CENTRAL LOUISIANA TECHNICAL COMMUNITY COLLEGE

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1 CENTRAL LOUISIANA TECHNICAL COMMUNITY COLLEGE STRATEGIC PLAN FY

2 Mission and Vision CLTCC Mission Central Louisiana Technical Community College (CLTCC) is a comprehensive public two-year community college that provides academic, occupational, and specialized training leading to industry-based certifications, technical certificates, diplomas, and associate degrees. CLTCC also responds to the needs of the community by providing personalized enrichment for individuals and customized adult education for educationally disadvantaged populations. Using innovative educational strategies, the college creates a skilled workforce and prepares individuals for advanced educational opportunities. CLTCC Vision The Central Louisiana Technical Community College (CLTCC) aspires to produce knowledgeable, skilled, and confident citizens to contribute to the sustainability of the local, state, and national economy through effective academic and technical education skills. The college will increase its offerings of rapid, flexible, and innovative training and instruction to address changing workforce needs. CLTCC strives to increase community awareness of the educational opportunities offered and the importance of educational resources available through community outreach. The Central Louisiana Technical Community College endeavors to increase access for students, develop cooperatives with local business and industry, and demand improvements in effectiveness and accountability from leadership via integrated operations. 2 P a g e

3 Value and Belief System Central Louisiana Technical Community College Core Values These core values define our enduring character and contribute to the accomplishment of CLTCC s mission to be the leading provider of industry skills training in the Central Louisiana region. We strive for academic excellence and educational success. We honor tradition, yet seek to expand it, moving forward into the future informed by traditional values that transcend time, size, business and industry trends, management changes, or other external factors. By maintaining these core values, we continue to improve Central Louisiana Technical Community College s contributions to the community of Central Louisiana. Our core values are the guiding principles that direct our work as we fulfill our mission and implement our strategies. Whether you interact with a staff member or an administrator, attend classes taught by one of our faculty members, or meet a CLTCC student in the community, you will see these values at work. Service Academic Excellence Respect and Integrity Empowerment and Accountability Creativity Diversity Community Central Louisiana Technical Community College s core values complement the Louisiana Community and Technical College System (LCTCS) belief system. The college shares LCTCS commitment to the principle of providing each student access to quality educational programs and lifelong learning through increased opportunities for student access and success and by ensuring quality and accountability. This commitment includes eliminating geographic, 3 P a g e

4 financial, and scholastic barriers to postsecondary educational programs. CLTCC holds these beliefs as fundamental to all school-wide plans, programs, services, and operations, including these: Belief in the value of the individual student Belief that CLTCC should be a leader in providing high demand, high wage job skills to the Central Louisiana community Belief that all Central Louisiana residents should have equal and expanded access to educational opportunities Belief in the value of education as a benefit to individuals and society as a whole Belief in the value of local community and industry input and involvement in education Belief that the vast majority of Central Louisianans should gain training beyond a high school diploma in order to obtain satisfying employment and adequate wages Belief that CLTCC should fulfill its mission by serving students, industry, and community development leaders as its primary customers Belief that CLTCC should design programs and services to meet the needs of the community and industry and thereby provide training that satisfies business and industry specifications Belief that CLTCC should incorporate the use of leading-edge technology into all programs, services, and operations Belief that CLTCC should provide education in work ethics and attitudes that enables students to become responsible employees and employers Belief that CLTCC should develop, strengthen, and retain an exemplary, qualified, and dedicated faculty and administration 4 P a g e

5 Alignment of LCTCS Goals and CLTCC Goals Louisiana Community and Technical College System (LCTCS) Goal 1 Increase Opportunities for Student Access and Success. Goal 2 Ensure Quality and Accountability. Central Louisiana Technical Community College (CLTCC) Goals Goal 1 Academic Access and Success through Program Development and Academic Partnerships Goal 2 Student Success through Quality Instructional Delivery and Programmatic Engagement Goal 3 Provide Workforce Development that responds to the needs of business and industry in Central Louisiana Goal 4 Develop Recruitment and Marketing aimed at greater community awareness, visibility, and involvement. Goal 5 Provide Efficiency and Effectiveness in Organizational Operations through assessment, planning, and continuous improvement. Goal 6 Develop Institutional Facilities and Technology to improve organizational infrastructure, safety, and aesthetics. Goal 7 Develop a positive, enthusiastic, and productive organizational culture. Goal 8 Effective acquisition and management of assets and resources. 5 P a g e

