Security of Supply. Supplier of Last Resort procedures (Netherlands) Jan-Willem Meulenbroeks

Size: px
Start display at page:

Download "Security of Supply. Supplier of Last Resort procedures (Netherlands) Jan-Willem Meulenbroeks 29-6-2015"

Transcription

1 Security of Supply Supplier of Last Resort procedures (Netherlands) Jan-Willem Meulenbroeks

2 Setting the scene: Security of Supply Objective of this presentation is to make BRP s aware of : In the Netherlands there are processes and procedures in place in case a supplier or BRP falls over and needs to stop their activities Each case is unique and different and requires custom made solutions according to the agreed upon guidelines Be prepared, there are consequences for all directly or indirectly involved for those who are acting on the Dutch market as fully acknowledged BRP Updates on the processes and procedures are continuous in nature, please be aware of the most up to date proceedings By sharing experiences we can improve the processes, so try to get involved

3 Background on this topic The main objective of the supplier of last resort procedures are: Continue to service the small end users and to protect them in case of insolvency of one of the market players in the Supplier or BRP market role. Continue the system stability within the Dutch energy sector Decrease the damage and costs for the society as much as possible The issue needs to be resolved as quickly as possible (and as clearly as possible) for business to be able to continue as normal Trying to facilitate and improve processes as much as possible in the mean time

4 Legal background for SLR In the Netherlands there are several codes and laws describing SLR: E-wet 1998 : describing the electricity market and its roles Gaswet : describing the gas market and its roles Faillisementswet : how to deal with insolvencies of a related company Besluiten leveringszekerheid E en G : mainly focussed on the protection of the small end users (households) when a supplier goes bankrupt Systeemcode E en Transport conditions G : describes the processes towards a stable system Specific requirements for licenced suppliers and for acknowledged BRP s There is room for interpretations, not all cases are clear and can be interpreted differently. Each situation is unique and asks for a specific actions within the guidelines towards a solution. Legal background in Netherlands will be reviewed and updated on almost all areas during 2015/16

5 Indicative process line Negative information on a party is being received Party doesn't fulfil all his obligations any more Licence and/or acknowledgement will be revoked (Regulator / TSO) Distribution over other market parties will be started if sale of customer portfolio takes too long (TSO / DSO / EDSN) (Financial) Settlement processes towards normal situation will be started by Market parties

6 Update on adjustments Adjust existing tooling for the centralised processes (by EDSN on behalf of DSOs) timeline: ASAP done Process of code change (both gas and power) by working groups (by NN, process lead by TSOs) timeline: estimation Q May final to regulator, published half July final end August 2015 Finalise update market models and continuity plan (by topic experts Leveringszekerheid from all market roles chaired by TenneT) Timeline: Q1-Q done, will formally be presented 1 st of July Adjustment tooling towards adjustments (EDSN) Timeline: 2015 done, no additional adjustments are needed Adjustment of internal processes after impact assessment of the risks involved Timeline: (continuous process) PLEASE CHECK PROCESSES AND RISKS INVOLVED!!! Source ALV Nedu presentation October 2014

7 Process Systemcode change Historical perspective: Codes were written on this topic based on old market circumstances Stock taking of all related issues due to the Trianel case Adjustments were needed based on the lessons learned Market model has further evolved as are the central systems which can better facilitate in certain processes Timeline: Concept approved by the TMR June 2014 Informal GEN July 14 Workshop for BRP & Suppliers in the Dutch market October 14 Discussed during GEN November 14 Formally presented to Regulators December 14 Information request from Regulators February 2015 Change request process April / May 15 Formal publication by Regulator: mid July Formal entry into force: end of August

8 Expert group SLR Processes A group of experts from each market role in the Dutch market has been involved over the last months to update the market processes for the process of Supplier of Last Resort These changes were based upon the latest insights on the processes and code changes which were available at that time Updated versions of Market Process Model and Detail Process Model are ready (and are about to be approved) 5 additional issues that have been recognised will be worked on in more detail during the second half of 2015 The changed system code (and corresponding gas code) will be adjusted simultaneous with this Process Model updates Updates of information and interaction will be continuously being seeked with market parties

9 Internal Processes at BRP The processes driven by the central system during the SLR procedure will have impact on the internal processes for all involved : Aim is to use as much as possible the regular procedures and channels Switches preferably are being initiated by the receiving party If they are not initiated correctly or on time they will be forced upon you from the central systems. However in practice there can be unique and new situations (such as combination of supplier/brp) which weren t there beforehand Are you prepared for this? Some examples of precautions to make: Supplier role from a BRP perspective (including Supplier processes) Facilitation of additional suppliers Facilitation of a sizable group of new customers overnight Can your systems cope with externally initiated switches

10 Update on tests procedures In 2015/16 there will be some tests prepared to ensure that the central and local processes are prepared for the SLR procedure: Technically the focus is on: Test the processes for which EDSN is responsible (in close cooperation with TSOs) Do a performance test for the central system for bulk switches towards different suppliers (and BRPs) Facilitate in the possibility to test self switching of bulk new customers in stead of being forced upon Prepare tests for BRP for possible additional market role when Supplier falls over Process wise the focus is on: Updates in contact and references are requested Testing the knowledge of involved parties / persons of the SLR procedures BRPs please keep involved and keep internal processes aligned and up to date with the central processes

