Hicom 150 optiset E basic
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1 s Hicom 150 optiset E basic
2 2
3 User Guide Introduction... 5 Standard Features... 6 Internal and External Dialling... 6 Dialling the Switchboard... 6 Call Transfer... 7 Enquiry Call Way Conference... 9 Call Pickup Call Park Call Back Call Diversion Features Call Forwarding Variable Call Forwarding No Answer Call Forwarding Busy PIN Features Electronic Telephone Lock Optional Features Individual Abbreviated Dialling System Abbreviated Dialling Last / Stored Number Redial
4 User Guide - Cont d Timed Reminder Night Service Key Settings (+/ ) Quick Reference
5 Introduction This guide is designed to assist extension users on a Siemens Hicom 150 Communications System to use all authorised features. Your extension may not be authorised to use all features. The Siemens representative can confirm features that are available to you. Your extension may also be subject to trunk barring thus restricting where you may dial. The optiset E basic digital telephone has 8 preprogrammed keys:- Callback Conference Transfer Call Forward Release Call Pickup Park Redial All other System features are accessed from this telephone by dialling codes and/or programme keys. The basic telephone is not equipped with a microphone but does have a loudspeaker for hands-free dialling. Please refer to the separate instruction manuals for the optiset E entry, standard, advance/advance plus and memory telephones. - authorised features are those features that your company has designated for your use and may vary from extension to extension. 5
6 Standard Features Internal and External Dialling Handset operation - dial the required extension number or external number preceded by line access code (code is normally 0) Handsfree operation - do not lift handset - dial the required extension number or external number preceded by line access code (code is normally 0) - lift handset when called party answers V Your telephone may have restricted dialling facilities, e.g. trunk calls may not be permitted. Dialling the Switchboard Handset operation - dial code for switchboard (code is normally 9) Handsfree operation - do not lift handset - dial code for switchboard (code is normally 9) - lift handset when operator answers 6
7 Call Transfer You may transfer an internal or external call from your extension to any other extension or to the switchboard. Transfer to a Free Extension (Announcing the Call) - press Transfer key, listen for internal dial tone - dial the required extension or switchboard - when the extension or the switchboard answers, announce the call and replace handset - if called party does not answer - press Transfer key to return to original call Transfer to a Free Extension (Call not Announced) - press Transfer key, listen for internal dial tone - dial the required extension or switchboard - when you hear ring tone, replace handset The call has now been transferred. If the ringing extension does not answer within a predetermined time the call will automatically be transferred back to your extension. Transfer to a Busy Extension - press Transfer key, listen for internal dial tone - dial the required extension number - when you hear busy tone, replace handset The call has now been transferred to the busy extension. If the busy extension terminates the call within a predetermined time and replaces the handset the transferred call will ring the extension. If the extension remains busy the call will automatically be transferred back to your extension. 7
8 Enquiry Call This feature allows you to hold an existing call, dial another extension or even an external number, conduct a conversation without the original caller overhearing, and then return to the original caller. Activate Enquiry Call - press Transfer key, listen for internal dial tone - dial the required extension number or dial 0 and then the required external number - conduct your conversation - press Transfer key to return to the original call Alternating between Parties (Shuttle) During an enquiry call you may alternate between both parties - press Transfer key and 79 to return to original caller - press Transfer key to alternate between callers 8
9 8 Way Conference This feature allows you to bring up to 7 parties into an existing conversation on your extension. The 7 parties could be external, internal or a mix of both. Activate Conference - you are engaged on a call - press Transfer key, listen for internal dial tone - dial the required extension or 0 and the external number - press Conference key - conference tone is heard and 3 parties are connected. Repeat the procedure to add more parties to the conference. Consult with an internal or external party when busy with a conference - press Transfer key, listen for internal dial tone - dial the required extension or 0 and the external number - consult with party - press Transfer key - you are now reconnected to the conference. 9
10 Call Pickup The call pick up feature allows you to answer any ringing extension in your pickup group from your telephone. Activate Call Pickup An extension within your pickup group is ringing - Call Pickup LED flashes - press Call Pickup key - you have now answered the call Activate Call Pick Up Select A call for an extension which is not in your Pick Up group is ringing - dial 22 plus the number of the ringing extension - you will now have answered the call 10
11 Call Park This feature allows you to Park an external call on your extension to be retrieved at any extension or from the switchboard. There are 10 Park positions (0-9 on keypad). Park a Call - press Park key plus location number (0-9) - Park LED on - Park LED remains on Retrieve a Parked Call - Park LED is on - press Park key plus location number (0-9) - Park LED is off - call is now on the line If the call is not retrieved it will automatically recall to your extension after a predetermined time. Your telephone will ring - lift handset - you are now connected to the caller 11
