Transit Administration

Transcription

1 Administration To provide administrative, financial, leadership, and support services to the Transportation Department so that its programs meet the transportation needs of Broward County. FY2014 to FY2015 Number of internal receivers processed 7,104 8,432 7,000 11% 9,352 Percentage of packing slips, invoices, internal receivers (i.e., receiving documents) processed for payment within 5 working days of their receipt in the Payables Section % Broward County, Florida - Fiscal Year 2015 ment Report Transportation - Page 1

2 Compliance To ensure compliance with all Federal, State, and County guidelines, and to provide for a safe and secure environment for all transit passengers and employees. FY2014 to FY2015 Cost per random alcohol or drug test (dollars) Number of FTA required random alcohol tests conducted Number of FTA required random drug tests conducted % Number of injuries per 100,000 trips % -28% * The cost per random alcohol or drug test was higher in FY14 compared to FY15 primarily due to the over-sampling of tests conducted in the prior year. -23% * The FY15 total number of random alcohol tests met the FTA requirement of 10% of the total workforce. The year to year variance is primarily due to over-sampling conducted in FY14. Broward County, Florida - Fiscal Year 2015 ment Report Transportation - Page 2

3 Customer Relations and Communication To effectively inform and educate the public on Broward County Transit (BCT) services and programs; to increase ridership and promote the overall benefits of public transportation even to those who may not use the service. Average monthly website visits 356, , , ,581 FY2014 to FY2015 Duration of customer service calls (in seconds) % Internal customer satisfaction survey rating N/A N/A 4.50 N/A Number of bus passes sold 511, , , ,280-11% Number of community outreach presentations Number of telephone calls answered 662, ,208 1,000, ,901-8% Percentage of orders for bus passes filled within 2 business days of confirmed request 23% * The BCT website was updated with more links and boosted content. There has also been an increase of social media interaction with passengers with links promoting the BCT website on both Facebook and Transit Slash. N/A * The Customer Relations and Communications section did not distribute internal customer satisfaction surveys in FY % % Total average website visits N/A N/A 3,600,000 5,010,969 N/A * The total number of community outreach presentations in FY15 was lower than FY14 due to the discontinuation of the Let's Talk Transit initiative. The Let's Talk Transit initiative was an outreach program created for one year only and contributed to the high number of presentations conducted in FY14. Broward County, Florida - Fiscal Year 2015 ment Report Transportation - Page 3

4 Grant Management To coordinate the various grants administration support activities of the Transit Division, ensuring compliance with Federal, State, Municipal, and County goals and policies. FY2014 to FY2015 Number of PO commodity lines processed 5,645 5,169 3,500 4,757-8% Percentage of purchase requisitions and % warehouse orders filled within 5 business days of their receipt in the Grant Management Section Total number of purchase documents processed 4,059 3,632 3,500 3,622 0% Broward County, Florida - Fiscal Year 2015 ment Report Transportation - Page 4

5 Maintenance To provide efficient, effective maintenance of the bus fleet and facilities to ensure safe and reliable service for the riding public. FY2014 to FY2015 Average cost per repair work order (dollars) % Miles between road calls 13,316 9,313 13,000 9,149-2% Number of preventive maintenance inspections 2,604 2,711 2,800 2,747 1% Number of revenue service interruptions due to mechanical failure 1,238 1,810 1,290 1,899 5% Broward County, Florida - Fiscal Year 2015 ment Report Transportation - Page 5

6 Paratransit Transportation To provide public transportation services to elderly, poor, and disabled individuals in accordance with the Americans with Disabilities Act (ADA) and Chapter 427, Florida Statutes. Accidents per 100,000 vehicle miles FY2014 to FY2015 Contract cost (blended) per trip (dollars) % Number of Paratransit riders trained to use fixed route Number of registered Paratransit passengers 12,115 9,012 10,916 10,495 Number of validated customer service complaints received Passenger trips per revenue mile % Portion (number) of Paratransit trips that are Transportation Disadvantaged Community Lifeline trips 178,500 71,155 84,132 71,477 0% 50% * The number of accidents per 100,000 vehicle miles increased in FY15 possibly due to the size of the new fleet of Paratransit vehicles. 0% * The section will begin this training program in FY16. 16% * The increase in the number of registered Paratransit passengers is due to the Veterans discount program. -86% * The FY15 number of validated complaints is based on the first quarter of the fiscal year. However, due to the new service contracts taken into effect on January 1, 2015, "valid" complaints will no longer be reported. Broward County, Florida - Fiscal Year 2015 ment Report Transportation - Page 6

7 Paratransit Transportation To provide public transportation services to elderly, poor, and disabled individuals in accordance with the Americans with Disabilities Act (ADA) and Chapter 427, Florida Statutes. Program cost per trip (dollars) FY2014 to FY2015 Total number of ADA and Transportation 665, , , ,578-4% Disadvantaged Paratransit passenger trips Validated customer service complaints as a percentage of passenger trips N/A 20% * The program cost per trip is higher in FY15 compared to FY14 primarily due to increases in the call center contract and new service contracts for Paratransit service executed in January. N/A * Due to new service contracts effective January 1, 2015, "Valid" complaints no longer applies. Total complaints, whether valid or not, will be reported in fiscal year Broward County, Florida - Fiscal Year 2015 ment Report Transportation - Page 7

