THE UNIVERSITY OF THE WEST INDIES, ST. AUGUSTINE FACULTY OF SOCIAL SCIENCES DEPARTMENT OF MANAGEMENT STUDIES

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1 THE UNIVERSITY OF THE WEST INDIES, ST. AUGUSTINE FACULTY OF SOCIAL SCIENCES DEPARTMENT OF MANAGEMENT STUDIES MGMT 3025 HUMAN RESOURCE DEVELOPMENT COURSE OUTLINE No. Of Credits: 3 Level: III Pre-Requisites: MGMT 3017 Human Resource Management Course Description This course is designed to expose students to the issues, techniques and skills associated specifically with the training and development function in organisations. It will expand on the Human Resource Development module covered in the capstone Human Resource Management Course. COURSE RATIONALE The general objective of the course is to provide students with a thorough understanding of the concepts, processes and practices of HRD. Emphasis will be place on examining proven practices and techniques and a practicum application in the preparation and delivery of material learnt will be facilitated. Human Resources Development is recognized within the Human Resources Management field as a planned effort designed to improve both individual and corporate performance. Letter to Students Welcome to the Human Resources Development (HRD) course. It is expected that with hard work we will have a fruitful and enjoyable learning experience. Once again welcome it is great to have you onboard. Content 1. Introduction (Week 1) Defining Human Resources Development 1

2 a. The Evolution of HRD b. Strategic HRD c. The Relationship between HRD and Human Resources Management d. HRD Functions e. Roles and Competencies of HRD Professionals 2. Learning and HRD (Week 2) a. Defining Learning b. Learning and Instruction c. Maximizing Learning d. Individuals Differences in Learning e. Learning Strategies and Styles f. Recent Developments 3. Organization-Wide Learning Issues (Week 3) a. The Theory of the Learning Organization b. The Learning Organization in Practice 4. Assessment of HRD Needs (Week 4) a. Defining Needs b. Strategic/Organizational Analysis c. Task Analysis d. Person Analysis e. The HRD Process Model Debate 5. Designing and Implementing Effective Training (Week 5) a. Determining Objectives b. Developing Content c. Training Methods 6. Evaluating Training Programs (Week 6) a. The Purpose of Evaluation b. Frameworks of Evaluation 7. Employee Socialization and Orientation (Week 7) a. Defining Socialization b. Perspectives, Methods, Programs 8. Performance Management and Coaching (Week 8) a. Defining Coaching b. Coaching and Performance Management c. Coaching Methods d. Coaching Skills 2

3 9. Employee Counselling Services (Week 9) a. Defining Counseling b. Employee Assistance Programs c. Stress Management Interventions d. Employee Wellness and Health Programs e. Issues in Employee Counseling 10. Career Management and Development (Week 10) a. Defining Career b. Life Cycle and Careers c. Models of Career Development d. Career Management e. Roles in Career Management f. Practices and Activities g. Issues in Career Development 11. Group Training Presentation Seminar (Week 11) 12. Group Training Presentation Seminar (Week 12) 13. Management Education and Development (Week 13) a. Defining Management Development b. The Nature of Managerial Work c. Management Education d. Management Training e. Personal/Self Development 14. Organization Development and Change (Week 13) a. Defining Organization Development OD b. OD and Planned Change c. The OD Process d. Contemporary OD Goals/Aims To equip students with the tools necessary to document and deliver excellent training programs that cover all the areas of the Human Resources Development discipline, using the information collected in Needs Assessment Surveys conducted by them. Learning Outcomes At the end of this course participants will be able to: 3

