Council Attachment 1. York Region Transit Five Year Service Plan

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1 Council Attachment 1 York Region Transit Five Year Service Plan

2 Table of Contents Five Year Service Plan Executive Summary...4 Planning Framework 1. Introduction Policy Framework Planning Process Public and Stakeholder Consultation Plan Transit Service Assessment 5. Market Analysis Existing Transit Service Future Transit Service...74 Five-Year Service Plan 8. Service Strategies Annual Service Plans Asset Management Plan Operating and Policy Agreements Financial Plan Conclusion Appendices A. Public and Stakeholder Consultation Process Guidelines B. Consultation Outreach C. Travel Demand Assessment D. AODA Integrated Standards Act, Provisions for Conventional and Specialized Transit E. Operational Plan for Mobility Plus, Executive Summary...94 F. Spadina Subway, Possible Agreement Tables Table 1: Performance Indicator Guidelines...17 Table 2: Walking Distance Guidelines...18 Table 3: Route Service Frequencies...19 Table 4: Vehicle Capacity Guidelines Table 5: Performance Targets by Service Type Table 6: Bus Bay Assignment Guideline Table 7: Public and Stakeholder Consultation Process Table 8: Annual Service Plan Consultation Plan Table 9: Public and Stakeholder Consultation Meeting Chronology Table 10: York Region Population Forecast... 50

3 Table 11: York Region Municipalities Population Forecast Table 12: York Region Employment Forecast...51 Table 13: Transit Modal Split and YRT / Viva s Proportion of Transit Demand in Table 14: Most Significant Transit Links Include Intra-Regional and Inter-Regional Trips Table 15: Most Significant Transit Links Intra-Regional Trips Only Table 16: Intra-Region and Inter-Regional Trips by Origin (2006) Table 17: Intra-Region and Inter-Regional Trips by Origin (2021) Table 18: Intra-Region and Inter-Regional Trips by Destination (2006) Table 19: Intra-Region and Inter-Regional Trips by Destination (2021) Table 20: YRT / Viva System Profile Table 21: System-Wide Performance Table 22: On-Time Performance Goals Table 23: YRT / Viva Phase 2 Rapid Transit Network Construction Schedule...74 Table 24: 2012 Plan, Proposed Route Changes Table 25: Service Characteristics -Status Quo Scenario Table 26: Strategy Framework Table 27: Service Characteristics - with Proposed Strategy Table 28: Financial Summary Table 29: Projected Performance Indicator Results Table 30: Projected Capital Requirements Table 31: Five-Year Fleet Plan Table 32: Facility Requirements Table 33: Ridership and Revenue Table 34: Revenue Hours and Operating Cost Table 35: YRT and Viva Fleet Requirements and Capital Cost Exhibits Exhibit 1: Regional Municipality of York Map... 7 Exhibit 2: YRT / Viva System Map Northern York Region...9 Exhibit 2: YRT / Viva System Map Southern York Region...10 Exhibit 3: Transit Life Cycle...11 Exhibit 4: Annual Service Plan Process Exhibit 5: York Region Population and Employment Density Exhibit 6: York Region s High and Medium Density Development Applications Exhibit 7: Most Significant Transit Links (Intra-Regional and Inter-Regional Trips) Exhibit 8: Most Significant Transit Links (Intra-Regional Trips) Exhibit 9: Intra-Regional and Inter-Regional Trips by Origin (2006)...61 Exhibit 10: Intra-Regional and Inter-Regional Trips by Origin (2021) Exhibit 11: Intra-Regional and Inter-Regional Trips by Destination (2006) Exhibit 12: Intra-Regional and Inter-Regional Trips by Destination (2021)...67 Exhibit 13: YRT / Viva Phase 2 Rapid Transit Network Map Exhibit 14: Spadina Subway Extension Map Exhibit 15: Projections of Mobility Plus Registrants Exhibit 16: Future Growth Implications - Status Quo... 98

