VCE PROFESSIONAL SERVICES PORTFOLIO OVERVIEW

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1 VCE PROFESSIONAL SERVICES PORTFOLIO OVERVIEW ACCELERATE IT TRANSFORMATION Today's fast-moving global economy requires an infrastructure with greater flexibility and agility than ever before. This is the promise of cloud computing. VCE, the EMC Converged Platforms division, offers a comprehensive suite of professional services that accelerate each customer s transformation journey to virtualization and cloud computing. We work with you to assess existing infrastructure and provide guidance on how to optimize operations. You may also choose VCE Systems management and operational support if you re new to VCE Systems or are not yet ready to deliver these services in-house. VCE optimizes business value and minimizes risk through our quality execution and proven deployment practices beginning in the VCE factory and continuing with and far beyond system deployment. Choose from a spectrum of service options available from VCE and our extensive global partner ecosystem. Obtain expert assistance at any phase of your journey to more easily transform your infrastructure, lower costs, and achieve greater flexibility and agility. WHAT WE OFFER Our global team of service professionals applies an intimate understanding of our customers business challenges, VCE converged infrastructure technologies, and supporting application environments to speed time-to-value for VCE converged infrastructure systems. We deliver results for governments and businesses around the world through assistance in Developing the business case, customized strategy, and roadmap for transformation Designing and implementing converged solutions from infrastructure through applications Efficiently operating and maintaining converged solutions with an emphasis on life cycle management to ensure ongoing value VCE supports your business priorities and project needs through VCE Vscale Services, Cloud Services, Data Center Services, End-User Computing Services, Security and Data Protection Services, and Application Services. VCE VSCALE SERVICES This continuum of services ensures that you get the most from your VCE Vscale Architecture. They help you form and carry out the strategy that s right for your organization for simpler operations, lower risk, and improved agility. VCE Vscale Enablement Services Evaluates key areas, such as scale and capacity planning, workload requirements, and operational requirements leading to the right scale-out data center design for your organization Provides an overall architecture design, migration strategy, policy definition, and an implementation and execution proposal VCE Factory Build Service and On-Site Deployment Service (for ACI/NSX) Accelerates time-to-value by installing and configuring optional software-defined network (SDN) software or hardware on VCE converged infrastructure VCE Vscale Fabric Installation and Configuration Services Configures VCE converged infrastructure systems and connects them to the VCE Vscale Fabric Extends VCE life cycle assurance across the architecture and delivers unmatched application agility

2 VCE CLOUD SERVICES These services accelerate the planning, design, and implementation of private, public, or hybrid clouds, or as-a-service environments. VCE proven methodologies help significantly reduce the cost, risk, and complexity of the transformation journey. VCE Factory Build and On-Site Validation Services (for VCE Foundations) Further speeds and simplifies the deployment and management of hybrid-cloud environments Pre-integrates and validates the software stacks, leading to life cycle support for all software components Includes services for Federation Enterprise Hybrid Cloud (VMware vrealize suite and EMC ViPR) and Cisco UCS Director VCE Cloud Managed Services Provide 24/7 remote monitoring, management, provisioning, and optimization of VCE converged infrastructure systems with support for virtual machines, virtual operating systems, and applications within the environment Accelerate cloud readiness by serving as an extension of your IT service management (ITSM) team Enable organizations to focus on their business rather than the day-to-day challenges of infrastructure management, knowing that their VCE environments are running optimally every day VCE Residency Service Provides trusted resources and expertise to support VCE converged infrastructure systems Focuses on customer-specific needs and provides day-to-day technical support, specific operational advice, and improved management of customers VCE converged infrastructure systems Improves productivity, reduces risk, and accelerates adoption VCE DATA CENTER SERVICES VCE Data Center Services help maximize system investments and speed up the delivery of new IT services. Our offerings support implementation of VCE converged infrastructure systems through ongoing data center expansion. VCE Site Readiness Assessment Service Assesses the data center for VCE converged infrastructure systems installation readiness and plans for required facilities upgrades, using facilities resources more efficiently Provides a detailed Site Readiness report clearly documenting requirements prior to the arrival of the VCE converged infrastructure systems Eliminates costly delays by ensuring efficient, successful deployment of the VCE infrastructure VCE Factory Build and On-Site Deployment Services (for VCE Converged Infrastructure Systems) Includes resources for overarching program management and provides planning, design, deployment, and integration services Drives full-scale system implementation and knowledge transfer while leveraging best practices developed by VCE Accelerates time-to-value and reduces risk through pre-integration and logical configuration of technologies in the VCE factory before system shipment VCE Onboarding Service Enables your team to move VCE Systems to production more quickly and with a strong comfort level Helps you simplify ongoing operations through best practices and development of a runbook under the guidance of specialized technical consultants Ensures that you derive maximum value from your CI investment, including faster time-to-market and lower costs

