Mackenzie ensures data integrity and security with arcserve Backup solution

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1 CUSTOMER SUCCESS STORY July 2014 Mackenzie ensures data integrity and security with arcserve Backup solution CUSTOMER PROFILE Industry: Education Company: Mackenzie Presbyterian University Students: 40,000+ BUSINESS CHALLENGE SOLUTION BENEFITS The Mackenzie Mackenzie's IT depart- The institution decided Mackenzie's IT department Presbyterian University ment wanted to expand to implement the now has centralized data is one of the most backup environment arcserve Backup management, which important educational coverage for their solution in the remote covers all the needs institutions in the remote units and to branches, keeping of the institution country. With 143 years enhance settings to management centralized by simplifying and of history, the improve performance. in the São Paulo unit, integrating processes. organization offers and also to implement from early childhood a report viewing system. education to graduate courses.

2 BUSINESS One of the most important educational institutions in the country The Mackenzie Presbyterian University is now one of the most important educational institutions in Brazil. The institution, ranging from early childhood education to graduate level, has units in São Paulo, Barueri (São Paulo state), Campinas (São Paulo state), Brasília, Recife (Pernambuco state) and Rio de Janeiro. The university is financed by the Mackenzie Presbyterian Institute, a private non-profit organization, with philanthropic and educational purposes. The Mackenzie Presbyterian Institute was founded in 1870 by the missionary couple George and Mary Ann Annesley Chamberlain. While the reverend travelled on his missionary journeys to the interior of the State, his wife, Mary, focused on the pedagogical aspect at their home. From 1872, classes started to be paid the price was twelve thousand reis per quarter and there were partial and full scholarships for low-income students. After accepting the proposal of journalist José Carlos Rodrigues, the name American School was adopted. The school's recognition was not ever limited to Brazil and came to the attention of American attorney John Theron Mackenzie who, despite not having been to Brazil, left a legacy in his will in 1890 to the American Presbyterian Church for it to build an Engineering school in Brazil. This is why Mackenzie is the name of the school to this day. In February of 1896, in Higienópolis, the first academic year of the Mackenzie Engineering School begins, with degrees issued by the New York University. Now, the São Paulo campus has more than 50 buildings, and is located in the Higienópolis neighborhood. Near forty thousand students attend more than forty courses in the Mackenzie campuses. The São Paulo and Tamboré units range from early childhood education to graduate courses. The Brasilia unit includes high school to graduate courses, which are also available in Campinas, Rio de Janeiro and Recife. CHALLENGE Treating information as an asset and educational advantage In the age of big data, information is essential to any organization. And in this context, backup is vital and extremely important for an educational institution, says José Augusto Pereira Brito, Mackenzie's IT Director, pointing out that data is the most valuable asset. It is the past, the present and the foundation for the future, he adds. Because of that, Brito considers that information assets require special care, which is not a simple task in the context of the institution. Mackenzie has a heterogeneous environment, consisting of physical and virtual servers, and Microsoft Windows Server and Linux operating systems. In this environment, there are different databases and applications, such as DMS (Document Management System) and . All this is distributed across physical and virtual servers.

3 The institution's mass of data revolves around 6TB: 30% of this volume is represented by a DMS server (digital documents), 20% by databases and applications, and 50% by the rest of the files. Backup is vital and extremely important for an educational institution. José Augusto Pereira Brito I Mackenzie's IT Director In addition, all the servers are located in a container-type data center, except the backup server, located in a place readily accessible to the backup management team, and that has a 4Gbps connection to communicate with the others. In this context, the institution identified the need to expand backup environment coverage at its remote units, improving settings to get better performance and speed in main site backup and restore operations. SOLUTION Backup with Centralized Management and Simplified Processes For the backup expansion project, Mackenzie's IT department, after a thorough market analysis, preferred to continue the partnership they already had with Arcserve. According to Brito, the decision was made on the basis of the company's leadership in the solution sought by the institution. As a premise, we only work with market leaders, says the executive, recalling that the decision took into account issues such as reliability, pre-sales, sales, post-sales, partnerships, and support. Apart from the technical aspect, Arcserve shared our educational viewpoint, which goes beyond the price concept, he highlights.

4 With this vision, the institution implemented the r16 version of arcserve Backup to protect their corporate data. The solution's database is hosted in Microsoft SQL Server 2008, and the solution now fully meets Mackenzie's demands. When we talk about security, focus is on reliability, quality and what the organization requires. Arcserve is a company with which we have been in touch for many years, with a special focus on backup solutions, states Brito, recalling that the project included: and recovery operations. São Paulo unit. isualization a with a single tool. Arcserve shared our educational viewpoint, which goes beyond the price concept. José Augusto Pereira Brito I Mackenzie's IT Director BENEFITS Centralized management, simplified environment, and integrated processes With the implementation of arcserve Backup, Mackenzie's IT department now has more centralized and reliable data management. Brito recalls that, in the previous model, each server was managed in isolation; therefore, issues such as operation, management, reliability and security were more fragile.

5 Now, we have more centralized management which addresses all our needs, simplifying and integrating processes, he states. According to the executive, thanks to this solution, the institution will soon simplify and integrate everything with a unique password and a single point of access for the whole interface, allowing access to all units. Also in the security area, even thought it was not necessary, the solution gives peace of mind to the business. We ve never had to implement plan B, the contingency plan, but we are sure that we are well prepared. We ve never had a serious failure or information loss, he celebrates. Brito thinks that arcserve Backup allows his team to work comfortably, even in a complex environment. Now we have more centralized management which simplifies and integrates processes. José Augusto Pereira Brito I Mackenzie's IT Director This peace of mind comes from a series of processes implemented as a result of the solution s performance, such as:

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