11 Next steps to improvements Input from other parties and market roles on foreseen issues is continued to be needed. We can only solve this together Check and review of contact persons for SLR procedure Still some issues are recognised and will be looked at in more detail Testing will be facilitated both centrally as locally Sharing experiences with other countries Inform and coordinate with curators / trustees within the Netherlands Check involved parties also on financial flows during bridging period Fiat process of E-programs need adjustment if party doesn t deliver, this currently could block market processes, possible solutions: o o o o Fall back programs (eg zero values) if no program is received Assigning values to counterparties based on formula or available information at the time Monitoring and Reporting on market party level Bandwidth open position possibility for trade acknowledged BRP

DPM. Acquiring and terminating programme responsibility & financial consequences

DPM. Acquiring and terminating programme responsibility & financial consequences DPM Acquiring and terminating programme responsibility & financial consequences Published by EDSN Author WMWG Version number 3.0 Version date 12 June 2013 Status Final Version management Versi Name Date

More information

Suggested agreement structure for imbalance settlement agreement. Minnakaisa Ahonen

Suggested agreement structure for imbalance settlement agreement. Minnakaisa Ahonen Suggested agreement structure for imbalance settlement agreement Minnakaisa Ahonen esett TSO BRP agreements Participating as a balance responsible party in the electricity markets that are settled by esett

More information

European Distribution System Operators for Smart Grids

European Distribution System Operators for Smart Grids European Distribution System Operators for Smart Grids Data Management: The role of Distribution System Operators in managing data June 2014 1 Executive Summary The European Union (EU) has set ambitious

More information

NordREG Common Nordic end-user market

NordREG Common Nordic end-user market NordREG Common Task Force Balance Settlement Outline for a common Nordic Balance Settlement (NBS) Consultation Paper May 17 th, 2010 Content 1 Introduction... 3 2 Main requirements for a Nordic Balance

More information

of2o July of Transmission System Operators for Electricity

of2o July of Transmission System Operators for Electricity Energy Regulators OPINION OF THE AGENCY FOR THE COOPERATION OF ENERGY REGULATORS No 06/2015 2O July 2015 ON THE ENT$O-E IMPLEMENTATION PLAN 2016-2018 OF THE RESEARCH AND DEVELOPMENT ROADMAP 2013-2022 THE

More information

Single Electricity Market (SEM) and interaction with EMIR. Central Bank of Ireland

Single Electricity Market (SEM) and interaction with EMIR. Central Bank of Ireland Single Electricity Market (SEM) and interaction with EMIR Central Bank of Ireland 11 th July 2014 About EAI Overview of SEM and its Participants The market is a gross mandatory pool and consists of generators

More information

Nordic Balance Settlement (NBS)

Nordic Balance Settlement (NBS) Nordic Balance Settlement (NBS) Common Balance & Reconciliation Settlement Design December 22 nd, 2011 Content Terminology...4 Executive Summary...6 1 Introduction... 8 1.1 Scope of the Nordic Balance

More information

ENTSOG Draft Network Code on Interoperability and Data Exchange Rules Public Consultation Questionnaire; GEODE advises on further action

ENTSOG Draft Network Code on Interoperability and Data Exchange Rules Public Consultation Questionnaire; GEODE advises on further action ENTSOG Draft Network Code on Interoperability and Data Exchange Rules Public Consultation Questionnaire; GEODE advises on further action GEODE, the Association of the Independent European Distribution

More information

R. A. C. van der Veen, A. Abbasy, and R. A. Hakvoort

R. A. C. van der Veen, A. Abbasy, and R. A. Hakvoort 1 A comparison of imbalance settlement designs and results of Germany and the Netherlands R. A. C. van der Veen, A. Abbasy, and R. A. Hakvoort Abstract Imbalance settlement is a vital part of the balancing

More information

Harmonised Model for Supplier Switching. Report 4/2013

Harmonised Model for Supplier Switching. Report 4/2013 Harmonised Model for Supplier Switching Report 4/2013 1 Harmonised Model for Supplier switching Report 4/2013 NordREG c/o Norwegian Water Resources and Energy Directorate Middelthunsgate 29, 0301 Oslo,

More information

Rights and obligations of DSOs and suppliers in the customer interface

Rights and obligations of DSOs and suppliers in the customer interface Rights and obligations of DSOs and suppliers in the customer interface Report 4/2011 Rights and obligations of DSOs and suppliers in the customer interface Nordic Energy Regulators 2011 Report 4/2011

More information

Guidance Notes for the Austrian VTP Appendix Version 2.0 to the EFET General Agreement concerning the Delivery and Acceptance of Natural Gas 2.

