Arrival at Hotel: Last Updated: 18/08/2014

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1 Thank you for considering the Hilton London Stansted Airport. We are pleased to provide you with some information that you may find useful when planning your visit to our hotel. Transportation to the Hotel: There is a Hilton London Stansted Airport shuttle bus, which provides a service between the Airport terminal and the hotel every 15 minutes between 04.15am to 00.45am and is located at the coach station on the middle level of the airport situated at Bay 27. There is a wheelchair assistance desk at the arrivals section at the airport that can assist with any mobility requirements. The main airport terminal has 3 floors; top floor is arrivals/departures and shops. On this level you can also obtain a taxi from the taxi stand towards the far end of the departures lounge. The lower middle floor gives access to the coach and bus station, and also the short stay car park. A drop-off and pick-up point is also available on this level. Disabled spaces are also available. The lower ground floor has the train platform with a small coffee shop situated in the perimeter. There are elevators and a ramp available for wheelchair users. The Hilton shuttle bus is also designed with an adjustable ramp to allow for easier access on and off the bus for wheelchairs. Arrival at Hotel: All guests should use the main entrance of the hotel, which has flat level entry and the ground is paved. The main entrance consists of automatic sliding doors, with 2 side doors. After 1am, the front doors are locked and a doorbell is located on the right side of the right-hand side door. The car park is on-site; we would advise to check in at the reception desk before parking the cars to obtain directions. There are approximately 750 spaces, of which 16 space are designated disabled. From the drop-off point (main reception entrance), first left is the disable car park area for blue badge holders. Should you require assistance with luggage, equipment or any guidance, our reception staff are available 24 hours a day. 1

2 Welcome & Reception: There are no steps in the main lobby area. The reception desks are located directly in front of you as you enter from the main hotel entrance. When facing the desk, on the right side is the car park machine, Business Centre, main meeting rooms (Roding, Hadham and Albury Suites) and seating area. On the left side: Nicholson s bar and restaurant, LivingWell Health Club, Ladies and disable toilets, baby-changing room, cash machine, elevators and guest rooms. The surfaces on the ground floor are with carpet around the seating area and tiles in front of the reception desk. Check-in is at the main reception desk s, which are 1.05m high; however, should you require any assistance a member of our staff would arrange an alternative check-in facility for you. The Induction Loop is located at the reception desk at the middle counter. Upon check-in, our staff will brief you on the hotel s evacuation policy. Additional Services: Should you wish to order a newspaper, please contact the Reception team. Your newspaper will then be delivered daily to your room. Wake-up calls can be ordered through the reception team. Alternatively, they can be set in your room using the telephone system or alarm clock. For additional assistance or information on our services, please contact a team member or Reception desk by dialling Ext.# 0. Toilet Facilities: There are 2 separate public toilets in the hotel. One is located in the main lobby area where there is also two accessible toilets; the other toilet is located on the 2 nd floor by the meeting room area (these do not have specific accessible toilets). 2

3 Getting round the Hotel: Elevators: All Lifts have audible enunciation for the partially sighted and tactile buttons at the regulation height. Nicholson s Bar & Restaurant: Located just in front of the entrance and past Reception, our restaurant offers a full a la carte menu (all menus are available in large-print format), the restaurant is easily accessible and offers no obstructions or barriers. All of our staff are friendly and professional and will cater for all of your needs. The Bar is also located just past Reception and joins onto the Restaurant. Our menu offers a wide selection of sandwiches, snacks and light meals (also available in large print). All of the F&B outlets are easily accessible and should offer no difficulties to our guests; there is pro-active table service in operation and all of our staff are professional and friendly. 3

4 LivingWell Health Club: The hotel has a LivingWell Health Club located on the ground floor, next to our Reception desk. The Health Club is fully manned to give support for Gym facilities and pool. A medical questionnaire must be completed on entry to the Health Club. There is an accessible changing room available with lockers, toilet and shower facilities. The floor is level and tiled. The Gym is accessed through double doors opposite the Reception desk. Help is available if requested. The Gym has 3 running machines, 3 bikes, one of which is a recumberant bike, 1 accessible hand bike, 2 rowing machines, 2 cross trainers, 2 AMT s, free weights, 6 resistance machines and stretching area. Towels are provided in the Health Club. There is a pool hoist on the top swimming pool to gain entry to the pool. Help is available at all times to access this. The main pool has steps and a handrail into it but no hoist. There is a sliding door to access the top pool. Access to the main pool is through the male and female changing rooms. A water dispenser is also provided. 4

