WEEKS MEMBER GUIDE 10RC064 Welcome Kit.indd 1 6/13/11 4:34:09 PM

Transcription

1 WEEKS MEMBER GUIDE

2

3 WELCOME TO RCI Congratulations! You have joined a fast-growing community of savvy travelers who have made the smart vacation decision. RCI is dedicated to providing you with vacation opportunities and helping you get the most out of your vacation ownership. The vacation experiences you want to enjoy are waiting for you. Designed to help you make the most out of your RCI Membership, this guide has everything you need to know about RCI from making a holiday exchange, to all the exclusive benefi ts that come only with your RCI Membership. Your membership gives you access to exciting travel opportunities throughout the world, opening the door to thousands of great vacations in more than 4000 resorts in approximately 100 countries globally. At RCI, we try our best to help you and your family enjoy as many vacations as you would like... because your vacation means the world to us! RCI Subscribing Benefits Your RCI Subscribing Membership offers great travel benefi ts all designed to help you and your family enjoy as many great vacations as you would like. From Exchange Vacations to Extra Vacations, Getaways and Guest Certifi cates, to Endless Vacation magazine and more, RCI is ready to provide you with vacation and travel services, products and information. 01

4 YOUR QUICK START GUIDE There are so many ways you can enjoy great vacations with RCI. Here is a quick overview to get you started in just a few minutes. 02

5 HOW DOES RCI FIT IN? As an RCI Subscribing Member, you now have access to exchange vacations through RCI, which is affi liated with more than 4,000 resorts in more than 100 countries around the world. Our members are also entitled to a host of other travelrelated benefi ts and services offered at special member-only prices. RCI does not build or operate resort properties, but resorts may affi liate with RCI and owners at those resorts can become RCI Subscribing Members. To help you better understand your relationships with the resorts and with RCI, now that you are an RCI Subscribing Member, here s a brief overview of the services and benefi ts provided: RCI SUBSCRIBING MEMBERSHIP Exchange Vacations Extra Vacations SM Getaways Access to Vacation Guides Access to RCI.com Guest Certifi cates RCI Directory of Affi liated Resorts RCI Cruise Vacations Endless Vacation Magazine and Other Benefi ts and Services Remember: It is your responsibility to ensure maintenance and all-inclusive fees, where applicable, are paid to the resort, not to RCI. Your resort maintenance fee must be current when exchanging your vacation time through RCI. 03

6 MEMBER BENEFITS EXCHANGE VACATIONS Deposit the vacation time you own with RCI and then exchange it for a vacation at another available resort. If you can t immediately fi nd the vacation you re looking for, you can start an ongoing search and let RCI search on your behalf or consider using your other RCI Subscribing Member benefi ts to get you where you want to go. EXTRA VACATIONS SM GETAWAYS Extra Vacations SM Getaways offers you greater fl exibility in booking a vacation at resorts, condos, cottages and villas around the world. Most accommodations include the comforts you ve come to expect at a typical resort, such as a fully-equipped kitchen, washer and dryer, living room, dining area, balcony or terrace and other amenities. You get more amenities and better value, without the need to use your deposited week. GUEST CERTIFICATES Maximize your membership by sharing your passion for travel with family and friends by purchasing an RCI Guest Certifi cate. Guest Certifi cates are also available for Extra Vacations SM Getaways and Resort Rentals. Please note that the certifi cate should be purchased before the travel date. 04

7 RCI CRUISE VACATIONS Your RCI Membership gives you access to wonderful cruise vacations. Unpack just once and let the destinations come to you! You can exchange your qualifi ed vacation week for a cruise vacation or save your week by purchasing a cruise at our member-only special rates with the confi dence of our Best Rate Guarantee. Exchange 1 holiday week for a cruise and book up to 4 cabins per exchange, with additional fee for All-Inclusive package of: Accommodations (Up to 20 Different Levels) On-Board Dining (All Meals) Entertainment & Activities Port Charges *Preferred Member Rate (All Cruises) with No Deposit Required. RESORT RENTALS RCI has sourced a large selection of rental accommodation for members use at up to 50% off published rate. This accommodation is available in popular destinations like Sydney, Gold Coast, London, Singapore, Kuala Lumpur and many other exciting places. It s a great way to have another holiday in addititon to your exchange holiday. Resort Rental accommodation is available on a per night basis at some destinations. Call an RCI Vacation Guide to check out our latest listing of rental properties and their availabilities. MEMBER BENEFITS 05

