Syllabus. Banking Financial Services and Insurance (BFSI)

Transcription

1 Syllabus Banking Financial Services and Insurance (BFSI)

2

3 Business Correspondence and Business Facilitation

4

5 Banking Financial Services and Insurance (BFSI) Certificate Programme in Business Correspondence and Business Facilitation (CPBCBF ) SYLLABUS/ CURRICULUM This programme is training candidates for the job of Business Correspondent and Business Facilitator, in the Banking sector. The programme will help in building the following key competency amongst the learner: Deliver the functions of a business correspondent and business facilitator Sr.No. Topic/ Module Duration (hrs/weeks/ months) 1 Ice Breaker 15 minutes Program Objectives and Expectations Financial Inclusion: Relevance for Rural development, Various initiatives by Government and Non Government Agencies Introduction to BFBC Model - Roles and Responsibilities of BFBC in Financial Inclusion 15 minutes 45 minutes Key Learning Outcomes introduce themselves share their profiles, work in groups and communicate properly List program objectives List expectations from the program List the problems faced by the agents and villagers define Financial Inclusion describe/list the importance of financial inclusion in zero or less banking areas state the importance of intermediaries for ensuring financial inclusion list the various initiatives introduced by government or non-government agencies define and differentiate Business Facilitator (BF) model and Business Correspondent (BC) model list the Eligibility Criteria list the Roles and Importance of BC and BF IL&FS Skills Development Corporation Limited

6 Syllabus Sr.No Topic/ Module Introduction to Banking: Principles of Banking, Functions of Banks Roles and Responsibility of a BC, Compensation Details of the BC s; Documentation required from a BC for their own enrolment & Benefits of Certification Program Other functions of Bank and KYC Performance Reporting Learning Confirmation - I Duration (hrs/weeks/ months) 10 Recap 15 minutes Introduction of Enrolment software Banker-Customer relationship, Principles and AML(Anti-money laundering), Submission and Uploading documents and data 90 minutes 13 Nomination of CSP Key Learning Outcomes what is Banking & main functions of a Bank types of accounts for deposits and loans the structure of the Indian Banking System and discuss the other functions and optional channels of the bank recall the roles & responsibilities of BC do important documents for enrolment of BC state benefits of the certification program know more about functions of a bank know more about KYC norms know about daily reporting get understanding of nature of work (goal) confirm learning revise the learning of previous day. know about Enrolment software know about customer s enrolment process banker-customer relationship secrecy of customer s identity KYC principles meaning of AML practice with help of case and forms the hierarchy and selection procedure prospective level and performance qualities their roles as CSP 6

7 Banking Financial Services and Insurance (BFSI) Duration Sr.No. Topic/ Module (hrs/weeks/ months) Key Learning Outcomes 14 Enrolment process flow be able to understand the complete process from enrolment to opening of a new account know about the roles of a branch manager Software training practice session - I Learning confirmation POS Machine 180 minutes (POS Transaction) Software Training Practice Session - II Live Demo of Banking Transactions by Technology Provider Learning confirmation - III Relationship management, customer satisfaction, Principles of Effective Communication, Setting Goals, Case Study: Group Discussions Micro Finance: Delivery models 120 minutes 90 minutes 45 minutes Practise session on the software confirm learning about POS machine uses of POS machine the use of POS machine for transaction process Practise session on the software live demonstration of Banking Transactions by technology provider Confirm learning improve areas of skills: study in a meeting, objections raised by customers, identify the necessities, overview of benefits introduce self - basic communication skill share views about communication, understand the barriers identify and solve the problems of villagers improve the skills to work in a group and discuss the same micro credit and micro finance; and difference between them role of micro finance in uprooting poverty role, structure, constitution and functions of SHG group IL&FS Skills Development Corporation Limited

8 Syllabus Duration Sr.No. Topic/ Module (hrs/weeks/ months) Key Learning Outcomes 23 Question and answers 45 minutes revise topics learnt 24 Financial Education and Financial Counselling: Roles of BF/BC in Financial Counselling what is financial literacy and importance of this in financial inclusion financial education and its three main topics important components of financial counselling role of BF/BC as a financial counsellor 25 Role Play in Financial Counselling counselling related study on different products meaning of cash flow 26 Cash Flow and Cash budgeting techniques, How to identify fake notes importance of cash flow for a farmer or a businessman and a bank how is cash flow statement prepared its relation with credit administrator and monitoring banks advances 27 Software Training Practice Session - III Practise session on the software 28 Learning Confirmation - IV Confirm learning 29 What CSP offers to customers? will know about various additional services offered by CSP to their customers 30 Principles of Lending: Agriculture and other priority sector advances in Banks deposits and lending cycle of a bank - S.L.R., C.R.R. and profits types of lending and advances Principles of lending to priority sector 31 Software Training Practice Session - IV practical training on process of POS software transaction 32 IIBF Certification test 75 minutes certification by IIBF Total Programme Duration: 5 days 8

