Application Monitoring and UEM 5.6 Professional Certification

Transcription

1 Application Monitoring and UEM 5.6 Professional Certification Exam Blueprint Contributors Ted Feyler, dynatrace Architect, CSO Services Portfolio Manager Rob Vollum, dynatrace Architect, Director dynatrace Enablement Services Andreas Grabner, Technical Consultant, dynatrace Center of Excellence Wolfgang Gottesheim, Technical Consultant, dynatrace Center of Excellence Klaus Enzenhofer, Technical Consultant, dynatrace Center of Excellence Stephanie Schulte, Training and Development Specialist Siobhan Ohmart, Training and Development Specialist Page 1

2 INTRODUCTION The Application Monitoring and UEM Professional Certification covers dynatrace APM technologies. It validates that you have the skills and competencies to install and configure dynatrace components, integrate dynatrace in your application(s), monitor application performance and user experience, analyze results, and troubleshoot issues. This exam blueprint provides the content and context of the Application Monitoring and UEM Professional Certification. Please review this blueprint in its entirety to gain a thorough understanding of exam expectations and requirements. AUDIENCE Candidates seeking Application Monitoring and UEM Professional Certification will fall into one of the following categories: Dynatrace customers Dynatrace partners Dynatrace employees All candidates for the dynatrace Professional Certification must have achieved the dynatrace Associate Certification prior to attempting the Professional Certification. PREREQUISITE KNOWLEDGE While knowledge and experience with dynatrace is required to achieve this certification, examinees must also have working knowledge in the following areas: Familiarity with object-oriented programming: Java or.net Basic understanding of Service Oriented Application (SOA) Architectures (JEE and.net) Experience working with Application Servers, such as WebSphere, WebLogic, JBoss, Tomcat, IIS, etc. Browser data as it relates to debugging and transactions Basic system administration in Windows, Unix, VMware, etc. Basic understanding of database query optimization and troubleshooting Page 2

3 EXAM PREPARATION Application Monitoring and UEM Professional Certification is intended for APM professionals who have both theoretical knowledge and hands-on experience with dynatrace. Examinees must demonstrate proficiency in both to pass the exam. In order to assist certification candidates with their exam preparation, we offer a combination of instructor-led training (ILT) sessions, and self-paced learning with APM University Online. We strongly recommend that candidates achieve the following milestones in preparation for the exam: Application Monitoring Associate Certification (Required) At least six months of experience working with dynatrace in a medium to large installation (up to 200 agents) Be an active participant in the Compuware APM Community ( including: o Product documentation o Knowledge base articles o Discussion forums o dynalearn webinars Attend instructor-led courses (available on request). *Customers, please contact your Customer Success Manager for details. Partners, please contact your Partner Enablement Manager. Employees, please contact your manager or apmu.education@compuware.com Complete Application Monitoring Product Fundamentals self-paced courses on APM University Online Page 3

4 EXAM FORMAT This exam is administered in two parts: Written Practical You must pass the written portion of the exam prior to sitting for the practical portion. The written and practical portions are administered in two separate sessions. You must complete the practical portion within three months of passing the written. WRITTEN EXAM The written portion of the certification is approximately 200 questions including both multiple-choice and multipleresponse items. Multiple-choice: Select one option from a list that best answers the question or completes the statement. Multiple-response: Select multiple options from a list to answer the question or complete the statement. Multiple-response test items are clearly identified. You will be given three and one half hours to complete the written portion of the certification. The written portion is 100% computer graded, with a passing score of 76%. WRITTEN EXAM MODULES The table below lists the modules covered in the written exam and the extent to which they are represented in the exam. Module % of Exam 1. Component Installation and Configuration 33% 2. System Profile Configuration 25% 3. Application Performance Monitoring and Diagnosis 18% 4. Business Transactions and Measures 3% 5. Dashboards 5% 6. Integration 7% 7. Troubleshooting 4% Total 100% WRITTEN EXAM OBJECTIVES The following objectives map back to the Exam modules listed above. The topics and concepts below each objective are intended to clarify the objective and are not a comprehensive listing of exam content. 1. Recall the characteristics of Application Monitoring architecture and components. To include: 1.1. Application Monitoring architecture 1.2. Sizing requirements 1.3. Supported platforms 1.4. Application Monitoring Server Page 4

