Certificate II in Telecommunications Technology Career Start Program

Transcription

1 Certificate II in Telecommunications Technology Career Start Program

2 What does a Telecommunications worker do? Establishes communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment. This is outdoor work, typically working on infrastructure on the roadside, or at commercial and residential premises. Telecommunications Technician Job Duties include: Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram. Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with contractors. Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems. Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications. Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation. Maintains customer rapport by listening to and resolving concerns; answering questions. Maintains safe work environment by following codes, standards, and legal regulations. Keeps supplies ready by inventorying stock; placing orders; verifying receipt. Updates job knowledge by participating in educational opportunities; reading technical publications. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

3 What skills will I use? Skills are developed capacities that facilitate learning and the performance of activities that occur across jobs. The most important skills for this occupation are shown below. Skill Importance (%) Operation Monitoring 75 Quality Control Analysis 72 Troubleshooting 72 Active Listening 70 Complex Problem Solving 70 Critical Thinking 70 Equipment Maintenance 70 Description Watching gauges, dials, or other indicators to make sure a machine is working properly. Conducting tests and inspections of products, services, or processes to evaluate quality or performance. Determining causes of operating errors and deciding what to do about it. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. Repairing 70 Repairing machines or systems using the needed tools. Active Learning 67 Understanding the implications of new information for both current and future problem-solving and decision-making. Operation and Control 67 Controlling operations of equipment or systems. Speaking 67 Talking to others to convey information effectively. Judgment and Decision Making 65 Monitoring 65 Reading Comprehension 65 Considering the relative costs and benefits of potential actions to choose the most appropriate one. Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Understanding written sentences and paragraphs in work related documents. Equipment Selection 62 Determining the kind of tools and equipment needed to do a job. Service Orientation 62 Actively looking for ways to help people. Systems Analysis 62 Social Perceptiveness 60 Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Being aware of others' reactions and understanding why they react as they do. Time Management 60 Managing one's own time and the time of others. Writing 60 Communicating effectively in writing as appropriate for the needs of the audience.

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