ScreenBeam Wireless Display Kit

Transcription

1 Wireless Display Receiver Kit ScreenBeam Wireless Display Kit Model # SBWD100B, SBT100U User Guide rev. 3

2 Table of Contents Introduction 4 Package Contents 5 Features 5 System Requirements 5 Getting to Know the Components 7 Connecting to a Receiver 9 Connecting the Receiver to an HDTV 9 Setting Up a Windows 7/8 Computer 11 Setting Wireless Display Preferences 22 Preferences Window 22 Windows Viewing Configuration 25 Updating the Firmware 26 Updating Using the Software 26 Updating Using a USB Flash Drive 30 2

3 ScreenBeam Wireless Display Kit Connecting a Receiver Without a Transmitter 32 Connecting via the Intel WiDi App 32 Connecting via Windows Connecting via Android Devices 37 Frequently Asked Questions 38 Specifications and Technical Support 43 Specifications 43 Environmental 46 Technical Support 47 3

4 Introduction Thank you for purchasing Actiontec s ScreenBeam Kit. ScreenBeam Pro allows you to wirelessly display the content on your laptop/pc, tablet, or smartphone screen, onto an HDTV monitor. ScreenBeam Pro Receiver is compatible with laptops/pcs running Windows 7 or 8/8.1, and connects seamlessly with smartphones, tablets and other devices running Miracast or Intel s WiDi technology. With ScreenBeam Transmitter, it can also support laptops/pcs running Windows 7 or 8 without Miracast or Intel s WiDi 4

5 ScreenBeam Wireless Display Kit Package Contents ScreenBeam Pro Wireless Display Receiver (SBWD100B) ScreenBeam USB Transmitter (SBT100U) ScreenBeam Wireless Display software CD High-speed HDMI cable Power supply Quick Start Guide Features Wireless display; mirror and extend modes Compatible with almost every HDTV monitor The only wireless display solution to support compatible Windows 7/8/8.1 laptops, Miracast devices, and Intel WiDi-enabled laptops No existing wireless network or line of sight connection required System Requirements Wireless Display Receiver HDTV monitor with one free HDMI port Available power outlet 5

6 Introduction Wireless Display Software Laptop or PC running Windows 7 or Windows 8 (32/64 bit) Minimum system requirements (for web browsing, presentations, or slideshows): Processor: AMD A6 or Intel Gen 3 Core i3 equivalent processor Memory: 2GB RAM or more Hard disk space: 150MB or more Miscellaneous: available USB port Recommended system requirements(for video streaming): Processor: AMD A8 or Intel Gen 3 Core i5 equivalent processor Memory: 3 GB RAM or more Miracast/WiDi Devices If ScreenBeam Pro Receiver is being used. Miracast Miracast-certified smartphone, tablet, or laptop with native or third party wireless display application Intel WiDi Compatible Intel WiDi laptop Intel WiDi 3.5 or higher software (see wirelessdisplayupdate for latest software and drivers) 6

7 ScreenBeam Wireless Display Kit Getting to Know the Components The ScreenBeam Kit contains two components: ScreenBeam Pro Wireless Display Receiver and ScreenBeam USB Transmitter. The Receiver is the main component of the ScreenBeam Kit. It receives video transmissions from compatible Windows 7/8/8.1 computers, Wi-Fi Miracast devices, or laptops with Intel WiDi 3.5 or later. The ScreenBeam USB Transmitter is used for non-miracast or non-widi laptops. ScreenBeam Pro Wireless Display Receiver The Receiver features one LED light, one reset button, and three ports: Power Light The Power light glows blue when the Receiver is powered up. HDMI Port The HDMI port is used to connect an HDMI cable from the HDTV monitor to the Receiver. 7

8 Introduction Power Port The Power port is used to connect the Receiver s Power cord. USB Port The USB port is used for software upgrades via a USB flash drive or for USB over network application (UoIP). Refer to Section 4.2. Updating the Receiver s Firmware Only for more information. Reset Button The Reset button is used to reset the receiver to default settings. Press and hold the Reset button with a pin to reset the Receiver. ScreenBeam USB Transmitter The USB Transmitter has a single USB connection, used to connect it to a USB port on a Windows 7/8/8.1 computer that is not running Miracast or Intel WiDi. To use ScreenBeam in this manner, you must install the ScreenBeam Wireless Display software on the computer (see chapter 2, Connecting to a Receiver, on page 9, for more information). 8

