1 Supplier Quality Standard 1.0 Purpose The purpose of this Supplier Quality Standard is to communicate the expectations and requirements of Baxter Healthcare Corporation to its suppliers. These expectations are based on Baxter s philosophy of defect prevention and continuous improvement by developing quality into products and services rather than defect detection after they are produced. The requirements within this standard are provided as a supplement to, and do not replace or alter the terms or conditions within Baxter s Purchase Orders, Quality Agreements, engineering drawings and/or specifications and/or any agreement between Baxter and the supplier. In this standard, sentences containing shall are requirements, sentences in italics or containing should are provided for guidance only. 2.0 Applicability This standard, identified in the Quality Agreement, applies to Baxter suppliers who provide: Parts Materials Assemblies Printed Material Services, which can impact product quality Finished goods, both those that carry the Baxter trademark, as well as distributed product. Contract Design and Development Custom application or embedded software 3.0 Associated Documents 3.1 Reference ISO 9001 Quality Management Systems Requirements ISO/TR Guidance on Statistical Techniques for ISO 9001 ISO ISO14001 Medical Devices Quality Management Systems Requirements for Regulatory Purposes 2 nd Edition Environmental Management Standard
2 ISO14971 ICH Q7A ICH8 ICH9 ICH10 EudraLex Volume 1 EudraLex Volume 2 EudraLex Volume 4 EUCD 93/42 FDA 21 CFR 820 FDA 21 CFR 210 & 211 FDA 21 CFR 606 FDA 21 CFR 610 Health Canada Health Canada IPEC PQC GMP MHLW MHLW No. 179 MHLW No. 169 Medical Devices Application of risk management to medical devices Good Manufacturing Practice Guide for Active Pharmaceutical Ingredients Pharmaceutical Development Quality Risk Management Pharmaceutical Quality Systems Handbook Pharmaceutical Legislation Medicinal Products for Human Use Pharmaceutical Legislation Notice to applicants and regulatory guidelines medicinal products for human use Good Manufacturing Practice (GMP) Guidelines European Union Commission Directive Medical Device Directive (MDD) Title 21 Food and Drugs, Subchapter H Medical Devices, Parts 820 Quality System Regulation Title 21 Food and Drugs, Subchapter H Medical Devices, Parts 210 & 211 cgmp in Manufacturing, Processing, Packaging, or Holding of Drugs and Finished Pharmaceuticals Title 21 Food and Drugs, cgmp for Blood and Blood Components Title 21 Food and Drugs, General Biological Product Standards Canadian Medical Device Regulations Canada Good Manufacturing Practices (GMP) Guidelines The Joint IPEC-PQC Good Manufacturing Practices Guide for Pharmaceutical Excipients Japanese Pharmaceutical Affairs Law Japan - Ministerial Ordinance on Standards for Manufacturing Control and Quality Control for Drugs and Quasi-drugs Japan Ministerial Ordinance on Standards for Manufacturing Control and Quality Control for Medical Devices and In-vitro Diagnostic Reagents
3 4.0 Definitions Definitions are available in Appendix I (Section 13) of this standard. 5.0 Responsibility and Authority It is the responsibility of the supplier to understand and ensure compliance with this standard and Baxter s engineering requirements, specifications and drawings. Supplier Quality personnel within Baxter are responsible for maintaining this standard and establishing, maintaining and evaluating approved suppliers. 6.0 Introduction This standard emphasizes: The importance of establishing defined and mutually agreed upon requirements. The expectation that suppliers develop and maintain a comprehensive quality system that ensures Baxter receives product and services that conform to requirements. A continual focus on improvement in quality, cost, and innovation, including sustainability, to mutually benefit the supplier and Baxter. Manufacturing in accordance with appropriate current Good Manufacturing Practices (cgmp). 6.1 Supplier Expectations Baxter s suppliers shall develop and maintain a management system to assure consistent conformance of their products and services to specified requirements. Note: A quality system that demonstrates conformity to ISO 9001 establishes a base from which a supplier can focus on quality and continually strive to improve. Although not required by Baxter, suppliers are encouraged to have their conformance confirmed by an independent audit (such as 3 rd party certification). Suppliers shall fully comply with the Baxter Ethics and Compliance Standards for Suppliers/ Code of Conduct discussed later in this manual. 6.2 Suppliers are fully responsible for the quality of their products. Suppliers shall ensure that each of their products or services comply with all the requirements mutually agreed to with Baxter as well as all applicable requirements defined by regulatory agencies (such as FDA and Health Canada). Suppliers are accountable for and assume full responsibility for the quality of the products or services they provide. Approval and verification, by Baxter, of supplier s facilities, systems, and records does not absolve the supplier of the responsibility to provide acceptable product.
