IBM Smart Surveillance Workshops

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1 IBM Global Technology Services IBM Smart Surveillance Workshops Exploit the power of CCTV combined with advanced, real-time analytics to enhance security and add business value Executive Summary Benefit from IBM expertise in defining an integrated, cost-effective and future-ready physical security solution Define security strategy and policy to focus investment on areas that will produce the greatest business benefit Design a standards-based security infrastructure that focuses on video as an enterprise resource, not just CCTV Exploit intelligent digital solutions that deliver information precisely when it is needed to ensure the most effective response

2 IBM Global Technology Services Page 2 The growing need to take a more holistic view of security that spans different enterprise functions. The security landscape is changing Security is no longer the exclusive domain of security managers increasingly, it is a key concern for the IT manager and the CEO. Defending people, corporate locations and data against intrusion requires a strategic approach that stretches beyond CCTV cameras, security doors and access control systems. Starting from a series of practical workshops, IBM offers comprehensive review and analysis services to help you create a strategy that encompasses every aspect of physical security as an integrated whole. How can public safety obligations be met cost-effectively? What are the best ways to detect and defend against attempted theft or damage to property? How can access to corporate locations be controlled without inconveniencing trusted users? Exploit robust, highly scalable digital solutions that deliver the speed of response required for truly effective security operations How can video data be used to drive enhancements in customer service? With huge volumes of data to analyse in real-time, how can the correct response to a security threat be executed in a timely manner? How can organisations integrate multiple security technologies into a single command-and-control architecture with a common user interface and automatic, policy-based response to threats? How can security technologies be used to deliver a clear return on investment? IBM Security and Privacy Services can help your organisation address emerging security issues and create a clear, step-by-step strategic plan for delivering the most appropriate solution. From initial discovery workshops, policy reviews and risk assessments, right through to final physical implementation, IBM Security and Privacy Services will identify the best possible solution for your specific needs.

3 Taking a business-level approach, the IBM security and privacy methodology applies across all industry sectors. Whether you are a retailer dealing with loss prevention, a power generation company needing to secure your sites, or a bank safeguarding against fraud and intrusion IBM Security and Privacy Services offers international experience backed up by outstanding technology. Designing a holistic solution Many organisations are becoming increasingly aware of the benefits that new technology can deliver in the arena of physical security, but may be struggling with the challenges of managing their existing solutions. A historical tendency in the security industry to propose standalone, single-issue technology solutions has resulted in complexity and inefficiency. By contrast, IBM views physical security in the same way as other strategic business requirements, and addresses it in a holistic, future-aware manner. IBM Security and Privacy Services runs hands-on, collaborative workshops designed to help define the future security architecture. IBM believes that it is essential to establish systematic policies and procedures that enforce and reinforce security across every business process. Starting with hands-on workshops and discovery sessions, IBM can help you establish the value of sensitive assets, and the risk of intrusion, loss or damage. Based on these assessments, the security strategy and detailed policies can be defined, which will lead naturally to the correct level of investment for each business area. Practical starting point The Physical Security Envisioning Workshop run by IBM Security and Privacy Services is a one-day session that introduces attendees to the possibilities of physical security transformation through technology. From an overview of the business drivers for security, the workshop covers the standard technologies and looks at how they can be aggregated into a full command-and-control centre for the security infrastructure. As part of this overview stage, IBM will look at policybased process adherence and at the possibilities of applying analytics to the data gathered from the security infrastructure. By showcasing solution examples and options, the workshop highlights the gap between existing approaches to physical security and possible future approaches, demonstrating the potential benefits and helping to create a high-level roadmap.