4 Executive Summary

5 The Five-Year Service Plan outlines a strategic framework to address the challenges YRT Mobility Plus faces regarding demographic changes, the implementation of Accessibility for Ontarians with Disabilities Act (AODA) requirements and continued ridership growth. The Plan is structured into three sections: Planning Framework, Transit Service Assessment and the Five-Year Service Plan. Each section serves a specific purpose. Executive Summary On January 1, 2001, the Regional Municipality of York assumed responsibility for the funding and operation of public transit s conventional and specialized transit services, throughout York Region. Between January 2001 and January 2011 annual service hours tripled increasing from 353,000 to 1,120,000 hours. During the same period the revenue boardings more than doubled from 7.7 to 19.4 million. The Five-Year Service Plan is YRT / Viva s third Plan since amalgamation. The Plan is a strategic document identifying YRT / Viva s service, operating and capital requirements and objectives for the next five years. The objective of the Five-Year Service Plan is to guide YRT / Viva through the transit system s realignment phase, while focusing on effective ridership management, matching levels of service to meet demand and improving on-time performance. It focuses on mitigating impacts of vivanext construction (rapidways and Spadina Subway extension) on residents, businesses and communities in an effort to maintain existing YRT / Viva service levels and ridership. Another key component of the Plan is to ensure rapid transit-readiness upon completion of the rapidways and the Spadina Subway extension. > > The Planning Framework describes YRT / Viva s Service Guidelines, Planning Process and Consultation Plan. These documents ensure consistency and clarity in YRT / Viva s planning process. > > The Transit Service Assessment examines the transit market, existing transit service and future transit services. These assessment identify opportunities for improvement. > > The Five-Year Service Plan builds on the opportunities identified in the Transit Service Assessment into service strategies. The service strategies are then further refined in the Annual Service Plans. Annual Service Plans consist of service initiatives that are strategic in nature, and are aimed towards guiding the direction of YRT / Viva service over the next five years. The service initiatives will be developed further as part of YRT / Viva s comprehensive Annual Service Plan process. The Annual Service Plan is accompanied by Asset Management and Financial Plans. > > The Asset Management Plan consists of fleet, operation and maintenance facility requirements that support the initiatives identified in the Annual Service Plans. > > The Financial Plan forecasts revenue to be generated and operating capital costs over the next five years. 4

6 Planning Framework

7

8 1 Introduction

9 The Region is led by the Regional Chair and Council and is organized into six departments including the Office of the Chief Administrative Officer (CAO), Community and Health Services, Corporate Services, Environmental Services, Finance, and Transportation and Community Planning. 1.2 Transportation and Community Planning Department As of January 2012, the Transportation and Community Planning Department is responsible for: 1. Introduction The York Region Transit (YRT / Viva) Five-Year Service Plan is a strategic document identifying YRT / Viva s service initiatives over the next five years. 1.1 York Region The Regional Municipality of York (York Region) covers 1,756 square kilometres, stretching from the City of Toronto in the south to Lake Simcoe and the Holland Marsh in the north, and bounded by Peel Region in the west and Durham Region in the east. York Region consists of nine area municipalities Georgina, East Gwillimbury, Newmarket, Aurora, Richmond Hill, Vaughan, King, Markham, and Whitchurch-Stouffville as seen in Exhibit 1. > > YRT / Viva (including Mobility Plus) > > Regional Roads > > Traffic and Technology > > Planning Policy implementation > > Development application review > > Co-ordinating development phasing and critical infrastructure 1.3 York Region Transit/Viva In January 2011, YRT / Viva celebrated its tenth anniversary. Since the amalgamation of the Region s local municipal transit systems on January 1, 2001, YRT / Viva has evolved from a transit system with 57 routes, carrying 7.7 million passengers to 85 routes carrying nearly 19.4 million passengers. YRT / Viva s network consists of multiple service types known as the Family of Services listed below, and described in Section 2.2: > > Viva Bus Rapid Transit (BRT) > > Base Services > > Local Services > > Express Services > > GO Shuttle Services > > High School Specials > > Community Bus Services > > Dial-a-Ride Services > > Mobility Plus 6