4 6.3 Suppliers are fully responsible for their supply chain. Baxter s suppliers are responsible for the quality and material compliance related activities of their suppliers, subcontractors, service providers, and/or material sources. Suppliers shall document and verify that their suppliers facilities, procedures, materials, and controls meet or exceed the agreed to requirements. Baxter should request supporting data of these evaluations. Baxter shall rely on its supplier s to maintain control of their supply base, but reserves the right to audit or evaluate these sources to ensure supply chain safety and/or understand other potential impacts to Baxter. 7.0 Quality System Requirements Baxter s suppliers shall have a defined quality system. This section specifies the requirements of a comprehensive quality system that is important to ensure Baxter receives products and services that conform to requirements. 7.1 Quality Manual, Policy and Objectives The supplier shall document its quality system. This should include a stated quality policy and quality manual. Note: A quality manual defines the structure of their quality system, by defining the scope of the quality system, by describing how processes of the quality system interact and by referencing documented procedures used to implement the quality system. The quality policy defines a supplier s intent and direction with respect to Quality and serves as a general framework for action. Measurable quality objectives shall be established. The supplier s quality objectives shall be measurable and consistent with the quality policy. Once quality objectives are established for relevant functions and levels of the supplier s organization they shall be monitored by the supplier to ensure an effective quality system and customer focus. The supplier shall identify its necessary procedures and records that ensure effective operation and control of its processes. 7.2 Control of Documents The supplier shall identify essential documents relating or pertinent to the quality system and control such documents. The supplier s document control methods shall ensure that only approved, issued, and effective documents are utilized. Documents shall be legible and identifiable. With respect to documents which become obsolete but are retained, the supplier shall have a method of identification of such documents as obsolete and segregation of such documents to prevent accidental use.
5 7.3 Control of Records The supplier shall maintain legible, readily identifiable and retrievable records as evidence its products meet Baxter s requirements. Examples of records a supplier should retain, to demonstrate its conformance to requirements, include test results, equipment verification records and calibration records. The supplier shall define how it identifies, stores, protects, retains and disposes of its records. Note: A supplier should determine its record retention period to be equivalent to the lifetime of the product, as defined by the supplier unless Baxter defines the record retention duration per the Quality Agreement. Note: The supplier should use Good Documentation Practices (GDP) when creating and maintaining records to ensure clear, complete and accurate information is recorded. Baxter recommends that the supplier have rules that describe GDP when approving, making handwritten entries on, copying, and/or modifying documents. Some GDP examples are avoiding the use of white out to make corrections, avoiding the use of pencil, ensuring records are dated correctly at the time created, recording the appropriate approvals, and ensuring personnel don t review and approve their own work. 7.4 Management Responsibility The supplier shall ensure that responsibilities and authorities are defined, documented, and communicated within its organization. The supplier shall maintain the appropriate resources for an effective quality system. 7.5 Management Review The supplier shall regularly review its quality system to ensure the ongoing suitability, adequacy and effectiveness of the quality system. Note: A review of the quality system should include written documentation of audit results, customer feedback, process monitoring results, and product performance. After the review opportunities for improvement should be considered. The supplier shall maintain records of its decisions or actions from the review in accordance with Section Design and Development Control The supplier shall use specified requirements, specifications and drawings as the basis for its design and development plan. Note: The plan, sometimes called a quality plan, defines the design stages with necessary steps and resources to assure the product satisfies Baxter s requirements. The plan should be maintained throughout the design process and should incorporate design reviews, verification and validation plans, monitoring activities, inspection criteria or test requirements.
6 The supplier s design verification shall be planned and recorded to confirm the supplier s design meets requirements. The supplier s design validation activities shall be planned and recorded to confirm the product meets the user requirements and is fit for use. The supplier shall use its design outputs to establish a controlled operation at its manufacturing, test or inspection location. Note: Design outputs are engineering drawings and specifications of the design, critical process parameters (CPP), critical to quality (CTQ), essential requirements checklist (ERC), or essential to design outputs (EDO), and product acceptance criteria. Baxter s suppliers shall implement a change process that ensures any effects on the product are understood. The supplier s change process shall include necessary reviews, verification of change and validation of the product before the change is implemented in accordance with Section Purchasing Controls Baxter s suppliers shall define requirements and establish a supplier selection process that ensures that their suppliers have the potential and ability to meet specified requirements. The supplier is responsible for the quality of all components and raw materials it purchases for its product. Where components and raw materials do not meet specified requirements then the supplier shall document its mitigation activity. If necessary, the supplier is responsible for additional controls to ensure its product satisfies requirements. When the supplier implements inspection or other activities to ensure that purchased product meets requirements then these methods and results shall be documented. Records shall be maintained in accordance with Section 7.3 and made available to Baxter upon request. 7.8 Production Provisions The supplier shall document and control its production conditions to ensure its product meets specified requirements. Note: This may require the supplier to make use of documented procedures, work instructions, reference materials, suitable equipment and specific monitoring and measurement devices where the absence of such could affect quality. The supplier s controls shall be established using the appropriate design outputs and available at the manufacturing, test, or inspection location. Note: This should include current engineering drawings and specifications, critical process parameters (CPP), critical to quality (CTQ), essential requirements checklist (ERC), or essential to design outputs (EDO), and product acceptance criteria. The supplier shall protect product, equipment, and personnel against potential contamination.
7 Note: The supplier should document cleanliness requirements, monitor conditions or make special arrangements to protect product quality and health of personnel. When a sterilization process is necessary, the supplier shall record its process parameters and maintain traceability for each production batch. Baxter s suppliers shall employ process controls, which are consistent and appropriate for the operations being conducted. Where the operation may result in product not meeting specifications Baxter s suppliers shall implement documented mitigation activities, such as enhanced control plan, verification and inspection, or process control parameters. Note: Process control is a system for ensuring that product consistently falls within predefined process parameters (limits). Equipment, monitoring and measuring, labeling, packaging, cleanliness, and release activities shall ensure the product meets Baxter s requirements. Records shall be maintained in accordance with Section 7.3 and made available to Baxter upon request. 7.9 Monitoring and Measuring of Process and Product The supplier shall use appropriate measurement methods to monitor planned results of processes to confirm its product meets specified requirements. Defining test methods in an established control plan or similar document should ensure testing is conducted in accordance with the established limits and frequency. Baxter s suppliers shall monitor critical to quality (CTQ), essential requirements checklist (ERC), or essential to design output (EDO) product characteristics at appropriate stages of the production process to confirm that product produced meets requirements. Records of these results shall be used to authorize release of product to Baxter. Note: Acceptance criteria for performance testing when planned and monitored are evidence the product meets requirements. Products not meeting specified requirements are cause for the supplier to investigate the process for the cause, and take appropriate corrective action as necessary. Controls shall be in place to prevent product delivery to Baxter until the conformity of the product is confirmed Validation of Processes for Production Baxter s suppliers shall qualify critical equipment and computerized systems before validation. Note: This qualification should be carried out by conducting the appropriate design qualification (DQ), installation qualification (IQ), operational qualification (OQ), performance qualification (PQ) and/or process validation (PV). When the output of a process is unable to be verified by testing, validation activities shall be conducted by the supplier using a documented procedure. The qualified individual that conducts the validation activity shall document its result and make the results available to Baxter upon request.