9 Connecting to a Receiver This chapter details how to connect the ScreenBeam Pro Receiver to an HDTV monitor, as well as connecting to either a compatible Windows 7/8/8.1 laptop, Wi-Fi Miracast device, or laptop with Intel WiDi 3.5 or higher. Connecting the Receiver to an HDTV To connect the ScreenBeam Pro Receiver to an HDTV monitor, make sure you have the following items handy: ScreenBeam Pro Receiver HDMI Cable Power cord To connect the Receiver to an HDTV: 1. Get the Receiver, AC power adapter, and HDMI cable from the Receiver s package. 2. Plug one end of the supplied HDMI cable into the HDMI port (Video Out) on the Receiver, and the other end into an available HDMI port on the HDTV. 9

10 ScreenBeam Wireless Display Kit 3. Plug the connector of the power cord to the Receiver s power input port labeled 5V DC, and plug the power adapter to a power outlet. The Receiver s Power LED illuminates blue. When Steps 1, 2, and 3 are complete, the hardware should be connected as shown in the figure below: 4. Turn on the HDTV and set it to display the input from the correct HDMI port (the one you have the Receiver plugged into in Step 2). 10

11 Connecting to a Receiver 5. Verify that the Ready To Connect screen appears on the HDTV. The Receiver is now connected to the HDTV monitor. To connect it to either a compatible Windows 7/8 laptop/pc, Wi-Fi Miracast device, or laptop with Intel WiDi 3.5 or later, refer to one of the following sections of this chapter. Setting Up a Windows 7/8 Computer If your Windows 7/8 computer does not have Miracast or WiDi enabled, you must load the ScreenBeam Wireless Display software onto the laptop, connect the USB Transmitter, and then pair the Receiver to the USB Transmitter. Make sure you have the following items handy: ScreenBeam USB Transmitter ScreenBeam Wireless Display software CD A compatible computer running Windows 7 or 8 11

12 ScreenBeam Wireless Display Kit Loading the Software To load the ScreenBeam software and connect the Transmitter to a computer: 1. Insert the ScreenBeam CD into the CD drive of the computer. 2. An AutoPlay window appears. Click Run setup.exe, and then follow the onscreen instructions. If the AutoPlay screen does not appear, locate the CD-ROM folder, then double-click setup.exe. If the computer does not have a CD/ DVD drive, go to to download the software. 3. A series of screens appears, detailing the steps to connect the Receiver to an HDTV monitor. Click through them. 12

13 Connecting to a Receiver 4. When the screen shown below appears, insert the Transmitter into a USB port on the computer. Click Next. 13

14 ScreenBeam Wireless Display Kit 5. Click the button next to Yes, I want to restart my computer now, and then click Finish. The computer reboots. After it finishes rebooting, go on to the next section. 14

15 Connecting to a Receiver Pairing the Transmitter Before pairing the Transmitter, make sure the Receiver is connected to an HDTV monitor and powered on, and the Transmitter is connected to a computer. To pair the Transmitter: 1. After the computer reboots, double-click the ScreenBeam Wireless Display icon on the desktop. 15

16 ScreenBeam Wireless Display Kit 2. The ScreenBeam Wireless Display screen appears. Click Add a Receiver. Note: If the ScreenBeam Wireless Display screen is not displayed after the software is launched, locate it in the Notification Area. Click the ScreenBeam Wireless Display icon to display the main screen. 16

17 Connecting to a Receiver 3. The Add a ScreenBeam Receiver screen appears. Select the appropriate Receiver, then click Connect. 17

18 ScreenBeam Wireless Display Kit Note: A registration key may need to be entered before the Add a ScreenBeam Receiver screen appears. The registration key is found in the product packaging. 18

19 Connecting to a Receiver 4. A PIN (Personal Identification Number) appears on the HDTV monitor connected to the Receiver. Enter the PIN in the Add a ScreeBeam Receiver screen on the computer within 60 seconds, then click Next. The Receiver and Transmitter are now paired, and the computer s screen should be visible on the HDTV monitor. 19

