Malaysia s First Multilingual TV Guide

Transcription

1 Malaysia s First Multilingual TV Guide (FAQs - Website) Astro Communications 2/17/2014

2 Malaysia s First Multilingual TV Guide Astro introduces a multilingual Electronic Programme Guide (EPG) in Malaysia (English, Bahasa Malaysia, Chinese and Tamil). This improved and intuitive TV guide will be available to all Astro B.yond customers in phases nationwide starting from 24 February This new viewing experience comes with several new enhanced features such as: A multi-language TV Guide that provides a richer, more meaningful experience for customers who can select English, Bahasa Malaysia, Mandarin and Tamil. An improved Personal Video Recorder (PVR) experience that allows you to manage and browse recordings and VOD purchases in one location. A new way of categorizing and organising Channels that improves content discovery. A new Video On Demand (VOD) catalogue that is easy to browse and has new search capabilities (e.g. by genre, title, season and episode). An enhanced Search for easy navigation and better content discovery. FAQs GENERAL 1. Tell me about Astro s New TV Guide software? Astro introduces the first multilingual Electronic Programme Guide (EPG) in Malaysia (English, Bahasa Malaysia, Chinese and Tamil). This improved and intuitive TV guide will be available to all Astro B.yond customers in phases nationwide starting from 24 February Why did Astro launch this new TV Guide? At Astro, we recognize ours is a journey to be better, to evolve, and to embrace innovation in every aspect of our business to be our customers' brand of choice. Astro s brand promise is to continuously evolve our value proposition in our quest to serve our customers and viewers better. Today we are unveiling a brand-new TV Guide to provide a more personalized and improved viewing experience for our Astro B.yond customers. The new TV Guide is a showcase of our commitment to provide the best entertainment experience to our customers. 3. What are some of the new and enhanced features? This new TV Guide comes with several new enhanced features such as: A multi-language TV Guide that provides a richer, more meaningful experience for customers who prefer to use the TV Guide in their language of choice from English, Bahasa Malaysia, Mandarin and Tamil. A new Video On Demand (VOD) catalogue that allows for better browsing and search capabilities (e.g. by genre, title, season and episode)

3 An improved Personal Video Recorder (PVR) experience which allows you to manage and browse your recordings and VOD purchases in one location An enhanced Search for easy navigation and better content discovery 4. What are the main differences between the old and new TV Guide? With the new TV Guide, you will notice the following differences: A multi-language TV Guide that provides a richer, more meaningful experience for customers who can select English, Bahasa Malaysia, Mandarin and Tamil. An improved Personal Video Recorder (PVR) experience which allows you to manage and browse your recordings and VOD purchases in one location. A new Video On Demand (VOD) catalogue that allows for better browsing and search capabilities (e.g. by genre, title, season and episode) A new, modern and sophisticated design that provides ease of browsing with new features and functions for a smooth/seamless TV viewing experience. 5. If I am not an Astro B.yond customer, will I still be able to enjoy this new TV guide? The new TV Guide is available only for Astro B.yond customers. Please upgrade your current Setup Box to Astro B.yond to enjoy the new TV Guide. For more information you can visit 6. Will I be able to revert to the old TV Guide? Once the new TV Guide is available on your B.yond decoder, the upgrade is irreversible. However, if you have any feedback on the new TV Guide, do share it with us so that we can improve your experience. 7. Will I incur any additional charges with Astro B.yond s new TV Guide? The new TV Guide is an upgrade available at no additional cost to enhance your Astro B.yond viewing experience. 8. Is the new TV Guide available for both high definition (HD) and standard definition? The new TV Guide works on both SD and HD channels. 9. When will I be able to get the new TV Guide? The new TV Guide will be made available in phases to all B.yond customers (B.yond and B.yond PVR STBs) nationwide starting from 24 February Will I be able to know exactly when the new TV Guide for my STB? We re unable to provide you the specific date, as the roll out is to all B.yond customers in phases. However, if you ve yet to receive the new TV Guide software by end of April 2014, please do contact customer service.