Guidance Notes for the Austrian VTP Appendix Version 2.0 to the EFET General Agreement concerning the Delivery and Acceptance of Natural Gas 2. Guidance Notes for the Austrian VTP Appendix Version 2.0 to the EFET General Agreement concerning the Delivery and Acceptance of Natural Gas 2.0(a) Please note that the Austrian VTP Appendix is designed

More information

January 2015. Eurogas Views on the Energy Union and Enhancing Supply Security

January 2015. Eurogas Views on the Energy Union and Enhancing Supply Security January 2015 Eurogas Views on the Energy Union and Enhancing Supply Security Eurogas is the association representing the European gas wholesale, retail and distribution sectors. Founded in 1990, its members

More information

European Distribution System Operators for Smart Grids. Position paper on Electric Vehicles Charging Infrastructure

European Distribution System Operators for Smart Grids. Position paper on Electric Vehicles Charging Infrastructure European Distribution System Operators for Smart Grids Position paper on Electric Vehicles Charging Infrastructure European Distribution System Operators for Smart Grids Position paper on ELECTRIC VEHICLES

More information

The Legal Helpdesk. Rules on grid access and priority dispatch for renewable energy in Europe

The Legal Helpdesk. Rules on grid access and priority dispatch for renewable energy in Europe The Legal Helpdesk Rules on grid access and priority dispatch for renewable energy in Europe Dr. Dörte Fouquet, Rechtsanwältin, Partner, BBH Jana Viktoria Nysten, LL.M., Advocaat, Attorney at law, BBH

More information

Nordic Imbalance Settlement Handbook. Instructions and Rules for Market Participants 12.12.2014

Nordic Imbalance Settlement Handbook. Instructions and Rules for Market Participants 12.12.2014 Nordic Imbalance Settlement Handbook Instructions and Rules for Market Participants Business process: Nordic Imbalance Settlement Version: 2.0 Status: For implementation Date: December 12st, 2014 2 Foreword

More information

European Distribution System Operators for Smart Grids

European Distribution System Operators for Smart Grids European Distribution System Operators for Smart Grids Response to the European Commission s public consultation on a new energy market design October 2015 Executive summary The European Distribution System

More information

Invitation for participating in consultation for a joint Nordic Balance Settlement

Invitation for participating in consultation for a joint Nordic Balance Settlement CONSULTATION NBS DESIGN REPORT 1 (2) Date 2011-01-26 Invitation for participating in consultation for a joint Nordic Balance Settlement The Nordic TSOs hereby invite your organisation to a consultation

More information

Nordic Balance Settlement

Nordic Balance Settlement Nordic Balance Settlement Handbook for Market Participants (DRAFT) 17.12.2013 Business process: Nordic Balance settlement Version: 0 Status: For review and comments Date: December 17st, 2013 Nordic Balance

More information

Main variations of business models for Flexible Industrial Demand combined with Variable Renewable Energy

Main variations of business models for Flexible Industrial Demand combined with Variable Renewable Energy Innovative Business Models for Market Uptake of Renewable Electricity unlocking the potential for flexibility in the Industrial Electricity Use Main variations of business models for Flexible Industrial

More information

Connection and Transmission Agreement

Connection and Transmission Agreement PAGE 1 of 13 Disclaimer: the content of this draft is disclosed for information and discussion purposes only. In no way does this draft constitute rights for (potential) connected parties, or bind TenneT

More information

June 2015. Position Paper Contribution to the debate on electricity market design and capacity markets

June 2015. Position Paper Contribution to the debate on electricity market design and capacity markets June 2015 Position Paper Contribution to the debate on electricity market design and capacity markets Eurogas is the association representing the European gas wholesale, retail and distribution sectors.

More information

Pilot Framework Guidelines on Electricity Grid Connection Ref: E10-ENM-18-04 7 December 2010

Pilot Framework Guidelines on Electricity Grid Connection Ref: E10-ENM-18-04 7 December 2010 Pilot Framework Guidelines on Electricity Grid Connection Ref: E10-ENM-18-04 7 December 2010 European Regulators Group for Electricity and Gas Contact: Council of European Energy Regulators ASBL 28 rue

More information

Commodity Markets Intelligence Series

Commodity Markets Intelligence Series Commodity Markets Intelligence Series How to master (OTC) Clearing for Energy Companies October, 2012 Introduction The move to clearing of standardised over-the-counter (OTC) derivatives represents a significant

More information

EMERGENCY PLAN FOR SECURITY OF SUPPLY OF NATURAL GAS THE NETHERLANDS

EMERGENCY PLAN FOR SECURITY OF SUPPLY OF NATURAL GAS THE NETHERLANDS EMERGENCY PLAN FOR SECURITY OF SUPPLY OF NATURAL GAS THE NETHERLANDS Based on Regulation (EU) No 994/2010 of the European Parliament and of the Council of 20 October 2010 concerning measures to safeguard

More information

How To Integrate Renewable Energy With Smart Grids

How To Integrate Renewable Energy With Smart Grids Challenges for the Market Integration of Renewables with Smart Grids IEEE PES ISGT 2012 Europe Conference Session: Economics of Smart Grids With Renewables 16.10.2012 Anke Weidlich 16 Oktober 2012 Economics

More information

European Distribution System Operators for Smart Grids. Flexibility: The role of DSOs in tomorrow s electricity market

European Distribution System Operators for Smart Grids. Flexibility: The role of DSOs in tomorrow s electricity market European Distribution System Operators for Smart Grids Flexibility: The role of DSOs in tomorrow s electricity market 1 Executive summary A core element of the transformation of energy systems around Europe