8 The supplier s validation shall confirm with objective evidence that the process consistently meets the planned outcome. Therefore, the supplier shall validate products made from its production tools, processes, and cycle times to confirm they meet the product requirements, specifications and parameters. The supplier shall periodically review and maintain process parameters established during validation. These parameters are to be monitored and controlled to ensure product specifications continue to be met. Note: If trends outside predefined process parameter limits are found the trend should be investigated, corrective action may be taken and revalidation considered. Prior to implementing any modification to a process, the supplier shall complete necessary verifications and tests (including preliminary capability studies) to ensure the process produces product that meet specified requirements. The supplier shall implement changes in accordance with Section 9.0 Supplier Notice of Change Product Identification and Traceability The supplier shall establish a system for the control of all materials. Note: Control procedures are to ensure that products are properly identified and do not become mixed with other orders. The supplier shall identify product status throughout the production process to ensure that only product that has passed the required inspections and tests are shipped to Baxter. The supplier shall establish a traceability system that tracks components from raw material through inspection, test, and final release operations, including rework and sub-supplier procedures Control of Inspection, Measuring, and Test Equipment The supplier shall establish monitoring and measurement processes to ensure product meets specified requirements. Measurement uncertainty shall be known. The supplier is responsible for its gauges, tool masters, fixtures and measurement/test equipment and verifying the accuracy of measurements to ensure the integrity of the measurement system. Note: Measurement uncertainty or measurement error may be defined within the measurement instrument s specification by its manufacturer. The supplier shall ensure measuring and test equipment is routinely calibrated, inspected, checked and maintained with a documented procedure. Any standards the supplier uses for calibration shall meet applicable regulations, have specified directions and limits to ensure accuracy and precision. The supplier s records shall be available to Baxter upon request. When nonconforming equipment is found the supplier shall confirm the validity of previous measurement results made with the nonconforming equipment. An impact analysis shall be performed by the supplier when a product is shipped after being approved by a measurement
9 system operating outside of agreed upon limits of variation. Baxter shall be notified immediately when the impact analysis concludes Baxter s product is impacted. Note: Some Baxter Entities may require use of accredited laboratories for testing or calibration Internal Quality Audits The supplier shall have an independent audit program; the program must ensure auditors cannot audit work that is their responsibility. A supplier shall conduct internal audits in accordance with an established audit plan to ensure continued compliance with the quality system, internal procedures and customer requirements. Results and actions taken shall be documented. Such records shall be made available to Baxter upon request Control of Nonconforming Product The supplier shall have a documented process to control product that does not meet requirements. Nonconforming product shall be identified, segregated and evaluated. The evaluation results of the nonconformance and its analysis of the impact to the product shall determine what action is to be taken with the product. Disposition of the nonconforming product shall be reviewed and documented by an individual with the designated authority and appropriate expertise. The supplier shall record any actions, including any justification of use and approvals for disposition of the nonconforming product. If the nonconforming product is corrected by the supplier, acceptance criteria shall be used to confirm the product meets requirements. If the supplier detects nonconforming product after delivery, an impact analysis shall be performed by the supplier. Baxter shall be notified immediately when the impact analysis concludes Baxter s product is impacted. Note: When a product nonconformance is identified by Baxter, a Supplier Corrective Action Report (SCAR) may be issued to the supplier. If a SCAR is issued the supplier is expected to provide an appropriate response using the SCAR system Handling, Storage, Packaging, Preservation, and Delivery The supplier shall comply with specified packaging requirements and instructions. Packing operations shall be controlled to prevent mislabeling, cross contamination, and/or adulteration. Suppliers shall establish and follow packaging standards and methods to ensure that material is adequately protected from alteration, damage and contamination during transit. Every effort should be taken to ensure package integrity. Supplier labeling shall meet applicable regulations and standards, remaining legible and attached to product during normal handling, storage and distribution conditions.
10 If applicable or when required, the supplier shall ensure labels have the correct expiration date, control number, handling, storage instructions and location of manufacture, and remain legible and affixed to the product Training The supplier shall develop and maintain a competent workforce with the necessary education, skills, and experience to implement its quality system and ensure its product meets specified requirements. When the supplier conducts training or takes other action to improve the competence of its workforce, the effectiveness of training or other actions taken shall be periodically evaluated. The supplier shall maintain records that document workforce competence. Records for personnel should include education, training, or experience. Supplier personnel shall be aware of their responsibilities that prevent defects and ensure the quality of the supplier s product. Note: The supplier can use defect awareness training to ensure personnel understand how improper job performance can cause product defects Analysis of Data Baxter s suppliers shall use appropriate analysis of data to identify defects or opportunities to prevent defects. Such records shall be made available to Baxter upon request. Note: The supplier should use data analysis to understand if its product conforms to requirements, if its processes achieve planned results, or if process or supplier trends may result in defects. Baxter suppliers shall utilize the appropriate statistical techniques, when making decisions about products and monitoring process performance (i.e. first pass yield, SPC, etc.) Continual Improvement The supplier shall implement continuous improvement efforts. Note: The supplier should use its quality objectives, audit results and management review process to facilitate overall improvement of its quality system Corrective Action and Preventive Action Baxter suppliers shall establish and maintain documented procedures for implementing corrective and preventive action with disciplined problem solving methods. Supplier corrective or preventive actions shall eliminate the causes of actual or potential nonconformities and be appropriate to the magnitude of problem or risk encountered.