4 11. Will the new TV Guide update affect my existing recordings or downloaded content? No, your existing recordings or downloaded content will not be affected. In the unlikely event that you find anything missing, contact customer service for further assistance. 12. What should I do in order to receive the new TV Guide? Please note that the software roll out for the New TV Guide will be in phases. Please contact customer service if you ve yet to receive the software update by end April I have put my decoder on standby for some time, but I still haven t received the software update. What should I do? Please note that the software roll out for the New TV Guide will be in phases. Please contact customer service if you ve yet to receive the software update by end April Electronic Programme Guide (EPG) The navigation menu for the new TV guide 14. How do I navigate with the new EPG? The navigation is largely the same as the previous software version, except that the menus scroll left or right. For further information on the new TV guide please visit or tune into Channel 100 (22nd Feb 30th Apr) for tips and tutorials to help you understand the new EPG better. 15. How do I change the language of the EPG? The updated EPG has a multi-language feature which provides a personalized viewing experience in four languages: English, Bahasa Malaysia, Chinese and Tamil. There are two ways to change the language of the EPG: i. Press the [TV]/[Guide] button on your remote control to launch TV Guide, then press the [I- II] button on your remote. Select your desired language using the < and > buttons, then press OK.

5 ii. Press *Home+ button on your remote control, then select preferences and press OK, then go to Language and press OK. Select your desired EPG language using the < and > buttons, then press OK. At the confirmation, select Yes, continue and press OK. 16. How do I discover content with the new TV Guide? An info banner which provides information on current and upcoming programmes will appear when customers tune in to a channel. To navigate the info banner, just follow these steps: i. Click <info> to view synopsis ii. Click <left> and <right> to view upcoming programmes iii. Click <up> and <down> to view other channels The TV Guide will also provide information on all programmes scheduled for the week. To navigate the TV Guide: i. Select the <blue> button to view a programme 24 hours later ii. Select the <yellow> button to go back 24 hours (do note: past programmes cannot be viewed) Search capabilities: Customers with connected B.yond PVR decoders can use this fuction to search for VOD titles and recorded programmes. 17. I understand that this new TV Guide comes with an improved PVR experience. What are they? The improved PVR experience now allows you to: Manage your recordings, downloads and VOD purchases in just one location in My TV Manage your recordings in your schedule Manage your recordings and downloaded VOD titles in My Library. 18. How do I navigate My Library? You can use these key functions while navigating My Library: Watch Plays your recordings/vod title Open Opens the entire series More Info Provides you with information about the programme Filter & Sort Filter and arrange titles according to date, season and etc. Lock Locks My Library to prevent accidental deletion Delete Removes your recording/vod title for My Library Search An easier way to search for a particular title you want 19. How do I search for my recorded programmes? You can go to My Library to search for your programmes. My Library allows you to browse and filter your programmes easily according to season and episode, alphabetical order, viewed, not viewed. All of your Series Link programmes are now arranged together under the [+] sign.

6 20. I have just upgraded to the new software and I can t find my series recordings. Your recordings are located in My Library (part of My TV). Series recordings are now grouped together. To watch an episode, select the series and choose Open, and then select the episode you want to watch and choose Watch. 21. What does the <insert favourites icon> icon next to the Channel name in the TV Guide mean? This means that the channel has been added to the Favourites list. To add/remove favourite channels, highlight the channel in TV Guide and press the fav button. You can then quickly cycle between your favourite channel, press the fav while watching TV. 22. What do these following icons in My Library mean? Booking (Scheduled for recording) Reminder set Series Linked (Scheduled to record all series link episodes. Fully Recorded Partially Recorded Currently Recording Recording Failed Viewed Locked (to prevent accidential deletion) Download Failed Download Paused Download Queued Download Suspended