More information

Criticism of Implementation of ITSM & ISO20000 in IT Banking Industry. Presented by: Agus Sutiawan, MIT, CISA, CISM, ITIL, BSMR3

Criticism of Implementation of ITSM & ISO20000 in IT Banking Industry. Presented by: Agus Sutiawan, MIT, CISA, CISM, ITIL, BSMR3 Criticism of Implementation of ITSM & ISO20000 in IT Banking Industry Presented by: Agus Sutiawan, MIT, CISA, CISM, ITIL, BSMR3 Outline What is IT Service Management What is ISO 20000 Step by step implementation

More information

[BRP] Imbalance Settlement Agreement Main Agreement [29.5.2015]

[BRP] Imbalance Settlement Agreement Main Agreement [29.5.2015] [BRP] Imbalance Settlement Agreement Main Agreement [29.5.2015] 2 Table of contents 1 Parties 3 2 Definitions 3 3 Contract Documents 5 4 Background and purpose 5 5 BRP's Rights and Obligations 6 6 esett's

More information

DATA, THE GATE TO A SMART ENERGY SYSTEM - views from the electricity industry

DATA, THE GATE TO A SMART ENERGY SYSTEM - views from the electricity industry DATA, THE GATE TO A SMART ENERGY SYSTEM - views from the electricity industry Hans Ten Berge, Secretary General, EURELECTRIC Big Data Europe workshop, 16 June 2015 EURELECTRIC represents the EU electricity

More information

Incentive Regulation in German Energy Markets

Incentive Regulation in German Energy Markets Incentive Regulation in German Energy Markets Kim Paulus Federal Network Agency for Electricity, Gas, Telecommunications, Post and Railway INFRADAY Berlin, 6 th October 2006 1 Structure 1. Legal framework

More information

Lithuania. Key issues. 1. General overview

Lithuania. Key issues. 1. General overview Lithuania Key issues Lithuania remains highly dependent on electricity imports, particularly from the Russian Federation. Interconnectors with Sweden and Poland have to be completed so as to decrease the

More information

DEVELOPMENT AND IMPLEMENTATION OF A PREDICTIVE TOOL FOR OPTIMIZING WORKLOAD OF TRAIN DISPATCHERS

DEVELOPMENT AND IMPLEMENTATION OF A PREDICTIVE TOOL FOR OPTIMIZING WORKLOAD OF TRAIN DISPATCHERS DEVELOPMENT AND IMPLEMENTATION OF A PREDICTIVE TOOL FOR OPTIMIZING WORKLOAD OF TRAIN DISPATCHERS Melcher Zeilstra MSc EurErg David de Bruijn MSc EurErg Richard van der Weide MSc EurErg Intergo bv, PO Box

More information

Secondary and short term natural gas markets International experiences

Secondary and short term natural gas markets International experiences Secondary and short term natural gas markets International experiences Bogotá, 13 th May 2011 Presented by: Dan Harris Principal The Brattle Group Copyright 2011 The Brattle Group, Inc. www.brattle.com

More information

Funds in the Cayman Islands Investment Fund Regulation

Funds in the Cayman Islands Investment Fund Regulation Funds in the Cayman Islands Investment Fund Regulation The law is simple and straightforward. Not all investment funds are regulated under the law. Not required to be registered are close ended funds (i.e.

More information

Finnish Energy Industries draft answer to CEER public consultation The future role of DSOs

Finnish Energy Industries draft answer to CEER public consultation The future role of DSOs Finnish Energy Industries draft answer to CEER public consultation The future role of DSOs Respondents information Name Ina Lehto Name of organisation Finnish Energy Industries Type of organisation Other

More information

Imbalance Settlement Agreement Appendix 2. Collaterals [29.5.2015]

Imbalance Settlement Agreement Appendix 2. Collaterals [29.5.2015] Imbalance Settlement Agreement Appendix 2 Collaterals [29.5.2015] 2 Table of contents 1 Provision of collateral 3 2 Use of collateral 3 3 Calculation of collateral requirement 4 4 Communicating and responding

More information

Nordic Imbalance Settlement Handbook

Nordic Imbalance Settlement Handbook Nordic Imbalance Settlement Handbook Instructions and Rules for Market Participants Business process: Nordic Imbalance Settlement Version: 2.01 Status: For implementation Date: April 24th 2015 2 Foreword

More information

The Swiss Value Chain

The Swiss Value Chain The Swiss Value Chain The Swiss Value Chain The Swiss Value Chain links trading on the Swiss stock exchange with the services of post-trading, which include the clearing and settlement of securities transactions

More information

market design policy paper

market design policy paper market design policy paper 15 September 2014 1 introduction Ensuring economic growth, jobs, secure coverage of basic needs at an affordable and competitive price, and sustainable use of limited resources

More information

BSB51915 Diploma of Leadership and Management. Release Number 1. Online Flexible Delivery

BSB51915 Diploma of Leadership and Management. Release Number 1. Online Flexible Delivery BSB51915 Diploma of Leadership and Management Release Number 1 Online Flexible Delivery Course Guide Course BSB51915 Diploma of Leadership and Management Release Number & Currency 2 - Current Course Description