10 East Townline Durham Region Five Year Service Plan Exhibit 1: Regional Municipality of York Map York Region Lake Simcoe egion Peel Region 12th Concession Albion Vaughan Road Simcoe County 18th Sideroad 11th Concession Kirby Road Highway th Sideroad 10th Concession Highway 27 Kleinburg Schomberg 17th Sideroad Nobleton Kipling Avenue Woodbridge Highway 7 8th Concession Pine Valley Drive 407 7th Concession Township of King 15th Sideroad King Road Weston Road Teston Road Jane Street City of Vaughan Keele Street Davis Drive West Keele Street 16th Sideroad King City Maple Dufferin Street Langstaff Road Concord Dufferin Street Bathurst Street Major Mackenzie Drive West Rutherford Road Steeles Avenue West Town of Newmarket Town of Richmond Hill Yonge Street Yonge Street Bathurst Street 407 Thornhill Yonge Street Town of Aurora Oak Ridges Bayview Avenue Holland Landing Leslie Street City of Toronto 2nd Concession Road Bloomington Road 16th Avenue 404 John Street Woodbine Avenue Cook's Bay Leslie Street Town of East Gwillimbury Sharon 404 Keswick Queensville Bethesda Sideroad Unionville Boag Road Milliken Mount Albert Road Warden Avenue Vandorf Sideroad Warden Avenue Highway 7 St John's Davis Drive Vivian Road Town of Whitchurch- Stouffville Town of Markham McCowan Road Pollock Road Aurora Road Stouffville Road Kennedy Road Woodbine Avenue Civic Centre Road Glenwoods Avenue Herald Road Sideroad Kennedy Road 19th Avenue Markham McCowan Road Doane Road McCowan Road Highway 48 Ballantrae Elgin Mills Road East Town of Georgina Highway 48 Mount Albert Ninth Line Stouffville Major Mackenzie Drive East Centre Street Reesor Road 14th Avenue 407 Steeles Avenue East York/Durham Line York/Durham Line Black River Road Sutton Highway 48 Old Homestead Road Smith Boulevard Old Shiloh Road Morning Glory Road Ravenshoe Road Pefferlaw Produced by: Geomatics Planning and Development Services Department Copyright, The Regional Municipality of York, May \\Ykr-geoapp01\prodenv$\Boundaries\2009\ _BasicRegionMap