9 Debt Recovery

10

11 Banking Financial Services and Insurance (BFSI) SYLLABUS/ CURRICULUM This programme is training candidates for the job of Debt Recovery Agent, in the Banking sector. The programme will help in building the following key competencies amongst the learner: Sr. No Module Duration Key Learnings Introductions, General guidelines Who am I? Why am I here? What is Personal Effectiveness? Introduction to Soft Skills and need for Training Communication and presentation 90 minutes 6 Practice Session 7 Listening 8 Practice Session 9 Body language 10 Practice Session 11 Interpersonal Skills 12 Practice Session 13 Debt Recovery Agent 14 Work of DRA 15 Functions of DRA I 16 Functions of DRA 2 Introduction; IIBF Certification Process, Rules for Certification, Course Overview, Purpose and methodology Participant expectations and challenges - nature of the work. Sharing Successes and Challenges Sharing Successes and Challenges Defining PE through Knowledge, Skills and Attitudes, SWOT, Self-esteem and motivation building Concept of Skills as being learned. Different types of Soft skills and their application in the work of the DRA. Wish List. Establish the need to learn what why and how. Presenting oneself - basic communication stills, attitudes towards communication, understanding barriers. Listening skills - exercises on listening. Body language - dressing and grooming. Effect on bank s image Interpersonal skills - preference for action. What is Debt, Recovery, Agency and Agent? Collection and Recovery - a distinction Nature of the DRA s work-mind map Functions of the DRA: Collecting & remitting - the issues involved. 17 Learning Confirmation Functions: Book-keeping, documenting and reporting 20 multiple choice questions IL&FS Skills Development Corporation Limited

12 Syllabus Sr. No. Module Duration Key Learnings 18 The Banking Story 90 minutes Types of Accounts, Types of Customers Opening an Account: KYC Review of Rank Operations, Accounts and KYC 22 Other Deposits 23 Interest Calculation 24 Closing or Stopping Accounts 25 Practice examples 26 Content Banker-Customer Relationship Bank s obligation secrecy of accounts Payment and Settlement Functions, funds remittance DRA Functions Revisited 90 minutes How banks operate with reference to the Deposit and Lending cycle, how banks earn money, how they pay interest and the importance of Lending. Position of DRA in maintaining flow of money in the bank Venous types of customers who can open accounts Types of accounts and the benefits of each Deposit accounts, types of deposits, rules and regulations concerning opening/closing of accounts, types of customers, KYC information - types of documents required. Learning confirmation + position of the DRA Features of other types of deposits - Fixed Deposits, Recurring Deposits - benefits and drawbacks. Learn the differences between different forms of Interest calculations, interest calculations practice. Reasons why deposit accounts are closed by customers, by the bank or why usage can be stopped Practice cases on types of accounts, interest earned, closure Learning Outcomes Terminology of the different kinds of relationships the Bankers have with type of Customers based on their accounts. Level of trust that a customer has in the bank Circumstances under which a bank can reveal information Understanding how instruments such as Cheques work the clearing and collection functions Demand drafts and their functions Compare Bank functions with DRA functions 12

