Media Gateway Release Notes 4.7 October, 2011 EN V4.7.B(2) Innovative Solutions

Transcription

1 Media Gateway Release Notes 4.7 October, 2011 EN V4.7.B(2) Innovative Solutions

2 COPYRIGHT NOTICE 2011 Genetec Inc. All rights reserved. Genetec Inc. distributes this document with software that includes an end user license agreement and is furnished under license and may be used only in accordance with the terms of the license agreement. The contents of this document are protected under copyright law. The contents of this guide are furnished for informational use only and are subject to change without notice. Genetec Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in the informational content contained in this guide. This publication may not be copied, modified, or reproduced in any form or for any purpose, nor can any derivative works be created therefrom without Genetec Inc. s prior written consent. Genetec Inc. reserves the right to revise and improve its products as it sees fit. This document describes the state of a product at the time of document s last revision, and may not reflect the product at all times in the future. In no event shall Genetec Inc. be liable to any person or entity with respect to any loss or damage that is incidental to or consequential upon the instructions found in this document or the computer software and hardware products described herein. The use of this document is subject to the disclaimer of liability found in the end user license agreement. "Genetec", "Omnicast", "Synergis", "AutoVu", "Federation", the Genetec stylized "G" and the Omnicast, Synergis and AutoVu logos are trademarks of Genetec Inc., either registered or pending registration in several jurisdictions. "Security Center" and the Security Center logo are trademarks of Genetec Inc. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products. All specifications are subject to change without notice. PRIVACY RIGHTS NOTICE Video recording, access control and automated licence plate reading solutions are tools that provide the ability to record the images, whereabouts and activities of individuals. As such, these tools are powerful security and law enforcement aids and are meant to be used in a manner that does not infringe the privacy rights of individuals or organizations. Users are cautioned to make sure they are aware of the particular privacy laws of their respective countries and to use Genetec products accordingly. Document Title: Omnicast Media Gateway Release Notes Documentation Number: EN V4.7.B(2) Updated: October 26, 2011 EN V4.7.B(2) 2

3 Technical Support Genetec Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a Genetec customer, you have access to the Genetec Technical Assistance Portal (GTAP), where you can find information and search for answers to your product questions. Genetec's Technical Assistance Portal (GTAP). GTAP is a support website that provides in-depth support information, such as FAQs, knowledge base articles, user guides, supported device lists, training videos, product tools, and much more. Prior to contacting GTAC or opening a support case, it is important to look at this website for potential fixes, workarounds, or known issues. You can log in to GTAP or sign up at Genetec Technical Assistance Center (GTAC). If you cannot find your answers on GTAP, you can open a support case online at For GTAC's contact information in your region see the Contact page at NOTE Before contacting GTAC, please have your System ID (available from the Help menu in your client application) and your SMA contract number (if applicable) ready. Licensing. o For license activations or resets, please contact GTAC at o For issues with license content or part numbers, or concerns about an order, please contact Genetec Customer Service at customerservice@genetec.com, or call (option #3). o If you require a demo license or have questions regarding pricing, please contact Genetec Sales at sales@genetec.com, or call (option #2). Additional Resources If you require additional resources other than the Genetec Technical Assistance Center, the following is available to you: GTAP Forum. The Forum is an easy to use message board that allows clients and Genetec staff to communicate with each other and discuss a variety of topics, ranging from technical questions to technology tips. You can log in or sign up at Technical Training. In a professional classroom environment or from the convenience of your own office, our qualified trainers can guide you through system design, installation, operation, and troubleshooting. Technical training services are offered for all products and for customers with a varied level of technical experience, and can be customized to meet your specific needs and objectives. For more information, go to EN V4.7.B(2) 3

4 Table of Contents 1 Introduction 4 2 About Omnicast Media Gateway 4 3 System Requirements Hardware requirements Software requirements Omnicast license 5 4 Installing Omnicast Media Gateway Before You Install Installing Media Gateway Logging on to the Media Gateway Manager Changing the interface language Protecting the Media Gateway configuration 8 5 Configuring the Media Gateway Selecting video encoders Creating video capture devices Disabling the Driver Signing message Viewing video streams from video capture devices Customizing the video capture devices 13 6 Addressed Issues Addressed issues in 4.6 GA Addressed issues in 4.5 GA Addressed issues in 4.4 GA Addressed issues in 4.2 GA Addressed issues in 3.5 SR Limitations 15 8 Known Issues 16 EN V4.7.B(2) 3