3 VCE Workload Migration Service Efficiently and cost-effectively moves x86-based physical or virtual server workloads to VCE converged infrastructure systems Includes full project management and applies proven tools and methodologies to deliver a pre-validated solution VCE Standard Hardware Expansion Services Provide turnkey solutions for expanding existing capacity of VCE converged infrastructure systems, including assessment, planning, and execution of upgrade activities Frees in-house IT resources by reducing the effort required to evaluate and execute hardware expansion VCE Software Upgrade Service Provides software update services (including assessment, planning, and execution) for VCE converged infrastructure systems Aligns the systems with current VCE release certification matrices (RCMs) for continued VCE Support Minimizes risk by implementing a pre-engineered, pre-defined, and pre-tested upgrade path Frees in-house IT resources by reducing the effort required to evaluate and execute software updates VCE Vision Connector Integration Service Provides planning, installation, and configuration of a pre-defined VCE Vision Intelligent Operations connector into a production VCE converged system Supports connectors for Microsoft System Center Operations Manager, Oracle Enterprise Manager, and ServiceNow VCE Vision Installation Service Provides expert installation of VCE Vision TM software on VCE converged infrastructure systems to minimize implementation risk Reduces costs and cycles that typically result when software is installed by in-house IT resources Enables you to quickly take advantage of valuable VCE Vision software capabilities to monitor VCE converged infrastructure systems VCE Vision Multi-System Management Service Provides expert design, planning, and implementation of VCE Vision Multisystem Management (MSM) clustering in your VCE environment. Enables you to quickly begin managing multiple VCE converged infrastructure systems from a single dashboard within VCE Vision software VCE Workload Performance Assessment Service Analyzes virtual environment performance data and system constraints over a period of time, providing improved visibility into resource utilization Identifies the most efficient resource utilization and workload performance mix for the VCE converged infrastructure systems VCE END-USER COMPUTING SERVICES VCE End-User Computing Services improve productivity and user experience through services for all phases of implementing a virtualized desktop environment or by supporting an organization s mobility requirements. VCE End-User Computing Assessment Service Assesses your current end-user computing environment and creates a roadmap and recommendations Helps you understand the value of a desktop virtualization solution, including how it can reduce costs while delivering capabilities that are similar to those of a stand-alone desktop environment

4 VCE VDI Accelerator Service Delivers specialized toolsets, experienced consultants, and a well-defined service offering on an accelerated timeline to help you jump-start your desktop virtualization deployment Covers initial VDI planning to application analysis, VDI solution design, infrastructure sizing, and pilot deployment Provides program management to ensure clear communication, transparent integration, and thorough knowledge transfer VCE VDI Planning and Design Service Provides a detailed virtual desktop infrastructure (VDI) architectural design and blueprint that matches IT strategy and user requirements Evaluates consolidation and virtualization opportunities against the current desktop infrastructure, rich media applications, and management systems Improves response time and user productivity, operational maturity, manageability, and desktop services delivery VCE VDI Integration Service Deploys a VDI (including VMware or Citrix technologies) and integrates remote desktop management software on VCE converged infrastructure systems in factory Streamlines and accelerates solution deployment while reducing operational risk Integrates the technologies and offers options for additional configuration at the customer site VCE VDI Health Check Service Evaluates an existing VMware Horizon View or Citrix XenDesktop VDI deployment and helps optimize the configuration for performance and manageability VCE SECURITY AND DATA PROTECTION SERVICES Our growing range of Security and Data Protection Services focuses on keeping enterprise information as secure as possible amid the challenges of today s anywhere, anytime mobile environments and online communications. VCE Factory Build and On-Site Deployment Services (for VCE Integrated Data Protection Systems) Provides configuration and implementation services for VCE Integrated Data Protection systems (including technologies, such as EMC Avamar, EMC Data Domain, EMC RecoverPoint, and EMC VPLEX) Includes program management to ensure clear communication, reliable integration, and a superior customer experience VCE APPLICATION SERVICES Our Application Services help you implement solutions based on next-generation applications so you can quickly leverage business insights, drive business growth, and gain even more value from your converged infrastructure. Big Data and Analytics Services Helps develop and deploy efficient, cost-effective solutions that take advantage of your existing resources and generate rapid returns Provides advisory, assessment and planning, installation and validation, and performance tuning services Supports Pivotal Big Data Suite, Apache Hadoop, Hortonworks, and more

5 SAP HANA TDI Services Provides a workshop to develop a SAP HANA TDI solution to leverage standard VCE converged infrastructure systems equipped with SAP HANA -certified blades and storage Provides complete installation and configuration of the required hardware and software to facilitate non-disruptive integration of the SAP HANA TDI instance into your environment Pivotal CF Services Helps efficiently leverage Pivotal CF to quickly deploy PaaS solutions, speed time-to-value, and focus developers and your infrastructure team on key tasks Includes a growing set of technologies, services, and support from VCE and Pivotal: PaaS Roadmap, Pivotal CF Onboarding, and Pivotal CF Migration BROAD ECOSYSTEM OF PARTNERS TO ACCELERATE CUSTOMER SUCCESS VCE is dedicated to providing our customers with the fastest, most effective path to pervasive virtualization and cloud computing. We ve developed a broad ecosystem of partners around the world who have been trained to deliver professional services that are designed to take full advantage of VCE converged infrastructure systems. These partners adhere to the same industry best practices and proven deployment processes that VCE Services has developed, so they can facilitate each customer s journey and accelerate their success. VCE converged infrastructure systems provide an organization with the ideal foundation for a cloud-computing environment. To realize these benefits as quickly and efficiently as possible, talk to VCE or a VCE partner about VCE Professional Services. FOR MORE INFORMATION More information about VCE solutions and services is available from vce.com and from your local VCE representative. ABOUT VCE VCE, an EMC Federation Company, is the world market leader in converged infrastructure and converged solutions. VCE accelerates the adoption of converged infrastructure and cloud-based computing models that reduce IT costs while improving time to market. VCE delivers the industry's only fully integrated and virtualized cloud infrastructure systems, allowing customers to focus on business innovation instead of integrating, validating, and managing IT infrastructure. VCE solutions are available through an extensive partner network, and cover horizontal applications, vertical industry offerings, and application development environments, allowing customers to focus on business innovation instead of integrating, validating, and managing IT infrastructure. For more information, go to vce.com. Copyright VCE Company, LLC. All rights reserved. VCE, VCE Vision, VCE Vscale, Vblock, VxBlock, VxRack, VxRail, and the VCE logo are registered trademarks or trademarks of VCE Company LLC. All other trademarks used herein are the property of their respective owners