JE Dunn Construction: Laying a Foundation for the Future of HR with SAP SuccessFactors Solutions

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1 JE Dunn Construction: Laying a Foundation for the Future of HR with SAP SuccessFactors Solutions For many, JE Dunn Construction offers a job for life. Alongside the benefits this brings, it also meant that culture change was slow. HR staff spent too long on manual tasks and took two weeks to onboard new hires. With SAP SuccessFactors solutions, JE Dunn has slashed onboarding time by 78% and laid the foundation for a long-term, strategic onboarding program.

2 Company JE Dunn Construction Group Inc. Headquarters Kansas City, Missouri Industry Engineering, construction, and operations Products and Services Construction, construction management, design build, sustainable constructions, building information modeling, program management, and self-perform concrete and masonry Employees 3,000 Revenue US$2.63 billion BUSINESS TRANSFORMATION Objectives Increase effectiveness and efficiency by modernizing HR processes Cut time spent on paper-based administrative tasks Give managers greater insight into onboarding processes Implemented the SAP SuccessFactors Onboarding, SAP SuccessFactors Recruiting, and SAP SuccessFactors Performance & Goals solutions Partnered with 3D Results to expand the SAP SuccessFactors landscape by implementing the SAP SuccessFactors Compensation solution Standardized onboarding processes across the company Benefits Digitized and automated previously manual, paper-based processes Reduced the administrative workload, enabling HR staff to focus on more value-adding tasks Accelerated the onboarding of new hires by nearly 80% Improved onboarding oversight, efficiency, and productivity Enabled managers to track the onboarding of new hires Read more 78% Reduction in onboarding time Eliminated Repetitive, manual administrative tasks Reduced Recruiter and HR time spent on administrative tasks for new hires Web Site Partner 3D Results LLC SAP SuccessFactors solutions have eliminated many of the repetitive, manual administrative tasks that HR staff spent so much time on in the past. Jen Harrell, HRIS Manager, JE Dunn Construction Group Inc. 2 / 6

3 Modernizing HR Consistently ranked among the top construction contractors in the United States, JE Dunn Construction Group Inc. prides itself on delivering exceptional service to clients. Headquartered in Kansas City, Missouri, the company operates across the East, West, South, Central, and Midwest regions and employs around 3,000 people nationwide from laborers and carpenters to project management and corporate services. Jen Harrell, HRIS manager at JE Dunn Construction, says, JE Dunn is a family-owned and -operated company. While this means that there is a lot of longevity in the workplace and a great focus on work-life balance, historically there has also been a tendency to stick to what we know. HR in particular was stuck in the past, Harrell continues. As a traditionally very admin-focused department, HR employees would typically spend their days completing and passing around paperwork and making sure that forms were filled out correctly. Recruiting and applicant tracking was very manual. Despite receiving electronic application forms, staff would still have to send out replies and offers manually a time-consuming process. What s more, there was no formal onboarding system in place. Due to the company s regional structure, onboarding processes were decentralized and disjointed, which resulted in inconsistencies. Performance management was similarly paper based and inefficient. We wanted HR to focus less on administrative tasks and more on being a value-adding partner to the business. To achieve this, we knew that we needed to bring our HR processes into the 21st century. Jen Harrell, HRIS manager, JE Dunn Construction Group Inc. 3 / 6

4 Finding the perfect partner JE Dunn Construction decided to completely overhaul its existing HR processes. The company selected SAP SuccessFactors solutions as the foundation for this transformation and started out by implementing the SAP SuccessFactors Onboarding, SAP SuccessFactors Recruiting, and SAP SuccessFactors Performance & Goals solutions. Harrell recalls, We wanted to digitize and automate paper-based processes and introduce employee self-service by putting HR systems online. SAP SuccessFactors solutions offered all of the functionalities we were looking for and more. The solution has completely changed the way we manage talent. JE Dunn Construction recently partnered with 3D Results, a consulting group experienced with SAP SuccessFactors solutions, to expand the scope of the solution by implementing the SAP SuccessFactors Compensation solution. The 3D Results team has been excellent, Harrell says. We are very happy with the level of service that we receive, and the SAP SuccessFactors Compensation implementation and integration went really well. The support we receive from SAP SuccessFactors solutions is equally outstanding, Harrell continues. It has always been more than a vendor to us it is a business partner. As well as supplying all the tools we need to execute our modernization initiative, the SAP SuccessFactors solutions team offers support and advice. In addition to the many training sessions, Webinars, and user groups available, we can always turn to the SAP SuccessFactors solutions team whenever we have any questions. Knowing that we can always get that support is a huge advantage that it offers over other vendors. 4 / 6

5 Keeping up to speed With SAP SuccessFactors solutions, JE Dunn Construction has gained a cutting-edge solution that brings HR processes up-to-date. SAP SuccessFactors solutions have eliminated many of the repetitive, manual administrative tasks that HR staff spent so much time on in the past. Managing onboarding online with SAP SuccessFactors Onboarding, rather than with paper files and forms, saves JE Dunn Construction a significant amount of time. Previously, it would take two weeks to onboard a new hire. Now, it takes just three days a 78% reduction. Today, if the company has a new hire starting on Monday, it can start executing the onboarding on Tuesday and everything will be processed and ready in time for their first day. SAP SuccessFactors solutions have dramatically accelerated and simplified the onboarding process, says Harrell. We have had a lot of great feedback from managers about how much more efficient it is. Managers receive automatic notifications so that they know what is going on at every stage. SAP SuccessFactors solutions enable us to get everything ready on time and focus on more value-adding tasks. It also means a significant reduction in new hires showing up on Monday morning and their laptop isn t ready. Similarly, now that our once-informal performance management and compensation processes are managed through SAP SuccessFactors solutions, we have seen huge improvements, Harrell notes. In the past, there was no pay-for-performance system in place. Today, managers and employees are having detailed, performance-based conversations before staff receive compensation. Feedback has been overwhelmingly positive, as most people like to hear how they are performing and how that relates to their bonuses. 5 / 6

6 JE Dunn Construction Looking to the future Highly satisfied with SAP SuccessFactors solutions, JE Dunn Construction is looking to optimize and expand its software landscape to encompass even more HR processes. The company is currently working to enhance SAP SuccessFactors Recruiting so that it perfectly meets requirements. Harrell says, The team for SAP SuccessFactors solutions is also helping us to integrate an additional new-hire tool a kind of welcome pack with videos and a buddy program into SAP SuccessFactors Onboarding. We hope that this will help us reduce our attrition rate within the first three years of a new hire joining. It s great that we can receive this service at no cost to help us figure out what the right answer is for JE Dunn Construction. JE Dunn Construction is currently evaluating the SAP SuccessFactors Learning, SAP SuccessFactors Recruiting Management, and SAP SuccessFactors Workforce Analytics solutions to see how SAP SuccessFactors solutions can help the company take HR to the next level (16/06) 6 / 6

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