6 GOAL 1: Academic Access and Success through Program Development and Academic Partnerships: Central Louisiana Technical Community College is committed to mitigating the barriers that may limit student access to a post-secondary education. Desired Outcome: Increase by 5 percent year-over-year the number of students who enroll in and retain enrollment in Central Louisiana Technical Community College OBJECTIVE 1: Expand initiatives for transition to lifelong learning opportunities i. Establish and maintain partnerships with secondary partners and community agencies to increase dual enrollment initiatives ii. Establish and maintain partnerships with public and private partners including non-profit and community organizations iii. Develop adult literacy and HiSET programs to service members of the local community and transition them to become successful student learners at CLTCC iv. Collaborate with 4-year colleges and universities to establish articulation of credit agreements OBJECTIVE 2: Reduce social and financial barriers for students i. Provide quarterly financial aid workshops for current and potential students to assist them in understanding the various types of financial aid available to them including loans, grants, scholarships, payment plans, sponsorships, and apprenticeships ii. Participate with economic development organizations, planning commissions and development corporations engaged in the development of Central Louisiana. iii. Provide admissions and employment advising services OBJECTIVE 3: Expand options for how and when students take courses i. Expand evening and weekend instruction ii. Provide centralized admission and registration services iii. Expand online, hybrid, and web-enhanced courses 6 P a g e OBJECTIVE 4: Expand credit programs to meet Central Louisiana workforce needs and support strategic industries i. Continue utilizing information from advisory committees and surveying local businesses and the community to determine interests and needs ii. Continue to analyze local, national, and international labor trends

7 iii. Create programs that meet labor demands and trends ADDITIONAL PERFORMANCE INDICATORS HS Dual Enrollment Participants Inmate Enrollment at Correctional Facilities Online Course Enrollment and Participation 1 st Semester Retention of New Students Program Enrollment Campus/Extension Site Enrollment 7 P a g e

8 Goal 2: Student Success through Quality Instructional Delivery and Programmatic Engagement Desired Outcome: Increase Central Louisiana Technical Community College s year-overyear graduation and placement rates by 5 percent OBJECTIVE 1 Improve the quality of academic programs i. Maintain and expand existing institutional and obtain additional programmatic accreditations and certifications ii. Ensure that non-academic areas are compliant with accreditation standards iii. Ensure and utilize feedback from students matriculating through college programs OBJECTIVE 2: Improve student support services i. Nurture a positive, student-focused environment ii. Create and implement a retention and graduation plan iii. Facilitate the collaboration of student support services from recruitment to job placement iv. Identify external resources and efficiently allocate internal services to provide valuable assistance to students with special needs v. Provide learning support services to academically disadvantaged and other underserved populations vi. Provide childcare service on or near main campus and extension sites vii. Offer thorough information on such topics as work ethics, conduct, conflict resolution, and employability skills using various means of dissemination viii. Provide access and/or referral to community services and resources OBJECTIVE 3: Improve the College Experience i. Expand student activities through the strengthening of the Student Government Association and creation of other campus organizations ii. Formalize a College-Wide Student Government Association iii. Align student programs/organizations with local/area professional organizations (e.g., alignment of BOT with IAAP) iv. Create additional resources to support college life (e.g., mentorship programs) 8 P a g e