More information

CAPACITY MECHANISMS IN EU POWER MARKETS

CAPACITY MECHANISMS IN EU POWER MARKETS CAPACITY MECHANISMS IN EU POWER MARKETS Can we progress to bilateral energy options? Simon Bradbury Ultimately, European renewable targets mean that prices and dispatch patterns will be dictated by wind

More information

Shell General Business Principles

Shell General Business Principles Shell General Business Principles Royal Dutch Shell plc Introduction The Shell General Business Principles govern how each of the Shell companies which make up the Shell Group* conducts its affairs. The

More information

Report: Electricity retail markets in Europe division of duties between suppliers and DSOs

Report: Electricity retail markets in Europe division of duties between suppliers and DSOs LAPPEENRANTA UNIVERSITY OF TECHNOLOGY LAPPEENRANTA UNIVERSITY OF TECHNOLOGY ELECTRICAL ENGINEERING Report: Electricity retail markets in Europe division of duties between suppliers and DSOs M.Sc. Salla

More information

Reliability Options in Ireland and Northern Ireland Obligations and Penalties

Reliability Options in Ireland and Northern Ireland Obligations and Penalties Reliability Options in Ireland and Northern Ireland Obligations and Penalties European Commission Technical Working Group on Energy: Subgroup on generation adequacy 14 April, Brussels Background Single

More information

Key USP s. Multiple PCI level GRC tool

Key USP s. Multiple PCI level GRC tool PCI GRC tool Introduction GP history Visa level 1 approved hosting facility Niche product for a specific problem Reduce BAU cost and cost of PCI compliance Reduce cost in managing 3rd parties PCI stakeholder

More information

SHELL GENERAL BUSINESS PRINCIPLES

SHELL GENERAL BUSINESS PRINCIPLES SHELL GENERAL BUSINESS PRINCIPLES The Shell General Business Principles govern how each of the Shell companies which make up the Shell Group* conducts its affairs. * Royal Dutch Shell plc and the companies

More information

Very impressive indeed, I daresay. My sincere congratulations!

Very impressive indeed, I daresay. My sincere congratulations! The Hague, 28 January 2013 Today Frank Elderson, executive director of De Nederlandsche Bank, delivered an address during the annual conference of P.R.I.M.E. Finance, a dispute centre specialising in assisting

More information

Competition and Markets Authority Energy market investigation: Notice of possible remedies Response of Smart DCC Ltd

Competition and Markets Authority Energy market investigation: Notice of possible remedies Response of Smart DCC Ltd Competition and Markets Authority Energy market investigation: Response of Smart DCC Ltd 05 August 2015 DCC Public Page 1 of 7 1 Executive summary 1. Smart DCC Ltd, known as the Data and Communications

More information

Transforming Enterprise

Transforming Enterprise Transforming Enterprise OpenERP Solutions www.apagen.com About Apagen Appearance Apagen Solutions, head office is based out of Delhi Apagen is a sister concern of Enventa Group Track record of world class

More information

CODE OF ETHICS AND CONDUCT

CODE OF ETHICS AND CONDUCT CODE OF ETHICS AND CONDUCT BSN medical S.r.l. Capital 10,000.00, fully paid-in Single-Member Company - Monza and Brianza Economic Administrative Repertoire 1801972 Monza and Brianza Register of Companies,

More information

EXPLANATORY MEMORANDUM TO THE CONTRACTS FOR DIFFERENCE (ELECTRICITY SUPPLIER OBLIGATIONS) REGULATIONS 2014. 2014 No. [XXXX]

EXPLANATORY MEMORANDUM TO THE CONTRACTS FOR DIFFERENCE (ELECTRICITY SUPPLIER OBLIGATIONS) REGULATIONS 2014. 2014 No. [XXXX] EXPLANATORY MEMORANDUM TO THE CONTRACTS FOR DIFFERENCE (ELECTRICITY SUPPLIER OBLIGATIONS) REGULATIONS 2014 2014 No. [XXXX] 1. This explanatory memorandum has been prepared by the Department for Energy

More information

7: The electricity market

7: The electricity market 7: The electricity market 94 : Facts 2008 : Energy and Water Resources in Norway The power sector in Norway is regulated by the Energy Act. Market-based power trading is one of the principles incorporated

More information

I. GENERAL FUNCTIONING OF THE RETAIL MARKET AND CONSUMER PARTICIPATION

I. GENERAL FUNCTIONING OF THE RETAIL MARKET AND CONSUMER PARTICIPATION Response to European Commission s Public Consultation on Retail Markets 16 April 2014 INFORMATION ABOUT THE RESPONDENTS Are you responding to this questionnaire on behalf of/as: Public Authority On behalf

More information

CASE STUDY NEDERLANDSE ENERGIE MAATSCHAPPIJ (NLE) Energy for growth. How online self-service is allowing NLE to dominate the competition

CASE STUDY NEDERLANDSE ENERGIE MAATSCHAPPIJ (NLE) Energy for growth. How online self-service is allowing NLE to dominate the competition CASE STUDY NEDERLANDSE ENERGIE MAATSCHAPPIJ (NLE) Energy for growth How online self-service is allowing NLE to dominate the competition Nederlandse Energie Maatschappij (NLE) NLE was founded in 2005, challenging