11 The supplier s corrective actions shall prevent recurrence when a nonconformance to specification or requirements occurs. The supplier s preventive actions shall prevent occurrence and eliminate potential nonconformance to specifications or requirements. The supplier shall record any corrective and preventive action taken, its result and review the effectiveness of the action. Note: Baxter may require the Supplier Corrective Action Request (SCAR) process be followed to make its root cause evaluation and conclusions available to Baxter Servicing (If applicable) A supplier responsible for servicing shall document its process and conduct operations in a controlled environment. Equipment, monitoring and measuring, labeling, packaging, cleanliness, and release activities shall ensure the product meets requirements. Records shall be maintained in accordance with Section 7.3 and made available to Baxter upon request. A supplier responsible for servicing potentially contaminated products shall ensure documented prevention methods are in place to protect other product, equipment or personnel from potential contamination. 8.0 Production Part Approval Process (PPAP) Submission Baxter may require suppliers to obtain Baxter production part approval according to the Production Part Approval Process (PPAP) prior to production shipments. The Baxter PPAP process ensures that the supplier s manufacturing process has the potential to meet specified requirements. A Baxter Supplier Quality representative can identify the appropriate PPAP submission level for the part or component and any documentation necessary to complete the process. Baxter may request a control plan or equivalent description of the production process as part of the PPAP submission. Control plans provide a description of dimensional measurements, material and functional tests that occur before and after full production. Baxter may request samples for first article inspection to confirm product meets Baxter s requirements. When requested, Baxter requires that samples be produced using production equivalent equipment and processes at the location that is to be used to produce future material. 9.0 Supplier Notice of Change (SNC) Suppliers shall notify Baxter prior to making any change that may affect conformance to defined requirements, product quality, or a regulatory filing. Note: The supplier should use the Baxter Supplier Notice of Change Form (Baxter Form CQF0061) and submit it with any change documentation demonstrating the acceptability of the change
12 to Baxter SNC form can be obtained at and suppliers/suppliers/forms and information.html. The supplier s change control activities shall be planned and documented to assure compliance of products to requirements. Baxter may require the supplier to make its evaluation data and conclusions available to Baxter. At a minimum, the supplier shall: Ensure that personnel executing the change are qualified Evaluate all changes for product or process risk (including efficacy and safety) Document and communicate changes to Baxter in writing prior to execution, and Obtain Baxter s approval, in writing using a Baxter SNC Form, prior to implementation Approved Supplier Requirements and Locations Baxter purchases materials, parts, assemblies, printed materials, services, and finished goods from suppliers that appear on Baxter s Approved Supplier List. Baxter shall evaluate and approve each supplier manufacturing location independently Evaluation Baxter evaluates and identifies potential sourcing partners prior to proceeding with the supplier approval. The supplier evaluation is completed on a risk basis to determine if each supplier is capable of meeting Baxter s quality, delivery, performance, and continuous improvement objectives. A typical supplier evaluation may include: gathering and analysis of data about the supplier an on-site assessment of the quality system or regulatory compliance review by Baxter personnel completing the quality agreement. Baxter may consider financial standing, cost, product expertise, past performance (if known), technology, logistics, ability to manufacture in accordance with appropriate current Good Manufacturing Practices (cgmp),supply chain integrity, business continuity risk, and known significant environmental, safety or human rights compliance or other serious sustainability concerns when evaluating a potential supplier On-site Audit (Initial) Baxter representatives may conduct an on-site audit to: Assess the supplier s facilities, quality system, and process controls and determine if there is potential impact on Baxter s manufacturing process Assign risk levels on parts/materials, as appropriate, and determine if there is potential product or regulatory risk. Confirm the capability of the supplier to manufacture to Baxter s requirements.
13 10.3 Quality Agreements Baxter may require a quality agreement for suppliers of parts, materials, assemblies, services, and finished goods or with any other supplier as deemed appropriate. A quality agreement is a supplier s commitment to meeting Baxter s quality expectations Regulatory Conformance Baxter requires each supplier site have the appropriate regulatory approval for the product the supplier provides Baxter. The approval confirms the conformance of a supplier s facility relative to the production of a specific product to applicable regulatory requirements Supplier Monitoring Baxter entities may commonly use the following criteria to rate a supplier s performance: Quality of products or materials provided Delivery performance Service provided Supplier responsiveness/communication Total number of SCARs, supplier response time, and or defective parts per million (PPM) Total Cost/Cost Containment Each Baxter entity may periodically communicate results to their suppliers On-site Audits, Assessments, and Reviews (Maintenance) At the discretion of Baxter, an on-site process audit at the supplier may be deemed necessary. Conditions which should warrant audits include quality issues, engineering changes, process changes, plant location changes or the criticality of the part. When an audit is necessary, Baxter should contact the supplier to schedule the on-site visit and confirm the agenda. Baxter is committed to supplier development and may conduct supplier assessments and reviews to identify opportunities to improve quality, delivery, or productivity On-Time Delivery of Quantity Ordered Baxter calculates safety stock and plans production based on an expectation of 100% on-time delivery. Supplier s not meeting this expectation should thoroughly investigate the cause of each late delivery and implement corrective and preventive action plans to achieve continuous improvement.