4 IBM Global Technology Services Page 4 Analyse existing and future security challenges, define and map out the appropriate security architecture, then plan its step-by-step delivery with IBM Security and Privacy Services. Taking the next steps Building on the foundations established during the Envisioning Workshop, two further IBM workshops enable organisations to refine their plans for creating a new security infrastructure: the Physical Security Strategy Definition Workshop and the Physical Security Architectural Solution Workshop. Depending on the complexity of your organisation s requirements, each of these workshops will take between 5 and 20 days to complete. These workshops include site visits by IBM, enabling a full understanding of your existing infrastructure and future requirements. The Physical Security Strategy Definition Workshop will help you determine the common requirements for security across various groups of internal stakeholders, then weed out critical aspects from nice-to-have features with particular regard to the trade-off between functionality and cost/schedule constraints. This second workshop will also produce a formal high-level definition report for the solution, split out across three principal areas: video acquisition, management and archiving; command and control; and video analytics. The Physical Security Architectural Solution Workshop examines key functional requirements, including user roles and business processes, as well as non functional requirements such as performance, scalability, use of standards and network connectivity. This workshop will enable your organisation to create an accurate map of the journey ahead in terms of the architecture for the security solution, including network design and the storage architecture. Digital Video Surveillance: the IBM consulting-led approach ITT Envisioning Workshop Strategy Development Architecture Study Pilot Build Run Proof of Concept IBM Security and Privacy Services workshops bring together security, IT and business users to create a joint vision of the future security architecture. Through interviews, interactive sessions and site visits, IBM will help you document the requirements and the existing capabilities, then establish the end goal and the steps required to achieve it. Each workshop will deliver a detailed report and summary of recommendations. You choose the next step: either go to tender for the solution, or consider running a pilot to test your findings.

5 Putting technology to good use The architecture for a best-of-breed physical security solution breaks down broadly into three areas: video acquisition, management and archiving; command and control, including aggregation of data feeds and policy definition; and video analytics. By replacing disparate CCTV solutions with an integrated, end-to-end physical security solution that offers significant automation and policy-based responses, organisations can reduce costs, improve the effectiveness of security, and use video data to empower security staff to make better decisions. Many organisations have evolved their physical security capabilities in a piecemeal manner, adding new CCTV and other detection systems in a relatively unplanned manner. The number of CCTV surveillance systems installed throughout the UK has grown exponentially, and the technology is constantly evolving, enabling higher-definition images and motion tracking. All of this translates into exponential data growth, making it extremely difficult to identify meaningful events submerged in a sea of data. Using open, industry-standard technologies will enable maximum flexibility, scalability and cost effectiveness for your security infrastructure. By building a full command-and-control infrastructure, introducing automation and taking advantage of new analytic techniques, organisations can transform their video acquisition and management capabilities, filtering out false positives to focus entirely on genuine security events. IBM recommends using modular, industry-standard, non-proprietary components that offer the maximum system flexibility and scalability at highly cost-effective price points, with the ability to adapt rapidly to a changing security environment. A solution based on open technologies and off-the-shelf components will be easier and more cost-effective to upgrade or integrate with future technologies, compared with a black box solution from a traditional security provider, enabling a continual evolution of your security capabilities. New possibilities with digital systems The extraordinary capabilities of database and search technologies are transforming security and surveillance systems. Older analogue video surveillance systems do not support indexing, making it slow and difficult to locate relevant events on tape. By contrast, digital systems allow a very great deal of the indexing, scanning, selecting and analysis workload to be automated, reducing manual costs and increasing system productivity. By automating the day-to day capture, indexing and storage of video content, a digital solution from IBM eliminates all of the effort and cost associated with managing video tapes a major benefit for enterprises both small and large.

