PLM application monitoring and problem management Potentials in IT operations

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1 PLM application monitoring and problem management Potentials in IT operations Jens Krüger, Cirquent GmbH ProSTEP ivip Symposium Berlin, 29. April 2010

2 Cirquent: From Software Factory to IT Consultancy 1971 Founded in Munich as Software Laboratory 1992 Softlab 100% owned by BMW Strategy & Process Consulting Automotive 2000 foundation of Nexolab GmbH SAP Strategy & Process Consulting 2004 takeover axentiv AG Process & Technology Consulting for Financial Service Providers 2005 takeover entory IT-Excellence in Consulting & Engineering 2006 takeover FAST 2008 merger to Cirquent, NTT DATA with share of 72,9% Rated top 10 of german consultancies 1) employees 2) 216 MEUR sales Plan-Build-Run Manufacturing, Banking, Telecom, Insurance 1) source: Lündendonk-List 2) as of

3 Cirquent Innovation & Product Lifecycle Management Dedicated PLM practice since 1997 over 400 person-years of PLM experience Focus on PLM in manufacturing especially Automotive and Aerospace Service offering from strategy consulting through implementation to operations Partnerships with leading PLM vendors and custom-made PLM solutions IPLM Portfolio IPLM Customers 3

4 Agenda Bosch und Siemens Hausgeräte GmbH (BSH) Company overview PLM at BSH PLM application monitoring and problem management at BSH Introduction Project overview Solution overview Lessons learned and benefits 4

5 Bosch und Siemens Hausgeräte GmbH Company overview PLM at BSH

6 BSH company overview From German exporter to global number 3 in household applicances 6

7 BSH PLM overview Vision of a fully-integrated and consolidated architecture incl. ERP Siemens PLM Software Teamcenter : Application and product data management NX : Configurable, parametric CAD Tecnomatix : Production engineering SAP : Multi-site ERP and consolidation with SAP CMD (Corporate Master Data) Microsoft : Office and Collaboration Globally integrated IT based on three key vendors 7

8 BSH global PLM application landscape Grown, complex architecture Consolidation required in order to support future growth 8

9 PLM roadmap from BSH TC NG: Consolidation of TC Enterprise and TC Engineering The project TC NG improves maintenance and operations cost and overcomes obsolescence issues 9

10 BSH system architecture Global integration of ADM, PDM and ERP Complex replication between ADM, PDM and ERP across more than 30 sites - managed by experts in IT operations 10

11 PLM application monitoring and problem management at BSH Introduction Project overview Solution overview

12 Introduction What is application monitoring? Monitoring Runtime behaviour of system components Gather Record Analyze Levels of monitoring Infrastructure Application Data Types of monitoring Availability Performance Monitoring Frameworks (e.g. Nagios) Web Server HW Monitoring CPU Problem Solver Plug-In Plug-In Application Server Monitoring Visualisation Plug-In Plug-In PLM Monitoring Plug-In Plug-In IT Infrastructure Plug-In Plug-In PLM Applications File Server DB Server Disk Memory LAN Reporting License Server WAN Cirquent PLM Connector Conversion Server 12

13 Introduction Challenges in PLM application monitoring Web Tier Enterprise Tier Resource Tier PLM requires a solid, worldwide available, high-performance infrastructure Infrastructure monitoring is green yet, PLM does not work Users complain about poor performance bottlenecks unknown Issue management Analyze and resolve issues quickly Avoid issues proactively Capture and re-use best practices in problem solving Reduce PLM operations effort Integrated monitoring within a heterogeneous, distributed system landscape Service Level Agreements (SLA) cover infrastructure, but not applications Cirquent PLM Monitoring (Beispiel: Teamcenter) Firewall http Web App Server VPN Server Lizenzserver CORBA PLM Servers and Server Manager Mailserver Dataserver RDMS Server NFS and Listener SQL* Net8 CAD - Server Printserver FMS Server TCFS Volumes SQ*Net8 Database FSC FSC 13

14 Project overview PLM application monitoring at BSH 07 / / / / 2010 TC Enterprise Workflow Monitoring TC Unified Architecture Workflow & Conversion Mon. Complete PLM Application Mon. & Reporting Objectives Reduced operations effort Increased availability Basis for future integrated PLM monitoring Objectives Monitoring of TC UA TC UA workflow CAD conversion server Support problem solving Objectives Basic application monitoring Global deployment Scope Implement monitoring template Develop workflow plugin for TC Enterprise including problem solving tools Test Handover to PLM IT operations Scope Extend solution to TC UA platform (SOA) Develop plugins for UA workflow CAD conversion server Add manual & automatic problem solving tools Scope Activate NAGIOS service Develop reports Training & coaching for global PLM operations team 14

15 Solution overview PLM application monitoring at BSH 1. Problem solving 2. Application monitoring 15

16 Solution overview Integrated monitoring solution for heterogenous PLM applications Create Image Server Teamcenter Enterprise Teamcenter UA problem reports via Perl / Java problem detection via SQL Server problem detection via SOA NAGIOS monitoring CRI PLUGIN PLM PLUGIN PDM PLUGIN data preparation execute automatic solving actions DB Client 16

17 Solution overview Management reporting for proactive system improvements New problems and solving approach Performance trend 17

18 Lessons learned and benefits

19 Lessons learned we would do it again Acceptance Very good acceptance in global PLM operations with 50 administrators Reporting improved management acceptance Flexibility Cross-system monitoring for heterogenous PLM applications requires flexibility Plugin-based architecture provides this flexibility Technology Teamcenter SOA API more stable than Java API Eclipse RCP provides a flexible, performant GUI framework and integrates well with TC 19

20 Benefits Payback within one year through reduced operations effort Higher availability, Better service level Early detection of problems Fast problem resolution Reduced effort for PLM operations, Experts available for NextGen project Less tickets (Automatic) problem solving tools Comprehensive monitoring solution Global monitoring for global PLM Cross-system monitoring with recognition of dependencies 20

21 Thank you Jens Krüger Innovation & Product Lifecycle Management Mobil: +49 (0) Cirquent GmbH Zamdorfer Straße 120 D München

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