Resume Development. Workshop Overview

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1 City of Chicago Department of Human Resources Resume Development Presented by City of Chicago Department of Human Resources 1 Workshop Overview Resume Basics What is a Resume? Key Components Highlighting Your Accomplishments Tailoring Your Resume Common Resume Mistakes Tips for Applying Online Job Search Strategies 2 1

2 What is a Resume? Your resume: A summary of your background and credentials A marketing tool Promotes your skills and abilities in relation to the needs of an organization Purpose is to obtain an interview The product is YOU the potential buyer is the EMPLOYER. 3 Resume Components Heading Summary or Job Objective Work Experience Education Other credentials, such as licensing or awards Tip: Use PAST tense even when describing current position 4 2

3 JESSE APPLICANT 123 Elm Street, Anywhere, IL H C Present Name Address Phone numbers Heading address (professional) JESSE APPLICANT 123 Elm Street, Anywhere, IL H C

4 Summary HIGHLY QUALIFIED LIBRARIAN Outstanding Librarian with expertise in the delivery of comprehensive reference services utilizing a wide variety of technologies and formats. Expertly administer library programs across broad areas, including technical services, academic, public, and special libraries. Extensive experience training endusers in use of complex resources, reference sources, computer searches, and document delivery. 7 Professional Experience PROFESSIONAL EXPERIENCE Librarian, ABC County Public Library, Miami, FL Provided extensive support to adults, young adults, and children in the areas of reference, homework, and research. Developed a plan and implemented to increase the level of customer satisfaction. Demonstrated expertise in areas related to circulation policies and procedures, document delivery, and inter-library loan processes Present Librarian, XYZ University, Miami, FL Provided outstanding service and critical information to all library visitors in need. Promoted reading and literacy awareness through high-impact events and informational correspondence. Designed innovative library programs to increase timeliness and currency of library collection and significantly decrease book delinquency. Devised processes that streamlined assessments and maximize library operations. 8 4

5 Education and Other Credentials EDUCATION & TECHNICAL SKILLS XYZ UNIVERSITY, Miami, FL Master's Degree, Major: Library and Information Science, 2008 Relevant Coursework, Licensures, and Certifications: Illinois State Department of Education, Teacher Certification, Area of Specialization: Library Media Technical Skills: Type 40 WPM; Windows 95/98/2000/XP; Microsoft Office Suite; Internet Explorer/Netscape; SIRSI Workflows CARL ; OCLC CatME; OCLC FirstSearch; Marina; Voyager 9 Resume Formats Chronological A chronological resume starts by listing your work history, with the most recent position listed first. Your jobs are listed in reverse chronological order with your current, or most recent job, first. When to use: This type of resume works well for job seekers with a strong, solid work history. Functional A functional resume focuses on your skills and experience, rather than on your chronological work history. When to use: It is used most often by people who are changing careers or who have gaps in their employment history. 10 5

6 Resume Formats Combination The combination resume incorporates the best of the chronological and functional formats. Generally, it leads with a description of functional skills and related qualifications, followed by a reverse-chronological employment history. When to use: This format allows you to state your most relevant qualifications up front. 11 Summary Statement Example Design consultant with over ten years experience, and a track record of producing extraordinary results for more than 20 national and community-based organizations. Use action words that highlight results, such as developed, managed, designed, analyzed 12 6

7 Job Objective Example Obtain a position at ABC Company where I can maximize my management skills, quality assurance, and training experience. If you include a job objective on your resume, it's important to tailor the resume objective to match the position you are applying for. The more specific your resume objective is the better chance you have of being considered for the job. 13 Highlight Accomplishments Situation - Describe a specific event or situation from your past work experience. Task - What was required? What were the goals? Action - What specific actions do you take? Result - Describe positive outcome of your actions. 14 7

8 Do Your Research Research your target companies and jobs What titles and job descriptions interest you? What is the job description terminology? Find examples of resumes with the same targeted job description 15 Do Your Research (cont.) Locate job postings for relevant positions in various types of organizations Identify key terminology and buzz words used in those postings Incorporating these words will ensure that screening software doesn t eliminate your resume from consideration 16 8

9 Tailoring Your Resume Tailor your resume to specific positions and organizations.do your research.pull key words from the job description Ask yourself So What? regarding statements on your resume.what was the impact?.how will I make an impact in the new position or organization 17 Tailored Focus Understand the organization's needs. Identify how your strengths and skills will benefit the company or organization Make an inventory of your skills vs. job requirements. Point out the fit Identify your accomplishments. How do those accomplishments make you uniquely qualified for this position? 18 9

10 Common Mistakes Ineffective Content. Highlight experience and accomplishments, not job duties Poorly Organized. Use discrete sections and headings to focus the reader s attention Too Generic. Use concrete examples and descriptions to illustrate what you have accomplished 19 Common Mistakes Being misleading Too Long. 1-2 pages preferred. 3 pages maximum Irrelevant information. Omit hobbies and other personal information unless it is relevant to the job Spelling and Grammatical Errors 20 10

11 Resume Basics Summarize your background and credentials Targeted to specific opportunities Highlight your accomplishments S.T.A.R. 21 Applying Online Most organizations now use an online submission process Be aware that various resume formats and file types may be required Example 22 11

12 Job Search Strategies Hiring Manager Statistics 1% will keep or respond to unsolicited resumes 80% say a cover letter is important 80% of jobs landed through networking 100% expect Thank-You notes 1-in-245 resumes result in an interview 23 Networking Create your elevator speech Use keywords and accomplishments to create a brief statement of what you have to offer Network with companies and employees.linkedin.facebook.twitter 24 12

