Emotional Intelligence

Transcription

1 Emotional Intelligence Susan K. Cavanaugh MS, MPH Associate Professor, Medical Library Dyanne P. Westerberg DO, FAAFP Chair, Department of Family & Community Medicine

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3 Instructional materials contained in this slide set may include copyrighted material. The copyright law of the U.S. (Title 17, United States Code) governs the making of photocopies or other reproductions of Copyrighted material. Please do not reproduce, or transmit, any portion of this content.

4 Workshop Objectives Objective Content Time Frame Teaching Method 1. Demonstrate an understanding of the basic concepts of emotional intelligence. Review of EI. -What is it? -Why is it important? 10 minutes Slide Set 2. Demonstrate an understanding of the role emotional intelligence plays in undergraduate medical education. 3. Describe a scenario where emotional intelligence is essential to a better outcome Short review of the literature on the assessment of EI in undergraduate medical education. Video of a clinical scenario. 10 minutes Slide Set Bibliography available. 10 minutes Video demonstration. Discussion

5 Workshop Objectives Objective Content Time Frame Teaching Method 4. Demonstrate how to apply emotional intelligence to a clinical educational scenario 1. Break audience into 4-5 groups. Each group works on applying the principles of emotional intelligence to their assigned scenario. Presenters move among groups to offer assistance. 15 minutes Small group exercise: exploring individual EI 2. Each group reports on their experience in working through their assigned scenario Presenters offer feedback on each group s application of emotional intelligence to their scenario. 15 minutes Large group exercise Discussion Feedback

6 Emotional Intelligence Recent History Mayer & Salovey 1990 & 1997 perceive, express, understand & reason with emotion Goleman 1995 abilities that include self-control, zeal, persistence & ability to motivate oneself Bar-On 1997 non-cognitive capabilities, competencies & skills that influence ability to achieve

7 EI: described a different way of being smart how well you handle yourself how well you handle relationships more important than expertise aware of your emotions aware of the dynamics of relationships distinguishes outstanding leaders

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9 EI: four main components Self-awareness Self-management motivation Social awareness empathy Social skills

10 EI: components expanded Personal Competencies Self-awareness emotional self-awareness accurate self-assessment self-confidence Social Competencies Social awareness empathy organizational awareness service orientation Self-management emotional self-control transparency adaptability achievement orientation(motivation) initiative optimism Social Skill relationship mgmt/building developing others inspirational leadership influence teamwork and collaboration change catalyst conflict resolution

11 Self-awareness: nosce te ipsum: gnothi seauton: know thyself

12 Self-awareness Nosce te ipsum Gnothi seauton Know thyself There are three things extremely hard Steel, diamonds, & to know one s self Who am I? is the only question worth asking & the only one never answered To be curious about other things while I am ignorant of my own self would be ridiculous

13 Self-awareness: know thyself Values = standards by which one chooses to live how you feel what you say what you think how you make choices how you act

14 Self-management Know oneself Regulate oneself

15 EI: components expanded Personal Competencies Self-awareness emotional self-awareness accurate self-assessment self-confidence Social Competencies Social awareness empathy organizational awareness service orientation Self-management emotional self-control transparency adaptability achievement orientation(motivation) initiative optimism Social Skill relationship mgmt/building developing others inspirational leadership influence teamwork and collaboration change catalyst conflict resolution

16 Self-management Self-regulation = Staying focused Harnessing emotions control or redirect impulses think before acting trustworthy & show integrity open to change

17 Self-management: emotions IS not allowing emotions to interfere with work performance not judging based on emotion maintaining composure Is NOT denying/repressing feelings stifling feelings & spontaneity over-control

18 Using one s deepest preferences to move and guide one towards one s goals Self-management: motivation a passion to work pursue goals with energy & persistence optimism, even in the face of failure take initiative and strive to improve

19 EI: components expanded Personal Competencies Self-awareness emotional self-awareness accurate self-assessment self-confidence Social Competencies Social awareness empathy organizational awareness service orientation Self-management emotional self-control transparency adaptability achievement orientation(motivation) initiative optimism Social Skill relationship mgmt/building developing others inspirational leadership influence teamwork and collaboration change catalyst conflict resolution

20 Self-management Know oneself Regulate oneself Aware of others

21 Social Awareness: being more aware of others The servant leadership role perceive others feelings & perspectives take an active interest in others concerns sense others development needs bolster their abilities

22 Social Awareness: active listening Consider taking notes resist the urge to interrupt conveys a perception that you are listening documents items of interest

23 EI: components expanded Personal Competencies Self-awareness emotional self-awareness accurate self-assessment self-confidence Social Competencies Social awareness empathy organizational awareness service orientation Self-management emotional self-control transparency adaptability achievement orientation(motivation) initiative optimism Social Skill relationship mgmt/building developing others inspirational leadership influence teamwork and collaboration change catalyst conflict resolution

24 Social Awareness: empathy Sensing what people are feeling understand/acknowledge emotional make-up of others consider others emotional reactions cultivate rapport with a broad diversity of people

25 Social Skill Know oneself Regulate oneself Aware of others Manage relationships

26 Social Skill Culmination of all dimensions of emotional intelligence Build relationships with those you supervise Put a network in place Collegial with a purpose

27 Social Skill: building relationships Most critical part of management is building relationships. manage conflict mediate issues persuade colleagues make difficult choices

28 EI: in a nutshell Recognize our own feelings (selfawareness) and those of others (social awareness) and be able to effectively manage ourselves (self-regulation) and our relationships with others (social skill).

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30 EI: Undergraduate Medical Education Guides interaction with patients Patient-centered approach Patient satisfaction Facilitates teamwork Inter and intra disciplinary teams Patient safety Empathy

31 EI: Undergraduate Medical Measuring Emotional Intelligence Consortium for Research on Emotional Intelligence in Organizations 1997 Bar-On Emotional Quotient Inventory Education 1998 The Schutte Self Report Emotional Intelligence Test (SSEIT) 1998 Emotional and Social Competence Inventory (ESCI)- Goleman

32 Measuring Emotional Intelligence EI: Undergraduate Medical Education 2002 The Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) Consortium for Research on Emotional Intelligence in Organizations 2002 Work Group Emotional Intelligence Profile (WEIP)

33 Assessment of EI: Austin 2007 Comparison of empathy over years Male empathy scores increased between Y1 & Y2, female scores decreased Association of EI to academic performance No significant association between total EI or Empathy and academic performance

34 Assessment of EI: Borges 2009 Comparison of EI & specialty choice No significant associations EI in men and women No significant association

35 Assessment of EI: Fletcher 2009 Impact of EI training program Statistically significant differences Control group reduction in EI scores Intervention group increase in EI scores

36 Questions/Comments Small Group Exercise

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