14 12.0 Business Practices 12.1 Ethics and Compliance Baxter s suppliers shall be law abiding and comply with legal requirements relevant to the conduct of all their businesses. Suppliers shall fully comply with Baxter s Ethics and Compliance Standards for Suppliers. Baxter s Ethics and Compliance Standards for Suppliers can be accessed via the internet at uppliers.html Confidential Information Disclosure and use of confidential information obtained from Baxter when conducting business is defined and agreed to within the contract. When it is necessary to discuss confidential matters, a nondisclosure agreement shall be executed between Baxter and the Supplier before exchanging any information Regulatory The supplier shall operate and conduct itself in accordance with current Good Manufacturing Practices (cgmp). The methods used in the design, manufacture, packaging, labeling, storage, installation and servicing of all products and services shall ensure Baxter product is safe and effective and in compliance with all applicable regulations. The supplier shall notify Baxter upon receiving notification of any regulatory inspection or action of or relating to supplier s business activities with Baxter Environmental Baxter is committed to developing manufacturing processes that are inherently less wasteful and hazardous, minimizing or eliminating adverse environmental impacts from the beginning. Suppliers shall operate in an environmentally responsible manner and should be striving for, at a minimum: Elimination and reduction of restricted, toxic and hazardous constituents/substances in products. Tracking and reducing environmental impacts of their operations, including natural resource and energy consumption, greenhouse gas emissions, waste generation, waste water discharges, and air emissions. Preventing accidental releases of hazardous materials into the environment and adverse impacts on the local community Material Compliance Suppliers shall agree to comply with all Baxter requests for information relating to material compliance, including but not limited to EU and other country Restriction of Hazardous Substances
15 Directives and related substance declarations or evidence as requested, human rights supply chjain related laws such as the U.S. Dodd-Frank Act (Conflict Minerals provisions) and related declarations, and EU and other country Registration, Evaluation and Authorization of Chemicals (REACH directive) data by providing the material content data on the products / materials Baxter purchases from supplier. Supplier shall provide information in forms provided by Baxter or as agreed upon by the parties. Suppliers of Finished Goods that are electrical or electronic in nature will provide Baxter a RoHS/RoHS-2 Conformity Declaration/Certificate in advance of purchase of the finished good. Baxter suppliers shall comply with all global environmental and human rights rules and regulations; including implementing programs to ensure products do not contain restricted or banned substances or take steps to ensure the raw materials do not originate from areas of conflict and significant human rights abuses (Conflict-Affected and High Risk Areas as defined by the OECD) and make the proper documentation available on a periodic basis as requested by Baxter or its authorized representatives. With regards to requests for the origin of substances in products, suppliers agree to cooperate with Baxter and conduct reasonable due diligence of its upstream suppliers to facilitate Baxter s compliance efforts Customs Trade Partnership against Terrorism (C-TPAT) The C-TPAT program is a voluntary government business initiative with the purpose of building cooperative relationships that strengthen and improve international supply chain and U.S. border security. Baxter has committed to ensure the integrity of our security practices and communicate and verify the security guidelines of our suppliers. When Baxter is the customs importer of record and the supplier ships product from a non-u.s. location to a Baxter U.S. operation, the supplier shall complete the following forms: Supplier C-TPAT Security Assessment Form Supplier C-TPAT Security Agreement 13.0 Appendix 1 Definitions and Glossary for Supplier s Use As used in this standard, the terms below have the following meaning. The definitions from the Baxter Glossary have been used as the basis for this glossary. Approved Suppliers are suppliers that have demonstrated evidence of being able to meet Baxter requirements and are listed on Baxter s Approved Supplier List. Change is any modification to design, structure, or intended use of a product, process, or system within the scope of the Quality System. A change includes initiation, relocation, or retirement of a product, equipment, process, or system. Computerized Systems are a broad range of systems including, but not limited to, automated manufacturing equipment, automated laboratory equipment, process control and process analytical, manufacturing execution, laboratory information management, manufacturing resource planning,
16 clinical trials data, vigilance and document management systems. The computerized system consists of the hardware, software, and network components, together with the controlled functions and associated documentation. Controlled Environment is a specific working area that has the primary objective of controlling one or more physical, chemical, or biological variables. Correction is an immediate action taken to eliminate an existing exception or nonconformance. Corrective Action is an action taken to eliminate the cause(s) of a detected, existing exception, non-conformance, or other undesirable situation, in order to prevent recurrence. Critical Process Parameter (CPP) - A process parameter whose variability has an impact on a critical quality attribute and therefore should be monitored or controlled to ensure the process produces the desired quality. Critical to Quality (CTQ) - Key characteristics of a product or process whose performance standards shall be met in order to satisfy the specified requirements. CTQs may overlap with Essential Characteristics and Essential Design Outputs. Performance CTQs representing top performance characteristics, when fully defined, should be measurable with a target, specification limit(s), and have a quality goal. Critical System is a system that has the potential to directly impact the quality of the product produced such as, but not limited to, Distilled Water, Environmental Air, and Process Air systems. Design Input is the physical and/or performance requirements of a device that are used as a basis for device design. Design Output is the iterative result of a design effort during design and at the end of the total design effort. Essential Design Output (EDO) are the functions, features or other design output elements necessary to achieve freedom from unacceptable risk, specifically those functions relied upon for safety and effectiveness as identified by the device's risk management process, including the device's claimed, and medically relevant, intended uses and other known uses widely prescribed within the practice of medicine. Essential Requirements Checklist (ERC) is a document providing the relevant information to demonstrate the compliance with the Essential Requirements of the Medical Device Directive. Installation Qualification (IQ) is the documented verification that a system is installed according to written and pre-approved specifications.
