Release Notes for Cisco Jabber for ipad 1.0

Transcription

1 Release Notes for Cisco Jabber for ipad 1.0 First Published: June 21, 2012 Last Modified: July 12, 2012 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA USA Tel: NETS (6387) Fax:

2 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB's public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental. Cisco Systems, Inc. All rights reserved.

3 CONTENTS CHAPTER 1 Release Notes for Cisco Jabber for ipad Deployment requirements 2 Network requirements 2 Requirements for users and devices 3 Cisco WebEx Connect requirements 3 Cisco Unified Presence requirements 3 Cisco Unified Communications Manager requirements 3 Cisco TelePresence Video Communication Server (VCS) requirements 3 Required codecs for calls 3 Voic requirements 4 Required codecs for voic 4 Requirements for integration with corporate directory 4 Interoperability requirements for applications, devices, and servers 4 Supported languages 5 Limitations 6 Using Bug Toolkit 7 Open caveats 8 Obtaining documentation and submitting service requests 9 iii

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5 CHAPTER1 Release Notes for Cisco Jabber for ipad 1.0 Cisco Jabber for ipad is a unified communications application that provides instant messaging (IM), video and voice calling, corporate directory search, availability, and voic . Jabber for ipad allows you to Set up video and voice calling accounts in Settings if you are signed in with an IM account Turn on Remember My Password when you sign in to the application Place voice and video calls to a mobile phone number, work phone number, video address (URI), computer, or mobile device Use a keypad to search by name or phone number and to start a call Answer and decline calls Hold, resume, merge, and transfer calls Add a call (conference) Mute and unmute audio Start and stop video Show and hide self-view before and during a call Work with either the front or the back camera on the ipad device View and add IM and TelePresence contacts Perform predictive search of contacts in the corporate and TelePresence directories Add, block, and delete contacts Add contacts to Favorites View dialed, received, and missed calls, call back, and check visual and audio voic in Recents Send chat messages and view your own and others' availability status Customize your availability status Start WebEx meetings (Cisco WebEx Connect users only) 1

6 Deployment requirements Join WebEx meetings (Cisco Unified Presence and Cisco WebEx Connect users) Send problem reports by Log details for video problems Turn on or off sounds for sending chats, receiving chats, receiving requests, and receiving calls Create an individual account for Cisco Jabber Video for TelePresence from within the application. Deployment requirements, page 2 Supported languages, page 5 Limitations, page 6 Using Bug Toolkit, page 7 Open caveats, page 8 Obtaining documentation and submitting service requests, page 9 Deployment requirements Network requirements If you are in the office and using any of these accounts, you must connect your ipad device to your corporate Wi-Fi network: Cisco Unified Communications Manager Cisco Unified Presence Cisco TelePresence Video Communication Server (VCS) without VCS Expressway When you are away from the office, you can connect to your corporate network over any other Wi-Fi network, such as home DSL or public Wi-Fi, using a VPN (virtual private network) connection. Cisco recommends using Cisco AnyConnect Secure Mobility Client for VPN connections. If you are using any of these accounts, you can connect to any Wi-Fi network and are not required to use a VPN connection when you are outside your corporate network: Cisco WebEx Connect Cisco Jabber Video for TelePresence Cisco TelePresence Video Communication Server (VCS) with VCS Expressway The video and voice quality of calls varies depending on the Wi-Fi or mobile data network connection. Cisco does not troubleshoot connectivity issues when you use Jabber for ipad on 3G or 4G mobile data networks or non-corporate Wi-Fi networks over a VPN connection using applications such as Cisco AnyConnect Secure Mobility Client. 2

7 Requirements for users and devices Requirements for users and devices Jabber for ipad is free and available from the App Store. The device requirements are ipad 2 or the new ipad (third generation) ios Note See also Network requirements, on page 2. Cisco WebEx Connect requirements Jabber for ipad supports these versions: WebEx Web IM 6.6 WebEx Connect 7.1 and 7.2 Cisco Unified Presence requirements Jabber for ipad supports versions 8.0, 8.5, and 8.6. Cisco Unified Communications Manager requirements Jabber for ipad supports these versions: Voice: Voice and video: 8.0.3, 8.5.1, and Cisco TelePresence Video Communication Server (VCS) requirements Jabber for ipad supports these versions: VCS 6.0 and later VCS also requires Cisco TelePresence Management Suite (TMS) 13.1 or later. Required codecs for calls G.711 mu-law or A-law, G.722.1, or H.264 VGA encoding 3

