36th WING ANDERSEN AFB, GUAM BASE TELEPHONE DIRECTORY MAR 09 EMERGENCY NUMBERS FIRE POLICE AMBULANCE DIALING INSTRUCTIONS

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1 DO NOT DISCUSS CLASSIFIED INFORMATION ON UNSECURE TELEPHONES OFFICIAL DoD TELEPHONES ARE SUBJECT TO MONITORING FOR COMMUNICATIONS SECURITY PURPOSES AT ALL TIMES. DoD TELEPHONES ARE PROVIDED FOR THE TRANSMISSION OF OFFICIAL GOVERNMENT INFORMATION ONLY AND ARE SUBJECT TO COMMUNICATIONS SECURITY MONITORING AT ALL TIMES. USE OF OFFICIAL DoD TELEPHONES CONSTITUTES CONSENT TO COMMUNICATIONS SECURITY TELEPHONE MONITORING IAW DoD DIRECTIVE th WING ANDERSEN AFB, GUAM BASE TELEPHONE DIRECTORY MAR 09 EMERGENCY NUMBERS FIRE POLICE AMBULANCE DIALING INSTRUCTIONS DSN PREFIX DIALING OFF BASE - 99+XXX-XXXX : FROM ON-BASE FROM OFF-BASE

2 Team Andersen Telephone Directory Table of Contents Emergency Numbers 3 General Information 4 Using Your Telephone 4 Trouble Reporting 4 Useful Numbers 4 Description of DSN 4 Telephone Precedence System 5 Dialing Instructions 6 On-Base Calls 6 Off-Base Calls 6 DSN Calls 6 DSN Conference Calls 7 Conference Calls Not Using DSN 7 Information Calls 7 Commercial Long Distance Calls 7 FTS Dialing Access From On-Base 7 FTS Dialing Access From Residence 7 Collect and Credit Card Calls 7 Official Toll Free Calls 8 Outgoing Morale Calls 8 Basic Telephone Features 8 Call Transfer 8 Three-Way Calling 9 Consultation Hold 9 Ring Again 9 Call Forward 9 Last Number Redial 10 Additional Features 10 Care of Telephone Equipment 10 Requesting Telephone Service 10 Protection of Buried Cables 10 Reporting Operator Service Complaints 10 COMSEC 11 Reporting Bomb Threats and Nuisance Calls 11 Minimize for Telephone Users 12 Central Base Paging System 12 Directory Listings 12 CONUS Base Listings 13 DSN Quick Reference for Pacific Region 15 Time Zone Conversion Chart 15 DSN Quick Reference for Overseas Bases 16 Alphabetical Listing 17 Andersen Organizational Listing 20 Organizational Listing 21 Miscellaneous Listing 36 Quick Reference Guide 37 2

3 Team Andersen Telephone Directory Emergency Numbers *** AMBULANCE 911 *** *** FIRE 911 *** *** POLICE 911 *** FROM A COMMERCIAL # 653; DIAL 911; MUST INFORM 911 OPERATOR THAT YOU LIVE ON ANDERSEN AFB. OFFICE NUMBER AFOSI Detachment AFOSI (Non-Duty Hours) Aircraft Accident 911 Civil Engineering Readiness Non-Duty Hours Air-Sea Rescue Ambulance, AAFB 911 Ambulance Dispatcher, Naval Hospital American Red Cross Non-Duty Hours Bomb Disposal Non-Duty Hours Chaplain Non-Duty Hours Command Post Crime Stop Decompression Chamber/Dive Accident Emergency Room, Navy Hospital Fire Department, AAFB 911 Law Enforcement 911 Poison Control Center, Navy U.S. Coast Guard

4 Team Andersen Telephone Directory General Information Section USING YOUR TELEPHONE TROUBLE REPORTING To report base telephone malfunctions, dial 119 and provide the following information: name/rank building number circuit/phone in trouble (if one extension, give set number) brief description of malfunction callback number You will be given a job control number for reference. For special circuits/alarm circuits, it is the responsibility of the user to know the circuit number. USEFUL NUMBERS OBTAINING THE BEST SEVICE AND EQUIPMENT TELEPHONE SERVICE CALLS TELEPHONE REPAIR INFORMATION CHIEF OPERATOR AAFB LEASED COMMUNICATION DEFENSE SWITCHED NETWORK (DSN) 1. DSN is the primary information transfer network for the Defense Information Systems Network (DISN). The DSN provides the worldwide non-secure voice, secure voice, data, facsimile and video teleconferencing services for Department of Defense (DoD) command and control (C20 elements, their supporting activities engaged in logistics, personnel, engineering and intelligence, as well as other Federal agencies. ALL CALLS PLACED THROUGH DSN ARE SUBJECT TO MONITORING. USERS OF DSN ARE SUBJECT TO MONITORING. USERS OF DSN ARE LIMITED TO OFFICIAL GOVERNMENT BUSINESS. 2. Use of DSN: (a) Will be authorized for official communications. (b) Will be restricted to: (1) Only those calls that are essential, requiring a timeliness that cannot be obtained by other means, and would stand the scrutiny afforded a commercial toll call. (2) The maximum time required to accomplish an official business call and will normally not exceed 5 minutes. (3) The use of a precedence level in conjunction with the subject matter of the call as established in the Joint Uniform Telephone Communications Precedence System. (4) The use of graphic, facsimile or unsecured voice-data devices only when approved by the heads of DoD 4