More information

Perspective on corporate responsibility in the coal supply chain

Perspective on corporate responsibility in the coal supply chain Perspective on corporate responsibility in the coal supply chain The view of the utility companies participating in the Dutch Coal Dialogue Several issues are at stake in the supply chain from coal mines

More information

LSP Advisory B.V. Report on the first half of 2015

LSP Advisory B.V. Report on the first half of 2015 LSP Advisory B.V. Report on the first half of 2015 LSP Advisory B.V. Financial statements for the period January until June 2015 Table of contents Financial report Directors report 2 Balance sheet as at

More information

Official Journal of the European Communities

Official Journal of the European Communities 11. 6. 98 EN Official Journal of the European Communities L 166/45 DIRECTIVE 98/26/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 19 May 1998 on settlement finality in payment and securities settlement

More information

Wilhelmenia Ravenell IT Manager Eli Lilly and Company

Wilhelmenia Ravenell IT Manager Eli Lilly and Company Wilhelmenia Ravenell IT Manager Eli Lilly and Company Agenda Introductions The Service Management Framework Keys of a successful Service management transformation Why transform? ROI and the customer experience

More information

15 December 2015. General Risk Control and Management Policy

15 December 2015. General Risk Control and Management Policy 15 December 2015 General Risk Control and Management Policy Content 1. Purpose 3 2. Scope 3 3. Risk Factors - Definitions 3 4. Basic Principles 4 5. Comprehensive Risk Control and Management System 4 6.

More information

BE 2015 A BUSINESS EXCELLENCE INITIATIVE EXCELLENCE IN CUSTOMER MANAGEMENT SELF ASSESSMENT QUESTIONNAIRE

BE 2015 A BUSINESS EXCELLENCE INITIATIVE EXCELLENCE IN CUSTOMER MANAGEMENT SELF ASSESSMENT QUESTIONNAIRE BE 2015 A BUSINESS EXCELLENCE INITIATIVE 2015 CUSTOMER MANAGEMENT SELF ASSESSMENT QUESTIONNAIRE BE 2015 Self Assessment Guidelines l l l l l l The Criterion contains questions on the Processes and Results.

More information

ASSISTIVE TECHNOLOGY DISCUSSION PAPER

ASSISTIVE TECHNOLOGY DISCUSSION PAPER ASSISTIVE TECHNOLOGY DISCUSSION PAPER Reference No: SQ15-000084 The Independent Advisory Council has agreed to provide the following information: Concerns have been raised about the NDIA discussion paper

More information

TCF Guidance for Asset Managers

TCF Guidance for Asset Managers TCF Guidance for Asset Managers What is TCF? TCF stands for Treating Customers Fairly. All FSPs are required to incorporate the 6 TCF outcomes into their business operations. About the guide: This guide

More information

XCHANGING / AGENCYPORT SOFTWARE EUROPE MERGER INQUIRY. Summary of hearing with CSC on 13 February 2015

XCHANGING / AGENCYPORT SOFTWARE EUROPE MERGER INQUIRY. Summary of hearing with CSC on 13 February 2015 XCHANGING / AGENCYPORT SOFTWARE EUROPE MERGER INQUIRY Background Summary of hearing with CSC on 13 February 2015 1. CSC said it was a $12 billion organisation with a staff of around 72,000. It thought

More information

Information paper. Best Practice for Successful Implementation of ISO 20022 for Financial Institutions

Information paper. Best Practice for Successful Implementation of ISO 20022 for Financial Institutions Information paper Best Practice for Successful Implementation of ISO 20022 for Financial Institutions Contents Executive summary...3 The ISO 20022 standard...3 Growth of ISO 20022 adoption...4 Adoption

More information

Open Invest. Important Information Guide. Explaining the changes to your Open Invest Service

Open Invest. Important Information Guide. Explaining the changes to your Open Invest Service Open Invest Important Information Guide Explaining the changes to your Open Invest Service This important guide provides details of the changes to your investment service and what they mean for you. Contents

More information

Updated You Want To Pay When? Extended Terms in the Aftermarket

Updated You Want To Pay When? Extended Terms in the Aftermarket Updated You Want To Pay When? Extended Terms in the Aftermarket March 2013 AASA Thought Leadership: Anti-Trust Note Please Read By: Paul T. McCarthy, AASA Vice President Industry Analysis, Planning, and

More information

Network Rail Infrastructure Projects Joint Relationship Management Plan

Network Rail Infrastructure Projects Joint Relationship Management Plan Network Rail Infrastructure Projects Joint Relationship Management Plan Project Title Project Number [ ] [ ] Revision: Date: Description: Author [ ] Approved on behalf of Network Rail Approved on behalf

More information

FLEXIBILITY THROUGH STABILITY

FLEXIBILITY THROUGH STABILITY DATACENTER FLEXIBILITY THROUGH STABILITY Your ICT environment, and your organization with it, hinges on your datacenter. Your MER, SER or datacenter not only has to guarantee the storage of huge amounts

More information

Trainning Education Services Av. Paulista, 777-15º andar SP Tel/Fax: 55+ (11) 3323-1676 www.trainning.com.br comercial@trainning.com.

