MAKING A BOOKING

Transcription

1 ggg MAKING A BOOKING This pack contains the booking form and booking conditions for making a reservation with us. Bookings can be completed by post, or phone. The forms can be completed on-screen and sent to us via , if you would prefer to save paper and postage. You can either make a provisional booking or a confirmed booking: For a PROVISIONAL BOOKING, we ask that you fill in page 1 of the booking form on the next page, OR fill in the provisional booking form on-line, OR call us. We will hold places for you for 2 weeks, with no commitment to you. We will confirm details of the itinerary and hotels, and advise you of what to do next to complete the booking. For a CONFIRMED BOOKING, we ask that you complete both parts for the form in the next two pages OR call us. This type of booking requires a deposit, which is non-refundable after an initial cooling-off period of 7-days. Payments can be made by cheque, over the phone or on-line. The amount of deposit for each tour is indicated with information about each tour on the website and in our brochure. The 7-day cooling-off period is valid from receipt of our confirmation in writing of your booking. Upon receipt of booking, we will ask that you complete traveller information and insurance details forms, also included in this pack. If you wish, you can fill in these details now and send them with your booking form. PLEASE NOTE THAT THIS ENTIRELY OPTIONAL AT THIS STAGE. YOUR PEACE OF MIND: We are a member of the Travel Trust Association (TTA, membership no. Q2951). This means that all monies paid to us are held in a trust account until you return home from your holiday, providing you with 100% financial protection. We are also protected with ATOL, a guarantee issued by the Civil Aviation Authority (CAA) that you will not be stranded abroad. If you are unsure about the booking process or need more information about anything, please do not hesitate to contact us via the contact form online, by (info@ammounvoyages.co.uk) or by phone: Ammoun Voyages Ltd Creative Exchange (The Corn Exchange), 29 Constitution Street, Edinburgh EH6 7BS (United Kingdom) +44 (0) (0) info@ammounvoyages.co.uk Ammoun Voyages Ltd. Registered in England & Wales, no.: ATOL protected. TTA no.: Q2951. VAT no

2 BOOKING FORM - Page 1 To make a provisional booking, please complete this page only. This will hold your place/s for two weeks. For a confirmed booking (with a deposit or full payment), please fill in both sides of the form. Bookings can also be made online or by phone. Please read our booking conditions before booking. Tour Name 1. Tour Start Date Tour Code PRINCIPAL TRAVELLER (this is the sole or main contact for the booking) Title Full Name (as on passport) Preferred name address Phone Mobile Address ROOM REQUIREMENTS For age, please enter Adult (16-65), Senior (65+), Child (2-15) or Infant (0-23 months) Title Name Age Single room Double room Twin room Family room

3 BOOKING FORM - Page 2 Complete this part of the form if you re making a confirmed booking, which requires payment of a deposit. If you are booking within 70 days (10 weeks) of the tour start date, full payment is required. 1. CALCULATE THE COST OF YOUR TOUR/S Enter the number of people for adults/seniors (16-65 & 65+) & children (2-15) for each tour, and calculate the total amount payable. Tour Code/s Adults & Seniors Children DEPOSITS SUBTOTAL TOTAL PAYABLE FULL COSTS SUBTOTAL 2. PAYMENT Choose your method of payment. (You can also make payments on-line or on the phone). CHEQUE Cheques should be made payable to Ammoun Voyages Ltd Trust Account, with the tour code written on the back. BANK TRANSFER Bank: NatWest Bank, Piccadilly & New Bond Street Account Name: Ammoun Voyages Ltd Trust Account Account Sort Code: Account number: Reference: Tour code DEBIT OR CREDIT CARD (We prefer payments by debit card, as credit card payments attract a surcharge) Name on card: Card number: Start: / / Please debit from my card the sum of: Expiry: / /. CVS: I have read and agree to the booking conditions on behalf of all people included in this booking. SIGNED DATE / / RETURN TO: Ammoun Voyages Ltd, The Corn Exchange, 29 Constitution Street, Leith, Edinburgh EH6 7BS