5 agencies or activities. Voice-data, facsimile and graphic service in DSN will normally not exceed a continuous transmission time of 1 hour during normal business hours. (c) Will not be authorized for: (1) Use, directly or indirectly, by any non-appropriated fund activities (clubs, exchanges, and other unofficial activities), except when approved by the Joint Chiefs of Staff. Class "A" & C are authorized (limited) at some NAF activities. (2) Calls within an installation, metropolitan area, or those confined geographical areas where other existing government-provided local telephone service is adequate. (3) Unofficial or personal calls. TELEPHONE PRECEDENCE SYSTEM The National Communications System (NCS) Voice Precedence System was established by NCS Memorandum 1-70 dated 14 February 1970, is directed for use by all authorized users of voice communications facilities. Since the effectiveness of the system depends on the cooperation of the people authorized to use it, users must: (1) be familiar with the purposes of each precedence category and the type of call that is assigned the precedence and (2) exercise care not to request or use a precedence higher than required. The NCS Voice Precedence System does not make provisions for conducting test and exercise calls. Those activities or individuals authorized or required to conduct such test or exercise calls will use a precedence consistent with the nature of the test or exercise. When the originator of the test or exercise call has contacted the called party, the call will immediately be identified as a flash, immediate, or priority precedence test or exercise. The following examples should aid the caller in determining what precedence to use when placing a call. These examples are according to the NCS Voice Precedence System, but are not to be used exclusively for determination of the precedence of a call. This should be at the discretion of the originator of the call. 1. FLASH OVERRIDE: Andersen does not have this capability at this time. 2. FLASH: FLASH calls preempt immediate, priority, and routine calls. Listed below are examples of flash calls: (a) Calls pertaining to C2 of military forces essential to defense and retaliation (b) Critical intelligence essential to national survival (c) Conduct of diplomatic negotiations critical to ceasing or limiting hostilities (d) Dissemination of critical civil alert information essential to national survival (e) Continuity of Federal Government functions essential to national survival (f) Fulfillment of critical United States internal security functions essential to national survival (g) Catastrophic events of national or international significance 3. IMMEDIATE: IMMEDIATE calls preempt priority and routine calls and are reserved for communications pertaining to situations that gravely affect the security of national and Allied Forces. Listed below are some examples of immediate calls: (a) Reconstitution of forces in a post attack period (b) Intelligence essential to national security (c) Conduct of diplomatic negotiations to reduce or limit the threat of war (d) Implementation of Federal Government actions essential to national survival (e) Situations that gravely affect the security of the United States (f) Civil defense actions concerning the direction of the population. and their survival (g) Disaster or events serious enough to have an immediate and detrimental effect on the welfare of the population (h) Vital information having an immediate effect on aircraft, spacecraft, or missile operations (i) Distress assistance 4. PRIORITY: PRIORITY calls preempt routine calls and are reserved for communications requiring expeditious action by called parties furnishing essential information for conducting government operations. 5. ROUTINE: This precedence applies to official Government communications that require rapid transmission by telephonic means but do not need preferential handling. A routine call does not pre-empt any other call. 5

6 DIALING INSTRUCTIONS ON-BASE CALLS: From 366 or 362 prefix phones, dial the 7-digit number. Example: 366-XXXX. OFF-BASE CALLS: Dial 99 followed immediately by the 7-digit number. Example: DSN CALLS: DSN Calls are subject to preemption by higher precedence calls. Personal calls over DSN are prohibited (except as authorized by AFI ). Permission to use the system for calls to overseas locations will be restricted to authorized personnel who have a mission requirement for calling. Not all base phones are equipped with Pacific and/or CONUS dial-access. If your phone is not appropriately equipped, use operator assistance by dialing 0 from an on-base phone, and from an off-base phone to place an official DSN call. DSN entry code to Alaska 317 DSN entry code to Australia 715 DSN entry code to Canada 319 DSN entry code to CONUS 312 DSN entry code to Europe 314 DSN entry code to Pacific 315 DSN entry code to SW Asia 318 DSN Worldwide directory assistance ROUTINE precedence calls: Anywhere in the Pacific theater, dial the 7-digit DSN number direct. Anywhere in the CONUS, dial digit DSN number. PRIORITY precedence calls: Anywhere in the Pacific theater, dial digit DSN number. Anywhere in the CONUS, dial digit DSN number. IMMEDIATE precedence calls: Anywhere in the Pacific theater, dial digit number. Anywhere in the CONUS, dial digit DSN number. 6

7 DSN CONFERENCE CALLS: Dial the base operator for DSN conference call. Tell the operator that you wish to make a conference call and provide the operator with a list of numbers to be included in the conference. CONFERENCE CALLS not using DSN: To place a conference call when various types of circuits are to be used (tie lines, on-base extension, DSN) dial 0 and give the operator the details of your call. INFORMATION CALLS: Dial 113 from on base or dial from off-base. COMMERCIAL LONG DISTANCE CALLS: An attempt will first be made to use DSN lines before placing a commercial long-distance call. The direct long distance dialing system from class base telephones will be used for OFFICIAL CALLS ONLY. Personnel desiring to place commercial long distance telephone calls must contact their Unit Telephone Control Officer (TCO) for approval. Contact your Unit Orderly Room to find out who your TCO is. FTS DIALING ACCESS FROM ON-BASE: 1. Dial area code + phone number for CONUS, Hawaii, Puerto Rico and Canada calls. Dial country code + city code + phone number for International calls. 2. Wait for recording. 3. Enter authorization code/pin number. 4. Call should process. FTS DIALING ACCESS FROM RESIDENCE: 1. Dial Wait for a confirmation tone followed by a second dial tone. 3. Enter authorization code/pin number. 4. Wait for another dial tone, then dial: For CONUS, Hawaii, Puerto Rico and Canada calls: area code + number. For International calls: country code + city code + number. 5. Call should process. COLLECT AND CREDIT CARD CALLS: These types of calls have to be processed through a commercial long distance telephone company operator. The following companies are available and may be reached by dialing: AT&T USA DIRECT IT&E (PRE-PAID CALLING CARD) MCI USA DIRECT