5 1.5. Analysis Server 1.6. Collectors 1.7. Agents 1.8. dynatrace client 1.9. Performance Warehouse Fixpacks Licensing requirements 2. Recall how to configure the System Profile to include: 2.1. Application architecture mapping and naming 2.2. Agent groups 2.3. Autosensors 2.4. Sensors and sensor packs 2.5. Memory and method sensor rules 2.6. Discovery Run 2.7. Out of the box and custom measures 2.8. Monitor measures 2.9. Incidents APIs Error detection rules Monitors Tasks Schedules User experience settings 3. Recall how to monitor and diagnose application performance using the following: 3.1. Performance data 3.2. Runtime data 3.3. Event data 3.4. Sessions 3.5. Common anti-patterns 3.6. Monitoring dashboards 3.7. Monitoring plugins 4. Recall how to use, create and / or configure Business Transactions to include: 4.1. Business transaction requirements 4.2. Out of the box business transactions 4.3. Custom business transactions 5. Recall how to create and/or configure dashboards to include: 5.1. Start Center dashboards 5.2. Infrastructure View 5.3. Application View 5.4. Custom dashboards 6. Recall how to configure dynatrace integrations and extensions to include: 6.1. Load tests Page 5

6 6.2. Load Runner 6.3. LDAP/Active directory 6.4. SMTP 6.5. REST services 7. Recall how to troubleshoot dynatrace to include: 7.1. Connectivity issues 7.2. Installation issues 7.3. Agent mapping issues 7.4. Licensing issues 7.5. Server and Collector health (light weight, bridge to admin) 7.6. Performance Warehouse issues (light weight, bridge to admin) 7.7. No UEM data PRACTICAL EXAM The practical portion of the certification is a hands-on component requiring examinees to install dynatrace components and configure application injection in a heterogeneous Amazon Web Services environment. 15 to 30 minutes prior to the start of your scheduled exam, you will receive a link to the virtual environment from APMU.Labs@Compuware.com. Use remote desktop or the like to connect to the environment. Your proctor will enter the password to environment. You will also analyze stored session files to diagnose application performance and create business transactions. The practical portion of the exam consists of multiple choice questions and open response questions requiring examinees to submit screen captures of the configured environment. The open response items require manually grading, therefore examinees will receive results within 3 to 5 days of completing the practical portion of the exam. The passing score for the practical is 91%. You will be given three to complete the practical portion of the exam. PRACTICAL EXAM MODULES The table below lists the modules covered in the practical exam and the extent to which they are represented in the exam. Module % of Exam 1. Installation and Configuration 40% 2. Application Instrumentation 20% 3. Business Transactions 20% 4. Application Performance Monitoring and Diagnosis 20% Total 100% PRACTICAL EXAM OBJECTIVES The following objectives map back to the Exam modules listed above. 1. Install and configure dynatrace components in a heterogeneous environment. 2. Instrument applications to be monitored by dynatrace Page 6

7 3. Create and / or configure Business Transactions 4. Monitor and /or diagnose Application Performance and User Experience using dynatrace SCHEDULING Certification exams are administered and proctored by Examity. We have partnered with Examity, an online proctoring service, to protect the value of the certification. By utilizing an online proctor there is no need to travel to a testing center. The exam can be taken on a computer, from almost any location. To schedule a dynatrace Associate exam, please log in to APMU and follow the certification icons. Once you have accepted the Compuware Certification Terms and Conditions, you can connect with Examity to schedule the exam. You must schedule the exam at least 24 hours in advance of the time in which you wish to take the exam or pay an on-demand scheduling fee. COST Individuals must pay at time of registration for each phase of the certification: Written: $ Practical: $ An exam may be paid for by credit card or by using a promotional code. Promotional codes can be obtained in exchange for your points, or if you have opted for certifications in your Product Schedule, Statement of Work (SOW) or other contract. Contact your Customer Success Manager (CSM) or certpaymentinquiry@compuware.com to obtain a promotional code. You may schedule your exam using this code. ACCOMMODATION Compuware is committed to ensuring its exams are accessible to everyone, including those individuals who may require accommodation. If you believe you require an accommodation to access this exam, please contact apmu.accommodation@dynatrace.com to request assistance. Compuware Corporation, the technology performance company, makes a difference by providing software, experts and best practices to ensure technology works well and delivers value. Compuware solutions make the world s most important technologies perform at their best for leading organizations worldwide, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: compuware.com. Compuware Corporation World Headquarters One Campus Martius Detroit, MI Compuware Corporation Compuware products and services listed within are trademarks or registered trademarks of Compuware Corporation. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Page 7