13 Banking Financial Services and Insurance (BFSI) Sr. No. 31 Module Duration Key Learnings Customer Interface, various channels 32 Anti Money-laundering 33 Bank s Responsibility AML Act 45 minutes 34 Cases 45 minutes 35 Preparation for Test 36 Module 2 Test Paper Assessment of Module 2 Test Paper Real Stories-successes and failures Loan Functions of a Bank an intro 40 Keyword Activity 41 How Banks Earn Money 42 Customer Segments 43 How Loans are Repaid 44 Review of Session on Loans 45 minutes 45 Retail Loans The Retail Loans Success Story Credit Card Friend or Foe? Several ways in which Banking sectors can be used - the different channels. Advantages and disadvantages Understand how money laundering takes place, how it affects the country The bank s responsibility in prevention of laundering Knowledge of how cases are dealt with. Preparation for multi-choice questions etc. Learning Confirmation M2 - Banking 50 questions 48 Preview of Session minutes 49 Review of Retail Loans 45 minutes Correction and understanding of the right answers, recording scores and giving feedback; dealing with new concepts, if any To set the stage for the Loan function and to bring the participant s own experience into play To set the tone for understanding the loan functions overall Revision of keywords covered in the previous Module Understanding Net interest Income and the position of the DRA in maintaining this balance with the Bank General knowledge of the different types of customers who take loans from the Bank Understanding of the advantages and disadvantages of loan repayment methods Learning confirmation of basic Loans concepts, customer etc What are retail loans? Types and classes of retail loans. Growth of retail loans In banking sector Reasons for the growth of retail loans Understanding of how Credit Cards work the advantages and disadvantages of credit cards Preparation for next session Learning Confirmation of Session on Loans IL&FS Skills Development Corporation Limited

14 Syllabus Sr. No. Module Duration Key Learnings 50 Types of Security 90 minutes 51 Understanding Loans and Security 52 Role Plays 45 minutes 53 Review of Sessions on Loans 54 Asset Classification 55 The Bucket Systern 56 Case Studies To understand the need for security creation and the process for different kinds of loans, explanation of terms Application of secured and unsecured loans and security applications Learning confirmation of session Learning confirmation To revise the difference between Assets and Liabilities To understand how Banks classify assets into Standard and NPA5 (RBI Guidelines) Further classification of Loan customers into buckets how customers can move from one bucket to another and the implications for DRAa. Learning Confirmation of the different aspects of Loans 57 Quiz Open Format Quiz on Modules Written Test on Module 3 59 Assessment 90 minutes Expectations of Module 4 Revision of Functions of DRA, Personal Effectiveness Default in Retail Loans, Growing NPAs and need for understanding 63 Need for agency 64 Soft skills - empathy 65 Case studies Learning Confirmation Check on Learning Confirmation I record scores, discuss answers and daffy new concepts Understand the position of the modules and where we have reached Revise the content covered in sessions 1-3; take stock of individual personal effectiveness skills gained. Retails loans - reasons for loans, growth story revisited, general reasons for defauk. differences In the various retail products Need for DR agency to handle default-. Reasons for default in various products. Need for understanding and empathy - introduction to essential Soft skills required for the job Cases to introduce empathy through listening. 14

15 Banking Financial Services and Insurance (BFSI) Sr. No. Module Duration Key Learnings 66 Difficult debtors 67 Soft skills 68 case studies 120 minutes 69 Regulations Policies, processes, procedures DRA Visits - Behaviour guidelines 72 Dos and Don ts 73 Recovery strategies 74 Phone Strategies 75 Practice Code of Bank s commitment Written Test on Module 4 78 Discussion of answers 79 Legal aspects 80 Practice 81 Debt & Credit Counselling 82 Re-possession 83 Legal action, debtors, reports 84 Revision 85 Rights and Duties 120 minutes International Best Practices Various Codes and Policies Dealing with difficult debtors - steps in handlig debtors. Cases of negative behavior Skills of Persuasion and Negotiation Case Studies and practice with Soft Skills Legal and regulatory norms + recap on the basis of loans Processes and procedures of debt recovery. Guidelines fur behaviour during visits Dos and Don ts of debt recovery based on Norms and codes Strategies for Recovery - guidelines. Cases involving different kinds of loans. Telephone Collection Calls Role plays to practise procedures along with soft skills Banking Code of Conduct Earning Confirmation 4 (50 Q en Deht Recovery, 50 previous) Clarification of concepts Legal support and aspects RBI Norms Case Study on legal aspects Additional functions of the DRA - debt and credit counselling (stories) Re-possession of securities - procedures Initiating legal acton, tracing debtors, filing opinion reports General revision of all functions of the DRA Rights and Duties of DRA Best practices In USA and UK, compare to India IBA Model Policy IL&FS Skills Development Corporation Limited

16 Syllabus Sr. No Module Duration Key Learnings Code of Conduct for DRA Fair practices - credit card 90 Fair practices - lenders Code of Conduct for DRA Fair practices - credit card Fair practices - lenders 91 Open Quiz Open Quiz format: complete revision M Written Test on Module 5 Question Paper - Formative (3 nos) Learning Confirmation 5-50 marks ( ) 4 hours and Total Programme Duration = 20 sessions (4 hours per session) Learning Confirmation and Practice 16