8 Voic requirements Voic requirements Jabber for ipad supports Cisco Unity Connection 8.5 and 8.6. Required codecs for voic G.711 mu-law (default), G.711 A-law, Linear PCM, or GSM 6.10 Requirements for integration with corporate directory Jabber for ipad supports Lightweight Directory Access Protocol (LDAP): Microsoft Active Directory 2008 Open LDAP Interoperability requirements for applications, devices, and servers Jabber for ipad supports these devices, applications, and servers: Devices (Information on the compatible versions of these devices will be available soon.) Cisco Unified IP Phones 8961 (SIP version x) and 9971 (SIP version ) Cisco Virtualization Experience Client (VXC) 2111 and 2211 Cisco Cius Polycom HDX 4002 and Polycom HDX

9 Supported languages Devices (Information on the compatible versions of these devices will be available soon.) Cisco TelePresence: Cisco TelePresence System 3010 (CTS1.9.1) Cisco TelePresence System 1300 (CTS1.9.1) Cisco TelePresence TX9000 (CTS1.9.1) Cisco TelePresence System 500 Series (CTS1.9.1) Cisco TelePresence System EX90 (TE6.0.0) and EX60 (TC5.0.0) Cisco IP Video Phone E20 (TE4.1.1 on Unified CM and TE6.0.0 on VCS) Cisco TelePresence 1700 MXP (F9.0 PAL) Cisco TelePresence MX200 (TC5.1.1) Supported in VCS only Cisco TelePresence System Quick Set C20 (TC5.1.0) Cisco TelePresence System Codec C40 and C60 (TC5.1.0) Cisco TelePresence SX20 Quick Set (TC6.0.0) Note See a CTS limitation in Limitations, on page 6. See also a known issue about EX90, CSCtz39226, in Open caveats, on page 8. Applications and servers Cisco Unified Personal Communicator 8.5 Cisco WebEx Connect C7.5 server Cisco Jabber for Mac 8.6 and later Cisco Jabber for Windows 9.0 Cisco Jabber IM for BlackBerry, Jabber IM for iphone, and Jabber IM for Cius Movi (Cisco Jabber Video for TelePresence) for Windows and Mac Supported languages Jabber for ipad is localized in these languages: Dutch French German Italian 5

10 Limitations Japanese Korean Brazilian Portuguese Russian European Spanish Chinese (Simplified) Chinese (Traditional) Limitations These limitations apply to the 1.0 release of Jabber for ipad: For Unified Presence only. If you delete a group of contacts on a device other than ipad, the group will still appear in Jabber for ipad. For both Unified Presence and WebEx Connect. You cannot block contacts who are within your own organization. For single sign-on: Jabber for ipad does not support ID search in directories and Contacts. Jabber for ipad supports only form-based authentication. You cannot sign in if your organization uses only basic authentication. If you transition between networks, your availability status may not be accurate. If you start an action, such as signing in or tapping WebEx Meeting to start a meeting, and then bring Jabber for ipad to the background before the action is completed, you cannot successfully complete the action. Invitees will receive meeting invitations whether or not the meeting has been started. If you tap WebEx Meeting to start a meeting, a meeting invitation is sent immediately. If the invitee selects the meeting link immediately but the meeting is still in the process of starting, the invitee receives an error message and, as a result, cannot join the meeting again. It may take up to 10 minutes for your availability status updates to appear for other contacts. If you sign in using a Cisco WebEx Meetings account, you can use instant messaging (IM), but you cannot start a WebEx meeting from Jabber for ipad. Jabber for ipad does not support proxy server setup if you are using TelePresence Video Communication Server (VCS) or Jabber Video for TelePresence. If you sign in to Jabber for ipad using a Jabber Video for TelePresence account for the first time, your contact list is empty. You will need to add contacts. You cannot join a conference call if the call is placed by a WebEx Connect user from a group chat started on his or her computer. The VCS Starter Pack Express currently does not support Jabber for ipad. Jabber for ipad registers to the VCS with the device name "jabbertablet," which is not supported by the current built-in provisioning 6