4 BOOKING REFERENCE: TRAVELLER DETAILS Please complete this form and return to: Ammoun Voyages, 29 Constitution Street, Edinburgh EH6 7BS OR to: Page 3 can be left blank or detached and returned later, as necessary. TOUR NAME /S TOUR DATE/S TOUR CODE/S NO. OF TRAVELLERS NO. OF ROOMS PRINCIPAL TRAVELLER (person making the booking) TITLE SURNAME (as in passport) FIRST NAMES (as in passport) PREFERRED NAME (how you prefer to be addressed) DATE OF BIRTH (dd/mm/yyyy) PLACE OF BIRTH HOME ADDRESS ADDRESS HOME PHONE MOBILE PHONE NATIONALITY PASSPORT NUMBER PLACE OF ISSUE DATE OF ISSUE (dd/mm/yyyy) DATE OF EXPIRY (dd/mm/yyyy) ROOM TYPE (e.g. single, twin, double, etc.) PERSON/S WITH WHOM YOU WISH TO SHARE (if applicable) ROOM REQUESTS E.g. ground floor, extra pillows, etc. DIETARY / MEDICAL / ACCESS REQUIREMENTS. Please provide any information you feel may be relevant. NEXT OF KIN. Name and phone number of somebody we can contact in the unlikely event of an emergency. TRAVELLER 2 (if applicable) TITLE SURNAME (as in passport) FIRST NAMES (as in passport) PREFERRED NAME (how you prefer to be addressed) DATE OF BIRTH (dd/mm/yyyy) PLACE OF BIRTH PAGE1OF3

5 HOME ADDRESS ADDRESS HOME PHONE MOBILE PHONE NATIONALITY PASSPORT NUMBER PLACE OF ISSUE DATE OF ISSUE (dd/mm/yyyy) DATE OF EXPIRY (dd/mm/yyyy) ROOM TYPE (e.g. single, twin, double, etc.) PERSON/S WITH WHOM YOU WISH TO SHARE (if applicable) ROOM REQUESTS E.g. ground floor, extra pillows, etc. DIETARY / MEDICAL / ACCESS REQUIREMENTS. Please provide any information you feel may be relevant. NEXT OF KIN. Name and phone number of somebody we can contact in the unlikely event of an emergency. TRAVELLER 3 (if applicable) TITLE SURNAME (as in passport) FIRST NAMES (as in passport) PREFERRED NAME (how you prefer to be addressed) DATE OF BIRTH (dd/mm/yyyy) PLACE OF BIRTH HOME ADDRESS ADDRESS HOME PHONE MOBILE PHONE NATIONALITY PASSPORT NUMBER PLACE OF ISSUE DATE OF ISSUE (dd/mm/yyyy) DATE OF EXPIRY (dd/mm/yyyy) ROOM TYPE (e.g. single, twin, double, etc.) PERSON/S WITH WHOM YOU WISH TO SHARE (if applicable) ROOM REQUESTS E.g. ground floor, extra pillows, etc. DIETARY / MEDICAL / ACCESS REQUIREMENTS. Please provide any information you feel may be relevant. NEXT OF KIN. Name and phone number of somebody we can contact in the unlikely event of an emergency. PAGE2OF3

6 BOOKING REFERENCE: INSURANCE DETAILS Please complete this form and return to: Ammoun Voyages, 29 Constitution Street, Edinburgh EH6 7BS OR to: This page can be complete and returned with pages 1-2, or returned later. TOUR NAME /S TOUR DATE/S TOUR CODE/S NO. OF TRAVELLERS NO. OF ROOMS PRINCIPAL TRAVELLER (person making the booking) INSURANCE POLICY PROVIDER POLICY NUMBER INSURANCE POLICY PROVIDER ADDRESS (if known) INSURANCE PROVIDER TEL. NO. (required) TRAVELLER 2 (if applicable) INSURANCE POLICY PROVIDER POLICY NUMBER INSURANCE POLICY PROVIDER ADDRESS (if known) INSURANCE PROVIDER TEL. NO. (required) TRAVELLER 3 (if applicable) INSURANCE POLICY PROVIDER POLICY NUMBER INSURANCE POLICY PROVIDER ADDRESS (if known) INSURANCE PROVIDER TEL. NO. (required) PAGE3OF3