20 ScreenBeam Wireless Display Kit Selecting a Wireless Channel The ScreenBeam software provides wireless channel selection, which allows the use of a specific channel (5GHz band) for its wireless connection. To select a wireless channel: 1. Start the ScreenBeam Wireless Display software, then click Add a receiver from the main screen. 2. The Add a ScreenBeam Receiver window appears. Select a channel from the Channel drop-down menu. Note: When selecting a wireless channel, Auto is the recommended choice. This setting allows the software to automatically select the clearest channel available. 4. Select the appropriate Receiver, then click Connect. The selected channel will be used. Note: This channel is used for adding a new Receiver. 20

21 Connecting to a Receiver Using Preferences You can also define a wireless channel from the Preferences window. To select a wireless channel: 1. Make sure the computer is disconnected from the Receiver, then open the ScreenBeam Wireless Display s Preferences window. 2. Select the desired channel from the Wireless Channel list, then click OK. 3. Reconnect the computer to the Receiver. The selected channel will be used. Note: The wireless channel configuration in the Preferences window is used for persistence connection. Generally, Auto is recommended. 21

22 Setting Wireless Display Preferences This chapter details how to adjust the Transmitter s wireless display options. Most of these settings reside in the ScreenBeam Wireless Display Preferences window. Preferences Window To open the ScreenBeam Wireless Display Preferences window, right-click the ScreenBeam icon from the Notification Area of the computer s desktop. When the ScreenBeam options menu appears, click Preferences. Note: Changing these preferences affects computers running Windows 7/8/8.1 only. 22

23 ScreenBeam Wireless Display Kit Language Select the language used by the ScreenBeam Wireless Display software. Wireless Channel The wireless channel on which the Receivers operate can be changed here. Auto is recommended; this setting automatically selects the clearest channel available. Display Content Display Content allows Receivers to be configured for an optimal viewing experience on the HDTV. By default, Video Playback is selected for better video display. Select Presentation/Slideshow for a better still image display. Adjust Screen Size Adjusting this slider changes the size of the picture on the HDTV monitor. This is useful if the picture on the HDTV screen is overscanned that is, the picture looks too big to fit on the screen. If this occurs, adjust the slider until the entire picture appears on the HDTV screen. Enable Push Button Pairing Activating this option allows devices or computers to connect with a Receiver without having to enter a Personal Identification Number (PIN). 23

24 Wireless Display Preferences Enable Low Resolution Mode Activating this option transmits a lower resolution picture to the HDTV monitor, which can be useful when viewing video content (movies, television shows, etc.). Start ScreenBeam on Windows Startup Activating this option causes the ScreenBeam Wireless Display software to start up anytime the laptop/pc is turned on or rebooted. Restore Defaults Click Restore defaults to reset all settings in the Preferences window to their factory default settings. Product Registration Click Product Registration to display the Product Registration window. Enter the correct information and click OK. Note: The registration key can be found in the product packaging. 24

25 ScreenBeam Wireless Display Kit Windows Viewing Configuration There are two options here: Mirroring and Extended Desktop. Mirroring By default, ScreenBeam mirrors the screen from the computer on the HDTV monitor. Extended Desktop ScreenBeam can be used withwindows Extended Desktop mode on the computer, which creates a single desktop that stretches across both the computer screen and the HDTV monitor. To use Extended Desktop, toggle the display output type on the Windows 7/8 computer. Additionally, a hot key can be used, or the setting can be manually configured from the system s Display settings. Refer to your computer user guide for more information. 25

26 Updating the Firmware This chapter details the procedures to upgrade the ScreenBeam Pro Receiver s firmware. You can upgrade the firmware through ScreenBeam Wireless Display software, or USB flash drive. Updating Using the Software Follow the procedure below to update the firmware using the ScreenBeam Wireless Display software: 1. Make sure that ScreenBeam Wireless Display software is disconnected from the Receiver. Then, right-click a Receiver s profile from the main ScreenBeam Wireless Display window and select Check for updates 26

27 ScreenBeam Wireless Display Kit Note: Performing a software update may cause the ScreenBeam Wireless Display application to restart. If this occurs, relaunch the ScreenBeam Wireless Display application after the update is completed. 2. Another window appears, checking for available updates. 3. When the check is complete, it will indicate whether an update is available. If one is available, click Update now. 27