8 OFFICIAL TOLL FREE CALLS From a base phone, personnel may access 1-800, 1-866, and toll free numbers: number, , number and number, From a DSN phone, personnel may access for a toll free number bypassing the base operator. Dial appropriate toll free number after the tone. or OUTGOING MORALE CALLS A morale call may be placed by contacting the Andersen Morale Line at extension , 24 hours a day 7 days a week. Morale calls are given based on availability of lines, and may not always be readily accessible. BASIC TELEPHONE FEATURES The basic telephone system is designed to make it easier for you to carry out your job responsibilities. With the features this system provides, your telephone is capable of many sophisticated operations. All base telephone users have, as a minimum, the below listed additional features. NOTE: These features and instructions apply only to the BASIC SINGLE LINE instrument commonly found in offices across Andersen AFB. Separate features and instructions may apply to other instruments. FEATURE QUICK REFRENCE GUIDE CALL TRANSFER OR THREE-WAY CALLING... SH + DIAL 3RD NUMBER + SH RING AGAIN... SH + *78 CALL FORWARDING... SH + *70 ( # 70 TO RELEASE ) SH = PRESS SWITCHHOOK MOMENTARILY OPTIONAL FEATURES CALL PICKUP SPEED CALLING (SHORT)... *80 + CALL NUMBER SPEED CALLING (LONG)... *81 + CALL NUMBER CALL TRANSFER 1. Call Transfer allows you to transfer incoming calls to another base telephone 2. To activate: (a) Advise the calling party that you are going to transfer the call. (b) Press the switch-hook momentarily (hear a special dial tone). (c) Dial the new extension number or dial 0 to transfer the call to the operator. (d) As a courtesy, you may remain on the line until the other extension answers. If the other number is busy, press the switchhook again to return to your caller. Announce that the number is busy and ask if you may help them. If the other extension answers, you may announce that a call is being transferred. The original call is on hold and 8

9 cannot hear this conversation. Press switchhook again to connect the two parties. (e) Replace the handset on the cradle. THREE-WAY CALLING 1. This feature allows you to establish a three-way conference call without the assistance of the operator Class of service restrictions placed on a station still apply and cannot be suspended by three-way calling. 2. To activate: (a) Follow the preceding Call Transfer instructions. (b) After the party you're calling answers, press the switchhook once momentarily and then all three parties are connected. CONSULTATION HOLD 1. This feature enables you, while on an established call, to place the original call on hold and to consult privately with a third party without assistance from an operator. You can then return to the original call. The third party is disconnected from the call after pressing the switchhook twice to return to the originally called party. 2. To activate: (a) Advise the original party that you are putting the party on hold. (b) Place the original call on hold by pressing the switchhook then dial * 79 (you'll hear a special dial tone). (c) Dial the third party's telephone number. (d) Consult with the third party. The original party is on hold and cannot hear the conversation. (e) To return to the original party, press the switchhook once momentarily, pause, then press switch-hook momentarily again, or just allow the connected party to hang up and you re then connected to the original party. RING AGAIN 1. This feature allows you to automatically call a busy number without having to dial the number repeatedly. 2. To activate: (a) Dial busy party's telephone number (hear busy tone). (b) Press the switchhook once momentarily (hear special dial tone). (c) Dial * 78. Once you hear a confirmation tone, hang up. (d) When the called party's number is no longer busy, your telephone will automatically ring. (e) When you answer, ringing will be initiated at the distant end. (f) To cancel, dial # 78. Once you hear a confirmation tone, hang up. CALL FORWARD 1. This feature allows incoming calls to be routed to an alternate designated number. 2. To activate: (a) Lift handset from the cradle (hear dial tone). (b) Dial * 70 (hear special dial tone). (c) Dial the number to which calls are to be forwarded (hear confirmation tone). (d) Replace the handset in the cradle. (e) To cancel, dial # 70 (hear confirmation tone) then hang up. 9

10 LAST NUMBER REDIAL 1. This feature allows you to automatically redial the last number called. 2. To activate: (a) Lift the handset from the cradle. (b) Press # #. The previously dialed number will automatically be redialed. ADDITIONAL FEATURES You may request additional features by submitting a 36 AEW Form 10, Telephone/Communications Work Request to Dial Central Office. Optional features available are: Call Pick Up 111 Speed Calling (short) * 80 Speed Calling (long) * 81 CARE OF TELEPHONE EQUIPMENT Telephone users are responsible for the proper use, care and safekeeping of telephone instruments and equipment and are liable for any loss or damage thereto. Under no circumstances will the subscriber move, alter or make additions to the equipment. Any telephone equipment that is found to have been tampered with by unauthorized personnel will be disconnected and withdrawn from the using agency. REQUESTING NEW TELEPHONE SERVICE: If you are relocating or planning future telephone requirements, contact the Andersen Comm Focal Point at Short notice requirements cause significant delays in completing work requests and should be kept to a minimum. Submit your work request at least 30 days prior to the requested completion date. If your request is short notice, include justification, and whether it is downward directed, mission-essential or supporting an exercise. Include a clear, concise, description of the work to be accomplished, along with an accurate diagram of the area. It is critical that you include a reliable point of contact (POC) knowledgeable of the work to be accomplished, usually your Telephone Control Officer (TCO). PROTECTION OF BURIED TELEPHONE CABLE Prior to excavating, grading, digging, ditching or driving of stakes or poles, the agency undertaking the work will first obtain a permit from the Base Civil Engineer, Customer Service Section, This permit will then be coordinated with the 36th Communications Squadron, Cable Maintenance Section, , before breaking ground. They will assist in the location of buried cables. If the underground telephone cable cannot be located on the base map, a 36th Communications Squadron telephone cable-crew will mark the cables. The agency responsible for construction activity will ensure that the persons actually performing the work take adequate precautionary measures to prevent cutting or damaging the cables. These instructions are applicable to all units, personnel and contractors working on Andersen AFB. REPORTING TELEPHONE OPERATOR SERVICE COMPLAINTS Telephone operators are instructed to be uniformly courteous and must not enter into controversy with calling parties. Similar action on the part of the telephone users will be an incentive for superior service. Telephone operators are not permitted to give their names when requested by calling parties. Operators are instructed to give their operator number only. Individual operators are forbidden to receive service complaints and are instructed to refer all calls relative to complaints to the chief operator at During non-duty hours, customers are requested to refer all service complaints to the senior operator on duty. If the senior operator on duty still cannot resolve a complaint, customers are requested to call the chief operator during normal duty hours (Mon Fri, ). 10

