D R I V I N G O P E R A T I O N A L I M P R O V E M E N T

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1 D R I V I N G O P E R A T I O N A L I M P R O V E M E N T Tr a i n i n g a n d C o m m u n i c a t i o n S o l u t i o n s C o m p a s TM A u d i t S o f t w a r e

2 PROTIVITI SOLUTIONS Communication that delivers Enhance Your Employees Performance with Engaging Programs Protiviti Communications develops training and communication solutions that enable change management initiatives, facilitate evolving corporate cultures, and simplify the modification of employee behavior. We link policies to people through the development of custom, targeted messaging delivered through engaging interactive modules, creative print campaigns, and comprehensive instructor-led training materials. These training and communication solutions, supported by compliance tracking tools such as Protiviti s Compas Audit Software, yield accountability and measurable results. 2 Protiviti Solutions

3 We improve corporate performance by modifying employee behavior and enhancing management decision making. Proven results include reduced loss, improved health, safety, and sustainability, increased compliance with internal controls, and enhanced employee engagement. Enhance Your Audit Process with Compas Audit Software Compas helps you gather compliance and operational data effortlessly, streamlining and automating your multi-location assessment process. Compas reporting features transform audit results into actionable items, allowing you to engage the workforce while providing the visibility necessary to help ensure effective governance. protiviticommunications.com 3

4 COMMUNICATION & TRAINING SOLUTIONS Loss Prevention Modify employee attitudes and behaviors to: Reduce inventory loss / shrink Improve compliance with company policies Protect company assets Improve operational performance 4 Communication & Training Solutions

5 Custom communication and training programs ensure employees understand their role in implementing corporate policies, procedures, and strategies. An engaging learning experience helps employees retain more information and reinforces job-specific skills and core competencies, all of which are essential in implementing change. Data Security & PCI Compliance Continuously evolving data security issues necessitate regular training in order to: Protect company and customer data Meet PCI compliance standards Eliminate data breaches Avoid bad publicity protiviticommunications.com 5

6 COMMUNICATION & TRAINING SOLUTIONS Health & Safety Safety-minded employees can help companies: Reduce accident-related costs Build a risk-conscious culture Meet legislative requirements Drive down litigation activity 6 Communication & Training Solutions

7 Companies realize only about 60 percent of their strategies' potential value because of defects and breakdowns in communication and planning. - Harvard Business Review Energy Management & Green Initiatives Environmentally-oriented training can help companies: Reduce energy spend Promote company green position Modify employee conservation behaviors Increase operating profit protiviticommunications.com 7

8 COMMUNICATION & TRAINING SOLUTIONS Governance, Risk & Compliance Employees trained on GRC issues make it possible for companies to: Meet legislated or regulated standards Foster a culture of honesty and integrity Increase hotline reporting Reduce risk exposure 8 Communication & Training Solutions

9 Companies are responding to increasing regulatory oversight and their need to have a more ethical workplace by promoting their core values and demonstrating their commitment to ethical business practices and employee appreciation. They understand that by communicating and leading by their ethical standards, their employees will emulate and build a culture of good business, resulting in improved regulatory compliance, increased productivity, greater environmental sustainability, reduced loss and ethical violations, and improved health and safety. Corporate Responsibility Motivate your employees to: Embrace your company values Understand and promote the corporate mission Conduct business more ethically Exceed regulatory compliance standards protiviticommunications.com 9

10 THE CHANGE ENABLEMENT CYCLE SM Communication Execution (Training) In-depth instruction on process, procedure, and policy is best communicated with online and instructor-led training. Our engaging and relevant training can entertain while educating, increasing message retention. Content can easily be referenced for refresher training and supports consistent orientation of new hires. We customize our modules, videos, games, quizzing, and course materials to reflect an organization s content and environment. Knowledge Transfer (Awareness) Effective awareness programs provide frequent reminders and ongoing reinforcement of corporate messaging. To have the greatest effect on employees attitudes and behaviors, messages need to be creative, engaging, and reflective of an organization s environment. We draw on a variety of media, including targeted posters and company-wide s, to capture the attention of all types of learner communication preferences. CURRENT STATE RECOGNITION ORGANIZ CULT P E RF O R M A N CE M ET RIC S TRAIN Only 30 percent of change programs succeed, in part due to breakdowns in internal communication. - According to John Kotter s study entitled Leading Change 10 Change Enablement Cycle SM