9 OBJECTIVE 4: Improve the quality of instruction i. Provide instruction using best practice teaching and learning techniques (i.e. blended instruction, distance learning, active engagement, etc.) ii. Provide instruction using student-centered learning methodologies (i.e., focus on how students learn --- visual, auditory, interpersonal, etc.) iii. Provide effective assessment of student learning outcomes OBJECTIVE 5: Expand and enhance public and private partnerships i. Maintain dialogue with community, business, and industry through advisory committees, back-to-industry sessions, surveys, workshops and other venues to maintain awareness of employment demands and industry trends ii. Expand advisory committees to ensure selection of members from all levels of businesses representing producers/manufactures, resellers, and marketers of the respective industry products or services iii. Provide space for local businesses to conduct a series of continuous oncampus interviews of CLTCC students iv. Periodically hold comprehensive job fairs at all Central Louisiana Technical Community College locations v. Work with local businesses to expand internship or and job exposure opportunities for students nearing graduation ADDITIONAL PERFORMANCE INDICATORS Placement Rate (in-field) Number of Students Completing Credit Training Licensure Pass Rate Increase in Earnings by Graduates Number of Industry-Based Certifications (IBCs) Student Satisfaction 9 P a g e

10 Goal 3: Provide Workforce Development that rapidly responds to the needs of business and industry in Central Louisiana Desired Outcome: Increase year-over-year by 10 percent the number of businesses served through customized and non-credit training by Central Louisiana Technical Community College OBJECTIVE 1: Strengthen workforce development programs i. Promote the Louisiana Work Ready Program and other State initiatives ii. Promote certification programs such as C4M (Certified Manufacturing Specialist) iii. Promote the development of Industry-Based Certificates (IBCs) and their incorporation into workforce development curriculum iv. Perform occupational analysis, gather feedback from advisory councils and conduct surveys of local businesses and the community entities to determine interests and needs so that non-credit certificate programs and course offerings v. Continue to build relationships with external organizations to offer noncredit courses at offsite locations vi. Develop partnerships with local businesses to expose young students to various professional occupations with activities such as professional shadowing, mentoring, and apprenticeships OBJECTIVE 2: Create customized programs to respond to industry and community needs i. Strengthen work force development relationships with local industry to identify high wage high demand labor needs ii. Strengthen relationships with local community non-profits and leadership to identify and respond to community educational needs iii. Quickly adapt to the needs of employers and the workforce to provide relevant training iv. Assess personal interest and individual development needs to provide innovative and relevant continuing education courses v. Assess the need and provide routine continuing education training that meets the ongoing demands of local employers 10 P a g e OBJECTIVE 3: Support innovation and entrepreneurship i. Partner with external entities with entrepreneurship goals

11 ii. Create a mentoring partnership with local secondary schools to expose them to entrepreneurship iii. Create and expand entrepreneurship program offerings iv. Develop an entrepreneurship and small business development center ADDITIONAL PERFORMANCE INDICATORS Employer Satisfaction IWTP Grant Award Amount Rapid Response Grant Award Amount Number of Students Completing Customized/Non-Credit Training 11 P a g e

12 Goal 4: Recruitment and Marketing aimed at greater community awareness, visibility and involvement Desired Outcome: Increase by 5 percent year-over-year the business and community awareness of Central Louisiana Technical Community College OBJECTIVE 1: Increase the CLTCC awareness in all communities served i. Develop a comprehensive marketing and recruitment plan that includes strategies for specific market segments such as secondary students, current soldiers, veterans, the unemployed and working adults ii. Expand dual enrollment opportunities iii. Communicate a clear message of One College, Seven Locations iv. Promote Central Louisiana Technical Community College through print, radio, television, internet, signs, billboards, video, and electronic boards and track the effectiveness of each marketing strategy v. Conduct open house activities for potential students, parents, high school counselors, businesses, and the community to showcase Central Louisiana Technical Community College vi. Establish key relationships with the local media vii. Promote student involvement with recruitment and marketing OBJECTIVE 2: Increase community involvement i. Maintain the college s presence through leadership involvement in the community and membership in civic organizations ii. Hold relationship building meetings with corporate representatives and influential individuals iii. Organize and engage CLTCC Student and Employee Alumni Association OBJECTIVE 3: Increase volunteer presence within the community i. Create a core group of faculty and staff volunteers to organize and participate in service projects and community events/festivals ii. Incorporate service learning into all academic programs iii. Collaborate with key service organizations to elevate the college s presence in the community 12 P a g e OBJECTIVE 4: Develop and solidify for the college brand i. Periodically develop a new and update existing website ii. Continuously identify opportunities to display the college logo