11 COMMUNICATIONS SECURITY (COMSEC) The fact that any number of people can listen to your conversation is a SECURITY weakness of the telephone system. Talking around, paraphrasing, using code words or nicknames and incomplete references on the telephone are attempts to disguise information. Any person monitoring your telephone conversation probably knows enough to "read through" your attempts to disguise information. Base telephone facilities may be considered compromised. Military-owned or leased telephone systems are subject to monitoring. SECURE TELEPHONE EQUIPMENT (STE): The STE system provides communications security for the public telephone network. The terminals serve as a standard telephone that operates in secure and unsecured modes. MONITORING AND RECORDING TELEPHONE CALLS: Please refer to AFI Section F for the general policy, authorizations and procedures on monitoring and recording telephone conversations. REPORTING MALICIOUS CALLS (Bomb-Threat, Nuisance, Harassing, etc) Emergency calls: the telephone numbers for emergency calls are listed at the beginning of the telephone directory; however, subscribers may dial "911". Please state that you are on Andersen AFB. Dial "0" for assistance in reaching any emergency telephone number. 1. If you receive a bomb-threat call, DO NOT hang up the telephone--use another telephone to notify the Security Forces Squadron (SFS). If another telephone is not available, then you must use the same telephone to notify SFS personnel at CRIME STOP, If danger to life or property is involved, alert everyone and evacuate the area. It s unlawful for any person to make a telephone call during which obscene, lewd, or immoral language is used with the intent to offend. Federal law further prohibits interstate telephone calls that are obscene, lewd, lascivious, filthy, indecent, or where the intent (with or without actual conversation) is to annoy, abuse, threaten or harass any person. It is unlawful to knowingly allow anyone to use a telephone under your control for the above purposes. 2. The following actions will generate a record of a caller s telephone number if the call is made from any DSN telephone line. Anyone who receives a malicious call should use another telephone to contact the Security Forces Squadron. Then, perform the following actions, based on the type of telephone instrument you have, to initiate a trace on incoming DSN calls: (a) For a Meridian (AASTRA/NORTEL) Multi-Line Telephone, while the caller is on the line: (1) If your telephone has it, press the Malicious Call Hold (MCH) button. (2) Then press the button for the line the original call was received on to return to the caller. (3) Record all pertinent information on the AF Form 440, Bomb Threat Aid. (4) If the call ends, ALWAYS LEAVE THE TELEPHONE OFF HOOK.! - OR - (1) If you have a Conference Call (CONF), Three-Way Call (3WC) or Call Transfer (TXFR) button, press it and listen for a dial tone. (2) Press the asterisk key and then 57 (*57); you will be automatically be returned to the original call. (3) Record all pertinent information on the AF Form 440, Bomb Threat Aid. (4) If the call ends, ALWAYS LEAVE THE TELEPHONE OFF HOOK.! (b) For a Two-Line Analog Telephone, while the caller is on the phone: (1) Press the LINK button and listen for dial tone. (2) Press the asterisk key and then 57 (*57); you will be automatically be returned to the original call. (3) Record all pertinent information on the AF Form 440, Bomb Threat Aid. (4) If the call ends, ALWAYS LEAVE THE TELEPHONE OFF HOOK.! (c) For a Single-Line Analog Telephone, while the caller is on the phone: (1) Press the switchhook, flash or link button and listen for dial tone. (2) Press the asterisk key and then 57 (*57); you will be automatically be returned to the original call. (3) Record all pertinent information on the AF Form 440, Bomb Threat Aid. 11

12 (4) If the call ends, ALWAYS LEAVE THE TELEPHONE OFF HOOK! MINIMIZE FOR TELEPHONE SERVICE USERS 1. A state-of-emergency may arise, in either peacetime or wartime, necessitating the prompt electrical transmission of message or telephone traffic connected with that emergency. The MINIMIZE program was developed to meet this requirement. As a preparedness measure and to evaluate the operational and administrative procedures prescribed for MINIMIZE, HQ USAF periodically conducts or authorizes exercises that simulate emergency conditions. 2. MINIMIZE is imposed by a commander to reduce and control electrical/telephone communications in this area of authority. 3. The imposition of MINIMIZE warns network users to eliminate nonessential traffic so communications directly concerned with the emergency or exercise will not be delayed. 1. Pagers are equipped with a tone alert capability. Dial 362-XXXX CENTRAL BASE PAGING SYSTEM USE 2. Contact the Personal Wireless Comm Systems monitor at for further information and/or maintenance actions. DIRECTORY LISTINGS The Andersen AFB Telephone Directory format is prescribed in AFI Changes to the telephone directory which occur at any time other than prior to the publication of a new directory will be submitted by formal correspondence to: ATTN. TELEPHONE SUPERVISOR 36CS/SCOST. Your organization s appointed Telephone Control Officer can also fax change requests to Ensure the requests are marked ATTN: TELEPHONE SWITCHBOARD SUPERVISOR. 12