11 Protiviti s Change Enablement services and programs help to define and facilitate the change process from the current state to the desired state. We do that by focusing not only on process and systems but also on the people aspect of change. Our people-oriented process is built around phases and program components that drive employee behaviors toward desired outcomes. Derived from in-depth assessment and analysis, our custom communications and training engage and educate employees and management teams. Through targeted reinforcement, incentives, and compliance measurement, the workplace culture is transformed. Improved corporate performance follows. ING Change and Monitoring (Compliance Tracking) Track employee involvement and performance throughout the training process. Participation and knowledge-retention results from training modules, exercises, games, knowledge checks, and quizzes are compiled into real-time reporting dashboards. These dashboards allow authorized users to analyze and make informed decisions on training needs and participant exception reporting. AWARENESS ATIONAL URE CO M PLIA N CE TR A C KIN G DESIRED STATE Change & Monitoring (Performance Metrics) Organizations are often faced with retrieving corporate performance metrics from multiple sources and systems. A unified dashboard that highlights key reports and performance metrics allows for enhanced management decisions. The web-based platforms also correlate key performance indicators with training metrics to provide an overarching view of the learning strategy s impact on organizational performance. Recognition Recognition programs further engage employees in training and reinforce repeated success through acknowledgement of accomplishments. Through repeated performance, habit strength can be met and behavior modification can be achieved. protiviticommunications.com 11

12 AWARD-WINNING PROGRAM DRIVES RESULTS Training Best Interactive Training Modules Custom Communication tools help generate a 97% participation rate for OfficeMax s employee loss prevention, shrink, and safety awareness program. - Engage Employees to Reduce Loss, Integrated Solutions for Retailers article Interactive Gaming To ensure knowledge of company practices and requirements, Protiviti develops monthly modules to continuously inform OfficeMax employees. The modules deliver loss prevention and safety content specific to OfficeMax. To increase retention and engagement, custom interactive games are integrated into the OfficeMax training modules. At the end of each module, employees complete a quiz and OfficeMax has instant access to their results. 12 Communication & Training Solutions

13 OfficeMax, a national office supply retailer and distribution organization, established an inventory shrink-reduction goal. The mission was to build a risk-conscious culture by educating their 20,000 associates on loss prevention best practices and their role in building a more secure environment. Through ongoing training, awareness and measurement of performance, the organization reduced inventory loss and increased corporate profitability. OfficeMax s LP Edge program execution and results were recognized as the overall winner of the International American Business Awards (the Stevie Award). Awareness Compliance & Performance Metrics A custom web portal allows management to instantly review participation results, details of specific quiz questions, and general retention of the content among employees. This can be viewed from many levels including corporate, territory, location, or employee. The reporting tool is critical to the success of our program I rely on the data from the reporting tool to determine the direction of upcoming topics. - LP Systems & Awareness Manager Recognition It s critical that we deliver a consistent, appealing message so associates don t make wrong choices. - LP Systems & Awareness Manager To reinforce the content in the interactive training modules, printed materials that support the monthly topic are posted throughout the work environment, reminding employees and reinforcing the message. Providing recognition and instant feedback to employees builds their confidence which, in turn, enhances learning. OfficeMax s custom module platform provides instantaneous recognition while the employee is taking their quiz. Question-specific feedback is provided for each quiz question, and encouraging messages are displayed when questions are answered correctly. protiviticommunications.com 13

14 Compas Audit Audit Collection Mobile Phone Web Tablet Off-line Laptop Audit Management Audit Reporting Audit Dashboards Drill-down Reporting Trends and Exception Reporting Sophisticated Audit Scoring Options Corrective Action Plans Cross-departmental Audit Programs Automated Notification System Organizational, User, and Metrics Data Imports and Exports Targeted and Pilot Audit Programs Enhance Your Audit Process with Compas Compas Audit Software gives you a comprehensive view of business operations by fostering a collaborative operational audit environment, enhancing auditor productivity, increasing operational effectiveness, and improving reporting. Automate Your Audit Process with Compas Get real-time outlook on business operations with Compas Audit Software. Improve productivity and accuracy by entering your audit results onto your laptop, ipad, tablet PC, Smartphone, BlackBerry, or any other device with an internet connection. 14 Compas Audit Software

15 Compas helps you gather compliance and operational data effortlessly to streamline and automate your multi-location assessment process. It transforms the results into actionable reports in order to help you identify key problems, strengthening your compliance and operational performance. By switching to Compas you can: Streamline your audit process by integrating audit programs across departmental and geographic boundaries. Increase location coverage by enabling web-based self-assessments. Drive execution by assigning action items and sending reminder s automatically. Improve visibility of key performance metrics through customized scorecards and dashboards. Examine and compare execution and compliance results across the entire organization. Isolate overall trends and analyze audit results at any level of the enterprise. Improve consistency through customized scoring models and predetermined response selections for specific questions. Manage shifts in responsibility by using group administration to define levels of access and oversee changes to the organizational hierarchy. Enhance communication to the field by providing a connection to company documents, forms, policies and procedures. Schedule your demonstration today at compasaudit.com 15

16 Protiviti 200 Bathurst Drive Waterloo, ON N2V 2L7 Phone: Fax:

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