5 The Business Centre The business centre is situated in the lobby; to access the Business Centre when facing the reception, turn right. This area is carpeted. Reception will also be able to arrange any photocopying services. The business centre has a desk with 2 PC s, a printer, wide-screen television and computer connection point. Bedrooms: 3 accessible rooms, with floor-level showers (1 double and 2 twin rooms) Accessible rooms can be found on the 1 st floor. All accessible rooms have the following bathroom facilities: grab rails around the toilet, higher-level toilet, emergency pull cord, low-level storage shelf, wider doorways to access bathrooms Accessible rooms with floor-level showers have the following additional facilities: walk-in shower with seat and a lower-level sink, bedside alarm buttons, alarm call extended cable for immobile guests, low-level spyhole in the bedroom door, wider doors, low-level air conditioning controls. The following equipment can be added to any room in the hotel for you to use: Handy bather Bath seats Grip rails Bath step Raised toilet seat Bath boards Elephant feet (for raising the bed) Airflow compressor Your room will have a chair at the desk, a comfy chair and a coffee table. Should you require more space in your room, any of these items can be removed. Please contact Reservations in advance of your stay or housekeeping once you have arrived at the hotel to arrange for furniture to be moved. 5

6 Full Bedroom Specific Sheet Room Number #185 : Bathroom Facilities Double Non Smoking Room Grab rails and easy-grip handles on all taps and toilet flush Higher-level toilet Emergency pull-cords both beside the toilet and walk-in shower area Low-mount towel storage and shelving Walk-in shower with seat Low-level sink The bathroom floor is tiled The shower area is partitioned by moveable gates that allow entry to the shower area, the base of which has a non-slip plastic surface Wider doors to access bathroom (81 cm) Bedroom Facilities Low-mounted hangers in the wardrobe Low-level spyhole in the bedroom door Wider doors (83 cm) Low-mount climate control panel Telephone at bedside Bedside control panel for room lights Emergency call button by bedside (additional extended cord available for immobile guests) 6

7 Room Numbers #186 & 189 : Twin Non Smoking Rooms Bathroom Facilities Grab rails and easy-grip handles on all taps and toilet flush Higher-level toilet Emergency pull-cords both beside the toilet and walk-in shower area Low-mount towel storage and shelving Walk-in shower with seat Low-level sink The bathroom floor is tiled The shower area is partitioned by moveable gates that allow entry to the shower area, the base of which has a non-slip plastic surface Wider doors to access bathroom (81 cm) Bedroom Facilities Low-mounted hangers in the wardrobe Low-level spyhole in the bedroom door Wider doors (83 cm) Low-mount climate control panel Telephone at bedside Bedside control panel for room lights Emergency call button by bedside (additional extended cord available for immobile guests) 7

8 Conference Facilities: The Hilton London Stansted has 1 Conference suite, which can be split into 3 smaller rooms. Roding & Hadham form part of the Albury Suite. All rooms in the Albury Suite have natural daylight, are located on the ground floor, and are at the same level as the main reception area. Other meeting rooms on the ground floor are Meeting Rooms 3-8. The Boardroom, Ashdon Suite, Hallingbury Suite, Thaxted and Farnham room are located on the 1 st floor. See below for a description of each specific meeting room. The meeting rooms and the foyer areas are all carpeted. The hire of Audio/Visual Equipment can be arranged prior to your event; please inform the Conference & Banqueting Sales Person when making your booking. The Albury Suite (Roding & Hadham) (Albury Suite) From the Main Hotel entrance to access the Albury Suite, turn left once entering the lobby. From the lobby area of the Albury Suite, The Albury Suite is directly in front of you, with both the Hadham and the Roding rooms to the right. The doors to both rooms are double doors that open inwards. The Albury Suite has an entrance / exit on to the Car Park, with double doors that are large enough for a car to pass through. This access is flat. Use of this entrance must be prearranged. The Albury Suite has natural daylight, which can be blacked out with curtains. The Albury Suite has 2 pillars, with 1 in the Roding Suite and 1 in the Hadham. In the Albury Foyer, there is a bar with a high service counter. The dimensions of the rooms and location of the power points, telephones, etc. can be seen on the floor plans. 8