5 1 Introduction This document describes new features, known issues, and limitations in Genetec Omnicast Media Gateway version 4.6. It also describes how to install and configure Omnicast Media Gateway. 2 About Omnicast Media Gateway The Media Gateway is a stand-alone application that emulates video capture devices from Omnicast managed video encoders. It allows third party applications that use video devices (such as Windows Media Encoder) to process, display, or broadcast live video managed by Omnicast. The Media Gateway connects to an Omnicast Directory and receives video from encoders on the Omnicast system. Once a video connection is established between the encoder and the Media Gateway, the video stream is transferred to a device driver that emulates a video capture device. Genetec Omnicast Media Gateway includes two components: Media Gateway Manager The configuration interface that lets you select the video encoders to expose to the third party media software and create the video capture devices. Media Gateway Service The Windows service that sends the simulated video capture devices from selected Omnicast managed video encoders. IMPORTANT Media Gateway Manager and Media Gateway Service cannot run simultaneously. When you start the Media Gateway Manager, the Media Gateway Service will stop. The Media Gateway Service resumes automatically when you exit the Media Gateway Manager. EN V4.7.B(2) 4

6 3 System Requirements 3.1 Hardware requirements The minimum requirements for a computer dedicated to running the Media Gateway, feeding five video capture devices are as follows: 2x Dual Core Intel Xeon 5160, 3.00 GHz, 4 MB Cache, 1333 MHz FSB 4 GB of RAM 80 GB hard drive for OS and Omnicast applications Additional hard drive(s) for video storage Standard SVGA video card 800 x 600 or higher screen resolution 10/100/1000 Ethernet Network Interface Card DVD ROM drive The above configuration was tested with Windows Media Encoder running on the same machine, streaming all five videos at 256 Kbps at 15 fps, with an image size of 320 x 240. Different settings may affect the performance of the system. 3.2 Software requirements The software requirements are as follows: Microsoft Windows XP Pro SP2 Microsoft.NET Framework 2.0 Microsoft DirectX 9.0c or more later. To check the version of DirectX installed on your machine, run the Windows command dxdiag. Omnicast version independent SDK runtime (compatible to Omnicast Server) 3.3 Omnicast license The Media Gateway license should contain the number of video encoders equal to the number of video encoders configured in the Media Gateway Manager. EN V4.7.B(2) 5

7 4 Installing Omnicast Media Gateway 4.1 Before You Install Before installing the Media Gateway, make sure of the following: The operating system is compatible with Omnicast Media Gateway. Media Gateway does not work on 64-bit systems; it only works on 32-bit WinXP systems and 32-bit Vista systems. The version of Omnicast SDK that is compatible with your Omnicast Server is installed first. Do not install the Media Gateway on a machine that is running an Omnicast server. For more information, see limitation on page Installing Media Gateway To install Media Gateway: 1. Double-click on the Media Gateway setup program to start the installation. 2. The InstallShield Wizard will prepare the installation. When you reach the Welcome screen, click Next. 3. Select the installation folder and click Next. 4. When the installation is complete, click on Finish. 4.3 Logging on to the Media Gateway Manager Important After the initial log on, before you log on to the Media Gateway you must close all third party applications that are using the video capture devices created by the Media Gateway (such as Windows Media Encoder). Once the third party applications are closed, you can launch the Media Gateway Manager. Failing to do so may cause duplicate video capture devices to be created, and could have other negative effects. To log on to the Media Gateway Manager: 1. The Media Gateway Manager is password protected. The default password is admin. Enter the password and click on Log in or type Enter. The first time you start Media Gateway, the Media Gateway Manager will need to install a default video capture device used to display video preview in the Media Gateway Manager. 2. When the information message appears, click OK. For information on how to create video capture devices, see Configuring the Media Gateway on page 9. EN V4.7.B(2) 6

8 4.4 Changing the interface language You have the option to run the Media Gateway Manager in either English (default) or French. To change the interface language: 1. Log on to the Media Gateway Manager as Administrator. 2. From the Preferred language list, select the language and exit the application. The new language will be in effect the next time you start the Media Gateway Manager. EN V4.7.B(2) 7

9 4.5 Protecting the Media Gateway configuration For security reasons, we recommend that you change the Media Gateway Manager s password immediately after installation. To change the Media gateway password: 1. Log on to Media Gateway, and under password, click Change. 2. If the machine hosting the Media Gateway is in a secure area, you can disable the password verification by clearing the Enforce identification on startup check box. The next time you start the application, you will not be asked for a password. You may change the Password or Language settings anytime later on by selecting Media Gateway in the left pane of the application window and clicking Change. Clicking on Reset will restore the default password. EN V4.7.B(2) 8

