SITA (Pty) Ltd e-government Experience in South Africa

Transcription

1 e-government Experience in South Africa

2 The presentation South African environment E-Government context E-Government concept E-Government Experience & initiatives

3 S.A. Demographics (Percentage Breakdown of Urban and Rural Population) 11% Limpopo [4.9 Million] 88% 34.9% North West [3.3 Million] 65.1% 97% Gauteng [7.3 Million] 3% 39.1% Mpumalanga [2.8 Million] 60.9% 70.1% Northern Cape [.84 Million] 29.9% 68.6% Free State [2.6 Million] 31.4% 43.1% KwaZulu Natal [8.4 Million] 57.9% Public house (MPCC) 88.9% Western Cape [3.9 Million] 11.1% 36.6% Eastern Cape [6.3 Million] 63.4%

4 Population, the key points Population estimated at just over 44 million people Some 35% of the population was under the age of 15 in 1998 An average 1 million babies are born in South Africa per annum Just over 53 % of the population lived in urban areas By June 2000 teledensity in RSA was just over 5,5m or 14 telephones per 100 people There is over six million cell phones in South Africa today

5 Zulu is the most spoken language in South Africa Province Western Cape Northern Cape Eastern Cape Free State KwaZulu Natal North West P Gauteng Mpumalanga Northern Province Literacy (Mother tongue)% , ,4 84,3 69, Languages Xhosa, Afrikaans, English Xhosa, Tswana, Afrikaans Xhosa, English, Afrikaans Sotho, Afrikaans, English Zulu, English, Afrikaans Tswana, English, Afrikaans English, Afrikaans, Nguni, Sotho Nguni, English Afrikaans Tsonga, Venda,

6 E-Government context South African environment E-Government context E-Government concept E-Government experience

7 E-Government context Why e-government What is involved in e-government How will it be implemented Who is involved / stakeholders When will it happen

8 The concept of e-government South African environment E-Government context E-Government concept E-Government experience

9 The concept e-government seeks to render services utilising technology as an enabler through partnerships with stakeholders Understanding and anticipating citizen s needs and aligning services to citizen s needs /wants Citizens terms and experience of interacting with the state driven by time, convenience and choice.

10 Output v/s service orientation Starting point Focus Means Ends a. The Program Orientation Government Program Promoting Citizens Publicising b. Service Orientation Citizen, Business, Government Citizen needs v/s wants Co-ordinated servicing Citizen content Citizen content through satisfaction & relevance

11 Global benchmark highlights six distinct phases of e-government Multi-purpose portals 2-way transactions Information provision 1 Comprehensive corporate transformation to e-government Clustering of services Personalized portals Source: Deloitte Consulting 2001 Degree of corporate transformation

12 Initiatives and experience South African environment E-Government context E-Government concept E-Government experience

13 The triangular relationship Government to Business Government to citizens Government to Government At one point or another we are all citizens

14 Provinces All provinces have websites that provide provincial information. Two provinces are ahead of the rest, namely: Western Cape and Gauteng The advantage of these provinces is their developed communication infrastructure due to their being the economic hubs

15 Western Cape & Gauteng Provinces continued G2C Information KIOSK access to information about the provincial government KHANYA provided each school with a computer for students to access internet and have addresses Gauteng Online Provide internet access to all schools within the province GIS information about the geography of the province PALS Provincial automated library services G2G DOC Warehousing 102 systems were housed together to enable information sharing for ministers

16 Provincial & Local Government Development of National Information Management System Purpose: Coordinate, Monitor and Support Integrated Development Planning activities Building capacity and knowledge sharing within the three spheres of government Objectives: Connect all National, Provincial and Local government The project is at level one of the respective phases of e-government [ info flow & prioritisation]

17 Government to Government initiatives Department of Communication Implemented a video and audio streaming solution to enable virtual collaboration for management Management information system for collecting data and information and pass to management Department of Public Service and Administration implemented a document, information, knowledge sharing and virtual collaboration system in a secure environment for the cabinet members Department of Health NHISA to co-ordinate all DoH info system to make sure that there are no Duplications, there is interoperability between systems and to assess evolving information needs

18 Government to Government initiatives Department of Justice SAS - to automate processes for State attorneys Guardian Fund - to administer and manage estates for minors Court Process Pilot Project automated interaction between courts and attorneys and sheriff Department Home Affairs Implementing a network information system aimed at an integrated data base of citizens thus enabling : Common database of citizens Inter-departmental use and authentication

19 Government to Citizen initiatives Multi Purpose Community Centres center for accessing Government, private-sector and academic information Public Information Terminals to provide each household with an electronic address to access information about government DoC-WIL wireless internet labs for distance education Dot.za Computer centers in informal settlements using converted containers to provide training

20 Government to citizens initiatives.. Deposit and Maintenance enable payments for citizens and automates trust fund accounts for magistrates courts Statistics South Africa web-page releases census and other information South African Revenue Services call centre for tax queries and personal tax e-filing electronic delivery of tax certificates and directives NITS to process tax information more efficiently

21 e_government Gateway

22 What is Gateway A single point of access to all information about, and services provided by government. Create a seamless and continuous access to information and services of the SA government through the use of technology Provide on-line access to services anytime, anyplace (24/7/365) Respond to personalised needs of users Built on the learning gained elsewhere in the world.

23 Gateway is aimed at creating a responsive on-line Government Accessible on or before demand 24X7X365 Accessible in convenient locations i.e. homes, work, rural and urban Accessible in a multi-channel manner; in person, by fax, phone, , online etc Integrated, transparent and providing one stop service Continuous optimisation of Government service delivery utilising technology as enabler

24 Guiding principles in implementing Gateway Ownership across the board Build on what exists No wrong door Government in Partnership Sustainable job creation Support localisation The project has to be owned and supported by all departments and agencies Utilise the existing and planned projects & infrastructure Any which way the citizen / business approach government should be correct Partnering with intermediaries public or private i.e Post Office, banks, stores etc Support and develop SMME s as intermediaries Support local communities for service delivery The key is to change the experience the citizen has with government

25 Gateway related projects CabiNet CabiNet FOSAD EDMS GAS IJS PIT HANIS G2C portal IGIS MPCC VPN Hospital info system Project focus CabiNet information management system CabiNet information management system Forum of of DG s document management portal Document management, workflow and records management Redevelopment of of the social grant system Integrating the justice cluster system Making info available through terminals Automation of of the national ID ID system Revamping the website Inventory management of of government systems Community centres in in remote & rural areas Implementation of of a government core network Development of of interoperable systems allowing for easy management of of hospitals Department DPSA-implemented DPSA- implemented DPSA - implemented DPSA-underway Social Development Justice cluster depts DoC DoH GCIS DPSA GCIS SITA Health

26 Implementation activities underway Partnership focus Phase 1 phase 1 of of the project Service clustering Callcentre Information flow XML structures Technical infrastrucutre Information flow Legal Provide global benchmark and information Legal review and providing legal advisory services Marketing & Branding Government Core network Develop and implement a strategy for branding and marketing of of Gateway Implementation of of a government core network

27 Lessons, challenges & critical success factors

28 Some lessons and challenges Process innovation New business models Integrated public service Security and confidentiality Life events / form of services Infrastructure, content and applications are critical to success of e-government

29 Critical success factors A clear vision, shared and communicated Achievable targets Investment & political support Partnerships [PPP] Enabling infrastructure Common branding and marketing

30 Thank you!