8 HOW TO EXCHANGE EXCHANGE VACATIONS 1. DEPOSIT YOUR WEEK As soon as you know you want to try a new destination for your next vacation, deposit your week. You can deposit your week up to 2 years in advance of its start date or as late as 1 month before the start date. Depositing your week as soon as possible generally gives you more options and more time to plan. Even if you re not sure exactly what you d like to do or where you might like to go, 2 Years Before 1 Month Before When you can deposit your week Start date of the week you want to deposit 06

9 deposit your week. Your travel window could give you up to three years to take your vacation(s). 2. SEARCH FOR YOUR VACATION 1 Nov Oct 2013 When you can deposit your week Your week starts on 1 Nov EXPLORE YOUR OPTIONS With your week deposited, now consider the vacation experience you want. Focusing on the experience fi rst rather than a specifi c destination or resort will afford you many more options. Use the RCI Directory of Affi liated Resorts and RCI.com to gather information on all affi liated resorts and possible destinations. Online at RCI.com, you ll fi nd additional details, pictures and member reviews of resorts you may be interested in. 4. LET RCI DO THE WORK FOR YOU When you know the type of vacation you want, an RCI Vacation Guide or the enhanced search features on RCI.com can help you fi nd an available resort that will offer you the vacation experience you d like to enjoy. Sometimes, a match for your request is available immediately. If not, we will start a convenient, personalized search for the vacation you want. Your request will consider newly deposited weeks as they become available every day. Once you initiate a search, your work is done. There s no need for you to check on the status of your request; we will contact you as soon as match is found. 5. CONFIRM YOUR EXCHANGE, THEN ENJOY YOUR VACATION Once we have found a vacation to match your search, you ll exchange your deposited week either online or with a Vacation Guide to close your search and complete your exchange. If you are signed up to receive online notifi cations, you ll receive an confi rmation from us, verifying the resort and your check-in date. HOW TO EXCHANGE 07

10 WEEKS ENHANCEMENT RCI WEEKS ENHANCEMENT The new enhancements will give you more control over your vacation planning experience. In addition to the opportunity to exchange your vacation time for another vacation week, you will also have the fl exibility to... KNOW THE DEPOSIT TRADING POWER OF YOUR WEEK: RCI members often wonder how RCI determines what exchange vacations their deposits will be able to trade into. Now, you ll be able to see the trading power value of your deposited week. Your trading power changes based on when you deposit, and after depositing, you ll be able to see how your deposit s trading power compares to the trading power of all available exchange vacations. SEE ALL AVAILABLE INVENTORY: When searching for an exchange, you ll be able to choose to see only the inventory that is equal to or less than the trading power value of your deposited week or all available weeks in the system. By choosing to see all available inventory, you ll even be able to see exchange vacations that require more trading power than that of your available deposits. 08

11 Your Deposit s Trading Power Search Inventory with Equal or Less Value Than Your Deposit s Trading Power Exchange Inventories You May See WEEKE WEEKS ENHANCEMENT 20 OR Exchange Available Inventories You May See Search ALL Available Inventories 09

12 WEEKS ENHANCEMENT GET MORE VACATION OPTIONS WITH DEPOSIT CREDITS: Upon exchanging your vacation time, you ll receive a Deposit Credit for any remaining Deposit Trading Power. That means if you trade down for an exchange vacation with lower trading power than what your Deposit has, you ll receive a Deposit Credit, for the difference between the Deposit Trading Power and Exchange Trading Power, posted to your account to use by the travel through date of the original Deposit. You can use this credit in two ways: Your Deposit s Trading Power Your Vacation s Exchange Trading Power Your Deposit Credit

13 EXCHANGE IT FOR ANOTHER VACATION: You can use your Deposit Credit to book a second vacation of equal or lesser value than the credit. So essentially, you can get two vacations using one week! COMBINE IT WITH ANOTHER DEPOSIT: You can combine your Deposit Credit with another week that you have deposited to increase the trading power of that deposit. With higher Deposit Trading Power, you can trade up into an Exchange vacation requiring more trading power than that of your original Deposit, giving you more Exchange options than you had before! Your Deposit Credit Trading Power 5 Trade for Another Vacation Your Exchange Vacation s Trading Power 5 Your Deposit Credit 5 OR 15 Another Deposited Week Combine with Another Deposit 20 Combined Deposit Trading Power WEEKS ENHANCEMENT 11

