Broadband and e-government Usage Survey. Presented through a Partnership Between Connect Alaska and The Association of Alaska School Boards

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1 Broadband and Presented through a Partnership Between Connect Alaska and The Association of Alaska School Boards

2 Technology Adoption 2

3 Technology Ownership Respondents who own the following devices Cell phone 84% Laptop computer Digital camera (other than on a cell phone) MP3 player Video camera (other than on a cell phone) A tablet computer such as an ipad Desktop computer GPS device Game console 67% 64% 58% 47% 44% 38% 24% 20% Q: Which of the following do you own? (n=45 respondents) 3

4 Broadband Availability and Adoption Broadband is not available 40% 25% 13% Broadband is available, but respondent does not subscribe to any Internet service Broadband is available, but respondent subscribes to dial-up service Subscribe to home Internet service, not sure if connection is broadband or dial-up 15% 4% 4% Don't know if broadband is available where they live Subscribe to home broadband service Q: To the best of your knowledge, is high-speed Internet service available where you live? And Q: Do you subscribe to the Internet at home other than via a cell phone data plan? (n=52 respondents) 4

5 Mobile Internet Adoption 63% of respondents subscribe to mobile Internet service via cell phone Q: Do you subscribe to a plan on a cell phone that allows you to access the Internet? This is sometimes referred to as a data plan. (n=48 respondents) 5

6 Internet Use Outside of the Home 6

7 Internet Use Outside of the Home 76% of respondents use the Internet someplace other than home Q: Do you access the Internet anyplace outside your home? (n=50 respondents) 7

8 Where Respondents Use the Internet Among respondents who use the Internet someplace other than home Work Via cell phone or handheld device when not at home Hotels Library Airports School 71% 62% 53% 41% 41% 41% Restaurants or coffee shops Through outdoor public Wi-Fi hot spots 21% 21% Community centers Other 9% 6% Q: Where do you access the Internet outside your home? (n=34 respondents) 8

9 Use of e-government Services 9

10 How Respondents Prefer to Access Government Services Online Over the Phone In Person Request a form to fill out 66% 20% 15% Pay a fine, fee, or bill 66% 12% 22% Learn about office hours 81% 12% 7% Learn about services offered by an office 83% 10% 7% Express opinions or communicate with elected officials Learn about recent activities at a government office 63% 17% 20% 76% 15% 10% Q: When you need to interact with Alaska state government offices, would you rather conduct the following activities online, over the phone, or in person at the government office? (n=41 respondents) 10

11 How Alaskans Have Benefitted From e-government Services Avoided unnecessary trips to government offices 81% Spent less time waiting in line 69% Used online application outside of normal business hours 67% Conducted activities faster than in person at the office 56% Saved money by using e-government applications 53% Q: How have online government applications benefitted you or other members of your household? (n=36 respondents) 11

12 Survey Methodology and Demographics 12

13 Survey Methodology Between October 2013 and March 2014, Connect Alaska and the Association of Alaska School Boards (AASB) conducted an online survey of residents living in select remote villages in Alaska. During this time, representatives from the AASB participated in town hall-style meetings and invited those present to participate in this online survey. The survey was made available via the Connect Alaska website. The purpose of this survey was to measure broadband adoption and usage among residents of these remote areas and determine the usage of broadband services both at home and at locations outside of the home. Special attention was paid to the use of e-government services, demand for such services, and the impact that those e-government services had on respondents in these remote areas of the state. Overall, the sample includes 52 responses, which represents a margin of error of % at a 95% confidence level. This study is based on a convenience sample of residents in these remote areas who chose to participate in the survey, which may affect the results of the study. In addition, as with any survey, question wording and the practical challenges of data collection may introduce an element of error or bias that is not reflected in this margin of error. 13

14 Location of Survey Respondents Location Percent of Respondents Haines 40% Manokotak 26% St. Paul 24% Seldovia 5% Other locations 5% Q: Where do you currently live? (n=38 respondents) 14

15 Age of Survey Respondents Under 18 5% 18 to 34 19% 35 to 44 13% 45 to 54 32% 55 to 64 18% 65 or older 13% Q: What is your age? (n=38 respondents) 15

16 Annual Household Income of Survey Respondents Percent of respondents in each household income bracket $34,999 or less 22% $35,000 to $49,999 27% $50,000 to $74,999 16% $75,000 or more 35% Q: Which of the following best describes the total annual household income earned by all wage earners in your household? (n=37 respondents) 16

17 Contact Information For questions, or to request further information about this survey, please contact: James Dunn Executive Director for Connect Alaska 17