11

12 Five Year Service Plan Five Year Service Plan Exhibit 2: YRT / Viva System Map Northern York Region Dalton Rd Weirs Sideroad Hwy 48 McCowan Rd KING 98 W I LC OX Suns et Beach Rd 91B Old Colony R Maple Dr 84C Bethesda Sideroad 8 Jefferson Sideroad 81 d A 85B Highway 7 88 Milliken 88A 2A 14th Avenue 88E 3 Thornhill-York U Major Mackenzie 90B 4A Major Mackenzie 91 5 Clark 91A 7 Martin Grove 91B 8 Kennedy 91E 9 9th Line York U.-Woodbridge 98E 11 Woodbridge Pine Valley 102D 13 Islington Stouffville Local Aurora Rd 105B 17A Birchmount 107B 18 Bur Oak 107C 20 Jane-Concord 107D 22 King City 107F 22A King City 129A 23 Thornhill Woods D Victoria Park North 165A 28 Zenway - Hwy D 31 Aurora North 165F 32 Aurora South Wellington 33A Industrial Parkway D Jane D Islington Unionville Local Markham Local 224B 42 Berczy South Unionville Bloomington Rd 224C 44 Bristol-London 224D 45 Mingay Keswick Local Holland Landing Woodspring-Clearmeadow Bayview Davis Drive B Davis Drive Bethesda Sideroad Gorham-Eagle Mulock Drive A Mulock Drive 520 W H I T C H58U RLeslie CH521 S T O U58A F F V I Leslie L L Evia Mt Albert t S Millard B Warden Elm Rd Sutton GO Bus 77 Hwy. 7/Centre Main St 590 Stouffville Rd 81 Inspiration Parkview See reverse for continuation Hwy 48 McCowan Rd Kennedy Rd Warden Av e Woodbine Ave Stouffville Rd Accessible service Dial-a-Ride service may apply Village Centre St Burkholder St Eastern Gate See yrt.ca for route information ver Pk Dr Hooindividual Hoover Pk Dr Stouffville South Map North Map Rush Hours Only Mon. to Fri. Saturday Sun. & Hol. 10th Line Vivian Rd p Valleymede-Spadina Trench Oak Ridges Oak Ridges Rutherford/16th Avenue Rutherford/16th Avenue Rutherford/16th Avenue Weldrick-Newkirk Langstaff-Maple Bathurst Bathurst Bathurst Limited Express Leslie Leslie Bayview Bayview Bayview Bayview Limited Express Yonge Yonge Limited Express Yonge Markham Rd. North Dufferin North Dufferin North Keele North Keele North Keele North Keele North McCowan North Bathurst North Weston Rd. North (Seasonal) Weston Rd. North Weston Rd. North Markham GO Shuttle Unionville GO Shuttle Milliken GO Shuttle Keswick GO Shuttle Aurora-Newmarket GO Shuttle Newmarket GO Shuttle Woodbine Avenue Victoria Park North Victoria Park North Mill Pond GO Shuttle Beverly Acres GO Shuttle North Richvale GO Shuttle Redstone GO Shuttle Business Express Lincolnville Markham Express Unionville Express Bur Oak Express Maple Express Newmarket Community Bus Newmarket Community Bus Millard St Markham Community Bus Richmond Hill Community Bus Stouffville n St Community MaiHill Richmond Bus 15 9th Line Rush Hours Only Mon. to Fri. Saturday Sun. & Hol. South Map North Map Hwy 48 Warden Ave Kennedy Rd McCowan Rd Bales Dr E Bales Dr W Woodbine Ave rce Dr me First C Fare Zone Change - Southbound - Centre St Hwy 48 King McCowan Rd Warden Ave Woodbine Ave Kennedy Rd Hwy 48 Howard Ave ky S Har ry Wal ker P Carlson Dr Leslie St Hwy 404 Warat a Harry Walke r Pky N Ave Lesli Huro Alexa nder Rd N Stouffville Rd JEFFERSON Bethesda Sideroad 84A A.M. P.M. 98E P.M. Silver P.M. Mavrinac Blvd Bloomington Rd P.M. A.M A 84C & Availability map online map online map online map online map online map online map online map online map online map online map online map online map online YORK REGION TR ANSIT FI V E Y E A R SER V ICE PL A N LAKE 83 83A 15 Route Name 10th Line th Lake Rd Nor Number 82 Viva green Viva blue Viva blue A Viva orange I This publication is protected under copyright. Unauthorized reproduction is prohibited. Park Dr A.M. P.M A r Davis DRoutes Glad Park Ave King City 88E A.M. Leslie St g Rd KING CITY Burton Grove M Worthington Ave Little 22A Newbridg e Ave Bond Cres te Garden Dr 22 Esta s i de S Kingshill t King City 7 Donlands Ave Gr ist Mill Rd Main St N Bayview Av e Stewart Dr McMaster Ave Earl e st Way W J t ys Fare Zone Change - Northbound - Bayview Ave RIDGES Parker Ave Puccini Dr om Vandorf Sideroad Ol d 84C 84A A OA K Yonge St P.M. State Far m Way Wellington St E 33 Worthington Hum b erland Dr Borealis Ave 