7 Downloading Video on Demand (VOD) 23. What is Video On Demand (VOD)? Video On Demand is a service that lets you download movies or TV programmes straight to your PVR for you to watch on your own time. Also available in VOD is Catch-up TV, where you can download a selection of recently aired programmes. To access Video on Demand, you will need a PVR decoder, a home broadband connection (min 5mbps) and subscribe to Astro on the Go and Catch Up TV at RM10 a month. (AOTG + Catch Up TV is available at no extra cost to all Super Pack, Multiroom and Sports customers). 24. What is On Demand Store? On Demand Store contains movies or TV programmes that you may purchase and download using your remote control on a pay-per-view basis. 25. What is Subscriptions? There are two types of Subscriptions VOD (SVOD): i. Chargeable SVOD: For a recurring monthly fee, you may download as many programs as you like from the particular subscription pack such as Animax on Demand. ii. Entitled SVOD: You may download and watch these programmes free of charge as long as you have them in your TV subscription. Example: Movie Pack subscribers may download programmes from HBO Movies/Series. 26. One of the new features of the TV Guide is the new VOD catalogue. Could you share more about this catalogue and how do customers use it? The new VOD catalogue allows for: Better browsing - The catalogue is now neatly arranged in a circle which enables you to browse the entire catalogue by just scrolling to the left. There isn t a need to scroll to the right when you reach the end of the catalogue Search capabilities - Go to My Library to access your VOD downloads. Your Series Link programmes are now arranged together under the [+] sign. All episodes in your Recordings are also stacked under the Programme Title. Alternatively, you can also browse and filter programmes easily in My Library according to season and episode, alphabetical order, viewed, not viewed and etc. 27. How can I get Catch-up TV? In order to access Catch Up TV, you will need to connect your PVR decoder to your home wifi (for details on how refer to Q31)

8 If you are a SuperPack, Multiroom or Sports customer, you will have access to Catch-up TV and Astro on the Go service at no additional charge and you are able to immediately download programmes that are in your TV subscription. For other customers, the Catch-up TV and Astro on the Go service costs RM10 monthly (NOTE: Free to all subs till 31 st March 2014) and you can subscribe to it using your remote control by viewing a Catch-up TV programme in the catalogue and selecting Subscribe Now. 28. What is my PIN number? The default PIN number for purchasing or subscribing to VOD programmes is This is the same PIN for Parental Control and Installation Settings, which you can change by going to the Home menu, Preferences, and Parental Control. If you have changed your PIN previously and have forgotten it, please call CCC and ask that your PIN be reset. 29. What is the recommended broadband speed for VOD? The recommended internet speed to best enjoy the VOD service should be at least 5 Mbps. At the minimum speed of 1Mbps you will have to wait for a considerable time before your video is downloaded and ready to be watched. 30. The Video On Demand menu only shows On Demand Store and I cannot access it. What s wrong? In order to access Video on Demand, you will require a PVR decoder and High-speed home broadband (recommended speed 5Mbps) a. Customers with the old HD PVR decoder can purchase a USB Wi-Fi dongle at RM25 to connect to your home wifi. a. Our latest PVR decoder comes with a built in Wi-Fi feature and connects with your home internet easily. b. Astro B.yond IPTV subscriber enjoys high-speed fibre broadband and is already connected. Once you have connected your decoder, just press the home button on your remote control to enjoy unlimited Video on Demand content. 31. What is My Favourites? My Favourites is a bookmark feature where you can save a list of VOD movies or TV programmes that you may want to re-visit easily and purchase in the future. Simply press the yellow shortcut button in the catalogue and it will be added to My Favourites. Then visit My Favourites to find all the titles you have favourited. 32. How do I know when a VOD title I have purchased and downloaded will expire? There are two ways: in the catalogue itself or from My Library. Just highlight the title and press More Info to show the Programme Info Screen. You will then see the expiry date.

9 OTHERS 33. If I am a B.yond customer with the new TV Guide, will I still have the new TV Guide if I were to switch to NJOI? Yes, as long as the customer is using B.yond or PVR decoder, you will receive the software update regardless of their subscription. 34. I am an NJOI customer; will I be able to enjoy the New TV Guide? NJOI customers with the B.yond STBs will be able to enjoy the New TV Guide at no additional charge. 35. When will NJOI customers with the B.yond Boxes be able to enjoy the New TV Guide? Please note that the software roll out for the New TV Guide will be in phases. Please contact customer service if you ve yet to receive the software update by end April 2014.