13 iii. Develop core collateral materials and periodically create event or onetime focused collateral materials based on the needs of the college iv. Periodically develop a new and promote a college tagline/catch phrase OBJECTIVE 5: Improve the delivery of customer service i. Create a college-wide customer service campaign ii. Provide periodic customer service training iii. Continuously assess customer service ADDITIONAL PERFORMANCE INDICATORS Public/Private Industry Partnerships Secondary Partnerships/Dual Enrollment Employer Satisfaction Surveys Community Awareness Surveys 13 P a g e

14 Goal 5: Provide Efficiency and Effectiveness in Organizational Operations through assessment, planning, and continuous performance improvement Desired Outcome: Improve institutional processes to improve administrative accountability and operational efficiencies. OBJECTIVE 1: Increase institutional research data feedback for outcomes analysis i. Conduct annual employee satisfaction surveys ii. Conduct annual employee performance evaluations iii. Conduct annual employer satisfaction surveys iv. Conduct Fall and Spring Semester student satisfaction surveys v. Conduct Fall and Spring Semester course evaluation surveys OBJECTIVE 2: Improve the validity of institutional data i. Develop, monitor and control a systematic data collection and reporting process ii. Provide periodic training to college employees and departments on the data collection process iii. Develop, implement and periodically update an institutional effectiveness system for the college iv. Develop, implement and periodically update an annual planning, budgeting and evaluation process for the college v. Provide accurate and timely reporting of LaPAS, Grad Act, Perkins, IPEDS and other data based on local, state and federal requirements vi. Insures continuous compliance with COE and SACS COC standards OBJECTIVE 3: Improve internal feedback i. Provide timely communication of survey results to appropriate audience (faculty, staff, leadership, industry) ii. Disseminate minutes of committee meetings to appropriate leadership personnel for review and discussion iii. Provide opportunities for more roundtable discussions between campuses and among departments ADDITIONAL PERFORMANCE INDICATORS Report Edits 14 P a g e

15 Student Satisfaction Special Population Data Program Assessment/Performance Outcomes Measures Placement/Exit Data 15 P a g e

16 Goal 6: Develop Institutional Facilities and Technology to improve organizational infrastructure, safety and aesthetics Desired Outcome: Increase by 2 percent year-over-year the student and employee satisfaction with facilities, technology, and equipment at Central Louisiana Technical Community College OBJECTIVE 1 Increase environmental responsiveness of campus i. Initiate a recycling program ii. Incorporate Leadership in Energy and Environmental Design (LEED) principles in all construction and renovation projects iii. Construct new energy efficient main campus facility in Alexandria, Louisiana. iv. Convert and modernize existing utility systems to maximize energy efficiency OBJECTIVE 2: Improve college classrooms, labs, and administrative areas so that they maintain conduciveness to learning and working i. Implement and periodically upgrade an online work order system to effectively address facility and technology needs ii. Continuously audit instructional and administrative equipment to ensure that the College equipment reflects what is currently used in industry. iii. Purchase, maintain, and periodically replace equipment as resources allow. iv. Establish and implement an ongoing facility assessment and upkeep/improvement process to include a review of scheduled upkeep services such as cleaning, lawn, and preventive maintenance v. Work with faculty, staff, and students and their organizations to beautify the campus through a college wide pride initiative 16 P a g e OBJECTIVE 3: Improve campus safety and security i. Maintain compliance with the Clery Act ii. Periodically provide safety and security workshops for faculty, students and staff iii. Institute, monitor and continuously evaluate security processes and services for all campus and extension sites iv. Periodically update and improve emergency alert system sign up and delivery processes and procedures