6 IBM Global Technology Services Page 6 New technologies can extend and enhance the capabilities of CCTV, enabling it to play a central role in an automated, proactive physical security infrastructure that also delivers business intelligence. IBM can help you accelerate the transition from analogue to digital, introducing IP-based digital video surveillance solutions that enable the video stream to be viewed and analysed anywhere and at any time. Leading-edge database technologies from IBM and its top-tier industry partners can be used to index and analyse video streams, producing on-the-fly reporting and intelligence. Using data warehousing technology, IBM enables you to turn raw, unstructured data into actionable information, then to present it in a single, aggregated view essentially an executive dashboard for security. Advanced automation techniques can be employed to ensure the right response at the right time to any type of security issue. As a simple example, when a badge swiped at a particular door is not recognised out of working hours, an automated command-and-control solution can instantly switch to the correct video feed, bring up the company directory to show a picture of the swipe-card owner, and page the relevant security officer. The solution will then escalate to a supervisor if no action is taken. Policies can also be set to ensure the correct prioritisation of alerts. The activation of a smoke alarm would be immediately prioritised over the swipe-card incident, ensuring an appropriate level of response while minimising effort and the risk of human error. Technology enables individuals to be recognised and tracked both within and across sites, or perimeter incursions highlighted and automated responses initiated. By introducing intelligent monitoring, logistics companies can not only protect against financial loss from theft or damage but also identify and eliminate inefficient working practices. In the retail environment, an IBM security solution can monitor an enormous range of criteria, from checkout queue length to customer behaviour at a new point of sale display, automatically answering questions on dwell time, customer flow and subsequent purchase. The benefits are clear: an improved understanding of customer behaviour will enable better product placement and promotional planning, delivering improved sales. Why choose IBM? Leveraging its close relationship with other security vendors and its wealth of practical experience, IBM can act as a single point of contact to support your organisation s heterogeneous digital video surveillance solution. Combining extensive industry-specific networking and digital media experience, IBM can create and support end-to-end physical security infrastructures, including the management and analysis of unstructured media data.

7 Reduce Operational Costs Organisational Security Policy Compliance Demonstrate Business Value World-class integrated physical security system Cut property costs through centralised Command & Control Enable more cost-effective management of the infrastructure Enable potential headcount reductions Reduce dependency on proprietary hardware Choose from extensive IBM financing and hosting options Proactively identify security issues through analytics Enable alternative security checks (e.g. ANPR) Combine new and existing alerts Control links to external parties Eliminate local vulnerability Gain consistent view over organisation enforcement of security procedures through centralisation Ensure consistency in response to security events Create full audit trail to check compliance Enable unlimited notification options working practices and environment Prevent service disruption Reduce potential exposure to litigation Introduce proactive analytics for improved lossprevention Monitor customer behaviour Reduce Operational Costs Organisational Security Policy Compliance Demonstrate Business Value The IBM approach to delivering excellence in physical security services IBM has the global experience and the enabling technology stack including the ability to integrate hardware and software from other leading security vendors. Based on a comprehensive, open, standards-based approach, IBM ensures interoperability across a vast range of hardware and applications. IBM transforms security services into a real-time, proactive capability that is part of the business strategy. On this foundation, IBM will help to design, specify, implement and configure integrated solutions that are cost-effective, versatile and scalable and deliver robust, resilient security and privacy services for every organisation. By choosing IBM as your physical security partner, you can move cost-effectively to new digital technologies that not only address security issues but can also deliver enhanced business intelligence.

8 To find out more Please contact: Richard Evans IBM Security and Privacy Services Telephone: +44 (0) Web site: For general questions about IBM, please call: +44 (0) IBM United Kingdom Limited PO Box 41 North Harbour Portsmouth Hampshire PO6 3AU The IBM home page can be found at ibm.com IBM and the IBM logo are trademarks of International Business Machines Corporation in the United States, other countries, or both. Other company, product or service names may be trademarks, or service marks of others. References in this publication to IBM products, programs or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program or service is not intended to imply that only IBM s product, program or service may be used. Any functionally equivalent product, program or service may be used instead. All customer examples cited represent how some customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics will vary depending on individual customer configurations and conditions. IBM hardware products are manufactured from new parts,or new and used parts. In some cases, the hardware product may not be new and may have been previously installed. Regardless, IBM warranty terms apply. This publication is for general guidance only. Photographs may show design models. Copyright IBM Corp All Rights Reserved. SEB03002-GBEN-00