54 L El Bloo m ro Kings c ss Dr St John s Sideroad 32 98E P.M. 22A Cardinal Bloomington Rd W Carter BLOOMINGTON e 84C Av fi e Tr Coons Rd ld Snively St 84A ar a Al l aur e Ston e Sideroad 15 Prospe ct St C Gateway Dr Indust r ial Pky N Hollan n oh Trail derb erry Seneca King Campus J Route Name Viva purple Viva pink Vivian Rd Hwy 404 Yonge St McCle llan Way 57A Number H Ashworth Rd Sandford Rd 13 Routes & Availability Davis Dr K Dr 33A Trail Hollidge Blvd St Maximillian Kolbe Dr G. W. Williams r M urra y D HENDERSON 56 Rd 33 33A Stoneh aven Ave Leslie St a Garfield Wright Blvd 55 St John s Sideroad Pedersen dview Aurora M Henderson Dr Bathurst St 34 all D Be aco n H r Se ton Dr Dufferin St Old Yonge St Yonge St 22A GOLF LINKS Keele St SAVAGE ORCHARD HEIGHTS 98 98E P.M. Aurora ora rra Kennedy St W Town Centre Pky College Newmarket ane Mulock Dr A A 57A 57A 98 WELLINGTON L Sacred Heart Manor Bayview Av e McD Aurora Hts Dr onald Wellington St W Dr Dr Hts Elizabeth St Cartography & Design Bl Edward St Ind v d Berczy St ust rial Pky S A Elgin St Savage Orchard Hts Blvd r Haida D Whisp ering Pine Trail AURORA Queen St Srigley St Gorham St 56 N E W M A RPickering KET 98E P.M. Sir William St John's Sideroad Lloydtown Aurora Rd y Dorches Lo Har rison Dr o rd Timothy St n 12 Ringwell Dr Southlake 55 College Yonge St Ave Conover Ave l rs Lorne Ave W Eagle St MULOCK Huron Heights 69 h Princess St Herald Rd Herald Rd Rd S aw mil t St etree Doubl Lane Clearmead o w Blv d Millard EAGLE 22A at Yonge & Mulock and vice versa. No Rt 53 or Rt 57A Sunday service south of Mulock Dr. King Vaughan Rd Bl v d 58A Mount Albert Rd EAST GWILLIMBURY SHARON 58 Colonel Wa yl i n Dr Dufferin St 98 k wp vie Bay 55B Newmarket Davis Dr Main St S Gate nd Keele St Dr B la 57 57A f ng Ale x Doner Dr Va lley Dr t ter S Bristol Rd 44 Sti ve Dr d London R C arlisle St r Aspenwood Dr Newmarket GO Bus Terminal r Mount Albert Rd 58A M T. A L B E R T St Hollingers Rd 9th Line Leslie St 2nd Concession Centennial Ave Yonge St Sand Rd Park Ave Bathurst St The s wa yn High c astle Ave Lak e D r S Woodbine Ave Dr John Denison Bonshaw Ave 53 Dawson Manor ve Woodsp ring A Blvd 53 Green Lane E A East Gwillimbury evalley Dr 52 No Rt 53 Sunday/Holiday service north of Davis Dr. E Eagle S t Met ro R dn Park Rd 58 58A Lowndes Ave Green Lane W K N l t op Dr lvd 52 I ss Cro Jane St 11 rb Fare Zone Change 88E A.M. EFFECTIVE DECEMBER 18, 2011 See Routes & Availability directory for individual route information GO Shuttles and Express maps available online at yrt.ca Farr Ave Mount Albert Rd Glenwoods Ave Our Lady of the Lake King Rd 15 Regional Rd 39 Royal Oak Rd Hi l Holland Ri v e D u Mulock th Ba On Sunday Rt 53 becomes Rt 57A 22 SYSTEM MAP NORTHERN YORK REGION 69 Rd Que ensway S Bradford St Dovedale Dr J St. Thomas of Villanova College 14 G LANDING g din Th e H Sykes Rd M 13 York Durham Line HOLLAND n nd La Holla Keswick Blvd Cedar St Tol l 7 Regional Rd Rd 11 Wexford Dr y map for continuation Oriole Dr Hw e Dr Rivered g Thornlodge Dr 51 Ravenshoe Rd E See Northern York Region C 51 Dr Rd Queensville Sideroad ya Blvd Na tan S Rd tro Me Joe Dales future routing 59 Morton Ave Walter Dr B P E FFE R L AW 18 See Keswick inset at left 10 and Sutton / Pefferlaw inset above Old Homestead Rd 69 Bisc ayn e Old Homestead Rd17 9 Church St KESWICK Hwy 48 A North n ee Qu SIMCOE D 16 G Ave coe Sim LAKE 15 Limited Service Continues to Beaverton for continuation Ferncroft Dr C 14 8 See Sutton / Pefferlaw inset above for continuation future routing Stat ion Rd 13 Kennedy Rd Warden Ave Hwy Columbus W ay 11 Keswick Kennedy Rd Civic Center Rd Woodbine Ave Woodbine Av e e Qu eenswa yn Th 18 Peffe r la w See Keswick inset below for continuation 17 LAKE SIMCOE SU T TO N Sutton District GEORGINA 59 Boyers Sideroad 16 Sibbald Point Provincial Park Black River Rd Lake Ridge Rd The ROC Baseline Rd future routing t hs Hig Stoney Batter Rd 13 Metro Rd E Duclos Point Rd N Rd tro Me B 12 Dr N ke La Beach Rd Riverview Sutton / Pefferlaw map online map online 9

