PSE&G Response to Super Storm Sandy. NGA Operations Conference - 4/11/13

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1 PSE&G Response to Super Storm Sandy NGA Operations Conference - 4/11/13

2 41,547 Premise Inspections Performed by PSE&G Employees

3 Super Storm Sandy 10/29 to 11/12 25 Towns Impacted by Significant Flooding Central Region Harrison, Newark, Bayonne, Hoboken, Jersey City, Kearney Northern Region East Rutherford, Little Ferry, Lyndhurst, Moonachie, Rutherford, South Hackensack, Wallington, Bogota, Edgewater, Hackensack, New Milford, Ridgefield Park Village, River Edge, Teaneck Mid-Central Region East Brunswick, Sayreville, South Amboy, South River

4 Initial Responsibilities Secure Emergency Travel Ban Letters Perform Downed Wire Monitoring for Electric Delivery Perform Damage Assessment Proactively Open Communications with Municipalities Provide Flood Safety Training Establish Field Command Centers Engage Procurement (Supply Chain) Determine Manpower Requirements

5 7,000+ Gas Meters Were Replaced

6 Hoboken High-Rise Building Flooded Meters Replaced

7 Over 6,700 Premises - 1 or More Violations Issued

8 200+ Gas Employees Provided Daily Support for Electric Delivery Standby for Downed Wires Management of Foreign Crews

9 Gas System Infrastructure Issues 6 District Regulator Stations (PSIG to Inches WC) Impacted by Flooding 26 M&R Locations Lost Communications During Storm

10 Property Damage to PSE&G Gas Facilities Damage to Orange, Plainfield, Harrison, Oakland & Trenton District Locations (5) Harrison District Building Evacuated with Significant Flood Damage

11 Severe Damage - 1,500+ Homes Jersey City, Hoboken, Sayreville & Bayonne

12 Field Command Centers - Responsibilities Local Damage Assessment OEM Coordination Gas Distribution Responsibilities Workload Assessment Couriers/District Guides Deployment of Field Personnel Restoration Records

13 Support for Impacted Towns 5 Field Command Centers & 4 Customer Care Centers

14 Field Command Centers Rapid Access to Tents, Trailers, Emergency Generators, Portable Lighting, Space Heaters, etc. for Multiple FCC Sites Space for Vehicle & Technician Traffic Space for Storage of New Materials & Removal of Discarded Materials/Debris On-site Technical Support to Address Operational Procedures & Problem Resolution Technologies to Detect/Remove Trapped Liquids (Cameras, Vacuum Systems)

15 Field Command Center Layout

16 Field Command Center Layout

17 Field Command Center Layout

18 Field Command Center Layout

19 Field Command Center Layout

20 Determining Material Needs Replace Submerged Meters & Regulators Gas Meters: Estimate # of gas meter changes within perimeter of flood regions Rule of Thumb up to 30% Regulators: Estimate # of I&C and Residential Regulators within Flood Regions Identify Pressure Areas affected Identify Large Volume Meter Sizes inside perimeter Consider Possible Site Rebuilds & Replacement Part Kits

21 Gas Restoration Safety & Procedures Review Service Technicians receive initial & daily Safety Tailboard reviews covering specific subjects: Flood Safety Mold Awareness Training Mercury Regulator Identification A&I Notifications (Gas Turn-ons) Warning Tag (Violation) Procedures Overheated Boiler Response Flood Restoration Procedures Gas Restoration Documentation

22 Safety Tailboard Preparation

23 Safety in Flooded Areas Wear hard hats, safety glasses, vest, gloves and other PPE when working in flooded areas. Expect floors and stairs to be oily and slippery. When ascending or descending stairs, hold the railing and step to one side. Do not go into basements where standing water, raw sewage or obvious electric hazards may exist. Treat all wiring, even telephone and cable, as live. Electricity and Water Do Not Mix - high potential for electric shock. Do not attempt to reconnect the electric supply to an appliance that has been exposed to water damage. Tetanus booster shot needed if not received within 10 years. Follow OSHA website to determine if additional shots needed (Hepatitis).