13 CONUS LISTING AF ACADEMY 333-XXXX COLORADO SPRINGS CO AIR UNIVERSITY 493-XXXX MAXWELL AFB AL ALTUS AFB ( , Mon-Fri) ( , Weekends & Hol) 866-XXXX ALTUS OK ANDREWS AFB 858-XXXX WASHINGTON DC ARNOLD AFB ( ) ARNOLD TN BARKSDALE AFB 781-XXXX SHREVEPORT LA BEALE AFB 368- XXXX MARYSVILLE CA BOLLING AFB 297-XXXX CMD POST (OFFICIAL) WASHINGTON DC BROOKS AFB ( , Mon-Fri) 240-XXXX SAN ANTONIO TX CANNON AFB 681-XXXX CLOVIS NM CHARLESTON AFB 673-XXXX /1110 CHARLESTON SC COLUMBUS AFB 742-7XXX COLUMBUS MS DAVIS MONTHAN AFB 228-XXXX TUCSON AZ DOBBINS ARB ( ) 625-XXXX MARIETTA GA DOVER AFB 445-XXXX DELAWARE DE DYESS AFB 461-XXXX ABILENE TX /3113 EDWARDS AFB ( , Mon-Fri) (Closed, Weekends & Hol) 527-XXXX EDWARDS CA / EGLIN AFB 872-XXXX VALPARAISO FL EIELSON AFB XXXX EIELSON AK ELLSWORTH AFB 675-XXXX BOXELDER SD ELMENDORF AFB XXXX ANCHORAGE AK FAIRCHILD AFB 657-XXXX SPOKANE WA F. E. WARREN AFB 481-XXXX CHEYENNE WY GOODFELLOW AFB 477-XXXX SAN ANGELO TX GRAND FORKS AFB 362-XXXX EMERADO ND HANSCOM AFB 478-XXXX BEDFORD MA HICKAM AFB 448-XXXX OR 449-XXXX HONOLULU HA HILL AFB 777-XXXX LAYTON UT HOLLOMAN AFB 572-XXXX ALAMAGORDO NM HOMESTEAD ARB ( , Mon-Fri) (Closed, Weekends & Hol) 791-XXXX HOMESTEAD FL / HURLBURT FIELD 579-XXXX MARY ESTHER FL KEESLER AFB 597-XXXX BILOXI MS KIRTLAND AFB 246-XXXX ALBUQUERQUE NM LACKLAND AFB 473-XXXX SAN ANTONIO TX LANGLEY AFB 574-XXXX HAMPTON VA LAUGHLIN AFB ( , Mon-Fri) (Closed, Weekends & Hol) 732-XXXX DEL RIO TX LITTLE ROCK AFB ( , Mon-Fri) ( , Sa-Su) (Closed, Hol) 731-XXXX LITTLE ROCK AR LOS ANGELES AFB 833-XXXX LOS ANGELES CA LUKE AFB 896-XXXX GLENDALE AZ MACDILL AFB 968-XXXX TAMPA FL MALMSTROM AFB 632-XXXX GREAT FALLS MT MARCH ARB ( ) 447-XXXX RIVERSIDE CA MAXWELL AFB 493-XXXX MONTGOMERY AL MAXWELL AFB GUNTER ANNEX 596-XXXX MONTGOMERY AL MCCHORD AFB 382-XXXX TACOMA WA

14 MCCONNELL AFB 743-XXXX WICHITA KS MCGUIRE AFB 650-XXXX WRIGHTSTOWN NJ MINNEAPOLIS-ST PAUL ARS 783-XXXX INT L AIRPORT MN MINOT AFB 453-XXXX MINOT ND MOODY AFB 460-XXXX VALDOSTA GA MOUNTAIN HOME AFB 728-XXXX MOUNTAIN HOME ID NELLIS AFB 682-XXXX LAS VEGAS NV NIAGARA FALLS ARS 238-XXXX NIAGARA FALLS NY OFFUTT AFB 271-XXXX OMAHA NE ONIZUKA AFS 561-XXXX SUNNYVALE CA PATRICK AFB 854-XXXX COCOA BEACH FL PENTAGON WASHINGTON DC PETERSON AFB 834-XXXX COLORADO SPRINGS CO POPE AFB 424-XXXX FAYETTEVILLE NC RANDOLPH AFB 487-XXXX SAN ANTONIO TX ROBINS AFB 468-XXXX WARNER ROBINS GA SCOTT AFB 576-XXXX BELLEVILLE IL SCHRIEVER AFB 560-XXXX COLORADO SPRINGS CO SEYMOUR JOHNSON AFB 722-XXXX GOLDSBORO NC SHAW AFB 965-XXXX SUMTER SC SHEPPARD AFB 736-XXXX WICHITA FALLS TX TINKER AFB 884-XXXX OKLAHOMA CITY OK TRAVIS AFB 837-XXXX FAIRFIELD CA TYNDALL AFB 523-XXXX PANAMA CITY FL USCENTCOM 968-XXXX MACDILL FL VANCE AFB 448-XXXX ENID OK VANDENBERG AFB 276-XXXX LOMPOC CA WESTOVER ARB 589-XXXX ( ) CICOPEE, MA WEST POINT MILITARY ACADEMY 688-XXXX ( ) WEST POINT NY WHITEMAN AFB 975-XXXX KNOBNOSTER MO WRIGHT PATTERSON AFB 787-XXXX DAYTON OH

15 DSN QUICK REFERENCE NUMBERS FOR PACIFIC AREA DSN INFORMATION (WORLDWIDE) MISAWA AB, JA OPERATOR CAMP ZAMA AB, JA OPERATOR OSAN AB, RK DIRECT DIAL 784-XXXX DIEGO GARCIA OPERATOR TAEGU AF, RK (VIA KOREA SWITCH) HAWAII SWITCH (PEARL HARBOR) TIME HACK (EASTERN) IWAKUNI AB, JA OPERATOR TIME HACK (UNIVERSAL) KADENA AB, JA OPERATOR WAKE ISLAND KOREA SWITCH OPERATOR YOKOTA AB, JA OPERATOR KUNSAN AB, RK OPERATOR YOKOSUKA, JA OPERATOR MILITARY INF (PEARL HARBOR/ YONG-SAN AB, RK (KOREA SWITCH) HAWAII WIDE) Time Zone Conversion Table KOREA/JAPAN GUAM HAWAII PACIFIC MOUNTAIN CENTRAL EASTERN GERMANY THAILAND PHILIPPINES