13 Exhibit 2: YRT / Viva System Map Southern York Region 10

14 1.4 Plan Principles The Five-Year Service Plan is YRT / Viva s third Five-Year Service Plan since amalgamation of York Region Transit in Each of the Plans focused on unique objectives, issues and opportunities associated with their approximate corresponding stage within YRT / Viva s transit life cycle shown in Exhibit Five-Year Service Plan: Start-up The Five-Year Service Plan, focused on developing standards, strategies and processes to guide YRT / Viva through the start-up phase. The Plan addressed amalgamating local transit services, expanding service to new development areas and smaller communities, improving service levels and introducing Viva bus rapid transit (BRT) in Five-Year Service Plan: Rapid Growth The Five-Year Service Plan, focused on providing strategies to accommodate rapid growth in York Region. The Plan refined service standards, explored new ways YRT / Viva could continue to develop services using smaller buses, Express Services and Community Shuttles, identified effective planning tools to both monitor and adjust services, and an improved stakeholder consultation process. The Service Plan also provided a basis for more innovative service delivery utilizing technology. New technologies, such as an automatic fare collection system, automatic tracking of buses, real-time passenger information displays at vivastations, and transit signal priority at signalized intersections on YRT / Viva routes, were implemented Five-Year Service Plan: Service Realignment The Five-Year Service Plan, will guide YRT / Viva through the transit system s realignment stage. The Plan Principles or key objectives include: > > Revising YRT / Viva s transit service guidelines to reflect service frequencies that better match demand > > Improving service reliability by increasing on-time performance > > Mitigating the impacts of vivanext construction (rapidways and Spadina Subway extension) on residents, businesses and communities in an effort to maintain existing YRT / Viva service levels and ridership > > Developing an effective ridership management strategy focused on matching levels of service to meet demand > > Assessing GO Shuttles, High School Specials and Dial-a-Ride services > > Assessing contracted Toronto Transit Commission (TTC) service into York Region upon completion of vivanext construction > > Addressing and implementing requirements of the Accessibility for Ontarians with Disabilities Act (AODA) Exhibit 3: 3: Transit Life Cycle Life Cycle Start Up ( ) Rapid Growth ( ) Realignment ( ) Rapid Growth ( ) Mature State ( ) 11