13 Networking (cont.) Make a list of everyone you know; consider how they can assist in your search Walk away from any networking meeting with at least two new contacts Join or create an Accountability Group Work with others to share ideas; provide encouragement and accountability during your search 25 How Do I Search Jobs Online Do not limit your job search to one organization s internet site Municipal State County Corporate Private Non-for-Profit Professional organizations, community service groups, and colleges and universities also post job openings 26 13

14 Social Media: Professional or Recreational Sites such as LinkedIn, Facebook and Twitter can be helpful in your search But remember to maintain a positive online appearance 27 How Do I Monitor My Online Appearance? Enter your name into an internet search engine and review the results Be aware of photos that you pos t or allow to be snapped in social settings Consider how your posts or comments may be perceived 28 14

15 Resume Checklist 1. Are the sections of your resume clear an d easy to follow? 2. Did you identify your accomplishments? 3. Does the wording of your resume match the needs described in the job posting? 4. Did you and another person proofread your resume? 5. Did you format your resume for compatibility with online submission requirements

16 Thank You Thank you for your participation. You can find this presentation under the ALERTS section of our website: City of Chicago Department of Human Resources Effective Interviewing Skills Workshop Presented by City of Chicago Department of Human Resources 32 16

17 AGENDA WHAT EMPLOYERS WANT TO KNOW TYPES OF INTERVIEWS PREPARATION STAGES OF A TYPICAL INTERVIEW COMMON QUESTIONS AFTER THE INTERVIEW 33 What Employers Want to Know Do you have the skills and experience to perform the job duties? Can you articulate what makes you a strong candidate? Do you demonstrate enthusiasm and interest? 34 17

18 Types of Interviews Informational interview informal meeting to gather information about a company or an industry Screening interview conducted to narrow pool of candidates; may be with an HR representative or recruiter Selection interview conducted by hiring manager or another key decision-maker 35 Interview Preparation Research Learn Exemplify 36 18

19 Interview Preparation Dress Professionally a few tips: Gentlemen Ladies Conservative suits are best Ties should be conservative in pattern and style Black or Oxblood (Burgundy) lace-up shoes. Avoid necklaces, bracelets, earrings Neatly trimmed beard or mustache Cover tattoos as much as possible Avoid cologne Business suits (skirt or pants) Medium to dark colors - blue, gray or black Jewelry should not be distracting Limited make-up Avoid perfume Hair should be clean and nicely styled Hosiery in neutral tones, no patterns Conservative closed-toe shoes 37 Stages of the Interview Introduction Communicating and Information Gathering Closing 38 19

20 Stages of the Interview Introduction Breaking the ice First chance to make an impression Actively and enthusiastically engage from the start Avoid brief, one-word responses 39 Stages of the Interview Communicating and Information Gathering The interviewer s questions for you Expect questions on your experiences and interests Give specifics that back-up your answers Prove by example. Hint: S.T.A.R. Telling stories of your personal success is not bragging Lead with the positive. Avoid any negative comments

21 Highlight your accomplishments In each job, how did you set yourself apart? How did you take the initiative? When did you go above and beyond what was asked of you? What are you most proud of in each job? 41 Be a STAR Candidate S Describe the Situation. T What Task was required? A What Action did you take? R What was the Result? 42 21

22 Using STAR to answer interview questions Opportunities to discuss accomplishments: Tell me about an idea you had that was implemented? What are your strengths? What is your greatest accomplishment? Select an accomplishment which relates to the position Give specific details Quantify with numbers if possible 43 Typical Interview Questions. Tell me about yourself.. Name a weakness that you have.. Describe a situation where you had to juggle several difficult tasks.. Where do you see yourself in five years?. Why do you want this job? 44 22

23 Work History Questions. Why did you leave ABC Organization?. Why are you looking for a new position after only 4 months at ABC Organization?. What were you doing during the first 6 months of 2010? 45 Work History Questions. Provide a brief, direct response, such as:. My position was eliminated as a result of budgets throughout the City. Be prepared. Be confident in your explanation. Highlight the positive. Talk about volunteer work 46 23

24 Stages of the Interview Communication and Information Gathering Your questions for the interviewer Research + Curiosity = Good Questions Base your questions on your research I noticed on your website that you have a six month training program. Could you tell me more about that? - Is a better question than Could you tell me more about your training program? 47 Keys to selling yourself Be solution oriented tell how you will solve and have solved problems Use examples to describe results Have sound bites succinct phrases that highlight your skills Refer to your resume Refer to what you did and how you did it Positive complaints and blaming will not sell you

25 Stages of the Interview Closing Closing the deal Indicate enthusiasm for the job and the opportunity to interview Summarize what makes you qualified for the job Have a strong closing: I am very interested in this opportunity because... Get a sense of the next step in the process 49 After the Interview Assess your performance; consider ways you can improve Send a thank you letter with these sections: Thank the interviewer Reiterate why you're a good fit Close by saying you're looking forward to the next step A second letter or call may be appropriate after some time has passed if you have not received any communication 50 25

26 Helpful Tips. Practice with mock interviews. Plan to arrive 10 minutes early. Turn off your cell phone. Bring at least five resume copies. Bring a list of references. Avoid negative comments, especially in reference to former employers or colleagues 51 Helpful Tips Employers were asked: What impressed you about the best candidates you interviewed? Communication skills Knowledge of career and how their strengths and abilities will be applicable Genuine Prepared for the interview Common sense Positive attitude Confident 52 26

27 FOCUS 53 GOOD LUCK! 54 27

28 Thank You Thank you for your participation. You can find this presentation under the ALERTS section of our website:

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