28 Updating the Firmware 4. The Receiver s firmware update is performed first. Do not power off the Receiver during this transfer. 5. The Receiver s firmware will be downloaded and transferred to the receiver. Do not power off the Receiver or remove the Transmitter during this transfer. 6. Once the firmware transfer is complete, the Receiver will reboot. If there are more updates available for the ScreenBeam Wireless Display application, click Next. 28

29 ScreenBeam Wireless Display Kit 7. The ScreenBeam Wireless Display application update downloads the upgrade installation files. 29

30 Updating the Firmware 8. When the download is complete, click Update and follow the onscreen instructions to upgrade the ScreenBeam Wireless Display application. The ScreenBeam Wireless Display application has been updated, as well as the Receiver s firmware. Updating Using a USB Flash Drive 1. Download the ScreenBeam Pro s firmware (sbpro_fw_x.x.xx.x.zip) at 2. Extract the zip file. An autorun folder, an install file and this upgrade instructions guide should be extracted. 3. Insert a USB flash drive in an available USB port on the computer. 4. Copy both the autorun folder and install file to the top directory of the USB flash drive Note: Do not use a portable hard drive. Use a formatted FAT/FAT32 USB flash drive only. 30

31 ScreenBeam Wireless Display Kit 5. Make sure the HDTV connected to the Receiver is powered on and the correct HDMI input is selected. Note: Disconnect all wireless devices (Ultrabooks, smartphones, and tablets) from the Receiver before upgrading the firmware. 6. When the Ready to Connect screen appears, plug the USB flash drive into the Receiver s USB Port. 7. The firmware upgrade starts automatically after a few seconds. A Firmware Upgrade message appears on the HDTV. Note: The HDTV screen may go temporarily blank for a few seconds during the upgrade process. Warning Do not power off the Receiver or remove the USB flash drive while the upgrade is in progress. This may cause the firmware upgrade to fail. 8. When the upgrade completes, the Ready to Connect screen reappears on the HDTV, with the new firmware version information displayed at the bottom right corner. 9. The ScreenBeam Pro Receiver is now upgraded. The USB flash drive can now be removed from the Receiver. 31

32 Connecting a Receiver Without a Transmitter This chapter details how to connect the Receiver to the device without using a Transmitter. To do this, the device (laptop, tablet, or smartphone) must be running Wi-Fi Miracast or Intel WiDi 3.5 or higher. Connecting via the Intel WiDi App 1. Launch the Intel Wireless Display Application on the device. To find the application, go to Windows Search on the device and search for Intel WiDi. 2. The device scans for available receivers. Select the same receiver name as seen on the HDTV and click Connect. (The Connect Automatically checkbox is optional.) 3. Wait until the Receiver displays a PIN on the HDTV, and a PIN entry box on the screen of the WiDi device. Enter the PIN in the PIN entry box on the WiDi device, then click Continue. 32

33 ScreenBeam Wireless Display Kit 4. The HDTV displays messages to show the status of the connection process. 33

34 Connecting Without a Transmitter 5. A Connection Successful screen appears on the device s screen, as well as on the HDTV. Adjusting the HDTV Picture If the edges of the device screen cannot be seen on the HDTV, adjust cropping. To do this, enter the WiDi application and click Settings. Navigate to the Picture and Sound section, select Adjust cropping, and adjust the HDTV picture by clicking plus (+) or minus (-). WiDi Software Version Support Make sure the device supports Intel Wireless Display (WiDi) software version 3.5 or higher. To find out which version of Intel WiDi the device is running, enter the Intel WiDi application and click Help, then navigate to the About WiDi section. To obtain the latest Intel WiDi software and drivers, go to 34

35 ScreenBeam Wireless Display Kit Connecting via Windows From the Windows desktop, go to the Charms menu and select Devices. You can also use the shortcut keys, Windows logo + K. 2. From the Charms menu, click Project. 35

36 Connecting Without a Transmitter 3. From the Project screen, select Add a wireless display. 4. Select the appropriate Receiver from the list. 36

37 ScreenBeam Wireless Display Kit 5. Enter the PIN as displayed on the television screen, then connect and display. Click Next to continue. Connecting via Android Devices 1. On a Miracast -enabled Android device, locate and open the Wireless Display Application (check for the application under Settings). Note: The name of the Wireless Display Application depends on the device type and model. Refer to the device s carrier or manufacturer user manual for more details. 2. The Wireless Display Application scans for available receivers. Select the Receiver from the list. 3. Wait for the device to associate with the Receiver. When it does, the device s screen will be displayed on the HDTV. 37