15 1.5 Plan Structure The Five-Year Service Plan is structured into three sections: Planning Framework, Transit Service Assessment and the Five-Year Service Plan. > > The Planning Framework describes YRT / Viva s Service Guidelines, Planning Process and Consultation Plan. These documents ensure consistency and clarity in YRT / Viva s planning process. > > The Transit Service Assessment examines the transit market, existing transit service and future transit service. These assessments identify opportunities for growth and improvement. > > The Five-Year Service Plan develops the opportunities identified in the Transit Service Assessment into service strategies. The service strategies are then further developed into Annual Service Plans and subsequent Asset Management and Financial Plans. The Five-Year Service Plan is structured as follows: Planning Framework 1. Introduction 2. Policy Framework 3. Planning Process 4. Public and Stakeholder Consultation Plan Transit Service Assessment 5. Market Analysis 6. Existing Service Review 7. Future Service Five-Year Service Plan 8. Service Strategies 9. Annual Service Plans 10. Asset Management Plan 11. Operating and Policy Agreements 12. Financial Plan 13. Conclusion 12

16 2 Policy Framework Five Year Service Plan

17 2 Policy Framework The policy framework enables YRT / Viva staff to apply a consistent and equitable approach to the planning of transit service. 2.1 Vision and Mission Statement The Regional Municipality of York s strategic direction is identified in its vision statement: Creating Strong, Caring, Safe Communities In support of York Region s vision, YRT / Viva has its own vision and mission statements: YRT / Viva Vision Statement As a transportation leader, we will be recognized as the customers choice and essential to the Region s success. YRT / Viva Mission Statement To provide quality public transit services which support the economic vitality, environmental sustainability, and health of the Regional community. While the York Region vision statement provides overall direction to the Region s departments, YRT / Viva s vision and mission statements provides YRT / Viva staff with the framework to address its goals and objectives through actions, and the application of service guidelines. To meet the YRT / Viva vision and mission statements, YRT / Viva provides a variety of services to meet the needs of various target markets through the Family of Services model. 14

18 2.2 Family of Services YRT / Viva presently operates Viva Bus Rapid Transit, seven different types of conventional transit, and Mobility Plus services in York Region. Viva Bus Rapid Transit Viva bus rapid transit (BRT) service operates along Highway 7 and Yonge Street with connections to Don Mills and Downsview subway stations and Finch GO Bus Terminal. The service is designed to provide frequent, limited-stop service using distinct vehicles, intelligent technology systems, off-board payment, upgraded stations and queue-jump lanes. This service is integrated with YRT s conventional service to create a base grid feeder network. Vivanext is the second phase of a longer-term implementation strategy that will include dedicated bus-only rapidways providing significantly faster travel times. Base Service Throughout the YRT / Viva system, certain routes are designated as Base Services. In urban areas these services form a grid network of fixed routes, connecting major destinations. Base Services are designated in the major east-west and north-south travel corridors on York Region s main arterial roads. Local Service Local Services are feeders to the Base Services. They operate within the various communities connecting major local activity centres or corridors to the arterial grid network for transfers between routes. Local Services operate mostly on minor arterial roads and collector roads to serve local transit destinations (e.g. Bernard Terminal) or a main activity centre (e.g. Beaver Creek employment area). Local Services only operate on local roads when required for operational needs (such as a turn-around), or to serve major passenger destinations. 15