16 OVERSEAS QUICK REFERENCE LISTING PACIFIC LISTING EUROPE LISTING DSN ACCESS CODE: 315 DSN ACCESS CODE: 314 (NOTE: For Pacific Theater calls, dial direct, 7-digit (NOTE: Dial "0" for assistance to these areas). number only. For Alaska calls, dial DSN access code, 317 plus 7-digit number) ALASKA - DSN ACCESS CODE: 317 BELGIUM Clear AFS SHAPE Eielson AFB Elmendorf AFB GERMANY Fort Richardson Pirmasens Fort Wainwright (via Ft Richardson) Ramstein Rhein Mein GUAM Sembach Andersen AFB Spangdahlem Navy Stuttgart Weisbaden (via Heidelberg) HAWAII Hickam AFB ITALY Hickam Military Information Aviano AB Naples JAPAN Vicenza Atsugi Naval Air Facility Camp Zama Iwakuni MCAS SPAIN Kadena AB Rota Misawa AB Yokosuka Naval Base TURKEY Yokota AB Incirlik Izmir KOREA Pirincirlik (via Incirlik) Korea Switch Kunsan AB UNITED KINGDOM Osan AB Lakenheath Taegu AB (via Korea Switch) London Navy Mildenhall OTHER REGIONAL BASES Molesworth Diego Garcia Kwajalein AUSTRALIA Marshall Islands DSN ACCESS CODE: 715 To contact the RAF Sydney: CARIBBEAN LISTING. Dial DSN ACCESS CODE: 313 Dial tone (NOTE: Dial "0" for DSN assistance to these areas). Dial for operator assistance Bahamas (via W. Palm Beach) Can only access Sydney numbers Fort Buchanan ( Puerto Rico)

17 A ABLE Industries of the Pacific AAFES General Manager AAFES AAFES Finance & AAFES Accounting (EFA) AAFES Human Resources AAFES AAFES Services Business Manager AAFES AAFES Main BX AAFES AAFES Main BX Customer Service AAFES AAFES Main BX Manager AAFES AAFES Auto Pride AAFES AAFES Barber Shop AAFES AAFES Beauty Shop AAFES AAFES New Car Sales AAFES AAFES New Car Sales BX AAFES AAFES Dry Cleaners AAFES Laundry AAFES Engineering/FMO AAFES AAFES Food Court Manager AAFES AAFES Flower Shop AAFES AAFES Four Seasons/Toyland AAFES AAFES Gas Station AAFES AAFES Guamcell Communications/DOCOMO AAFES Pacific AAFES Home Traditions AAFES AAFES AAFES Military Clothing Sales AAFES NISSAN Car Rental AAFES AAFES Shoppette AAFES AAFES Saipan Annex Troop Store SAIPN AAFES (670) AAFES Specialty/Gift AAFES Shop Airman & Family FSS Readiness Center AAFES Tailor AAFES Alterations AAFES Theater AAFES AAFES Video Rental AAFES Action Line WG Aerospace Medicine MDOS Airman Leadership FSS School Air Mobility Control AMS Center Air Terminal Operations AMS Center Air Traffic Control, OSS Chief Allied Trades GS American Red Cross ARC Andersen Comm Service CS Desk Andersen Lodge FSS Appointment MDOS Cancellation/Clinic Area Defense Counsel DET QD7H Auto Skill Center Shop FSS B Bakery-Commissary DECA Bank of Guam Base Distributions CS (BITC) Base Library FSS Base Radio Systems CS Base Service Store Billeting FSS Bio-environmental MDOS Engineering Bowling Center/Gecko FSS Lanes Bowling Center/Gecko Lanes Snack Bar FSS C Capehart Pool FSS Career Development MSS Section Cashier's Cage, FSS Consolidated Club Casualty Assistance FSS Representative CE Customer Service CES Central MDOS Appointments/Clinic Chapel 1 Administration WG Chapel WG Administration/Funds Child Development FSS Center Civilian Personnel FSS Section Civilian Pay WG Civil Law WG Claims Office WG Combat Arms Training SFS and Maintenance Commander s Action Line WG Command Post WG Commissary Customer DECA Service Commissary Deli DECA Commissary Grocery DECA Manager Commissary ID Check DECA Desk Commissary Meat Dept DECA Commissary Produce Dept DECA Commissary Store DECA Director Communications Service CS Helpdesk Computer Maintenance CS Technician COMSEC Manager CS Conservation Officer CES Consolidated Club FSS Contracting, CONS Superintendent Conventional MUNS Maintenance Coral Reef Sports and FSS Fitness Center Credit Union Crime Stop Line SFS Customer Service Unit FSS MPF Customer Service-Supply GS Customer Service-TRNS GS