8 Service and Capital Planning To propose, develop, and implement modifications and improvements to the public transit system to expand access to, and usability of, public transit as a transportation choice for residents and visitors to Broward County by working with County, Municipal, State, and Federal agencies and representatives to improve integration of public transit services throughout the County. Number of bus stop upgrades FY2014 to FY2015 Number of Community Bus passenger trips 2,751,961 2,692,155 2,804,164 2,476,830-8% Number of directly operated passenger trips (millions) -47% % Number of passengers per revenue hour % Passenger trips per community bus revenue hour % Percentage of farebox recovery to cost % Ratio of peak service vehicles to off-peak vehicles % Subsidy per passenger ($) % * The total number of bus stop upgrades completed in FY15 is lower compared to the previous year primarily due to delays in construction contracts and an emphasis on stimulus grant funded projects. Broward County, Florida - Fiscal Year 2015 ment Report Transportation - Page 8

9 TRANSIT HIGHLIGHTS The table is based on 2013 data from the National Transit Database (NTD). Passengers per Hour Cost per Passenger Subsidy per Passenger Farebox Recovery BCT (Broward County, FL) 37.4 $2.71 $ % National Average 34.3 $3.71 $ % AC Transit (Oakland CA) 33.9 $5.34 $ % CATS (Charlotte, NC) 29.3 $3.49 $ % HRT (Hampton, VA) 20.7 $3.88 $ % LYNX (Orlando, FL) 26.3 $3.29 $ % MDT (Miami, FL) 32.5 $3.86 $ % Palm Tran (West Palm Beach, FL) 29.2 $4.09 $ % VTA (San Jose, CA) 26.6 $6.90 $ % VIA (San Antonio, TX) 29.8 $3.09 $ % Broward County, Florida - Fiscal Year 2015 Report Transportation- Page 8A

10 Transportation Operations To provide effective and reliable transportation for the riding public to ensure mobility and access. FY2014 to FY2015 Cost per passenger trip (dollars) % Number of driver at fault accidents per 100,000 miles Number of operational complaints per 100,000 riders % % Percent on-time performance Percentage change in passenger trips Percentage of complainants re-contacted % 17% * With the introduction of CAD/AVL, Transit can now predict more accurate running times by segment and time of day. The result has been more realistic schedules which has led to an improvement of our on-time performance % * The decrease in passenger trips has become an unexplainable trend regionally (including in Miami- Dade, PalmTran, and Tri-Rail. Possible reasons for the downward trend may be due to increased fares effective October 1, 2014 and cheaper gas prices which gives transit riders other cost feasible options. Broward County, Florida - Fiscal Year 2015 ment Report Transportation - Page 9

11 TRANSIT Transportation Operations HIGHLIGHTS With the introduction of the new CAD/AVL system (Computer-Aided Dispatch/Automatic Vehicle Location), the Transit Division is able to better capture, monitor, and improve on-time performance based on real-time data. Percentage Percent On-Time Performance FY11 FY12 FY13 FY14 FY15 Broward County, Florida - Fiscal Year 2015 Report Public Works - Transportation - Page 9A

12 Fleet Services Equipment Maintenance To maintain the County equipment fleet for use by other County agencies at the lowest possible cost, ensuring fleet safety and reliability. FY2014 to FY2015 Auto mechanic productivity (percentage of billable hours vs available annually) % Average maintenance cost per vehicle ($) 1,339 1,351 1,380 1,221-10% Percent of time rental fleet equipment is available Percentage of equipment submitted for repair and repaired on a scheduled basis Percentage of time general/special purpose fleet equipment is available Preventive maintenance (PM) service (number of vehicles) % % 1,735 1,600 1,932 1,907 * The calculation method for this measure is changing in FY16 to reflect actual availability of rental vehicles. 21% * The percentage of equipment submitted in FY2015 is substantially higher than FY2014 primarily due to improvements made to the Fleet software system. 19% * The increase in preventive maintenance performed in FY2015 is due to the use of automatic notification built into the new FASuites software and an increase to the fleet size. Broward County, Florida - Fiscal Year 2015 ment Report Transportation - Page 10

13 Fleet Services Inventory Control To efficiently procure, stock, and issue the repair parts and fuel necessitated by fleet utilization, ensuring adequate and available inventory. FY2014 to FY2015 Average inventory cost per numbered vehicle ($) 2,479 2,474 2,451 2,032 Gallons of fuel purchased 948, ,567 1,067, ,862 4% Number of purchase documents processed 5,280 5,100 7,000 5,990 Percent of inventory available 95 N/A 95 N/A Percent of time parts procurement achieved a twoday turn around time -18% * The decrease in average inventory cost per vehicle in FY2015 is due to Fleet replacing more vehicles in the fleet with newer vehicles that require less repair and parts. 17% 92 N/A N/A * The increase in purchase documents processed in FY2015 is due to a combination of functionality and reporting changes in Fleet Service s F!Suites software program. N/A * Due to changes in Fleet Services software system, information regarding this measure was unavailable in FY15. Broward County, Florida - Fiscal Year 2015 ment Report Transportation - Page 11

14 Fleet Services Vehicle Management To manage the County equipment fleet, ensuring adequate fleet size, composition, and availability for the use of County agencies. FY2014 to FY2015 Average total cost per vehicle ($) 4,170 4,194 4,185 3,653-13% Fleet size 2,268 2,294 2,265 2,321 1% Fuel displacement (gallons of gasoline/diesel not burned) 9,917 7,568 11,000 3,564 Internal customer satisfaction rating % Miles driven on alternative fuel 487, , , ,724 Percent of time general fleet equipment is available -53% * In FY15, a significant number of older model vehicles were surplused and newer fuel efficient vehicles were purchased which may have a direct impact on the quantity of fuel consumed. -27% % Replacement vehicles purchased * The decrease in miles driven on alternative fuel in FY15 is due to the elimination of compressed natural gas vehicles and its infrastructure. Fleet Services is considering using propane instead in the future. 189% * The increase in replacement vehicles purchased in FY15 is due to a change in calculation in which all agency vehicle replacement purchases are counted. Broward County, Florida - Fiscal Year 2015 ment Report Transportation - Page 12