17 Operational Qualification (OQ) is the documented verification that a system operates according to written and pre-approved specifications throughout all specified operating ranges. Performance Qualification (PQ) is the documented verification that a system is capable of performing or controlling the activities of the processes it is required to perform or control, according to written and pre-approved specifications, while operating in its specified operating environment. Preventive Action is action taken to eliminate the cause(s) of a potential exception, nonconformance, or other undesirable situation, in order to prevent occurrence. Product Change is a permanent or temporary modification made to the design or manufacture of a component or finished good. Production Part Approval Process (PPAP) demonstrates the manufacturing process has the potential to produce product that consistently meets all requirements. Quality Manual defines the structure of a quality system with scope, a description of how processes of the quality system interact and by referencing documented procedures used to implement the quality system. Quality Records are original or true copies of documentation proving that activities required by the quality system have occurred. Examples of quality records include: training records, change history files, test results, calibration records, exception reports, and master production records. Requirement is a need or expectation that is documented in writing. Requirement may be related to the product, system or process. Specifications are the physical, chemical, biological, and performance requirements of a product, written to an engineering level of detail, that are used as a basis for product design. Supplier is any entity that provides goods and/or services to Baxter.
Far West Technology, Inc. ISO 9001 Quality Manual Document No.: QM Revision: 0 Issue Date: 27 August 1997 Approval Signatures President/CEO Executive Vice President Vice President/CFO Change Record Rev
Quality Management System Manual Assurance ISO / AS Manual Quality Management System EXCEEDING ALL EXPECTATIONS Since our inception in 1965, Swiss-Tech has supplied the medical, aerospace, hydraulic, electronic
Supplier Quality Assurance Preface We strive to continually improve our process performance by meeting quality objectives. It is imperative that our suppliers operate under the zero defects and 100% on
g GE Power & Water ISO 9001:2008 Audit Checklist Organization Auditor Date Page 1 Std. 4.1 General s a. Are processes identified b. Sequence & interaction of processes determined? c. Criteria for operation
QUALITY ASSURANCE MANUAL JPM OF MISSISSIPPI, INC. Hattiesburg, MS Revision E 01/19/11 Revised to ISO 9001:2008 on July 9, 2009 JPM OF MISSISSIPPI, INC. MANAGEMENT QUALITY POLICY It is the goal of JPM of
Page 2 of 15 Document Revision History Revision Date Author Description of change 10 07Jun13 Mark Benton Removed Admin. Manager from approval 12Feb13 Mark Benton 08 01Oct12 Mark Benton 07 8/30/2012 Refer
Corporate Quality Manual Preface The following Corporate Quality Manual is written within the framework of ISO 9001:2008 Quality System by the employees of CyberOptics. CyberOptics recognizes the importance
ASTRAZENECA GLOBAL POLICY QUALITY AND REGULATORY COMPLIANCE THIS POLICY OUTLINES THE TOP LEVEL REQUIREMENTS TO SUPPORT PRODUCT QUALITY IN THE DEVELOPMENT, MANUFACTURE AND DISTRIBUTION OF ACTIVE PHARMACEUTICAL
*Changes from the previous QASE noted by "yellow" highlight of block Evaluation Summary Company: Prepared By: Section Element Manual Audit OK Objective Evidence 2.1 Objective of Quality Assurance Program
This document summarizes the additional ISO/TS 16949:2009 requirements, beyond those included from ISO 9001:2008. ISO 9001:2008 clauses and titles are boxed to set them off from the ISO/TS 16949:2009 requirements.