18 D Defense Automated Printing Service(DAPS) Defense Courier Service DCS Station Deli-Commissary DECA Demand Processing GS Dental Clinic MDG Director of Business CONS Operations Deployment Control LRS Center DOMESTIC DEPENDENT ELEMENTARY AND SECONDARY SCHOOLS (DDESS) Superintendent DDESS Guam High DDESS McCool Elem/Middle NAVY DDESS Secretary Andersen Elementary DDESS Andersen Middle DDESS Nurse (Elementary) DDESS Nurse (Middle) DDESS Student AAFB DDES Transportation Student Transportation NAVY DDES E Education Services FSS Flight Emission Security CS Employee/Labor FSS Relations Employment Relocations, FSS Chief Equipment Checkout FVS F Facilities Manager MDSS Family Advocacy Clinic MDOS Family Advocacy Nurse MDOS Family Practice MDOS Finance (Civilian Pay) WG Finance (Military Pay) WG Finance (Travel Pay) WG Fire Protection CES Prevention First Term Airman Ctr FSS Flight Information AMS Flight Kitchen FSS Flight Surgeon MDOS Fuels Control Center LRS (24hrs) Fuels Military LRS Service Station Furnishings Management CES Office FW&A HOTLINE WG G Gas Station-Military LRS Gate-Main SFS Gate-Santa Rosa SFS Gate-Visitor Control SFS Center Ground Safety WG H Health and Wellness MDOS Center Hertz Taxi Historian WG Honor Guard FSS Housing Maintenance 1782 CONTR Housing Management CES Office Human Resources/NAF FSS I IG Complaint Hotline WG Immunizations MDOS Inbound Household Goods GS Individual Equipment GS Issue Inflight Kitchen FSS Information Security SFS K Kennels, NCOIC SFS L Laboratory Services MDSS Law Enforcement Desk SFS Leased Communications CS Legal Assistance WG Life Skills MDOS Linen Exchange FSS M Magellan Inn FSS Manpower & Organization FSS Medical Readiness, MDOS NCOIC Mental Health MDOS Military Car Sales AAFES Military Equal WG Opportunity Military Public Health MDOS Mortuary Affairs FSS Motor Pool GS N Navy Flight Medicine MDOS O Oceanview Conference WG Center Officer s Wife Gift Shop Omega World Travel Optometry MDOS Outbound Household GS Goods Outpatient Records MDOS P Palm Tree Golf Course FSS Palm Tree Golf Course FSS Snack Bar Pass & Registration SFS Passenger Flight Information AMS

19 Passenger Flight AMS Information Recording Pentagon Federal Credit Union Pet Boarding/ FSS Quarantine Facility Performance Reports FSS Personnel Readiness, FSS Chief Personnel Systems FSS Pharmacy MDSS Pharmacy Refills MDSS PMEL Scheduling MXS Postal Service Center CS Promotions Section FSS Protocol Officer WG Public Affairs WG Q Quarantine & Pet Boarding Facility FSS R Radiology MDSS Real Estate Office CES Receiving GS Records Management CS Reports and Analysis SFS Clerk Resource Control Center (24 Hrs) LRS S Safety Division, Chief WG Security Police Armory SFS Security Police SFS Investigations Self Help Landscaping CES Self Help Store CES V Vehicle Dispatch GS Veterinary Clinic MDOS Video Documentation- Production CS W War Reserve Material LRS Weather Flight OSS Weather Observer OSS Wing Inspector General WG Y Youth Activities Center FSS Sexual Assault WG Prevention and Response Program Office Shoppette AAFES SKILLS DEVELOPMENT FSS CENTER Award Shop FSS Frame Shop FSS Wood Shop FSS Special Actions FSS Storage and Issue GS Straight Talk Line WG Support Agreements LRS T Telephone Maintenance CS 119 TERPS OSS The Pacific Edge, WG Editor TRICARE Service Center MDSS Transmission Systems CS U UMUC - Asia FSS University of Maryland FSS University of Oklahoma FSS University of Phoenix FSS USDA Wildlife Services

20 ANDERSEN ORGANIZATIONAL LISTING 36 WING (WG) Unit APO AP OPERATIONS GROUP (OG) Unit APO AP MAINTENANCE GROUP (MXG) Unit APO AP MISSION SUPPORT SQUADRON (MSG) Unit APO AP CONTINGENCY RESPONSE GROUP (CRG) Unit APO AP MEDICAL GROUP (MDG) Unit APO AP OPERATIONS SUPPORT SQUADRON (OSS) Unit APO AP COMBAT TRAININ FLIGHT (497 CTF) SINGAPORE FPO AP MAINTENANCE SQUADRON (MXS) Unit APO AP MUNITIONS SQUADRON (MUNS) Unit APO AP SECURITY FORCES SQUADRON (SFS) Unit APO AP CIVIL ENGINEERING SQUADRON (CES) Unit APO AP FORCE SUPPORT SQUADRON (FSS) Unit APO AP * MOBILITY RESPONSE SQUADRON (MRS) Unit APO AP SECURITY FORCES SQUADRON (SFS) Unit APO AP RED HORSE SQUADRON (RHS) Unit APO AP MEDICAL OPERATIONS SQUADRON (MDOS) Unit APO AP MEDICAL SUPPORT SQUADRON (MDSS) Unit APO AP TEAM ANDERSEN ASSOCIATED UNITS 734 AIR MOBILITY SQUADRON (AMS) Unit APO AP AIR FORCE OFFICE OF SPECIAL INVESTIGATIONS (AFOSI) Unit APO AP HELICOPTER SEA COMBAT SUPPORT SQUADRON TWENTY-FIVE (HSC 25) Unit APO AP AIR NATIONAL GUARD (ANG) Unit APO AP AERIAL PORT SQUADRON (APS) Unit APO AP DETACHMENT 5, 22 SPACE OPERATIONS SQUADRON (DET 5, 22 SOPS) Unit APO AP AREA DEFENSE COUNSEL (ADC) Unit APO AP FBI GUAM RESIDENT AGENCY (FBI) FHB Bldg Ste Rt 8 Maite, Guam CONTRACTING SQUADRON (CONS) Unit APO AP COMMUNICATIONS SQUADRON (CS) Unit APO AP LOGISTICS READINESS SQUADRON (LRS) Unit APO AP DET 1, 36 MISSIGION SUPPORT GROUP (DET1, 36 MSG) PSC 466 BOX 29 FPO AP TH AIR SUPPORT FLIGHT (CANBERRA) (337 ASUF) Unit APO AP GS Apo ap T COMBAT COMMUNICATIONS SQUADRON (CBCS) Unit APO AP TEAM ANDERSEN ASSOCIATE UNITS CONTINUED 724 AERO MEDICAL STAGING SQUADRON (ASTF) Unit APO AP AMERICAN RED CROSS (AMC) Bldg 285 Rt 4 Hagatna, Guam ARMY AIR FORCE EXCHANGE SERVICE (AAFES) Unit APO AP DEFENSE COMMISSARY AGENCY (DECA) Unit APO AP BAND OF GUAM ANDERSEN BRANCH (BOG) P. O. Box BW Hagatna, Guam PENTAGON FEDERAL CREDIT UNION (PFCU) P. O. Box 4452 Yigo, Guam DOMESTIC DEPENDENTS ELEMENTARY & SECONDAY SCHOOLS (DDESS) Unit APO AP GUAM HIGH SCHOOL (GHS) 401 Stitt Street AganaHts, Guam