19 Express Service Express Services carry passengers between two distinct points, such as subway stations and major employers. Express Services use the shortest route (in terms of overall travel time) between two points, which may vary from time to time. Where ridership in a corridor warrants, Overlay Express Services may be established to enhance customer service. For example, where buses are routinely filled to capacity at a certain point on a route, and most passengers are destined to a common point such as a subway station, consideration will be given to operating a bus in express mode from that point. Overlay Express Services should be designed to ensure that 75 per cent of the passengers within the corridor can take advantage of the express service, and that the express service can be scheduled to save at least 15 per cent of the regular route travel time (minimum five minutes). Limited stop service may be used to meet the passenger access requirements. GO Shuttle Service GO Shuttle Services provide local service to GO Stations and are designed to be short and direct to maximize customer convenience. They are designed to connect with GO train trip times. High School Specials High School Specials are operated to provide easier access to secondary schools when there is limited availability of existing transit routes or capacity. They focus on servicing schools only for the morning and/or afternoon bell times. Community Bus Service Community Bus Services are accessible transit services typically designed for seniors and people with disabilities who can use accessible, conventional transit. Rather than follow conventional routing patterns, they are designed to provide better access to facilities oriented to this customer market such as senior s residences, medical facilities, community centres and shopping areas. Dial-A-Ride Dial-A-Ride is a demand-response based type of transit service. It is designed to provide immediate local travel within a specific travel zone, or neighbourhood, where demand for transit service is limited. Customers call and request a pick-up from their nearest conventional bus stop. An accessible vehicle is then dispatched to pick up customers and take them to a key bus stop along the route. This service is better suited to low-demand areas where limited ridership does not warrant the operation of regular local service. Mobility Plus Mobility Plus is York Region s door-to-door shared ride accessible public transit service for people with disabilities currently serving all nine municipalities in York Region. 2.3 Transit Service Guidelines YRT / Viva s Transit Service Guidelines apply to the YRT / Viva Family of Services. They are intended to ensure decisions relative to Family of Services support YRT / Viva s vision and mission, and are applied consistently across York Region. They are also intended to make transit services convenient and easy to use for customers, and to ensure that services are efficient, safe and reliable. As part of the Five-Year Service Plan process, YRT / Viva s 2006 Transit Service Guidelines were reviewed and updated to reflect the Plan Principles and key objectives. The revised Transit Service Guidelines address: > > Performance Guidelines to maximize transit investments > > Service Guidelines to ensure that services provided meet reasonable expectations based on minimum service levels and measured or expected performance > > Design Guidelines to ensure fairness in the decisionmaking process relative to where and when buses and other transit vehicles are provided > > Route Performance Indicators to ensure service is planned appropriately 16

20 2.3.1 Performance Indicator Guidelines Performance of the YRT / Viva system is measured using the following indicators: > > Service Reliability (on-time performance) > > Service Reliability (trips not accounted for) > > Service Effectiveness (revenue passengers per capita) > > Economic Performance (cost-recovery) > > Economic Performance (net cost per passenger) > > Amount of Service (hours of annual service per capita) > > Amount of Service (vehicle capacity) > > Service Design (passenger boardings per vehicle-hour) These indicators identify how reliable and cost-effective service is. They must be considered together, not individually, with the goal to strike a balance between them. Transit services are assessed based on select key performance indicator guidelines as shown in Table 1. Performance guideline targets are continuously reviewed as part of service quality improvements. Table 1: Performance Indicator Guidelines Measure Existing Guideline Revised Guideline Service Reliability Service Effectiveness Economic Performance Amount of Service Service Design N/A To maximize the transportation, environmental and mobility benefi ts of transit, YRT / Viva will strive to achieve an effectiveness target of 15 revenue passengers per capita To balance customer service and community benefits with fiscal responsibility, YRT / Viva will strive to achieve an overall cost recovery ratio of 40 to 45 per cent during system expansion and the Viva implementation phase N/A Individual routes are assessed on the basis of: > > passenger boardings per vehicle-hour To improve service reliability, two indicators are used: on-time performances and trips not accounted for. On-time performance goals for start-of-trip is 95 per cent for Viva and 90 per cent for conventional Base Services. For arrival at last stop, 85 per cent to 90 per cent has been established for both Base and Viva Services The goal for trips not accounted is between one to one and a half per cent. To increase the transportation and mobility benefits of transit, YRT / Viva will strive to achieve an effectiveness target of 20 revenue passengers per capita To balance customer service, community benefits and affordability to users and non-users, YRT / Viva will strive to achieve an overall cost recovery ratio: > > 30 to 40 per cent during the subway and vivanext rapidway construction phases > > 45 to 50 per cent when the planned construction is complete To ensure effective services with a growing population, YRT / Viva will strive to achieve and maintain a level of 1.0 hours of service per capita Individual routes are assessed on the basis of: > > Passenger boardings per vehicle-hour > > Regional subsidy per route 17

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