Washington Division Quality Management Systems Manual ISO 13485:2003 DOCUMENT NUMBER 01-QM-MED REVISION LEVEL 01 PAGE 1 of 40 This manual describes the quality management systems structure at GM Nameplate
SOUTHWEST RESEARCH INSTITUTE QUALITY SYSTEM MANUAL July 2015 Revision 5 Quality System Manual Page iii TABLE OF CONTENTS 1.0 PURPOSE... 1 2.0 SCOPE... 1 3.0 TERMS AND DEFINITIONS... 2 4.0 QUALITY MANAGEMENT
NOTE TO USERS This Quality Agreement template was developed by the Bulk Pharmaceutical Task Force (BPTF), an affiliate organization of the Society of Chemical Manufacturers and Affiliates (SOCMA), as a
Digital Internal Use Only DEC STD 017-2 - ISO 9002 - Quality Systems - Model for Quality Assurance in Production and Installation DOCUMENT IDENTIFIER: A-DS-EL00017-02-0000 Rev A, ABSTRACT: This standard
WEIGH-TRONIX CANADA ULC NORTH AMERICA OPERATIONS (Fairmont and Montreal Facilities) QUALITY MANUAL Prepared to comply with the requirements of ISO 9001:2008 Meets or exceeds the requirements for design,
ISO 9001 Quality Systems Manual Revision: D Issue Date: March 10, 2004 Introduction Micro Memory Bank, Inc. developed and implemented a Quality Management System in order to document the company s best
Quality Policy Manual (ISO 9001:2000) Page 1 of 21 Management Approval of Quality Manual The signatures that appear below indicate that the executive management of has reviewed and approved the following
MEDFORD FABRICATION CSC, INC Quality System Manual Date of issue: 03/25/2010 Revision : F Table of Contents System Description 1.0 Introduction 2.0 Company Quality Policy 3.0 Organization Charts 4.0 Quality
Page 1 of 20 QUALITY MANUAL ISO 9001 Quality Management System Printed copies are not controlled unless marked "CONTROLLED". Upon receipt of this document, discard all previous copies. Page 2 of 20 Approval
Page 1 of 20 ISO 9001 (2000) QUALITY MANAGEMENT SYSTEM ASSESSMENT REPORT SUPPLIER/ SUBCONTRACTOR SUPPLIER/ SUBCONTRACTOR NAME: ADDRESS: CITY AND STATE: ZIP CODE: SUPPLIER/MANUFACTURER NO PHONE: DIVISION:
ISO 9001:2008 11 Industry Lane Flippin, Arkansas 72634 QM-001-2008-F Page 2 of 39 Introduction Micro Plastics, Inc. developed and implemented a Quality Management System in order to document the company
This checklist is intended to help laboratories improve the quality of their testing programs with regard to meat and poultry testing samples, in order to ensure those laboratories are at least equal to
September 2015 EMA/CHMP/ICH/214732/2007 Committee for Human Medicinal Products Step 5 Transmission to CHMP May 2007 Transmission to interested parties May 2007 Deadline for comments November 2007 Final
Page 1 of 12 4 Quality Management System 4.1 General Requirements The Peerless Pump Quality Management System shall include: Documented statements of a quality policy and of quality objectives; A quality
ASTRIUM SPACE TRANSPORTATION GENERIC QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS MANAGED BY DIRECT MATERIALS ISSUE: 02 RELEASE DATE: 02.04.2013 Supplier Organisational Unit: Name: ASTRIUM Space Transportation
ISO 9001:2008 QUALITY MANUAL Revision B Because we want you to achieve the highest levels of performance, we connect care Because with leading we want science you to achieve continuously the highest improve,
ISO 9001:2000 Gap Analysis Checklist Type: Assessor: ISO 9001 REQUIREMENTS STATUS ACTION/COMMENTS 4 Quality Management System 4.1 General Requirements Processes needed for the quality management system
Page 1 of 19 (Formerly: Quality Management System Manual) When the ISO 9001:2008 standard is identifying the Quality Manual or Quality Management System, Turbonetics is representing this requirement with
QM-1 QUALITY MANAGEMENT SYSTEMS MANUAL Revision 7 Page: 1 of 57 This document contains proprietary information and is not lo be distributed to or copted for a third party without the express written permission
Guidance for Industry Q10 Pharmaceutical Quality System U.S. Department of Health and Human Services Food and Drug Administration Center for Drug Evaluation and Research (CDER) Center for Biologics Evaluation
Medical Device Quality Agreement Template Prepared by Dan O Leary Ombu Enterprises, LLC 3 Forest Ave. Swanzey, NH 03446 603-209-0600 This document is intended to form the basis for a Supplier Agreement
AEROSPACE STANDARD AS9100C Issued 1999-11 Revised 2009-01 Superseding AS9100B Quality Management Systems - Requirements for Aviation, Space and Defense Organizations RATIONALE This standard has been revised
1 of 11 1. Introduction The International Safe Transit Association (ISTA), a non-profit association whose objective is to prevent product damage and excess packaging usage within the distribution environment.
Quality Management Plan Procedure Check the Capital Project Delivery website to ensure this is the current version. Table of Contents Quality Management Plan Overview... 1 Introduction... 1 Objectives...
RTP s NUCLEAR QUALITY ASSURANCE PROGRAM RTP operates under one quality program, whether you purchase products that are commercial grade, nuclear safety-related or industrial safety compliant (IEC 61508).
Appendix A manual Example of a food company quality Contents Date: 13/03/95 RME-QLMN-OO Page 1 of 3 Section Title ISO 9001 reference 01 In trod uction 02 Purpose 03 Scope 04 Definitions 05 Management responsibility
Calibration & Preventative Maintenance Sally Wolfgang Manager, Quality Operations Merck & Co., Inc. Calibration: A comparison of two instruments or measuring devices one of which is a standard of known
Company Name Street Address City, State, Zip code Phone Number Fax Company Website Email Address ORGANIZATION NAME PHONE NUMBER EMAIL ADDRESS President/CEO General Manager Engineering Manager Production
United States Department of Agriculture Marketing and Regulatory Programs Agricultural Marketing Service Livestock and Seed Program Meat Grading & Certification Branch MGC Instruction 800 May 9, 2005 Page
MAIL-IN / ONSITE This report is intended to furnish data relative to the Suppliers capability to control the quality of supplies and services furnished to Ontic UK. Please complete this Survey and return
Quality Management System Manual This manual has been reviewed and approved for use by: Jack Zazulak President, Aurora Machine Limited March 07, 2011 Date - Copyright Notice - This document is the exclusive
Company Name: Date: Company Address: Quality Assurance Mgr: President: Number of employees: Is your company receptive to source inspection? List all standards the quality system is based on Web Page: Company
MINIMUM AUTOMOTIVE QUALITY MANAGEMENT SYSTEM REQUIREMENTS FOR SUB-TIER SUPPLIERS CONTENTS 1. CONTROL PLANS 2. PROCESS APPROACH 3. PERFORMANCE 4. INTERNAL AUDITING 5. CONTROL OF NON-CONFORMING PRODUCT 6.