38 Frequently Asked Questions This chapter lists a series of frequently asked questions concerning the operation of the ScreenBeam components. Note: Go to to access any FAQs created or updated after the publication date of this manual. Do I need to install ScreenBeam Wireless Display software or the USB Transmitter included with the ScreenBeam Kit to connect to a Wi-Fi Miracast or Intel WiDi enabled device? No. For Miracast devices, refer to the user guide of the device s manufacturer. For WiDi (3.5 and higher) laptops, make sure your system driver and WiDi software are up-to-date. Why can t I see anything on my TV screen? If you re not getting a picture on your TV, make sure the ScreenBeam Pro Receiver is connected, powered on, and the correct TV input (HDMI 1, HDMI 2, etc.) has been selected. I ve inserted the software CD into the CD-ROM drive, but it doesn t install. What should I do? In Windows Explorer, browse to the CD-ROM drive (e.g., D:), and then locate and double-click the Setup.exe file. 38

39 ScreenBeam Wireless Display Kit My laptop computer does not have a CD-ROM drive. How can I install the ScreenBeam Wireless Display software? If your computer doesn t have a CD-ROM drive, go to the following link: You will need information from the sticker on the bottom of the ScreenBeam Pro Receiver. Once you have entered the information, download the software as indicated on the web page. The ScreenBeam Wireless Display software can t launch it says it can t find a USB Transmitter. How can I solve this? First, if the display software doesn t launch, wait about a minute before trying anything else. Then, unplug and plug the USB Transmitter dongle back in, and try launching the display software again. If that doesn t work, open the Windows Device Manager and make sure the ScreenBeam Transmitter is NOT disabled (locate it under Network ). Should I be concerned if Windows firewall or anti-virus software warns that ScreenBeam is trying to open a port? ScreenBeam requires Windows to temporarily open a port to stream content to the TV. Click Allow when the message appears. Some antivirus software settings can be more restrictive than others, and you may not get a notification at all. If you are using anti-virus software and ScreenBeam is not operating properly, you may need to temporary disable the anti-virus software, and re-enable it after using ScreenBeam. If the problem persists, consult your anti-virus user guide to configure the proper settings for ScreenBeam. I cannot detect the ScreenBeam Receiver from my laptop computer using the ScreenBeam Wireless Display software. What s wrong? First, make sure the ScreenBeam Transmitter is connected to the USB port. Then, select Add a receiver and try again. 39

40 Frequently Asked Questions My laptop/pc displays the following message: Color scheme has been changed. Is this a problem? No. Select Keep the current color scheme and don t show this message again. ScreenBeam receiver displays a screen that seems to be larger than my TV can handle. How can I fix this? Right-click the ScreenBeam icon in Windows Notification Area at the bottom right of the desktop. A menu will appear. From the menu, select Preferences, then adjust the screen size. Why is my laptop/pc s audio muted once I connect to ScreenBeam receiver? It is muted because the audio is now being broadcast through the TV. Why am I experiencing stuttering video and out-of-sync audio? If this occurs, make sure your system meets the recommended requirements for optimal video playback experience. You can also place the ScreenBeam Receiver in an open space and try again. If running your laptop on battery, make sure its power settings are configured for Maximum Performance or plug-in your laptop s power cable. My video quality is poor, or I m seeing a mosaic display on my HDTV. What should I do? First, make sure the laptop/pc meets the recommended system requirements. If you re seeing constant mosaic picture/video display, disconnect, and then reconnect the ScreenBeam connection. When viewing video, sometimes I see a horizontal line appears across the screen. What should I do? This may occur when you use Windows Media Player to play video. You may try another video/media player application to resolve this issue. 40