4 1. Define Human Resources Development and explain its growth as a sub-set of Human Resources Management. 2. Discuss the concept of Learning. 3. Identify and discuss: a. Major theories of learning b. Issues to be considered in order to maximize learning c. The factors that affect the transfer of training d. Differences among learners 4. Explain the concept of the learning organization and discuss its practicality in the real world. 5. Explain the methods used in assessing HRD needs. 6. Explain methods for designing, implementing and evaluating effective training, socialization, coaching, counseling, career development and management development programs. 7. Explain the concept and process of Organization Development. Assignments Course Assessment Evaluation A Group Assignment will attract 30% of the final grade and will involve the delivery of a training program. Please see assignment sheet detailing instructions for the assignment. Tutorial attendance and participation will attract 10% of the final grade and will consist of attendance, chapter quizzes and presentation of tutorial questions. The Final Examination is comprehensive and will consist of six essay type questions. Students will be asked to answer three of the six questions. The final examination is worth 60% of the final grade. Students are advised to avoid plagiarism and to employ the Chicago Style in making reference to the work of others. The Librarian attached to the Social Science section of the Library can offer assistance in this regard. Group Assignment - 30% Tutorial Attendance and Participation - 10% Final Examination - 60% 4

5 TOTAL - 100% Teaching Strategies Lectures, Discussions, Movies and Case Studies Resources Required Text Desimone, R.L., Werner, J.M. Harris, D.M. (2009). Human Resources Development. Mason, Ohio: Thompson South Western. Latest Edition (5 th ) This text was chosen because it covers the entire field of HRD (as defined by two different competency studies by the American Society of Training and Development), from orientation and skills training, to career development and organizational development (Desimone, Werner and Harris, 2009) Readings Walton, John. (1999). Strategic Human Resources Development. Harlow: Pearson Education Limited. Course Calendar WEEK DATE CHAPTER TOPIC ASSIGNMENT 1 1 Define Human Resources Development 2 3 Learning and HRD 3 14 Organization-Wide Learning Issues 4 4 Assessment of HRD Needs & 6 Designing and Implementing Effective Training 7 Evaluating Training Programs 7 5

6 8 Employee Socialization and Orientation Performance Management and Coaching 11 Employee Counseling Services 12 Career Management and Development 11 Group Training Presentation Seminar 12 Group Training Presentation Seminar &14 Management Education and Development & Organization Development and Change How to Study for this Course Students are advised to read ahead of schedule classes and tutorials. Be prepared to write a chapter test at the end of each chapter. All chapter tests will be administered during tutorial classes. Ensure that groups are formed at the beginning of class and that all group members work earnestly on the project 6

7 Additional Information MGMT 3025 Group Assignment Company Background and Needs Assessment Survey 25 Marks Company Information Designing of an appropriate questionnaire Response Rate Required - Minimum 60% Learning Objectives o Aligned to Needs Assessment Result o 3-5 Learning Objectives o At least 2 of which is used in the design and delivery of the training material Analysis and documentation of information Training Design and Delivery 60 Marks Timing o 30 minutes Name of Workshop Agenda Letter of Invitation Ice Breaker o Maximum 5 minutes Content o Instructional methods o Relevance of material covered Leaning Environment o Positive adherence to Adult Learning principles and practices Preparation and Delivery o Clear organise and concise delivery o i.e. no reading from notes etc. o Evidence of professional training delivery skills set in use Pre and Post Evaluation Handouts Training Evaluation 15 Marks Transfer of Learning Achievement of Learning Objectives Group Reflection Overall Experience/Project Summary 7

8 TOTAL 100 MARKS N.B. Please note the application of Human Resources Development concepts, practices, theories and Adult Learning Principles and Practices throughout the assignment in both the written assignment and the training delivery component is required. The newly designed training program will be delivered in a formal training seminar environment with the Employers from whom research information was received in attendance. Code of Conduct The following guidelines facilitate the creation and maintenance of an effective learning environment. All students enrolled are expected to adhere to the guidelines throughout the semester: Switch-off all cellular phones and beepers before the start of each class session. Be civil at all times. We can disagree without being disagreeable. Read all assigned material and attempt all assigned problems before that start of each class. Participate in class discussions. Questions on the subject matter are welcomed at any time. Please consult Section V (especially sub section B which deals with cheating) of The University of the West Indies, Examination Regulations for First Degrees, Diplomas and Certificates for details of this policy. Deadlines are firm! Plan to meet them. GRADING SYSTEM A+ A A- B+ B B- C+ C C- D+ D F