17 Banking Financial Services and Insurance (BFSI) Mutual Fund Distribution IL&FS Skills Development Corporation Limited

18 18 Syllabus

19 Banking Financial Services and Insurance (BFSI) SYLLABUS/ CURRICULUM This programme is aimed at training candidates for the job of Mutual Fund Distribution, in the Banking Financial Services and Insurance industry and by the end of the program aims at building the following key competencies amongst the learner: Knowledge of MF Industry Sell the mutual fund investments to several investors Handle Mutual Fund customer queries Duration Sr.No. Topic/ Module (hrs/weeks/ months) Key Learning Outcomes 1 Introduction and Icebreaker 40 minutes To introduce both the trainer and participants with each other 2 About ILFS Skills 15 minutes 3 Set Expectations 20 minutes 4 NISM Examination 20 minutes Concept and Role of a Mutual Fund - Introduction Types of Mutual Funds Fund Structure and Constituents 45 minutes To familiarize the participants about ILFS skills To state the terminal goals of the programme To set expectations and ground rules To explain the rules of the NISM exam To describe what the NISM exam To describe the concept and operations of a mutual fund To list the advantages and disadvantages of a mutual fund To list the different types of mutual funds To briefly describe the various types of mutual funds To explain the fund structure To describe the role and functions of the constituents of a mutual fund IL&FS Skills Development Corporation Limited

20 Syllabus Sr.No. 8 9 Topic/ Module Legal and Regulatory Environment - Role of Regulators in India Investors Rights & Obligations Duration (hrs/weeks/ months) 40 minutes 10 Offer Document 45 minutes Fund Distribution - Distribution Channels Channel Management Practices 13 Accounting 25 minutes Key Learning Outcomes To list the various regulatory agencies To state the roles of the regulatory agencies To state the roles of the self-regulatory organisations To state the role of AMFI as a regulatory body To recall the AMFI code of ethics To state the rights and obligations of investors To identify the importance of an offer document. To name the parts of an offer document. To discuss the contents of an offer document To identify those who can invest in mutual funds To explain the role of distribution channels To explain the channel management practices To explain the different terms associate with accounting 14 Valuation 25 minutes To explain how securities are valued 15 Taxation 16 Investor Services 20 minutes Investment Plans and Services Drivers of Return in a Equity and Debt Scheme 20 minutes 1 hour To explain how taxation is done for mutual funds To explain the procedure for purchase of mutual fund units To explain the different investment plans and services Explain the return aspect of a Equity Scheme Explain the return aspect of a Debt Scheme 20

21 Banking Financial Services and Insurance (BFSI) Sr.No. Topic/ Module Duration (hrs/weeks/ months) 19 Risk 20 Measures of Risk 21 Computing Returns Performance Measurement Benchmarks and Performance Scheme Selection for a Client 25 Types of Assets 20 minutes Financial Planning (FP) Risk Profiling and Assets Allocation Formative Evaluation (1 11) Summative Evaluation (1 3) 20 minutes 45 minutes 2 hours 40 minutess 6 hours Key Learning Outcomes To explain the types of risks faced by different mutual fund schemes To identify the different measures of risk used for mutual funds To calculate different types of returns on mutual funds. To explain the need for measuring performance of MFs To benchmark performance of MFs To explain how to help clients select appropriate schemes Select the Right Investment Product Explain the different types of assets To explain the importance of FP To explain the risk profile of investors To select an asset allocation mix for investors To recommend a model portfolio to investors To test the participants on the knowledge gained To test the participants on the knowledge gained Total Programme Duration: 3 days (This syllabus/ curriculum has been approved by (name of relevant Sector Skill Council or NSDC designated authority) IL&FS Skills Development Corporation Limited

22 22 Syllabus

23

24 IL&FS Skills Development Corporation Limited (A Joint Initiative with National Skill Development Corporation) Mumbai Office: IL&FS Education & Technology Services Ltd., Aditya Textile Industrial Compound, Corduroy Building, 2nd Floor, Safed Pool, Andheri-Kurla Road, Mumbai Tel.: Regd. Office: IL&FS Skills Development Corporation Limited, 2nd Floor, Niryat Bhawan, Rao Tula Ram Marg, Opposite Army Hospital Research & Referral, New Delhi , India. or to us on info@isdc.in