41 ScreenBeam Wireless Display Kit How can I update my ScreenBeam Wireless Display software? Open the ScreenBeam Wireless Display application. Right-click the ScreenBeam Receiver you ve previously connected to and select Check for updates Make sure the laptop/pc is connected to the Internet. Why am I unable to play a DVD or Blu-ray disc when connected to ScreenBeam Pro? Currently, ScreenBeam USB Transmitter and wireless display software do not support streaming of protected content such as DVD/Blu-ray movies, TV shows, etc. However, the ScreenBeam Receiver supports playback of protected content (HDCP 2.1). What should I do if the ScreenBeam Wireless Display software cannot connect or pair with ScreenBeam Pro receiver? Reboot the laptop and power cycle the Wireless Display Receiver. Also, try selecting a different wireless channel before connecting. To do this, from the Add a Receiver screen, click the wireless channel drop-down menu, then select a different wireless channel. How can I update my Wireless Display Receiver firmware? Go to to download the latest firmware and refer to the upgrade instructions posted online. Why can t my Android device connect even though I have the Wi-Fi Direct option? For an Android device to connect, it must have the Wireless Display software application. Check your device user guide to see if the Wireless display or Miracast screen mirroring feature is available. Refer to your Miracast mobile device latest user guide for more information. 41

42 Frequently Asked Questions Can I connect my Apple ipad or iphone to the ScreenBeam Receiver? No. Currently, ScreenBeam Pro only supports Windows 7/8/8.1 computers, WiDi-capable systems, and Miracast-enabled devices. Does ScreenBeam Pro support itunes Airplay? No. ScreenBeam Pro is not designed for Airplay. However, once the laptop computer is connected to the ScreenBeam Pro Receiver, you ll be able to play your itunes content and it will display on the TV. Can I connect to multiple ScreenBeam Pro Receivers simultaneously? No. You can only connect to one ScreenBeam Pro Receiver at a time. I initially selected Disconnect on my PC device, and then I selected Connect on my PC device. My laptop/pc shows Pairing failed. What should I do next? Unplug the power cable attached to the ScreenBeam Pro Receiver, wait 5 seconds, then connect the power cable to the Receiver. Afterwards, select Connect on your laptop/pc. 42

43 Specifications and Technical Support Specifications General Model Number SBT100B, SBT100U Software and USB Transmitter Minimum System Requirements AMD A6 or Intel Gen 3 Core i3 equivalent processor 2GB of RAM 150MB of hard disk space Available USB port Recommended System Requirements AMD A8 or Intel Gen 3 Core i5 equivalent processor or faster 3GB of RAM or higher Features Wireless display Mirroring Extended desktop mode 43

44 ScreenBeam Wireless Display Kit OS Supported Windows 7, Windows 8/8.1 (32/64-Bit) Video Output (from USB Transmitter) Up to 720p display resolution x 720 (Windows 7) 1280 x 768 (Windows 8) Audio Output (from USB Transmitter) Stereo audio Wireless Display Receiver Wireless Display Technology Actiontec Wireless Display (requires ScreenBeam Transmitter and software) 1 Intel Wireless Display (WiDi) 3.5 and higher Wi-Fi Miracast standard Features Wireless display Mirroring 2 Extended desktop mode A/V Interface HDMI 1 2 Requires computer that meets minimum system requirements. Feature availability depends on device software and model. Consult with your device manufacturer or carrier user guide for more information. 44

45 Specifications Video Up to 720p 3 for ScreenBeam Wireless Display software and USB Transmitter Up to full 1080p1 for Intel WiDi laptops and Wi-Fi Miracast devices Audio LPCM AAC Stereo 4 for ScreenBeam Wireless Display software and USB Transmitter Surround 5 for Intel WiDi laptops and Wi-Fi Miracast devices Wireless IEEE 802Au.11a/b/g/n Dual-band 5GHz and 2.4GHz Wireless security WPA2, WPS PIN Pairing, and AES 128-bit Content Protection No support for protected content (e.g. Blu-ray/DVD) if using ScreenBeam Wireless Display software and USB Transmitter Protected content (HDCP 2.x) support for WiDi laptops and Miracast devices Power Input 5V/2A Audio/video quality depends on transmission source. Audio/video quality depends on transmission source. Audio/video quality depends on transmission source. 45

46 ScreenBeam Wireless Display Kit Power Consumption Less than 4W LED Indicators Power Environmental Power External, v 0.2a, Hz Regulatory FCC part 15, IC, UL Operating Temperature 0º C to 40º C (32ºF to 104ºF) Storage Temperature 0ºC to 70ºC (32ºF to 158ºF) Operating Humidity 10% to 85% non-condensing Storage Humidity 5% to 90% non-condensing Note: Specifications are subject to change without notice. 46

47 Specifications Technical Support If you need technical assistance, contact Actiontec s Technical Support Department through the following: Phone (USA) Internet 47