17 v. Institute and periodically assess a security system to protect portable and non-fixed assets of the college (e.g., Lojack and key carts for computers, security cameras, etc.) vi. Develop, implement and periodically update a crisis communication plan OBJECTIVE 4 Enhance technology to improve college administrative functions and student learning i. Create and periodically update an Information Technology Plan ii. Periodically review and expand broadband capacity iii. Develop and implement an annual computer replacement plan, and technology needs assessment iv. Hire Banner consultants to work with key staff to expand the use of Banner so that its full capability is realized v. Provide continuous technology training including Banner and Microsoft Office vi. Ensure security and necessary isolation of web and network servers vii. Maintain and periodically upgrade compressed video, online course delivery and other distance education technology systems OBJECTIVE 5 Increase physical space capacity to accommodate growth in enrollment, diversification of programs offered, and the needs of the community Central Louisiana Technical Community College serves i. Construct new buildings reflective of the demands of the local economy and growth in CLTCC s programs ii. Renovate existing space to reflect current industry trends and growth of services iii. Identify off-campus sites that may facilitate the delivery of CLTCC programs and services iv. Develop a space utilization plan to monitor and maximize the use of lab, classroom and general assembly/meeting space ADDITIONAL PERFORMANCE INDICATORS Employee Satisfaction Student Satisfaction Community Awareness 17 P a g e

18 Goal 7: Develop a positive, enthusiastic and productive organizational culture. Desired Outcome: Increase employee satisfaction and retention by 2 percent year-overyear at Central Louisiana Technical Community College OBJECTIVE 1: Increase the skills, abilities, and knowledge of the internal workforce i. Invest in and promote work related industry workshops, conferences and other internal and external staff development, leadership development and technology training for faculty and staff ii. Utilize the expertise of college personnel to provide in service training sessions iii. Conduct periodic faculty and staff professional development sessions iv. Implement internal cross-functional training practices v. Encourage the conducting of senior leadership, divisional and departmental retreats to plan and improve employee knowledge, skills and abilities vi. Conduct periodic (i.e., 6 months for new employees and midpoint and annual for all employees) employee performance evaluations and provide immediate feedback vii. Develop, implement and continuously communicate the hiring, progressive discipline and termination process OBJECTIVE 2: Improve internal communication i. Conduct monthly orientation sessions for new faculty and staff ii. Provide bi-weekly summary reports from Senior Leadership to all faculty and staff iii. Conduct college-wide faculty and staff meetings at least twice a semester iv. Convene town hall meetings for faculty, staff, and students at least once a semester v. Establish a Human Resources newsletter that provides updates to faculty and staff vi. Send out on-demand CLTCC updates from the Community Relations Department vii. Ensure all divisions and departments are having meetings at least monthly viii. Establish and communicate the organizational structure 18 P a g e OBJECTIVE 3: Attract and retain a diverse faculty and staff i. Provide competitive pay and enriching experiences to employees

19 ii. Assess employee satisfaction and morale through confidential surveys iii. Develop mechanisms to incorporate employee feedback and recommendations for the continuous improvement of the organization iv. Communicate the availability of new employment opportunities to a wider pool of internal and external applicants v. Create an organizational culture focused on a collective team, but considerate of each individual vi. Host activities and events to boost employee morale (i.e., Holiday Reception, Retiree Recognition, Employee of the Quarter, etc.) ADDITIONAL PERFORMANCE INDICATORS Employee Satisfaction Employee Retention Participation in CLTCC hosted employee events Faculty/Staff/Student Participation in Community Activities Course Evaluations Program Assessments 19 P a g e