Rockwell Automation Quality Management System Our Quality Policy Rockwell Automation is committed to a global quality system focused on customer solutions. We achieve this through superior products and
Annex 2 WHO good manufacturing practices for pharmaceutical products: main principles 1 Introduction 79 General considerations 80 Glossary 81 Quality management in the medicines industry: philosophy and
This Page 1 of 35 of the Quality Management System Manual If issued as a controlled copy, the serial number of this copy is Quality Management System Manual Certified to AS9100 Revision C Printed copies
Page 1 of 22 QUALITY MANUAL ISO 9001:2015 Quality Management System Page 1 of 22 Page 2 of 22 Sean Duclos Owner Revision History Date Change Notice Change Description 11/02/2015 1001 Original Release to
AVNET Logistics & EM Americas Quality Manual Avnet is committed to ensuring customer satisfaction while meeting all customer and applicable legal, statutory and regulatory requirements. This is accomplished
ISO 9001-2001 QMS Standards and Requirements ISO Sections ISO Standards Requirements 4 Quality management system 4.1 General requirements The organization shall establish, document implement and maintain
Eagle Machining, Inc. Quality Management System 1 of 10310 Antoine Drive Bldg D, Houston, Texas 77086 BUSINESS OPERATING MANUAL (QUALITY MANUAL) Revision Date: 08/01/2014 Approved By: Joseph Vu Date: 08/01/2014
Nuclear Safety Council Instruction number IS-19, of October 22 nd 2008, on the requirements of the nuclear facilities management system Published in the Official State Gazette (BOE) number 270 of November
Cartel Electronics AS 9100 Quality Systems Manual 1900 C Petra Lane Placentia, California 92870 Introduction Cartel Electronics, as a global supplier to the aviation, space, and space industries, has developed
Chapter j 38 Self Assessment 729 QUALITY MANAGEMENT SYSTEM REQUIREMENTS General Requirements 1. Establishing and implementing a documented quality management system 2. Implementing a documented quality
GAP-ANALYSIS CROSS REFERENCE BETWEEN ISO/IEC 17020:2012 AND ISO/IEC 17020:1998 The principle standard used by International Accreditation Service (IAS) for the accreditation of Inspection Bodies is ISO/IEC
Title: Quality Management System Manual Page: 1 of 20 INTRODUCTION Inductors Inc., founded in 1991, specializes in the distribution of inductive components, including but not limited to standard and custom
1. PURPOSE The purpose of this document is to detail the gaps between the superseded standard ISO 9001: 2008 and the current standard ISO 9001: 2015, to assist existing and potential clients assess their
ISO 9001:2008 Page: 1 of 22 Central Technologies has developed a Quality Management System, and the associated procedures and work instructions, to be compliant to ISO 9001:2008. Utilizing this Quality
ISO 9001:2008 Requirements Summary In Plain English Created by Larry Whittington RABQSA Lead QMS Auditor (2406) IRCA Lead QMS Auditor (A6472) ASQ Senior Member Whittington & Associates, LLC Distributed
Luminus Devices, Inc Quality Management Systems Manual ISO 9001:2008 This document belongs to Luminus Devices, Inc. It cannot be reproduced without authorized authority. Area: Quality System Document Page
Karas Engineering AS9100 QUALITY MANAGEMENT SYSTEM MANUAL Revision D October 27, 2015 Statement of Commitment and Authority Commitment This Quality Management System Manual (QMSM) delineates the processes,
NIST HANDBOOK 150 CHECKLIST Instructions to the Assessor: This checklist addresses the general accreditation criteria prescribed in NIST Handbook 150, NVLAP Procedures and General Requirements (2006 edition).
Page 2 of 31 REVISION RECORD Date Rev Description Jun 18, 2007 N/C Original Issue Sep 16, 2009 A Update to ISO 9001:2008 Standard. Feb 04, 2010 B Revised exclusions, removed (Except 7.3.7 from the exclusion
Quality Manual CBT Technology, Inc. 358 North Street Randolph, MA 02368 Issue 4 Revision 4 Note: updates are in italics Page 1 of 18 1.0 Scope and Exclusions Scope This Quality Manual contains policies
STEEL fabrication quality systems guideline Copyright 2002 by Canadian Institute of Steel Construction All rights reserved. This book or any part therof must not be reproduced in any form without written
GHTF/SG4/N28R4:2008 FINAL DOCUMENT Title: Guidelines for Regulatory Auditing of Quality Management Systems of Medical Device Manufacturers Authoring Group: GHTF Study Group 4 Endorsed by: The Global Harmonization
Phillips Precision, Inc. 141 Shrewsbury Street Boylston, MA 01505 ISO 9001:2015(E) Quality Management System Manual Quality System Manual Revision Index Revision Revision Date Revision Description A 01-13-11
Comparative analysis between the possible regulatory approaches to GMP compliance TITOLO PRESENTAZIONE Dr. Fulvio CARLOTTI, GNOSIS SpA, Corporate QA Director September 26, 2014 Scope of GMP GMP compliance
CENTRIS CONSULTING Quality Control Manual ISO 9001:2008 Introduction Centris Consulting developed and implemented a Quality Management System in order to document the company s best business practices,
Guidance for Industry Quality Systems Approach to Pharmaceutical CGMP Regulations U.S. Department of Health and Human Services Food and Drug Administration Center for Drug Evaluation and Research (CDER)
INTRODUCTION This book offers a systematic, ten-step approach, from the decision to validate to the assessment of the validation outcome, for validating configurable off-the-shelf (COTS) computer software