12 Call Back Call Back requests can be left on extensions which have been rung and not answered or are busy. Activate Call Back - Busy - called extension is busy - press Callback key - confirmation tone is heard The system will automatically call you back when both your extension and the called extension are free. - lift handset - ring tone is heard as the required extension is rung Should you fail to answer a Call Back that you have activated, the system will automatically cancel the feature after ringing your extension for a predetermined time. Activate Call Back - No answer - called extension does not answer - press Callback key - confirmation tone is heard When the called party returns to the office and has used the telephone the system will ring your telephone. - lift handset - ring tone is heard as the required extension is rung 12
13 Call Back - Cont d Cancel Call Back (Before Ring Back) - lift handset - dial # 77 - confirmation tone is heard 13
14 Call Diversion Features Call Forwarding Variable This feature allows you to forward or divert your calls immediately to an extension of your choice. Programme Call Forwarding - dial 34 plus extension number - listen for confirmation tone When you lift the handset special dial tone will be heard to remind you that the feature is activated Cancel Call Forwarding - lift handset - dial # 34 - listen for confirmation tone Calls will now ring as normal on your extension. 14
15 Call Forwarding No Answer When this feature has been programmed your telephone will ring 5 times and then divert your calls to an extension of your choice. Programme Call Forwarding No Answer - dial 35 plus extension number - listen for confirmation tone Call Forwarding Busy This feature will forward your calls to an extension of your choice whenever you are busy. Programme Call Forwarding Busy - dial 36 plus extension number - listen for confirmation tone Cancel Call Forwarding No Answer / Busy - lift handset - dial # 34 - listen for confirmation tone 15
16 PIN Features Electronic Telephone Lock This feature allows you to lock your extension, by dialling your PIN, which prevents unauthorised use of your extension. The PIN will be supplied by your System Administrator. Lock your Extension - lift handset - dial 95 and your PIN - listen for confirmation tone Your extension will now be restricted to local or internal calls only Unlock your Extension - lift handset - dial # 95 and your PIN - listen for confirmation tone V You will still be able to receive calls when your extension is locked. 16
17 Optional Features Individual Abbreviated Dialling In addition to the System Abbreviated dialling lists you may programme 10 additional numbers, under the dial keypad digits 0-9, for your exclusive use. These numbers will, however, be subject to any trunk barring limits which apply to your extension. Programme numbers - dial 01 - enter digit (0-9) under which to store new number - enter required external number (preceded by 0 for outside line) Dial numbers - dial 10 - enter digit (0-9) under which required number is stored - wait whilst system dials the number When you enter a number in a location that already has a stored number this will be deleted and the new number accepted. 17
18 System Abbreviated Dialling The system allows for the storage of 1000 external telephone numbers. By utilising the system abbreviated dialling you will be permitted to dial specific numbers that would be outside your normal trunk barring limits. Use the System Abbreviated Dialling - select the relevant access code from your Abbreviated Dialling Directory - dial the relevant code wait whilst system dials the number The system will now dial the required external number, the time taken will vary according to the type of main exchange to which your Hicom 150 is connected. 18
19 Last / Stored Number Redial The Hicom 150 allows for 2 types of Number Redial i.e. Last Number Redial or Stored Number Redial. The default setting on your telephone is for Last Number Redial. Contact your System Administrator if Stored Number Redial is required. Redial last number The system automatically stores the last number dialled from your telephone. - press Redial key - the number is now automatically dialled by the system Stored a Number You have dialled a number and have not been answered or the number is busy, do not disconnect. - press Redial key - listen for confirmation tone - number is stored for later use The number will remain stored until another number is stored, thus erasing the previous number. Redial the Number - press Redial key - the number is now automatically dialled by the system 19
20 Timed Reminder This feature allows an extension to store one timed reminder. The system will then call the extension at the required time. Programme Timed Reminder - dial 99 - dial required time e.g for 9:45 am 1430 for 2:30 pm Reminder Callback - telephone rings with special callback ringing - lift handset If not answered your telephone will ring for 40 seconds and then 5 minutes later will ring again for 40 seconds. Timed Reminder is now cancelled. Cancel the Reminder before Ringback - lift handset - dial # 99 - listen for confirmation tone 20
21 Night Service When the designated Night Service extension rings - dial 24 - you are now connected to the caller Check with System Administrator if any other type of Night Service is operational. 21
22 Key Settings (+/ ) The Plus and Minus keys allow for the individual setting of the levels of speech, ringing and ring tones. Change Speech Volume - whilst busy on a call - press + or keys to adjust Speech volume - press + and keys simultaneously to store setting Change Ringing volume or Ring Tone frequency - Do not lift handset - press + and keys simultaneously - press 1 and then + or keys to adjust Ringing volume - or 2 and then + or keys to adjust Ring Tone frequency - press + and keys simultaneously to store setting 22
23 23
24 Quick Reference Outside Line 0 Call Forward Variabl e 34 & ext Operator 9 Call Forward No Ans 35 & ext Shuttle R 79 Call Forward Busy 36 & ext 3 Way Conference R 78 - cancel all #34 Call Back R 77 Call Pickup 21 - cancel # 77 Call Pickup Select 22 & ext Extension Lock 95 & Code Call Park R 92 & (0-9) - unlock # 95 & Code - retrieve 92 & (0-9) Night Service 24 Siemens Telecommunications (Pty) Ltd. Private Bag X71 Halfway House
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