7 2. MAKING A BOOKING 2.1. Provisional Bookings You can make a provisional booking over the phone or by and we will hold a place for you. Provisional bookings are valid for two weeks after we confirm receipt of your provisional booking in writing. If, after two weeks, no definite booking is made, your place/s will be made released. BOOKING CONDITIONS When you make a booking and you have received your confirmation invoice you guarantee your assent on behalf of your group to these booking conditions, which act as a contract between you and Ammoun Voyages Ltd. We always endeavor to communicate with you clearly and openly. All we ask is that you read our literature and correspondence; and communicate with us at every stage with questions, requests, uncertainties or anxieties you may have. Our aim is provide a high quality service and for you to be happy and experience trouble-free and relaxing holidays. 1. BOOKING REQUIREMENTS 1.1. Eligibility We reserve the right to accept or refuse a booking without providing a reason. Some of the products we offer require a certain level of fitness and we may require you to submit a medical questionnaire at the time of booking Insurance It is a requirement of booking that you have adequate holiday insurance from the country of residence in place by the departure date of the tour. This is in case you have to cancel the holiday, or in case of loss or accident on the tour. Cover must include medical treatment, cancellation charges, loss of property and repatriation. Ammoun Voyages Ltd can provide Travel insurance with limited restrictions on age or pre-existing health conditions. Otherwise Travel insurance can be obtained from insurance brokers, travel agencies, banks and retails outlets Passports and Visas You will require a passport, valid normally for at least 6 months, in order to travel abroad from your country of residence. In some cases, you will require a visa. Unless we obtain the visas on your behalf (where invitation for visa purposes or group visa or is required), we can only advise British citizens of visa requirements for the destination. Nationals of other countries should make their own enquiries, and obtain the necessary paperwork and visas, as necessary. We do not accept any responsibility if you cannot travel because you have not complied with appropriate passport, visa or immigration requirements Vaccinations While we will provide some guidance to British citizens about vaccinations required for our destinations; it remains your responsibility to ensure that you are aware of correct health advice for the tour destination. In the UK, you are advised to consult your doctor. We also recommend this service offered by NHS Scotland: Definite Bookings A definite booking can be made on the booking form accompanied by a signature, or over the phone. At the time of booking, a deposit, as specified in the tour literature, will be payable either over the phone with a payment card, by cheque, or via bank transfer. We will confirm a definite booking with a booking confirmation and invoice. You have seven days after a definite booking has been confirmed to change your mind, after which the cancellation policy set out in clause 2.3 will apply. If you book 70 days (ten weeks) or less before departure, the full tour price is payable and the cooling off is not applicable If you cancel You, or any member of your party may cancel a booking at any time in writing. The day upon which we receive written notification is considered the day of cancellation. Since costs are incurred to us in cancelling your travel arrangements, a charge will be payable by you, as follows: 70 days or more prior to departure: deposit only days prior to departure: 30% of total tour cost days prior to departure: 45% of total tour cost days prior to departure: 60% of total tour cost days prior to departure: 75% of total tour cost 14-3 days prior to departure: 90% of total tour cost 48 hours prior to departure: 100% of total tour cost If the reason for your cancellation is covered under your insurance policy, you may be able to reclaim these charges If we cancel We may cancel your travel arrangements if: (a) there are insufficient bookings on a tour for it to be viable. We will never cancel a tour less than 56 days (8 weeks) prior to the departure date of the tour. In this event, we can either refund all monies paid or you may accept an offer of an alternative tour of comparable standard if available (we will refund any price difference if the alternative is of a lower value); (b) we are obliged to cancel the tour under force majeure. This is in the event of unusual or unforeseeable circumstances beyond our control, such as civil unrest, hostilities, industrial disputes, adverse weather conditions or natural disasters. In these circumstances, a cancellation may be necessary at any time; and we will be unable to offer you compensation; (c) you fail to pay the final balance If you make changes If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, we will do our best to make these changes for you. Any requests for changes must be made in writing from the person who made the booking no later than 56 days (8 weeks) prior to the departure date; and will be subject to an administration fee of 50. Any further costs associated with making the alteration will be payable by you. You are advised to discuss any changes with us before submitting the formal request/s in writing. Certain travel arrangements (e.g. air tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the tour.