9 Meeting Rooms 4-8 There are 8 identical meeting rooms that are located on the ground floor corridor of the hotel. There are no steps to access these rooms as they are on the same level as the reception area. To access Meeting Rooms 3-8, from the Hotel entrance turn left continuing straight ahead. The meeting rooms are located at the beginning of the corridor, either side. The meeting rooms are carpeted. The doors to all rooms are single doors that open inwards. The dimensions of the rooms and location of the power points, telephones, etc. can be seen on the floor plans. Ashdon & Hallingbury Suites Both the Ashdon & Hallingbury Suites are identical and situated on the first floor of the hotel. The rooms benefit from air conditioning, with a sky light. From the Hotel Entrance, to access The Boardroom, turn left and take the stairs or lift up to the first floor. Once on the first floor, take the first right, followed immediately by another right where both rooms are situated on the right side. The meeting room area is carpeted. The doors to both rooms are single doors that open inwards. The dimensions of the rooms and location of the power points, telephones, etc. can be seen on the floor plans. 9

10 The Boardroom From the Hotel Entrance, to access The Boardroom, turn left and take the stairs or lift up to the first floor. Once on the first floor, take the first right, followed immediately by another right where The Boardroom is situated at the end of the corridor on the right side. The meeting room area is carpeted. The Boardroom has no natural daylight, however, does benefit from air conditioning. The doors to The Boardroom are double doors that open inwards. The dimensions of the rooms and location of the power points, telephones, etc. can be seen on the floor plans. The Farnham Suite From the Hotel Entrance, to access The Farnham Suite, turn left and take the stairs or lift up to the first floor access. Once on the first floor, take the first right, followed immediately by another right where The Farnham is situated on the right side. The meeting room area is carpeted. The room benefits from air conditioning, with a sky light. Single door to the room opens inwards. The dimensions of the rooms and location of the power points, telephones, etc. can be seen on the floor plans. In event of Emergencies: The Hotel operates a system of PEEPs (Personal Emergency Evacuation Plans). On check-in to the hotel, you will be offered the opportunity to discuss and outline any special requirements or assistance you may need should an evacuation of the hotel be necessary as a result of a fire or other emergency. If the alarm sounds, this will be a continuous siren-like sound, and you are in your room, please remain there. A member of the team will be sent to your room and you will be asked to remain in your room. In the event of a fire, fire team members will be sent back to your room and he or she will knock on the door, and enter using a fire key and will then assist with evacuating you outside to the assembly point. 10

11 On exiting your room, please do not stop to collect personal belongings other than medication that you may need. In the event of a manual evacuation down fire stairs, should you need, you will be transferred into a lightweight evacuation chair and carried down the stairs and outside. In the unlikely event that a member of staff does not reach your room, carefully open the door and check your exit to the assembly point. If it is blocked or if there is smoke, go back into your room and close the door. The door to your room is fire resistant for one hour. We will inform the fire brigade as soon as they arrive of your room number. Do not block the door with anything including towels, as this will prevent the fire brigade from entering your room. Do not open any windows as this can increase air circulation, smoke and flames. If the fire is in your room, get out and close the door behind you, breaking a call point if possible on your way out. The test of the emergency alarms takes place on Friday mornings at 10.45am; the siren will sound for no more than 1 minute. Other Information: For additional assistance prior to your arrival, please contact our reservations department on Should you require any assistance during your stay, the duty manager can be reached via the Reception desk or on extension #0. We look forward to welcoming you to the Hilton London Stansted Airport and making your stay an enjoyable one. We hope that the information contained in this pack has been useful; however, should you require any further information regarding the facilities at Hilton London Stansted Airport, please contact the hotel on Hilton UK & Ireland Summary Policy Statement on Disability: Hilton UK & Ireland is committed to providing equality of service, access and facilities for all for both our guests and our employees regardless of marital status, ethnicity, nationality, religion, sex, age or disability. As a service provider with a 50-year history in the UK & Ireland, Hilton has developed a culture accustomed to reacting quickly and efficiently to all guest requests at whatever level. This same service culture extends to identifying and meeting the specific requirements of our disabled guests. Hilton UK are dedicated to providing Best in Class service - therefore if you have any particular feedback or suggestions, please: Send them through to our Guest Disability Assistance team; Toll-free UK: (Monday to Friday UK 9am - 5pm) Guest.Disability.Assistance@Hilton.com 11

12 For all other general enquiries or reservations, please telephone our Reservations and General Enquiries via: Toll-free UK: USA: