Massachusetts First Credit Union Benefits of Membership St. Jean s Credit Union Locations

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1 Massachusetts First Credit Union St. Jean s Credit Union Locations Main Office 527 Western Avenue Lynn, MA Salem Branch & Operations Center 370 Highland Avenue Salem, MA Newburyport Branch Port Plaza Shopping Center 45 Storey Avenue Newburyport, MA Key Branch Shirley Avenue Revere, MA *We do business in accordance with the Fair Housing Lending Law. This credit union is insured by the National Credit Union Administration. A US Government agency. Deposits in excess of statutory limits are insured by MSIC, the Massachusetts Share Insurance Corporation. Benefits of Membership

2 Deposit Services Primary Share Accounts With a minimum balance of $25, a Primary Share Account provides you all member privileges while acting as your primary savings account. Your Primary Share Account may be accessed by visiting the credit union or by utilizing a St. Jean s ATM Card. Club Accounts Club Accounts are a great way to save money by depositing in smaller increments to cover vacation and holiday expenses. Club Accounts can be opened throughout the year and include Holiday Club Accounts and Vacation Club Accounts. Holiday Club allows you to save for holiday expenses throughout the year instead of being overwhelmed all at one time. When you have deposited in small amounts on a regular basis, by the end of the year you save yourself the headache of worry about how you are going to pay for all the holiday extras. Funds are automatically transferred the 3rd week of October to your Primary Share Account. Early withdrawal is subject to a fee as noted in the Schedule of Fees. Vacation Club allows you to save for that special trip you ve always wanted to take! Funds are disbursed at your request, but may not exceed twice per calendar year. Certificates of Deposit The Credit union offers a variety of Share Certificate Accounts ranging in terms from 3 months to 3 years with a minimum of just $500. Rates vary weekly and are usually changed on Thursday of each week. MatriMoney Wedding Registry Account Say I Do with St. Jean s Credit Union! St. Jean s MatriMoney Account provides you the option of asking for cash in a polite and formal manor. Giving you the opportunity to ask your guests for what you want most of all, cash. Here s how it works: You open a MatriMoney Account with a $100 deposit. We provide you with MatriMoney Registry announcements explaining the program to your bridal shower and wedding guests. Your guests can make their gift at any St. Jean s location, or mail a check to our Key Branch. By utilizing stjeans@home, you can view which of your guests have contributed to your MatriMoney Account, making it easy to send thank you notes! Plus, your guests receive an attractive Congratulations card with gift information, to acknowledge deposit into your account. Debit Cards With the St. Jean s Direct Link Debit Card you can enjoy a whole new level of banking and shopping. You can access your St. Jean s Credit Union Checking Account, 24 hours a day, seven days a week. Get instant cash at ATM locations displaying the NYCE or CIRRUS symbols and make purchases at retailers wherever you see the Mastercard symbol. Freshman5 All the tools you need for financial independence are now available in one great package, the Freshman5! Including our NOW Checking Account, MasterMoney Debit Card, stjeans@home, e- Statements and College Rewards Visa, the Freshman5 gives you all the tools you need to establish financial independence. The best part is, you receive $5 for each tool you add to your package. NOW Checking Accounts St. Jean s Credit Union offers a NOW Checking Account that provides you with a monthly statement and the option of an image copy of your checks. NOW Checking Accounts pay dividends, however certain minimum balances are necessary to earn the dividend. There is no per check cashed charge and no monthly maintenance fee. (Please note some fees are applicable and are listed on the Schedule of Fees) Access to your NOW Checking Account is possible with a MasterMoney Debit Card issued by St. Jean s Credit Union.

3 Direct Deposit Need more time in your day? Direct Deposit is a convenient service we offer to our members. A member s paycheck, Social Security check, or any other type of regular payment can be sent directly to the credit union for deposit in the member s account. That means avoiding the long lines on payday or having to rush to the credit union to get the deposit in before closing time. It also means not risking the loss of checks in the mail. Deposit Services Overdraft Line of Credit Overdraft protection is a revolving line of credit with automatic advances to cover checking account overdrafts up to your available credit limit. Benefits include no annual fee, low interest rates and up to $5,000 in protection with approval. Money Market Accounts Money Market Deposit Accounts are available at St. Jean s Credit Union. Interest rates vary depending on the interest rate movement in the market place. Minimum deposit for the Money Market Deposit Account is $2,500. Super Money Market Deposit Accounts pay a slightly higher interest rate. Minimum deposit for the Super Money Market Deposit Account is $10,000. Individual Retirement Accounts Traditional and Roth IRAs are available at the credit union for wage earners and spouses at very competitive interest rates. IRAs may also be opened on payroll deduction for as little as $5 per week. Significant advantages are still available to many taxpayers through the Individual Retirement Account. In addition, St. Jean s Credit Union also offers Education Savings Accounts. St. Jean s Spirit Account St. Jean s Credit Union offers special accounts to our young members. The Junior Spirit Account is open to children ages 12 and under. Each child that opens a Spirit Account will receive a piggy bank and coloring book. Teenagers ages 13 to 18 are welcome to open a Senior Spirit Account. Youth ATM Card By becoming a Spirit Account holder with St. Jean s, you are also eligible for our Youth ATM Card! Our ATM Card provides our youngest members another way to learn about financial responsibility. By using their ATM Card, children will learn the value of saving their money and the reward of using it to purchase something that they have been saving for. The St. Jean s Youth ATM Card allows the parent or guardian to designate the amount of money on the card, limiting the amount the child may withdraw using an ATM. The child may only withdraw up to the amount of money which the parent or guardian has designated on the card. Payroll Deduction This is an appealing service to many credit union members. Members, whose employer agrees, can automatically make loan payments or savings deposits from their paychecks. This is completely automatic for the member. All the member has to do is fill out the payroll deduction authorization form in advance. The member decides how much the deduction should be. Members who always thought they couldn t save or repay their loans, discover they can when it s done systematically, by setting aside a certain amount each month through payroll deduction. Many members enjoy the convenience of making payments automatically.

4 Our Mission The mission of St. Jean s Credit Union is to fulfill the needs of our diverse membership with the utmost integrity and privacy. Frequently Asked Questions What is a credit union? A credit union is a financial cooperative which offers virtually all of the services any bank offers-savings, loans, mortgages, checking accounts, credit cards, ATMs etc. Because the members are owners, profits are returned to the members in the way of fewer or lower fees, lower loan rates and higher dividends on savings. Why should I join St. Jean s? At a credit union you are more than a customer you are a member. Credit unions are owned by their members and exists solely to meet the members needs. Because there are no stockholders who expect large returns, the all volunteer Board of Directors keeps only one objective in mind to continually put profits back into the credit union to benefit and serve the members. That s why St. Jean s Credit Union has always been able to expand and continually offer new products while still offering excellent interest rates and keeping fees to a minimum. Is my money safe? Credit unions are safe. All accounts are federally insured up to $100,000 by the National Credit Union Administration (NCUA), which is financially strong and is backed by the full faith and credit of the US Government. Amounts in excess of statutory limits are insured by MSIC, the Massachusetts Share Insurance Corporation, up to determined limits. Contact a Member Service Representative for limits. How do I become a member? Once you are eligible for credit union membership, the rest is easy. Personal service begins now and continues throughout the years of membership. Convenience is just as important and is an integral part of our personal service. That s why we designed this brochure with as much information as possible. All that is needed to become a member is a $25 deposit into a primary share account. This represents that you have shares of the credit union, and with it you become a member owner and are on your way to enjoying our wide range of financial products. Am I eligible to join? Membership to St. Jean s Credit Union is open to anyone living or working in Essex, Middlesex and Suffolk Counties, Commonwealth of Massachusetts and employees and family members of H.P. Hood LLC. (Family members are defined as parents or siblings) What if I or my employer move? Once you become a member, you remain a member for life, even if you or your current employer leaves the area. In addition, once you are a member of the St. Jean s Credit Union, any family member can become a member. Once a member, always a member Family members are defined as parents or siblings.

5 Mortgage & Home Equity Program With personal service and professionalism we offer many Mortgage programs to fit your needs. In addition to our Mortgage programs, we offer Home Equity Line of Credit, Fixed Equity, Fixed Equity Plus and Home Improvement Loans. Whatever the reason you need to borrow, a Home Equity Line of Credit gives you, the member, the freedom to write your own checks. Some of the many benefits of a St. Jean s Credit Union Home Equity Line of Credit include No Fees, Points or Application Costs Lower Interest Rates Tax Savings Pay through Automatic Account Withdrawals. Insurance Options St. Jean s Credit Union offers a wide variety of insurance program and related information to make life easier. The following Insurance options are offered through St. Jean s Credit Union. Life Insurance Needs Disability Insurance MEMBERS Auto & Homeowners Insurance Auto Quotes Home Quotes Review your Auto and Home Policies Find an Auto and Home Agent File a Claim Lending Services Personal Loans St. Jean s Credit Union offers a variety of loans to meet your needs at low lending rates with fast personal and confidential service. Secured Loans allow you to borrow up to 100% of your savings balance. (but not greater than $100,000 aggregate) for a 24 month term while enjoying a lower rate of interest. Unsecured Loans allow you to borrow up to $15,000 for vacation, holiday, school essentials, tuition and fuel all with flexible terms. In addition to the above unsecured loans, St. Jean s Credit Union also offers various credit card programs to fit your need. All about Auto Insurance All about Home Insurance Term Life Insurance Life Insurance Quotes Whole Life Insurance Disability Income Insurance Long Term Care Insurance Term Life Insurance for Loans About Term Life Insurance for Loans Disability Insurance for Loans New & Used Vehicle Loans Color, options, style...buying a car can be a very stressful experience. With a St. Jean s New or Used vehicle loan you can relax, we have the loan you need. 100% Financing including GAP Protection New or Used Cars, Trucks or Vans A variety of easy to manage terms Motorcycle and Recreational Vehicle loans also available

6 St. Jean s Credit Union offers stjeans@home free to all members. stjeans@home allows you to manage all of our accounts and loans online. Make transfers and payments with stjeans@home right from the comfort of your home. St. Jean s also offers Bill Pay and Presentment free of charge to any stjeans@home user. Convenient Services Online Statements St. Jean s Credit Union offers you the option to receive your St. Jean s Credit Union statements directly by e- mail. E-Statements are stored within stjeans@home with the past 6 months of statements available for viewing. Bill Pay & Presentment Free Online Bill Pay & Presentment is available to all stjeans@home users. Bill Pay & Presentment allows you to schedule payment of your bills as well as receive bills electronically, saving you time and money. With Bill Pay & Presentment, you can manage all your bills in one place and not have to worry about postage or where you are going to store all that paper. Freedom Phone With St. Jean s Credit Union 24-hour Telephone Response System, Freedom Phone, you have access to your accounts 24 hours a day, seven days a week. Freedom Phone offers you a convenient and secure way to manage your money from your home, office or anywhere there is a touch-tone telephone. Freedom Phone 24-Hour Telephone Response System is Free to all members and can be accessed by calling for members in Massachusetts or for out of state members. Money Orders Personal Money Orders may be purchased by St. Jean s members. The dollar amount for Money Orders may not exceed the amount of $1,000. Fees apply, please see the Schedule of Fees. Notary Service A Notary is available at all times, in all locations to all members. Please visit member services at any of our locations to inquire about Notary Service. American Express Travelers Cheques St. Jean s offers American Express Travelers Cheques, in various denominations to meet your traveling needs. Regular Travelers Cheques require one signature. If you are traveling with a companion you may purchase Cheques for Two, which can be used by both individuals. American Express Gift Cards American Express Gift Cards* are now available at the credit union! Gift cards are available in denominations of $25, $50, $100 and $200. These prepaid spending cards are perfect for gift giving during the holidays and throughout the year! Each gift card includes a ready to give gold envelope and card for personal messaging and does not require activation, the card is ready for use after purchase. American Express Gift Cards can be used at most merchants and restaurants in the United States that accept the American Express Card, both in-store and online. *$3.95 fee required for purchase of Gift Card. Conditions, restrictions, exceptions and fees may apply. Refer to Cardholder booklet enclosed with each card or com/gifttcard for the most updated information on these products.

7 Identity Theft & Fraud Alert Identity Theft is a Crime If you ve been a victim of identity theft, call the FTC s Identity Theft Hotline toll-free at IDTHEFT ( ). Counselors will take your complaint and advise you on how to deal with the credit-related problems that could result. In addition, visit the ID Theft Website at www. consumer.gov/idtheft. Safeguarding Your Information There are many ways you can deter identity thieves from obtaining your personal information. By taking these cautionary steps, you can further protect yourself from Identity Theft. Shred all financial documents or paperwork with personal information before discarding them. Protect your Social Security number. Do not carry your Social Security card in your wallet, and try to only give it out when it is absolutely necessary. Don t give out any of your personal information over the phone, through mail or online unless you know that is a reliable source. Never click on links sent in s that look as though they are not authentic. Instead, type in a web address that you do know. Use anti-spyware, firewalls and antivirus software to protect your computer. Do not use obvious passwords, such as your date of birth, mother s maiden name, or social security number. Be sure that is something that only you will know. Be sure to keep your personal information in a secure place at your home, especially if there are others that occupy your space or perform work in your home regularly. Be alert to signs that require immediate attention such as bills not arriving as expected, unexpected credit cards or account statements, denials of credit for no apparent reason or calls or letters about purchases you did not make. Be sure to also inspect your credit report and your financial statements to be sure that all the information is accurate. Don t Let Phishing Hook You In With internet use becoming more frequent for people of all ages, attempts at identity theft continues to be more common. One of the widest forms of identity theft is known as phishing, which directs users to fraudulent websites and also requires them to provide personal and confidential information. While many users are unable to distinguish between legitimate and fraudulent s or websites, The National Credit Union Administration offers the following tips to help members protect themselves from this form of identity theft. Be suspicious of any with urgent requests for personal financial information unless the is digitally signed. Phishers typically: (1) include upsetting or exciting (but false) statements in their s to get people to react immediately; (2) ask for confidential information such as usernames, passwords, credit card numbers, social security numbers, account numbers, etc.; and (3) do not personalize the message (while valid messages from your credit union should be). Don t use the links in an to get to any web page if you suspect the message might not be authentic. Instead, call the company on the telephone, or log onto the website directly by typing the web address in your browser. Phishing According to Websters Dictionary, Phishing is defined as the practice of luring unsuspecting Internet users to a fake Web site by using authentic-looking with the real organization s logo, in an attempt to steal passwords, financial or personal information, or introduce a virus attack; the creation of a Web site replica for fooling unsuspecting Internet users into submitting personal or financial information or passwords

8 Common Ways ID Theft Happens 1. Dumpster Diving, or rummaging through trash looking for paper with your personal information. 2. Skimming, or stealing credit/debit card numbers with a special storage device. 3. Phishing, or pretending to be financial institutions through to collect personal information. 4. Changing your address to divert statements to an another location. 5. Old-Fashioned Stealing, such as purses or wallets. Identity Theft & Fraud Alert Avoid filling out forms in messages that ask for your personal financial information. You should only communicate information such as credit card numbers or account information via a secure website or telephone. Always ensure that you re using a secure website when submitting credit card or other sensitive information via your web browser. To make sure you re on a secure web server, check the beginning of the web address in your browser s address bar- it should be rather than Consider installing a web browser tool bar to help protect you from known phishing fraud websites. Also ensure that your browser is up to date and security patches applied. Regularly log into your online accounts and don t wait for as long as a month before you check each account. Regularly check your financial institution, credit and debit card statements to ensure that all transactions are legitimate. If anything is suspicious contact your financial institution and card issuers. St. Jean s Credit Union is committed to keeping your personal information private, confidential and safe. Be aware that we would never you asking for any of this following information, including account numbers, credit card numbers, social security numbers, usernames and passwords. Phishers typically ask for this information to hook you in. Be careful not to use the links provided in an that you suspect may not be authentic, and always be sure to only submit sensitive information through a secured website. to be phishing, please report them to the credit union. NCUA & CUNA Fraud Alert Recently, there have been multiple fraud attempts, known as Phishing, that were initiated via sent to both the general public and to some credit union members that appeared to be from NCUA or CUNA. This false asked for the recipient to click on a link to verify their credit union account registration. If the recipient proceeded to do so, the link directed them to a false website and asked for their credit union account number and PIN, along with other personal information. Neither NCUA nor CUNA ask credit union members for such personal information. Anyone who receives an that purports to be from NCUA or CUNA and asks for account information should consider it to be a fraudulent attempt to obtain their personal account data for an illegal purpose and should not follow the instructions in the . If you responded to such an and provided any confidential account information, please notify your credit union immediately of the scheme. You should also change your account s PIN, and take any additional action recommended by your credit union to protect your account. If you feel that you have received a fraudulent phishing please forward the entire message to: Phishing@ncua.gov Additionally, you can file formal complaints concerning any suspected fraudulent with the Internet Fraud Complaint Center (IFCC) at: ncua@ic3.gov. The IFCC is a partnership between the Federal Bureau of Investigation, and the National White Collar Crime Center. In an effort to protect the information of all of our members, we ask that if you receive any s you believe