11 Using Bug Toolkit template of VCS Starter Pack Express. This will be added to the VCS Starter Pack Express in future releases. Jabber for ipad supports interoperability and optimal video quality with CTS (Cisco TelePresence System) devices if you use a TelePresence or video bridge to connect the devices. The number of devices that you can use for joining a video call will be determined by the MCU (Multipoint Control Unit) and settings defined for the conference bridge. For the best video experience when establishing a direct video call between Jabber for ipad and a CTS device, use the required versions and settings. Otherwise, video quality in Jabber for ipad will be impacted; resulting video quality may include low frame-rate video with high or increasing latency, lack of lip synchronization, or excessive video artifacting. For more information, see CSCtx47090 in Open caveats, on page 8. Required versions and settings for CTS interoperability VCS call control environment: All CTS devices must be using 1.9.1(68) or a later firmware version. Unified Communications Manager call control environment: All CTS devices must be using 1.9.1(68) or a later firmware version. Create Media Regions for ipad and CTS by following these steps: 1 Provision two media regions with the first region for CTS using a maximum video call bit rate of Kbps and second region for ipad using a maximum video call bit rate of 768 Kbps. 2 Create a region relationship from the CTS region to the ipad region, described in step 1, using a maximum video call bit rate of 512 Kbps. To verify your VCS firmware and hardware codec versions, check the "Device information" screen in the Cisco TelePresence System Administration. Consult the Unified CM Administration documentation for details about Unified CM setup. Using Bug Toolkit You can search for problems by using the Cisco Software Bug Toolkit. Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following: All severity level 1 or 2 bugs Significant severity level 3 bugs All customer-found bugs except severity level 6 enhancement requests Before You Begin To access the Bug Toolkit, you need your Cisco.com user ID and password. 7

12 Open caveats Procedure Step 1 Step 2 Step 3 To access the Bug Toolkit, go to Sign in with your Cisco.com user ID and password. To look for information about a specific problem, enter the bug ID number in the "Search for Bug ID" box and then select Go. For information about how to search for bugs, you can create saved searches, create bug groups, or select Help in the Bug Toolkit page. Open caveats These caveats were open at the time of release: Identifier CSCtz29991 CSCua32954 CSCua33004 CSCtx47090 CSCtz21889 CSCtz30428 CSCua69165 CSCtz39226 CSCua97409 CSCua67438 CSCua67153 CSCtz85413 CSCtz74497 Severity Headline [CUCM] Ghosting, pixilation when bandwidth constricted to 384kbps WebEx Connect status shows offline after network reconnects [VCS] Fail to sign in after sign out and change network [UCM] Poor Video Quality from CTS to ipad in direct call [VCS] Raspy, Clipped audio on Jabber IPad client with VCS [VCS] Pixilated and blocks on movements on C20 and Polycom [UCM] video streakiness or missing if drop and re-join ad-hoc conference [VCS] 1 way video to call into EX90 on VCS-C Video not shown from Jabber to CTS after hold/resume from CTS device Able to tap in the empty area on right to make call out in Recents After deleting all voic , able to tap to call in empty area on right Shows missed chat indicator when in the chat with callee during a call User status does not change to "On a call" when placing call after login 8

13 Obtaining documentation and submitting service requests Identifier CSCua06168 CSCty82265 CSCty34015 CSCua06298 CSCty18109 CSCtz51358 CSCua75292 CSCua75092 CSCty41634 CSCua75428 CSCua22421 CSCty97272 CSCua64919 CSCua65141 CSCua30293 Severity minor Headline Disable 'Show contact photo' causes self avatar to disappear Low frequency: Contact appears offline but can still send & receive IM Unable to properly display space in group chat name for on-premise login Unable to get directory search results after network reconnect (low %) Jabber IM for BlackBerry user cannot receive meeting invitation Attendee receives meeting invitation before the meeting actually started Unable to start meeting if meeting site version is earlier than T27LSP12 Chat should be removed from call screen if callee has no IM capability Unable to start a device call with users on Mac, Win, BB and Cius Device call causes app to close if end call while app in background Unable to establish a device call with user on Connect Incoming call dialog remains after user accepts device call on computer Active got dismissed after answering or declining an incoming call Unified Presence user cannot change own status in status list Meeting invitation remains in IM after join from meeting notification Obtaining documentation and submitting service requests You can find additional information about Jabber for ipad 1.0 in these documents: Administrators See the administration guide at installation_guides_list.html. Users See the frequently-asked-questions document at products_user_guide_list.html. 9

14 Obtaining documentation and submitting service requests If you want to open a service request, go to You can display a list of Cisco worldwide contacts at worldwide_contacts.html. 10