our vision, mission, values and standards 2013

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1 our vision, mission, values and standards learning disability autism mental health

2 our vision, mission, values and standards This year we celebrate 25 years of mcch and look forward to an exciting future. It seems the right time to look again at the things which define us as an organisation. We asked people we support, families, staff and people who buy our services what they think of mcch and what our vision, values and standards should be. We also found out which words people liked best and which words we should not use because they are not easy to understand. Thank you to everyone who took part in our surveys or the special meetings we held across the organisation. Being clear about our vision, mission and values will help us plan new services and help our staff give the best support to people with learning disabilities, mental health needs and autism. Our new standards set out what people can expect from us, help us to review the quality of our work and make sure we are supporting people to achieve their goals. People we support will help us check whether we are meeting our standards by finding out from those who use our services how well we are doing and where we need to improve. Thank you for helping us carry out this important piece of work. I am confident this will help us continue to help people live the lives they choose. Peter Thompson Chief Executive

3 our vision (how we want things to be) A world where: Everyone is valued for who they are and can live the life they choose. our mission (how we will meet our vision) We will continue to work together to provide creative services that support people with learning disabilities, autism or mental health needs. We expect the highest standards, and always challenge ourselves and others to make sure these demanding levels are reached every day. our values (help us to be the best we can be) Our values are the things that are important to mcch. They tell other people what we think is right and wrong. They say how we work with people. We help people to be the best they can be. We respect people as individuals. We listen and learn by working together. We think of new ways to make good ideas happen. We work to the highest standards and make sure we are the best we can be.

4 Having choice and control You make your own choices and decisions. You have more control in your life. We will make sure your choices are included in your support plan. We will make sure our staff and volunteers know about your rights, the Mental Capacity Act 2005 and other laws. And if you need us to: We will help you understand your rights to make choices and decisions. We will help you understand about taking control of your life and what this means. We will help you understand what choices you have and what will happen when you make a choice. We will support you to understand any risks involved with your decisions. We will help you find support from independent advocacy services. We will act in your best interests and follow the law if we need to make a decision on your behalf.

5 Respect and dignity You are respected and valued for who you are. You are treated fairly and with dignity. We will treat you fairly and will not discriminate against you. We will respect and stand up for your rights to privacy and dignity. We will respect your culture and beliefs. We will support you to make a complaint if you want us to.

6 Being independent, safe, healthy and well You are supported to be independent, safe, healthy and well. We will include in your support plan about how you need and want to be supported. We will make sure you and others know where to get help if you are worried about your safety or someone else s safety. We will support you if you are being abused by making sure you are safe and helping you choose what you want to do. And if you need us to: We will support you to do things for yourself. We will help you find ways of making things safer for you and other people. We will help you find out how to stay healthy and well and support you to get any help you need.

7 Involvement and taking part You are involved in everything to do with your life. We will support you to be involved in everything to do with your life if you want and need us to. We will respect that you might not want to be involved. Your support We will work with you to plan your support and check with you that it is what you want and need. We will support you to take part in activities where you live if you want to and need our help. mcch We will encourage you to be involved in how mcch does things. We will make it easy for you to tell us what we are doing well, how we can improve and what new services should be like. We will listen to what you tell us and take account of your views. We will train our staff and volunteers about good ways to involve people we support in their work and check they are doing this. We will use easy read words and other ways of communicating if you need us to.

8 Rights and responsibilities You are listened to and have your rights respected. You are supported to understand and meet your responsibilities. We will make sure our staff and volunteers understand and respect your rights. And if you need us to: We will help you understand your rights. We will support you to make sure you are listened to and your rights are respected. We will tell other people about your rights. We will make sure others do not stop you having your rights. We will help you to understand and respect the rights of others. We will help you understand and meet your responsibilities.