20 Goal 8: Effective acquisition and management of assets and resources. Desired Outcome: Increase CLTCC s beginning year State Operating Account Balance by 25% year-over-year OBJECTIVE 1: Improve financial accounting procedures and practices i. Correctly classify all transactions ii. Develop uniform procedures for payables, receivables and procurement iii. Develop internal effective departmental communication processes OBJECTIVE 2: Improve financial position awareness i. Establish procedures to ensure proper identification of funding sources ii. Insure timeliness of requisition and reimbursement processing iii. Insure awareness of regulatory compliance procedures iv. Insure budgetary monitoring and compliance OBJECTIVE 3: Improve budgetary funds allocation i. Establish institutional, divisional and departmental budgetary processes ii. Synchronize budget with organizational development initiatives iii. Allocate funds based on achievement of established outcomes iv. Prioritize funds allocation based on the most effective and efficient use of institutional funds OBJECTIVE 4: Increase tracking and recording of assets i. Implement College wide equipment tracking procedure for assets valued at < $1,000 ii. Establish a quarterly equipment audit process iii. Establish guidelines to ensure that ALL equipment and supplies are tracked and monitored iv. Train faculty and staff in procedures necessary to maintain and extend the useful life of education equipment, tools, and machinery 20 P a g e OBJECTIVE 5: Improve efficiency and cost effectiveness of ordering and procurement practices i. Implement more competitive purchasing process for large equipment and supply orders ii. Centralize office supply ordering processes iii. Establish delivery receipt practices to ensure that the correct quantity and quality of ordered items

21 iv. Instruct faculty and staff in the importance of monitoring the use and preservation of College assets v. Establish an ongoing facility assessment process to include a review of scheduled upkeep services such as cleaning, lawn, and preventive maintenance OBJECTIVE 6: Increase revenue from all sources i. Identify and seek individual, corporate, grant and other funding for scholarships, labs, equipment, facilities and other needed resources ii. Establish an external support structure to assist CLTCC in acquiring additional resources iii. Hold relationship building meetings with corporate representatives and influential individuals iv. Create and conduct an annual fundraising event v. Periodically review local and state legislation to determine funding opportunities that may exist or be created through law vi. Organize and engage CLTCC Student and Employee Alumni Associations vii. Annually review revenue sources and criteria to maximize these resources (e.g., state allocation, tuition, fees, financial aid, Perkins, enterprise funds, grant funds, scholarships, etc.) viii. Develop and implement a revenue maximization plan ADDITIONAL PERFORMANCE INDICATORS Employee Satisfaction Budgetary Process Financial Processes (Time to Completion) Asset Management and Tracking 21 P a g e

22 Expanded Statement of Purpose Central Louisiana Technical Community College (CLTCC) is a comprehensive public two-year community college that provides academic, occupational and specialized training leading to industry-based certifications, technical certificates, diplomas, and associate degrees. CLTCC also responds to the needs of the community by providing personalized enrichment for individuals and customized adult education for educationally disadvantaged populations. Using innovative educational strategies, the college creates a skilled workforce and prepares individuals for advanced educational opportunities as outlined in the following major purposes: To improve academic access and success through program development and academic partnerships as evidenced by a 5% year to year increase in the number of students who enroll in and retain enrollment in Central Louisiana Technical Community College; Ensure student success through quality instructional delivery programmatic engagement to increase Central Louisiana Technical Community College s year-overyear graduation and placement rates by 5 percent; Provide workforce development that rapidly responds to the needs of business and industry in Central Louisiana by increasing the number of businesses served through customized and non-credit training by Central Louisiana Technical Community College by 10 percent year-to-year; Develop recruitment and marketing strategies aimed at greater community awareness, visibility, and awareness as evidenced by a 5 percent year-over-year increase in business and community awareness of Central Louisiana Technical Community College; Provide efficiency and effectiveness in Organization Operations through assessment, planning, and continuous performance improvement as evidenced by a 5 percent year-to-year increase in data feedback and reporting accuracy; 22 P a g e

23 Develop institutional facilities and technology to improve organizational infrastructure, safety, and aesthetics by increasing student and employee satisfaction with facilities, technology, and equipment at Central Louisiana Technical Community College by 2 percent year-over-year; Develop a positive, enthusiastic, and productive organizational culture evidenced by a 2 percent year-over-year increase in employee satisfaction and retention at Central Louisiana Technical Community College; Develop effective acquisition and management of assets and resources evidenced by a 25% year-over-year increase in Central Louisiana Technical Community College s State Operating Account balance. 23 P a g e

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