Lauraʹs Corner The CLEVER Solution: Working with Encrypted Data

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1 Page 1 of 5 CLEVER Solutions Empowering Global Enterprise Case Study: Working with Encrypted Data Most IT organizations moving to cloud based, Big Data, and/or highly virtualized service management infrastructures are finding that their ability to adequately support TCP/IP is challenged as their TCP/IP networks become increasingly secure. Companies need a faster way to quickly evaluate a trace and determine the cause of problems, slowdowns, and security breaches in their organizations. They need to give their enterprise knowledge workers the visibility into the packet details even when encryption is used. AES has a CLEVER solution! Lauraʹs Corner The CLEVER Solution: Working with Encrypted Data The objective of the IT organization is to provide services to the business meaning they need to keep all hardware, software, and interconnecting networks running for the business and to securely provide the access required by their customers. For today's businesses to thrive, all aspects of TCP/IP functionality (including key TCP/IP services, applications, and routing) must run and communicate properly. IT knowledge workers must identify and resolve TCP/IP outages, application problems, performance issues, identify security breaches and determine the cause of access issues as quickly as possible. TCP/IP wellness and performance under the z/os-based umbrella is no exception. In order to adequately maintain z/os-based TCP/IP, IT knowledge workers need a balance of five critical capabilities available to them:

2 Page 2 of 5 Where does packet tracing fit? Packet trace analysis provides additional in-depth analysis and diagnostics. Outages, problems, slow-downs, and security breaches can neither be accurately predicted nor avoided, making the development of a smarter, quicker methodology for accurate analysis and exception identification essential. Many of the justifications for getting a TCP/IP monitoring and reporting product are equally applicable to a packet trace analysis and reporting tool, such as: Avoiding costs resulting from prolonged network or application outages Avoiding costs by identifying hidden issues that could lead to outages Saving both time and money by avoiding the need to outsource trace analysis Saving manpower by quickly ascertaining whether or not a problem is TCP/IP-related Tracking network service traffic and determining workload patterns for increased efficiency Correlating packet patterns/issues with network teams for departmental savings Assisting developers in profiling and tuning new applications for departmental savings Automating trace collection and analysis, saving both time and money Providing a knowledge base, user familiarity, and ease of training for departmental savings Eliminating excuses for not running the traces essential to root-cause discovery The need for an advanced Packet Trace decoding and analysis tool is clear which is what CleverView for ctrace Analysis provides. Case Study We recently had a client with an z/os FTP Logon problem to the mainframe FTP server. Taking an IP packet trace with CleverView for ctrace Analysis showed a significant amount of information, but we were unable to see the application level due to the encryption that was applied. We then took a data trace and were able to see into the FTP logon details. Figure 1 shows the Trace generation screen with the new area to provide the details on the data trace generation. Figure 2 shows the z/os Data Trace summary screen highlighting the Login packet.

3 Page 3 of 5 Figure 3 shows the details for line 34 which was the FTP login. Figure 3. Line 34 Details Using the side by side comparison feature, we were able to view the IP packet trace and the application data trace. After reviewing the application and IP details side by side, the IT knowledge workers resolved the logon issue in minutes. CLEVER Solutions! CleverView for ctrace Analysis provides an impressive breadth of technical support capabilities while still maintaining a low TCO. As the collected information expands in a multi-architecture environment, the need to restrict viewable data is necessary to improve operator productivity. Its diagnostic capabilities allow companies to simplify trace collection, enhance diagnostic efforts, and accelerate virtualization deployment, all while reducing costs and improving network service level performance. CleverView for TCP/IP on Linux offers a focal point for the health of all Linux nodes and application performance monitoring, as well as intelligent diagnostic capabilities for specific IPaddressable resources. In addition to real-time monitoring and alerting, CleverView for TCP/IP

4 Page 4 of 5 on Linux provides a performance database with Linux workload information for intelligent analytical performance and workload correlation. CleverView for TCP/IPhelps performance analysts, operations personnel, knowledge workers, system programmers, and capacity planners effectively monitor performance, and plan for the future. Its superior performance monitoring makes it the ultimate choice for large IBM -hosted data centers undergoing wide scale Business Services transformation. By combining real-time monitoring and alerts to potential problems with in-depth historical reporting of activity and trends, CleverView for TCP/IP gives you a proactive, comprehensive, automated solution to z/os TCP/IP workload performance and availability management. CleverView for IP Service Performance provides a proactive auditing capability, assuring that remote services are operational. PORTMON, for example, allows for the proactive monitoring of application service level achievement. Critical services monitored include DNS, Telnet, FTP, application ports, , user defined business groups and cloud services. Need More Information? If you would like more information on CLEVER Solutions, please visit our Website. If you are interested in setting up an interactive Webinar, or would like to schedule a free 30-day trial, click on the highlighted area to fill out a web based request form, send us an , or call us at (650) or (650) To ensure you receive future editions of the AES Newsletter, simply add to your address book. CleverView, CLEVER, CLEVER Mobile, CLEVER TCP/IP, CLEVER eroute, CLEVER ctrace, CLEVER Buffer, CLEVER Web, CLEVER/SNA and CLEVER eperformance are registered trademarks of Applied Expert Systems, Inc. The IBM logo, Business Partner emblem, zenterprise, z/os, and z/vm are trademarks of International Business Machines Corporation in the United States, other countries, or both. The HP Business Partner logo is a trademark of Hewlett-Packard Development Company, L.P. The Red Hat Ready ISV Partner logo is a trademark of Red Hat, Inc. in the U.S. and other countries. Used under license. The Novell PartnerNet Silver Partner logo is a trademark of Novell, Inc. in the U.S. and other countries. Microsoft and the Microsoft Partner Network logo are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Android is a trademark of Google Inc. BlackBerry, RIM, Research In Motion, SureType, SurePress and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited. ios is a trademark or registered trademark of

5 Page 5 of 5 Cisco in the U.S. and other countries and is used by Apple under license. All other trademarks are the property of their respective owners. Forward This was sent to by Update Profile/ Address Rapid removal with SafeUnsubscribe Privacy Policy. AES 149 Commonwealth Drive Menlo Park CA 94025

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