Trainning Education Services Av. Paulista, 777-15º andar SP Tel/Fax: 55+ (11) 3323-1676 www.trainning.com.br comercial@trainning.com. Simulados ITIL Question 1 Which of the following is a Service desk activity? A) functioning as the first point of contact for the customer B) investigating the cause of disruptions for the customer C)

More information

Supplying Employers Liability Data -

Supplying Employers Liability Data - Supplying Employers Liability Data - a Broker s Guide This guide is intended for brokers, managing general agents and delegated authorities and explains the information that needs to be collected from

More information

Non Traditional Business Models: Supporting transformative change in the energy market

Non Traditional Business Models: Supporting transformative change in the energy market Non Traditional Business Models: Supporting transformative change in the energy market Response by Community Energy England, Regen SW, Community Energy Coalition and 10:10 SUMMARY This is a collaborative

More information

Information Exchange

Information Exchange Detailed Process Model (DPM) Information Exchange Uitgave van EDSN Auteur WMWG (Werkgroep Marktmodel Wholesale Gas) Versienummer 3.0 Versiedatum 12 June 2013 Status Final Versions Version Name Date Status

More information

Gas Supplier Agreement. between. the Distribution Company. and. the Gas Supplier

Gas Supplier Agreement. between. the Distribution Company. and. the Gas Supplier Gas Supplier Agreement between the Distribution Company and the Gas Supplier (Version 2.0) Valid as from 6th June 2012 Non-binding translation TABLE OF CONTENTS 1. PARTIES TO THE AGREEMENT... 3 2. PURPOSE...

More information

International Leisure Sales. 21 January 2015 Managing Sales Channels for International Growth

International Leisure Sales. 21 January 2015 Managing Sales Channels for International Growth International Leisure Sales Fáilte Ireland Strategic Platforms Strategic Focus International Leisure Sales Strategy The primary focus of the Strategy is to provide guidance and practical support to tourism

More information

Gao Peiyong* * Gao Peiyong, Professor, Renmin University, Beijing, China. E-mail: gaopy@263.net.

Gao Peiyong* * Gao Peiyong, Professor, Renmin University, Beijing, China. E-mail: gaopy@263.net. The Scale of Public Debt in China Gao Peiyong* In measuring the present scale of China s public debt, cess has public debt in China experienced? Thirdly, facing the current situation of public debt in

More information

Fiduciary Treasury Service

Fiduciary Treasury Service Fiduciary Treasury Service Providing cash management solutions for our private clients, their companies and their trusts There s Wealth in Our Approach. Founded in 1864, RBC is Canada s largest bank and

More information

What should a well-functioning retail energy market look like? CEER answers in a holistic position paper

What should a well-functioning retail energy market look like? CEER answers in a holistic position paper What should a well-functioning retail energy market look like? CEER answers in a holistic position paper Matthias Noorlander Den Haag, 4 februari 2016 Outline Background, context and objective of CEER

More information

Debt Solutions. A Fox Symes Publication

Debt Solutions. A Fox Symes Publication Debt Solutions A Fox Symes Publication Contents About Debt... 3 Where Do You Stand?... 3 What should I do?... 4 It looks like I might need help... 5 What are my options?... 5 Debt Agreement... 5 Personal

More information

Banking for charities

Banking for charities Banking for charities Information for people who manage the financial affairs of a charity or voluntary organisation INSPIRING FINANCIAL LEADERSHIP Welcome This leaflet is for people who manage the financial

More information

Service Definition: MooD Cloud Application Configuration & Evolution

Service Definition: MooD Cloud Application Configuration & Evolution Service Definition: MooD Cloud Application Configuration & Evolution MooD SaaS applications are highly configurable to enable close support for the specific needs of customer organisations and user communities.

More information

CEER Draft Advice on the take-off of a demand response electricity market with smart meters (C11-RMF-31-03)

CEER Draft Advice on the take-off of a demand response electricity market with smart meters (C11-RMF-31-03) bne-comment on: CEER Draft Advice on the take-off of a demand response electricity market with smart meters (C11-RMF-31-03) I. Comments on Scope (1.4), Definition of demand response (2.) and Market monitoring

More information

STRATEGY MANAGEMENT EDUCATION Leadership and Management Development

STRATEGY MANAGEMENT EDUCATION Leadership and Management Development STRATEGY MANAGEMENT EDUCATION Leadership and Management Development Strategy Management Partners Partners Management s ability to execute strategies is a key differentiator for lasting success Vision without

More information

PROGRAMME MANAGEMENT AND BUSINESS PLANNING

PROGRAMME MANAGEMENT AND BUSINESS PLANNING PROGRAMME MANAGEMENT AND BUSINESS PLANNING This paper describes what lessons were learned from the programme management and business planning which was done to support the operation of the Help Scheme

More information

How To Sell Wine In The Uk

How To Sell Wine In The Uk CBI Market channels and s for wine in the United kingdom Your trade route through the European market Wine trade in the United Kingdom (UK) is dominated by supermarkets, which increasingly sell private

More information

Charltons. Hong Kong. January 2016. SFC Consults on Changes to the Guidelines for Regulation of Automated Trading Services.

