The Emotionally Intelligent Engineer

Transcription

1 Welcome to The Emotionally Intelligent Engineer Presented to PENC Rich St Denis (678) Rich St Denis (678) All rights reserved.

2 Icebreaker What is your formula for excellence as an engineer? where a = b = c = d = e = Excellence = f (a x b x c x d x e)

3 The Keys to Excellence as an Engineer Excellence as an Engineer is a function of -- Adequate Resources Technical Expertise Logical Intelligence Linguistic Intelligence Emotional Intelligence People + Tools + Time Job Knowledge/Experience Problem Solving Smarts Communication Smarts Emotional Smarts

4 Humans Are Capable of Several Forms of Intelligence, says Howard Gardner PhD Logical/Mathematical Intelligence (IQ) Linguistic/Verbal Intelligence Musical/Rhythmic Intelligence Spatial Intelligence Physical/Kinesthetic Intelligence Emotional Intelligence (EI or EQ)

5 Emotional Intelligence Defined The ability to recognize and positively manage emotions in oneself and others. 5

6 The Business Case for EI It leads to-- Better customer service Better teamwork Improved communication Better operational results Higher earnings Higher morale and retention Less distress and burn-out High EI people and organizations have a competitive advantage.

7 Daniel Goleman on Emotional Intelligence and Leadership Effective leaders are alike in one crucial way: they all have a high degree of emotional intelligence. What Makes A Leader? Harvard Business Review, Nov-Dec 1998

8 Essential Truths about Emotions Emotions are all valid. They are often on mute but are sometimes raw and intense. 8

9 Emotions are part of a smart, functional, physiological system

10 Emotions are often constructive. They help us survive, thrive, and interact well with others. 10

11 Sometimes they can be destructive. 11

12 Identify Emotions in the Workplace Constructive Emotions You Want to See Destructive Emotions You Want to Minimize 12

13 Examples of Constructive Emotions A feeling of Achievement Belonging Courage pride, self-worth, self-esteem acceptance, inclusion, unity, oneness confidence, calm Determination drive, persistence, desire Empathy Fun Trust compassion, caring joy, Happiness, enthusiasm, positivity faith, belief, assurance, safety + on occasion, a little healthy Fear or a little righteous Anger

14 Examples of Destructive Emotions A feeling of Anger hostility, irritation, rage Boredom apathy Contempt disrespect, disgust, hatred Despair hopelessness Envy jealousy Fear anxiety, negativity, pessimism Distrust skepticism, cynicism

15 EI Skills We Can Develop Anticipate, see and understand emotions. Read and name emotions accurately. Express emotions appropriately. Prevent, cope with, and defuse destructive emotions and behaviors. Inspire constructive emotions and behaviors. Use emotions to make good decisions.

16 Six Competencies of EI Understanding Emotions Controlling Destructive Emotions Influencing Constructive Emotions Self Mastery Skills Self- Awareness Self- Control Self- Motivation Social Mastery Skills Social Awareness Intervention Influence

17 1. Become more aware of emotions. Paul Ekman PhD Expert on reading emotions

18 2. Exert greater self-control. When you start to lose it Re d Yello w Stop Think Delay your response. Consider your options. Gree n Act Speak and act out of choice. Show things down and choose your response.

19 How to Slow Down Your Response through Active Listening Absorb what was said and felt. Ask for more. Acknowledge what was said and felt. Agree with something. Appreciate the input. 19

20 How to Assert Your Feelings + Needs Tactfully The WIBI Statement When I saw I felt and because.. I d like to see (what you saw happen) (what you felt emotionally) (why you felt that way) (what you want) Speak it in the preferred style of the listener.

21 3. Stay positively self-motivated. Pressure, stress, conflict, difficult people

22 4. Gain greater awareness of the emotions of others. Pay attention to the three V s: Visual clues what you see Facial expressions, gestures, posture, actions Verbal clues -- what is said Words that are spoken Vocal clues how things are said Tone, volume, speed, pitch, inflection, pauses

23 5. Build relationships.

24 6. Influence and inspire others.

25 You can develop your EI! If you have the desire If you have a few practical tools If you practice using the tools If you get feedback on how you did and keep trying

26 Recommended References Primal Leadership by Daniel Goleman et al Emotional Intelligence 2.0 by Travis Bradberry and Jeane Greaves The Emotional Intelligent Manager by David Caruso and Peter Salovey