14 MEMBER COMMUNICATION ENDLESS VACATION MAGAZINE Endless Vacation magazine offers a wealth of information to help you plan and enjoy your vacations, including useful information on great places to eat and shop, not-to-be-missed sightseeing excursions, exciting cultural events and popular outdoor activities. Endless Vacation magazine speaks to what you want to do on vacations. The magazine also features information to help you make the most of your vacation ownerships. ONGOING MEMBER COMMUNICATION Members will receive regular updates and news from edms, SMS alerts, online via Newsbytes and DMs. STAY CONNECTED RCI is always looking for new and easy ways to share information with and hear from subscribing members around the world. And we ve learned that you don t want to hear this from just us - but directly from other members too. We ve heard you, and now we re 12

15 using some exciting social media channels to create helpful and fun online venues. These will help you understand more about your RCI Subscribing Membership, find more information about vacation resorts and interact with other members. THE RCI BLOG With posts written by RCI experts (along with occasional special guests), this is a great tool for everyone to get current, detailed information about RCI, whether you re new to RCI or are a longtime member. It s also a place where you can come to fi nd great member vacation stories, helpful travel information and even share your own stories, tips and ideas! MEMBER COMMUNICATION FACEBOOK Come fi nd RCI on Facebook and join the ongoing conversation about RCI updates, destination facts and fun travel trivia. You can also use our new Facebook application to share all of your favorite getaways from the past and see where your friends and other RCI subscribing members have traveled. 13

16 MEMBER COMMUNICATION TWITTER Follow RCI on Twitter for updates and news. Get more information via tweets of posts from travel experts and hear what other RCI members are tweeting about. Keep current on all things RCI and learn fun information on vacation destinations. YOUTUBE Those great resort showcase videos and destination reviews available on RCI TV are now available to everyone on RCI s YouTube channel. RCI APPLICATION FOR THE IPHONE Create and share an online scrapbook of your vacations in either a timeline, map or microblog view. And get mobile access to RCI TV. Check out the iphone App Store for more information, or to download our application for free. 14

17 Visit RCI.com/GetStarted to learn more about your RCI Subscribing Membership. Plus, you ll receive a special offer - exclusively for new members - when you activate your account by registering and completing your new member profi le. RCI.COM/GET STARTED RCI.com/GetStarted contains information that is specially designed for new RCI Subscribing Members. Log on to learn more about your RCI Subscribing Membership and benefi ts. You will be able to learn how to: - fi nd and book available exchange vacation opportunities - search and book Extra Vacations SM getaways and Last Call SM vacations - manage your account - deposit your week(s) - view account details - review your Subscribing Membership benefi ts - plan your vacation using the online resort listings which feature: photographs and detailed information about the resorts, helpful local travel information including Google Maps, links to book sightseeing and theme park tickets, and resort ratings by RCI members like you to help better plan your vacations The best prices are now available for RCI Weeks Subscribing Members when you book on RCI.com. MEMBER COMMUNICATION 15

18 OTHER INFORMATION FOR MORE INFORMATION AND HELP Learn more about RCI and your Subscribing Membership benefits by visiting RCI.com/GetStarted. Planning a vacation is fun, but sometimes you have questions and need some help to plan the perfect getaway. As an RCI Subscribing Member, you have 2 easy options: 1. CALL AN RCI VACATION GUIDE Vacation Guides are highly trained professionals who can help with planning your vacations and fi nding the right experiences for you and your family. 2. VISIT RCI.COM/GETSTARTED TO LEARN MORE ABOUT: - Finding and booking available exchange vacation opportunities - Managing your account - Viewing your account details - Depositing your week(s) - Searching and booking Extra Vacations SM getaways, Last Call SM vacations and RCI Cruise vacations. 16

19 3. VISIT RCI-ASIA.COM FOR MORE INFORMATION ABOUT: - Member guide in different languages - Online registration manual - Online Resort Directory - Online Endless Vacation Magazine - Latest promotion, Destination Highlights and many more. YOUR MEMBERSHIP CARD All information is correct at the time of publication and is subject to change without prior notice. All material published in the RCI Weeks Member Guide is copyrighted and no part of this publication may be reproduced in any form without written consent from RCI.

20 Because your vacation means the world to us! RCI Member Service Hotlines Brunei : (enter 2 # 2 #, dial ) China : Hong Kong : Indonesia : Korea : Malaysia : Philippines : Singapore : Taiwan : Thailand : Vietnam : Call Centre Operating Hours Monday - Friday : 9am - 7pm Saturday : 9am - 1pm Sunday : Closed RCI Asia-Pacific Pte Ltd 37 Jalan Pemimpin, Block A #05-01, Clarus Centre, Singapore Tel: , Fax: , asiamembers@rci.com