PMO Manager. Grade 5

Transcription

1 PMO Manager Grade 5

2 Job description Job title: ivision: Programme Management Office Manager Professional ate: October 2015 Reporting to: Change Programme Manager Major objectives Working to the Change Programme Manager the role has two broad elements. 70% will contribute to the achievement of the Programme Strategy through ensuring the effectiveness of the Programme Management Office (PMO) and 30% will deliver projects as required and/or support AAT Project Managers. To contribute to the achievement of AAT s business plan objectives and the efficiency and effectiveness of the organisation by: The role will play a central role in driving the organisation towards: o interpreting the strategy into targeted initiatives o translating the initiatives into achievable projects o scheduling the portfolio of projects (through an overall programme plan) o controlling the realisation of projects through managing the structure and information, including reporting o Understanding and managing the impact of projects across AAT s business and operating models The AAT Change Programme: o gives AAT leadership greater control o works with the operations to deliver capability to realise benefits o surfaces interdependencies across the projects o increases organisation buy-in Responsibilities Programme Office Management Maintaining and monitoring governance across the programme and engaging key stakeholders across AAT (including at Board level). Leading on the development of the key programme documentation and ensuring it remains current. Leading Change Programme management activity to deliver programme requirements through the Programme Change Strategy. Leading on the development and implementation of the communications and learning & development plans, as well as reporting on progress and taking actions. nsuring that key PMO activities are planned and managed e.g. learning and development, and

3 communications. Managing stakeholder expectations, leading and participating in internal communications activities to inform stakeholders of progress and issues. Promoting and raising awareness around Programme requirements with key stakeholders. Adjusting the projects portfolio, blueprint and plans to optimise benefits realisation. Managing (not authorising) the change request and new project request processes. Providing support to the development and operation of the PMO. stablishing and rolling-out the project assurance framework in a planned manner. nsuring the preparation, quality and distribution of key documentation, logs and reports meets quality standards. Quality Assurance project deliverables that fall under the remit of the PMO. Support the Programme Manager in managing benefits realisation. Managing the Programme Administration Assistants including all corporate and performance activities. Support development and monitoring of programme budget. Project Management eliver the project outputs within the agreed time, cost, scope and quality constraints through their individually assigned projects Control the project and report on progress including change requests Carryout detailed analysis/modelling of data to develop optimal solutions nsure the development of best practice project management across the organisation through supporting staff at all levels Identify, manage and motivate the project teams Identify and manage project stakeholders efine, monitor and manage the project plan including contingency efine, monitor and manage the business benefits directly associated with the project efine, monitor and manage project scope and dependencies Resolve and problem solve project issues as they arise and escalate pressing issues to the PMO, Project irector and/or Project Board as appropriate through the Programme Manager Report to, and take, direction from the Programme Board via the Programme Manager Manage and liaise with suppliers where necessary Liaise with the business through work stream leads and other key individuals Produce project document Customer centricity evelop friendly, positive and supportive relationships with external and internal customers, and to provide them with excellent service. Actively to learn from customer feedback, comments and suggestions, including complaints, to review and improve existing processes, and by doing so to anticipate other customers needs. To communicate this knowledge to relevant colleagues. Meet and exceed teams customer service standards. Understand situations from the customers perspective so that appropriate and relevant solutions can be identified. Corporate social responsibility Apply the principles of the CSR policy in your daily role, particularly reduce-reuse-recycle. Adhere to AAT s responsible business practices, such as high standards of governance, raising employment standards for employees and forming trade and community partnerships with appropriate

4 organisations. General Carry out any other duties as may reasonably be requested by the line manager. Work in such a way as to minimise the risks to the information technology environment safely, securely and confidently. Have regard for your own actions and those of others in the interests of safety. Contribute to the tidiness of the office. This job description does not form part of your contract of employment.

5 Job description Area escription ssential or desirable Knowledge Microsoft packages Word, xcel, PowerPoint Microsoft packages Project Use of via Outlook Use of internet Skills Good verbal and written communication Good listening skills Good organisational skills xperience Administration experience, especially with Word, xcel, Project Aptitude evelop and updating project/programme plans Working to deadlines Working as part of a team Budget management Understanding of Agile and Prince 2 project methodology 5 years experience in a Programme/Project Manager post working across a varied project portfolio in a variety of organisational sectors Proven track record of delivering projects across multiple streams in a matrixed organisation xperience of engaging stakeholders and customers at a senior level, adapting style and approach accordingly emonstrable experience in helping businesses define cost effective pragmatic business solutions ealing with complex environments and being able to translate requirements into action Customer centricity strong customer focus both internal and external Ability to organise with attention to detail Ability to work on own initiative and as part of a team Ability to meet deadlines Ability to pass on clear information to others Ability to take ownership and responsibility Results driven with the ability to use all resources available from initiation through to delivery Commercial and customer awareness (able to put the customer at the forefront of decision making) ducation ducated to degree level. GCS s (5 A*-C), 3 A Levels A project management qualification

6 Personal qualities Can do attitude, upbeat and positive approach Proactive Commitment and dedication Organised Punctual and reliable Able to work independently to achieve agreed objectives but collaborate with stakeholders at various levels across the organisation Ability to quickly gain confidence of the business and colleagues Thrives on change and inspires colleagues to embrace and embed new ways of working Flexible Professional approach to work and dealing with customers

7 Summary terms and conditions Working hours: Annual leave: Life assurance: PHI: Pension: Other: Location: Notes: 35 hours per week. 30 days and statutory bank holidays plus two discretionary days for Christmas (office shuts between Christmas and New Year). four times annual salary. income protection is offered subject to terms of the policy. AAT comply with its obligations and duties under auto-enrolment legislation in accordance with the Pensions Act The current qualifying arrangement for auto-enrolment purposes is AAT's Group Personal Pension Scheme. If you chose to increase your contribution AAT will contribute up to a maximum of 10.15%. Further details would be given on joining the organisation. company sick pay scheme season ticket loan after completion of probationary period enhanced maternity, paternity and dependency leave provisions 140 Aldersgate St, London, C1A 4HY this post will be subject to background checks. A full statement of the main terms and conditions of employment will be supplied with any formal offer of employment. The above information may be helpful to applicants as a guide but should not be treated as a substitute for a full contract. Our vision To ensure AAT reaches the heart of every business. Our mission To empower people and enable organisations to achieve their potential, by promoting relevant financial skills. How to apply To apply for this hot opportunity please send a CV and covering letter to hr.enquiries@aat.org.uk Closing date: Monday 9 November 2015 at 9:00am