Charltons. Hong Kong. January 2016. SFC Consults on Changes to the Guidelines for Regulation of Automated Trading Services. SFC Consults on Changes to the Guidelines for Regulation of Automated Trading Services Introduction The Securities and Futures Commission (SFC) published its Consultation Paper on Proposed Amendments to

More information

Position paper on the issue of access to the payment account

Position paper on the issue of access to the payment account Position paper on the issue of access to the payment account April 2013 Position paper on the issue of access to the payment account Consumentenbond Currence De Nederlandsche Bank Nederlandse Vereniging

More information

CCS Regulatory Test Toolkit

CCS Regulatory Test Toolkit CCS Regulatory Test Toolkit Derek M. Taylor WWW.GLOBALCCSINSTITUTE.COM Regional Representative - Europe THE POTENTIAL FOR CCS CCS could make a significant contribution to reducing global greenhouse gas

More information

Finance and HR in the Cloud. Case Study

Finance and HR in the Cloud. Case Study Finance and HR in the Cloud Case Study 2 Case Study Colleges and Projects FE Sussex led project (6 Colleges) Isle of White College Shared Services in Sussex and Surrey Colleges, Cloud computing Finance

More information

RISK MANAGEMENT IN NETTING SCHEMES FOR SETTLEMENT OF SECURITIES TRANSACTIONS

RISK MANAGEMENT IN NETTING SCHEMES FOR SETTLEMENT OF SECURITIES TRANSACTIONS RISK MANAGEMENT IN NETTING SCHEMES FOR SETTLEMENT OF SECURITIES TRANSACTIONS A background paper for the 4th OECD/World Bank Bond Market Workshop 7-8 March 02 by Jan Woltjer 1 1 Introduction Settlement

More information

Nordic Imbalance Settlement Model

Nordic Imbalance Settlement Model Nordic Imbalance Settlement Model Contents Executive Summary Nordic Imbalance Settlement Model Settlement Structure Management Metering Settlement Data Reporting Imbalance Settlement Invoicing Communication

More information

Financial Settlement Strategy

Financial Settlement Strategy Financial Settlement Strategy We are seeking stakeholders views on the questions set out in this consultation document. If you have any comments on the paper please contact: feedback@open-water.org.uk

More information

Payment requirements with combined billing

Payment requirements with combined billing Payment requirements with combined billing FINAL REPORT 30.4.2013 Marika Bröckl, Laura Hakala, Erkka Ryynänen, Iivo Vehviläinen Gaia Consulting Oy Index Executive Summary... 3 1 Introduction... 6 1.1 Background...

More information

EPoS and Ecommerce Solutions for Independent Retailers

EPoS and Ecommerce Solutions for Independent Retailers EPoS and Ecommerce Solutions for Independent Retailers The future of independent retail is multi-channel. Successful independent retailers will need to have a real time, single view of customers, stock

More information

FIVE STAR QUALITY CARE, INC. GOVERNANCE GUIDELINES

FIVE STAR QUALITY CARE, INC. GOVERNANCE GUIDELINES FIVE STAR QUALITY CARE, INC. GOVERNANCE GUIDELINES Adopted March 1, 2016 The following Governance Guidelines (the Guidelines ) have been adopted by the Board of Directors (the Board ) of Five Star Quality

More information

Scotiabank Comments on Department of Finance Consultation Paper. A proposal for stable, alternative indirect financing

Scotiabank Comments on Department of Finance Consultation Paper. A proposal for stable, alternative indirect financing Scotiabank Comments on Department of Finance Consultation Paper A proposal for stable, alternative indirect financing May 8, 2009 Introduction Scotiabank appreciates the opportunity to provide comments

More information

Retail Market Development in the Energy Community - First Results of an ECRB Survey -

Retail Market Development in the Energy Community - First Results of an ECRB Survey - Retail Market Development in the Energy Community - First Results of an ECRB Survey - Edin Zametica, ECRB CRM WG Chair Advisor to the Commission (BIH-SERC) Vienna, 17 June 2014 Energy Community Regulatory

More information

EMR Capacity Market Implementation Coordination Workshop

EMR Capacity Market Implementation Coordination Workshop EMR Capacity Market Implementation Coordination Workshop Place your chosen image here. The four corners must just cover the arrow tips. For covers, the three pictures should be the same size and in a straight

More information

Date: 13 September 2013. Dear Colleague. Decision: New typical domestic consumption values

Date: 13 September 2013. Dear Colleague. Decision: New typical domestic consumption values To all retail energy market participants, price comparison websites, consumer groups and other interested parties Direct Dial: 020 7901 1846 Email: diego.villalobos@ofgem.gov.uk Date: 13 September 2013

More information

Job Description. Industry business analyst. Salary Band: Purpose of Job

Job Description. Industry business analyst. Salary Band: Purpose of Job Job Description Job Title: Industry business analyst Division/Company: Industry Policy/Payments UK Reporting To: Director of Industry Policy Salary and: C Purpose of Job To provide thought leadership and

More information