24 Tailboard Review Job Expectations

25 Gas Restoration Expectations for OEMs, Municipalities & Towns Damage Assessment: Track flooding conditions Assess Damage - bridge crossings, regulator stations, exposed main & other Company facilities Perimeter of Flooded Area: Estimate the number of customers affected by flood waters Field Command Centers: Secure suitable locations for restoration work Support severely damaged areas Work closely with local authorities (Police & FD) Establish ongoing communications mechanisms

26 OEM Employees Keeping Customers Safe in Hoboken

27 Partnership with OEMs Gas Restoration Process Join forces with Municipal Inspectors to establish a safe plan for assessing damaged structures and turning off gas facilities at the same time. Restoration activities will not begin until flood water has been cleared. Safely turn off gas facilities to ensure that flood water has not caused damage to utility/customer equipment and gas piping. Prior to the utility restoring gas service, Municipal Inspectors may expect to provide an inspection approval (where required) to determine that: Customer basements are cleared of water Electric facilities (electric panel, meter box) are verified for safety Following inspector approval, customers are expected to contact utility to restore gas after their home/building passes an inspection.

28 Post-Flood Inspections NJDCA supports the process shared between PSE&G and municipal inspectors for performing post-flood inspections and gas appliance restorations simultaneously. NJDCA provides inspector resources to assist municipalities not having enough staff to support postflood inspections.

29 Municipal Inspectors Partner with PSE&G

30 Gas Restoration Requirements When restoring gas to customers, PSE&G will establish that customer gas piping is not leaking, and may replace meters, service regulators and possibly regulator vent piping if they have been exposed to water. PSE&G will not restore gas to water heaters if controls have been affected by flood waters. Flooded units must be replaced. PSE&G s restoration policy for gas fired furnaces & boilers requires that all gas controls, control system parts, and electrical parts that have been underwater must be replaced before the unit may be safely operated. Replacement of the entire unit may be required if deemed necessary by individual circumstances on a case-by-case basis.

31 Explosion/Injury Risks Boilers & Furnaces Heating controls exposed to flood water can fail after being dried and placed back in operation. Any controls exposed to flood water must always be replaced.

32 What is an Overheated Boiler? Overheated Boiler : Heating unit reaches an exceedingly high temperature and pressure, and will not shut off. This condition, a.k.a. Runaway Boiler, is considered unsafe and very hazardous to emergency responders and building occupants. This condition is primarily caused by coincidental failures of redundant safety controls that maintain safe temperature, pressure, gas supply, and water supply. Previous boiler failure incidents occurred when safety controls failed to operate as designed due to mechanical failure (i.e., aquastat shorting out, damaged wiring, or failed gas valve) or human intervention.

33 Service Technician Performs Safety Inspection on Customer Boiler

34 Hazard Description When boilers or furnaces experience an overheated condition, catastrophic damage to the heating unit, safety controls and components is likely. PSE&G treats this situation with the highest degree of emergency response - similar to an inside gas leak with open air gas readings of 1% or greater. First Responders are expected to evacuate all occupants, and keep the public a safe distance away from the building.

35 Provide restoration update for community Describe steps required to restore customers OEM Coordination Town Hall Meetings

36 Exit Strategy for Customer Support Work with OEMs, towns and municipalities to plan an Exit Strategy after the majority of customers have been restored and local Command Centers have been discontinued. Exit Strategy includes: Establishing contact information and designated responsibilities to support customers who have had restoration delayed due to repairs or other circumstances.

37 Start Storm Restoration Planning Now!

38 FOR MORE INFORMATION Paul Pirro Manager - Technical Services Gas Delivery Technical Services - Springfield 24 Brown Avenue Springfield, NJ

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