21 36 TH WING (WG) CC Commander CV Vice Commander CCS Secretary CCE Executive Officer CCM Command Chief Master Sergeant CCEA Executive Asst to Command Chief Master Sergeant CCEA Wing Information Management, Superintendent CCEA Wing Information Management CCEA Wing Information Management, NCOIC CCEA Wing Information Management FAX CCP Protocol Officer CCP Protocol, NCOIC CCP Protocol (Answering Machine) CP Command/Control Division CP Command/Control Division, Chief CP Command/Control Division, Superintendent CP Command/Control Division, STU III CVK Sexual Assault Prevention and Response Program Office CVK Sexual Assault Response 366-SARC Coordinator (24 HR HOTLINE) (7272) EO Equal Opportunity, Chief EO Equal Opportunity, Superintendent EO Equal Opportunity, NCOIC EO Equal Opportunity EO Equal Opportunity, FAX IG Wing Inspector General IGQ Inspector General Division, Complaints IG Inspector General Division, Exercises & Inspections HC Chapel 1 Administration Chapel 1 FAX HC Chapel 2 Administration/Funds Chapel 2 FAX HO Historian JA Staff Judge Advocate JA SJA Secretary JAA Administrative Law JAD Claims Office JAM Military Justice PA Public Affairs, Chief PA Public Affairs, Superintendent PA Public Affairs, Administration PA Public Affairs, Community Relations PA Public Affairs, Media Relations PA Public Affairs FAX PA Straight Talk Line PA The Pacific Edge, Editor PA The Pacific Edge Staff Writer SE Chief of Safety SEF Flight Safety SEG Ground Safety Manager SEG Ground Safety th Comptroller Squadron (CPTS) CC Commander CCE Superintendent CCF First Sergeant CSS Commander s Support Staff FMA Financial Analysis FMF Civilian Pay FMF Financial Services/Military Pay FMFD Disbursing/Cashier FMFL Accounting Liaison TH OPERATIONS GROUP (OG) CC Commander CD Deputy Commander CCS Secretary CCF First Sergeant th Operations Support Squadron (OSS) CC Commander CCS Secretary FAX CCF First Sergeant DO Director of Operations OSX ADO, Operations Branch OSX TBMCS-UL Trainer IN Intel OSA Commander, Air Operations Flight OSAM Airfield Manager OSAM Airfield Operations OSAT Chief, Air Traffic Controller OSAT ATC, Training OSW Commander, Weather Flight OSW Chief, Weather Station OSW Weather Flight

22 497 TH COMBAT TRAINING SQUADRON, PAYA LEBAR AIR BASE (PLAB), SINGAPORE MXOOP Scheduling MXQ Quality Assurance Chief Inspector MXQ QA Inspectors MXQ TODO CC Commander SINGA LGTV Transportation SINGA LGMG Aircraft Ground Equipment SINGA LGMS Crew Chief SINGA PAYA LEBAR AIR BASE (PLAB), SINGAPORE COMMERCIAL ONLY Country Code: 65 AMC AMC AMC AMC Commander Superintendent Terminal Manager Terminal Assistant Manager SINGA SINGA SINGA SINGA AMC Terminal SINGA AMC FAX SINGA 36 TH MAINTENANCE GROUP (MXG) CC Commander CD Deputy Commander CCS Secretary CCE Secretary FAX Executive Officer CCA Chief, Information Management th Maintenance Squadron (MXS) CC Commander CCF First Sergeant CCS Administrative Assistant CCS CCS FAX CCSE Vehicle Control NCO (VCNCO) CCSE Unit Safety Rep (USR) MXM Operations Officer MXM Maintenance Superintendent MXMC Accessories Flight /Electro Environmental MXMD TMDE Flight/PMEL MXMFM Metals Technology MXMFN Non-Destructive Inspection Section MXMFS Aircraft Structural Maintenance MXMG Aerospace Ground Equipment (AGE) Supervision AGE FAX MXMGB AGE Cell Group 1 & MXMGD AGE Servicing MXMGS AGE Production Support/Supply MXMGW MXMT AGE WRM Transient Alert MXMT Maintenance Flight th Munitions Squadron (MUNS) 36 th Maintenance Operations Flight (MOF) MXO Flight Commander MXO Flight Superintendent CCR Resource Advisor MXOP Programs & Resources Section Chief MXOP Security Manager MXOP MXOT MXOOA MXOOM Unit Deployment Manager (UMD) Training Manager CAMS Database Management (CDM) Maintenance Operations Control Center (MOCC) CC Commander CCS Secretary CCF First Sergeant CSS Command Support Staff CCR Resource Advisor MXW Munitions Operations Officer MXW Munitions Superintendent MXW Unit Environmental Coordinator MXWC Materiel Flight Supervision MXWC Chief, Materiel Flight MXWCB Munitions Inspection MXWCA Munitions Accountability MXWCC Storage and Handling