10 5 Configuring the Media Gateway 5.1 Selecting video encoders In order to select video encoders, the Media Gateway Manager must be connected to the Omnicast system they belong to. To establish a connection with an Omnicast directory: 1. In the left pane of the application window, select Media Gateway and click on the button. 2. Enter the username, password and directory name you wish to connect to and click OK. You may add more than one directory to the Media Gateway. Once the connection is established, all video encoders on the specified directory which are available to the selected user will appear in the right pane of the application window. EN V4.7.B(2) 9

11 3. Select the encoders you wish to broadcast from the encoder tree in the right pane. The broadcasted encoders will appear under the corresponding directory name in the left pane. 4. You may change the password used to connect to a directory at any time by selecting the corresponding directory in the left pane and clicking on the button. Exit the application when you have finished. 5.2 Creating video capture devices When you exit the Media Gateway Manager, a video capture device is automatically created for every video encoder you have added to the Gateway configuration Disabling the Driver Signing message Depending on your Windows Driver Signing option, you may get the following warning message for every new device you create. EN V4.7.B(2) 10

12 Click on Continue Anyway. Tip If you have many devices to create, you may want to temporarily disable this security warning. To do so, go to your machine s desktop, right click on My Computer, select Properties, then Hardware, and click on Driver Signing. In the Drivers Signing Options dialog box, select Ignore Install the software anyway and don t ask for my approval, and click OK. Once all the video capture devices are created, the Media Gateway Service will be started. EN V4.7.B(2) 11

13 5.3 Viewing video streams from video capture devices The newly created video devices should be visible from Windows Device Manager. To invoke this program, click on Start >Settings > Control Panel > Computer Management >Device Manager. The new video devices should be listed under the group Sound, video and game controllers. The device names should follow the video encoder names unless you decide to change them (more on this in the next section). The device called Omnicast Media Gateway Preview is the default device created at the Media Gateway installation. If an application attempts to view the video on a video capture device and the Omnicast Media Gateway Service is not started, the device will output color bars to indicate that no video feed is received. See illustration below. EN V4.7.B(2) 12

14 5.4 Customizing the video capture devices The Media Gateway Manager offers you the option to change the name and to customize the on screen information display. To customize a video device: 1. Log on to the Media Gateway Manager and select the corresponding video encoder from the left pane. 2. Enter the following: Device name Type the name you want to give to the video capture device. The new name will be applied when you exit the application. Display options You can select different messages to display on screen depending on whether the video encoder is online or offline. When the encoder is online, you have the option to display nothing, the encoder name, or a custom message. When the encoder is offline, you can choose to display a blank screen or the last available image. If you do not specify a custom message, a default message The camera <encoder name> is not running in the current Directory will be displayed. Select the Show timestamp check box to display the current date and time at the lower right corner of the video. The date and time display formats follow Windows regional settings. EN V4.7.B(2) 13

15 3. After you have made your changes, click Apply to see your changes in the preview window. You can turn the video preview off by selecting View and Display video preview from the application menu. EN V4.7.B(2) 14

16 6 Addressed Issues 6.1 Addressed issues in 4.6 GA There are no addressed issues in 4.6 GA. 6.2 Addressed issues in 4.5 GA There are no addressed issues in 4.5 GA. 6.3 Addressed issues in 4.4 GA 943 Media Gateway: Getting an unhandled exception when clicking in the About Dependencies. 946 Media Gateway: The Media Gateway Manager may crash after clicking on a camera in the tree and then on the Directory (top item) of the tree. 6.4 Addressed issues in 4.2 GA Audio is now supported. 6.5 Addressed issues in 3.5 SR MPEG-2 streams are not supported by Media Gateway. 7 Limitations This release includes the following limitations: 9587 The Media Gateway always displays video at a CIF resolution regardless of the resolution you selected in the Video data format tab Before starting the Media Gateway, close Window Media encoder Media Gateway prevents client applications from connecting to the local server. Adding or removing a camera in the Media Gateway Manager adds an invalid network card. You should not run the Media Gateway on a machine that is running an Omnicast server. Workaround: From the Network Connections / Advanced / Advanced settings... > reorder the network cards. Move the main network card to the top of the list. (This is necessary only the first time the MG Manager's configuration is modified). EN V4.7.B(2) 15

17 8 Known Issues This release includes the following known issues. 928 In the Insert New Directory dialog box, the Directory box should be named Gateway. EN V4.7.B(2) 16