Assigning Features to Programmable Buttons
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1 Assigning Features to Programmable Buttons Personalizing Your Endpoint For quick access, you can assign feature codes, extension numbers, or speed-dial numbers to your programmable buttons. You can then use the programmed buttons to activate features or place calls. See Default Access Codes below and Default Feature Codes on page 12 for code lists. NOTES Before assigning a speed-dial number to a programmable button, you must store the number with either a Station or System speed-dial code. See Using Speed Dial on page 21. You cannot reprogram the default button assignments. To assign a feature, extension number, or speed-dial code to a button: 1. With the handset on-hook, dial Press the button that you want to program. UNDEFINED KEY appears. If the button is not programmable, NON-PROGRAMMABLE KEY appears. 3. Enter the feature code, extension number, or speed-dial code (0 to 9) to be assigned to the button. Default Access Codes The following are default system access codes. If your system uses different codes, record the codes in the New Code column for reference. Outside Line Access Codes Code Type Code New Code Emergency Call 911 (999/112 Europe) Outgoing Call (Default) 8 Select Line Group 1 to to Automatic Route Selection Extension Numbers Code Type Code New Code Attendant 0 Endpoint Extensions 1000 to 1999 Hunt Groups 2000 to 2299 Mitel Model 8520 User Guide Issue 12, October 2008 Page 11
2 Default Feature Codes The following table lists default feature codes. 2 If your system administrator changes any of the default codes, you can record the new codes for reference in the New Code column. NOTES Most of the following feature codes work when your endpoint is idle. However, if you are on an active call or if the endpoint is off-hook, you may need to press (Special) to activate the feature before you enter the feature code. If you make a mistake when entering a feature code, you can press the MUTE button to move the cursor to the left and delete the characters entered, or you can press * to cancel the feature. Account Code Follow Calls Account Code Optional ACD Agent Log In ACD Agent Log In or Log Out ACD Agent Log Out ACD Agent Wrap-up Terminate Agent Help Reject Agent Help Request Answer Ringing Call Automatic IC Call Access On and Off Automatic Trunk Call Access On and Off Automatic Trunk Answer Background Music On and Off Barge-in Call Forward All Calls Call Forward If Busy Call Forward If No Answer Call Forward No Answer/Busy Call Logging Change Language Conference 31 5 Default Station Directory Display Time And Date Do-Not-Disturb Do-Not-Disturb Cancel Do-Not-Disturb On and Off Do-Not-Disturb Override These features shown may or may not be enabled for your system. Page 12 Mitel Model 8520 User Guide Issue 12, October 2008
3 Group Listen Handsfree On and Off Headset Off Headset On Headset On and Off Hold Individual Hold System Hookflash (Recall in Europe) Hunt Group Remove Hunt Group Remove/Replace Hunt Group Replace LCD Contrast Control Message Cancel Left Message Message Delete Message Message Leave Message Message View or Send Message Microphone Mute On and Off Page 41 7 Page Receive On and Off Program Buttons Program Station Password Programmable Buttons Return to Default Queue (Callback) Request 19 6 Record-A-Call Redial Redirect Call Reminder Message Reminder Message Cancel Remote Programming Reverse Transfer (Call Pick-Up) 29 4 Ring Intercom Always On and Off Ring Tone Selection Station Monitor Station Speed Dial Station Speed Dial Programming Steal Call System Forward Off Mitel Model 8520 User Guide Issue 12, October 2008 Page 13
4 System Forward On System Forward On and Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring View Programmable Button Assignments Programming DSS/BLF Buttons You can use programmable buttons as Direct Station Selection/Busy Lamp Field (DSS/BLF) buttons. DSS/BLF buttons must be enabled by your system administrator. NOTE The Model 8560 supports the Model 8450 DSS/BLF unit, which has 50 programmable buttons, and the Model 8416 Mini-DSS unit, which has 16 programmable buttons. Contact your system administrator for more information. DSS/BLF units are programmed the same way as endpoint DSS/BLF buttons. After you program a DSS/BLF button, you can: Press the button to place a call to the assigned extension. Press the button and then hang up to transfer a call to the assigned extension. If the call is transferred to voice mail you hear repeating double tones. Visually monitor the call activity of the assigned extension. The following lamp signals indicate call activity. Lamp Signal Continuously lit Slowly flashing Quickly flashing Continuously flashing Description The extension is busy or off-hook. The extension is in Do-Not-Disturb (DND). The extension has a call ringing in. The extension is causing a Station Off-Hook system alarm. To assign a DSS/BLF button: 1. With the handset on-hook, dial Press the programmable button, and then enter the extension number to be assigned to the button. Viewing Button Assignments You can view programmable button (key) feature assignments. To view button assignments: 1. With the handset on-hook, dial 396. PRESS THE KEY TO REVIEW appears. 2. Press any of the buttons to show the assignment. 3. Press # or (Speaker) to exit. Page 14 Mitel Model 8520 User Guide Issue 12, October 2008
5 Resetting Programmable Buttons You can reset programmed buttons to the default assignments. Resetting the programmable buttons does not reset buttons programmed by the system administrator. To reset the feature buttons to the default values: With the handset on-hook, dial 395. FEATURE KEYS DEFAULTED appears. Resetting the Endpoint to the Default Settings Switching Keymaps Resetting the endpoint to the default settings does the following: Returns all volume settings to the default levels. See Changing Volume Levels on page 9. Cancels Background Music. See Listening to Background Music on page 10. Cancels Callback (queue) requests. See Requesting a Callback (Queuing the Endpoint) on page 19. Restores Handsfree Mode. Using Handsfree Mode on page 27. Cancels Manual Call Forwarding. See Manual Call Forwarding on page 30. Cancels System Forwarding. See System Forwarding on page 30. Cancels Do-Not-Disturb (DND). See Using Do-Not-Disturb on page 39. Restores Page settings. See Paging Other System Users on page 41. Resets hunt group calls. See Hunt Groups on page 43. To return your endpoint to the default settings: Dial 394. STATION DEFAULTED appears. Keymaps are the default button assignments on your endpoint. Your system administrator may have programmed an alternate keymap, allowing you to switch between keymap assignments. Contact your system administrator for more information. To switch between keymaps when your endpoint is idle: With the handset on-hook, dial 399. The display shows either ALTERNATE (or) STANDARD KEYMAP IS ACTIVE. To switch between keymaps during a call: Press (Special), and then dial 399. Mitel Model 8520 User Guide Issue 12, October 2008 Page 15
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