8 2.6. If we make changes It is unlikely that we will have to make any changes to your tour. But because travel arrangements are often made up to a year in advance, occasionally changes may become necessary and we reserve the right to do so at any time. Most changes will be minor and normally an improvement, and we will advise you of them at the earliest possible date. Carriers, such as airlines, may be subject to change; and any changes to the actual departure and arrival times will be notified to you as soon as possible. When a change is deemed a significant change (such as an alteration to your flight time by more than 12 hours, or a change to lower standard accommodation for the whole or a major part of your holiday), we will advise you as soon as is reasonably possible if there is time to do so before departure. You may then either accept the changes or accept an offer of an alternative tour of comparable standard if available (we will refund any price difference if the alternative is of a lower value), or cancel your tour and receive a full refund. We reserve the right to alter the prices of any of the tours shown on the Ammoun Voyages Ltd website or print literature. You will be advised of the current price of the tour that you wish to book before your booking is confirmed. Changes in transportation costs, such as landing taxes, embarkation or disembarkation fees and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no price change within 30 days of your departure. If you have to pay an increase of more than 10% of the original price of the tour, you will have the option to accept an offer of an alternative tour of comparable standard if available (we will refund any price difference if the alternative is of a lower value), or to cancel and receive a full refund. 3. SAFETY & LIABILITY 3.1. Travel advice We take your safety very seriously. We will generally not travel to destinations where the UK Foreign and Commonwealth Office advises against all travel. If advice changes after you have made your booking, we will make changes as necessary to avoid areas of risk, or postpone or cancel; and inform you of the changes. Our conditions as set out in clause 2.6 then apply. You can check current travel advice for your destination at: foreign-travel-advice. You should check with your travel insurance company to confirm how any government travel notices affect your cover (see clause 1.2.) Liability We will always strive to provide high quality standards of services. If our suppliers or we improperly perform the contract (i.e. your tour), we will pay appropriate compensation if this has affected the enjoyment of your travel arrangements. We conduct frequent audits of supplier s premises and policies to ensure they conform with our standards and comply with local laws and regulations. Standards such as safety, hygiene and quality will be lower at some destinations than would be expected in the UK. Our obligations, and those of our suppliers providing any service or facility included in your holiday, are to provide them with reasonable skill and care, which will be deemed as such if they comply with any local regulations that apply. We do not make any representation or commitment that all services will comply with applicable local laws and regulations and failure to comply does not automatically mean we have not exercised reasonable skill and care. We will not be liable where any failure in the performance of the contract is (a) due to you; (b) due to a third party unconnected with the provision of the tour advertised; (c) during excursions or other tours that you have chosen to book or pay for whilst you are on tour with us, even if the provider was recommended to you by us; (d) due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided, foreseen or forestalled even if all reasonable skill and care had been exercised. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. On occasion, it may be necessary to make changes to the accommodation, the routing or order of an itinerary. Unless the change significantly alters the holiday, compensation will not be payable for minor alterations to the itinerary or nightly accommodation. Where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea or rail carrier, the maximum amount of compensation we will have to pay you will be limited in accordance with and/or in an identical manner to the contractual terms of the companies that provide the transportation; and subject to international conventions, where they apply, such as the Warsaw Convention and it s various amendments. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. However reimbursement in such cases will not automatically entitle you to a refund of your tour cost from us. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. Other than as set out above and detailed elsewhere in these booking conditions, we have no legal liability to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your holiday Making a Complaint If you have a problem during your tour, please inform an Ammoun Voyages representative immediately; and they will endeavor to resolve your query. If you feel that your complaint is not resolved locally, you are advised to follow this up in writing within 28 days of your return home. If you fail to follow this procedure, Ammoun Voyages Ltd will have been deprived of the opportunity to investigate and rectify your complaint within reasonable time and this may affect your rights under these booking conditions. 4. YOUR FINANCIAL PROTECTION We provide 100% financial protection against the unlikely event of the insolvency of Ammoun Voyages or any of our suppliers while you are on holiday, as provided through our membership of the Travel Trust Association (TTA no.: Q2951) and protection through Air Travel Organizer s License (ATOL) provided by the Civil Aviation Authority (CAA). All monies you pay for a tour are held in trust and protected until your tour has ended. In the case of tours that include a flight, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. ENGLISH LAW GOVERNS THESE CONDITIONS.