Appendix I-B.1 Western Governors University Department of Nursing Systematic Program Evaluation Plan

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1 Revised FY Appendix I-B.1 Western Governors University Systematic Program Evaluation Plan Evaluation Component STANDARD I - PROGRAM QUALITY: MISSION AND GOVERNANCE 1.1 Mission, goals and expected Mission, goals and s student outcomes are congruent mission, goals, expected with professional nursing outcomes are 100% student outcomes standards and guidelines for the consistent with preparation of nursing professional nursing Current AACN Essential professionals. standards. Series: Baccalaureate, Master s IA Current QSEN and Graduate Level Competencies Current NLN Nurse Educator s Competencies Current AONE Nurse Executive Competencies National Advisory Council (NAC) Nursing Program Council (NPC) Chief Nursing Officer () (PMT) of Nursing Annual July or as needed with release of updated professional standards and guidelines Mission, goals and outcomes are 100% consistent with professional nursing standards and guidelines Official Minutes from NAC, NPC, PMT kept on SharePoint Site WGU Competency Alignment System (CAS) Database Course portfolios Annual State Board of Nursing Reports 1.2 Mission, goals, and outcomes of are congruent with those of the parent institution. IA mission, goals and outcomes are 100% congruent with the parent institution. Other relevant national and state specific standards and guidelines University and missions, goals, and outcomes NPC PMT Annual July or as needed Missions of the parent university and the are congruent Nursing Student Handbook Nursing Program Guides Nursing Marketing Materials 1

2 STANDARD I - PROGRAM QUALITY: MISSION AND GOVERNANCE 1.3 Mission, goals and expected student outcomes are reviewed mission, goals, expected periodically and revised as student outcomes appropriate to reflect professional nursing standards and guidelines. IB Mission, goals and outcomes are reviewed periodically and revised to reflect professional nursing standards 100% of the time. Adopted professional nursing standards and guidelines and Operations Committees NPC PMT of Nursing Annual July or as needed with release of updated professional standards and guidelines Mission reviewed revised and approved September 2013; Mission, goals and outcomes reflect professional nursing standards and guidelines WGU CAS Database Nursing Course Portfolios Official Minutes from NAC, NPC, PMT kept on SharePoint Site Annual State Board of Nursing Reports 1.4 Mission goals and expected student outcomes are reviewed periodically and revised as appropriate to reflect needs and expectations of community of interest. 1.5 Expected faculty outcomes in teaching, scholarship, service, and practice are congruent with the mission, goals, and outcomes. IB Expected faculty outcomes are clearly identified by the nursing unit, are written and communicated to the faculty, and are congruent with those of the institution. IC Mission, goals and outcomes are reviewed periodically and revised to reflect needs and expectations of community of interest 100% of the time. expected faculty outcomes in teaching, scholarship, service and practice are congruent with the mission, goals and outcomes; Expected faculty outcomes are written and communicated to the faculty and are congruent with institutional expectations 100% of the time. mission, goals, student outcomes and needs and expectations of community of interest and Operations Committees mission, goals, and outcomes Annual University Goals Faculty Performance Evaluations Faculty Curriculum Vitae NAC NPC PMT of Nursing Senior Program Manager Program Managers Annual - July Annual - July Mission, goals and outcomes reflect needs and expectations of community of interest 100% of the time. Expected faculty outcomes in teaching, scholarship, service and practice congruent with mission, goals, of outcomes and consistent with those of the University; Partially met: Expected faculty outcomes in teaching written and communicated to faculty; more explicit communication of expected outcomes in scholarship, service and practice indicated Expected outcomes in scholarship, service and practice more clearly defined by faculty and made more explicit; Expected faculty outcomes published in Employee Manual effective October 2013; Monitor WGU CAS Database Nursing Course Portfolios Official Minutes from NAC, NPC, PMT kept on SharePoint Site Annual State Board of Nursing Reports Faculty performance evaluations Employee Manual 2

3 STANDARD I - PROGRAM QUALITY: MISSION AND GOVERNANCE 1.6 Faculty and students Faculty and students Nursing leadership participate in program participate 100% of the minutes; governance. time. ID minutes; Student Focus Groups Analyses; Mentor and student course feedback data; Student Satisfaction Survey Data Senior Program Manager Program Managers At least monthly Faculty and students participate in program governance activities designed by the University and the Minutes on Share Point; Minutes; 1.7 s and publications are accurate. A process is used to notify constituents about changes in documents and publications. IE 100% documents, website and publications are accurate and constituents are notified of changes 100% of the time. Faculty led improvement projects References to below are accurate: Program offerings Program outcomes Accreditation/approval status Academic calendar Recruitment and Admission policies Admissions/ Enrollment Department Senior Program Manager Marketing Annual July or as needed with program revisions, policy changes, fiscal changes s and publications are accurate and constituents notified of changes WGU Nursing web site WGU Handbook Nursing Student Handbook on Share Point National Operation on Share Point Transfer of credit policies Grading policies Degree completion requirements Tuition/Fees 3

4 STANDARD I - PROGRAM QUALITY: MISSION AND GOVERNANCE 1.8 Academic policies of the Academic policies are University and Dept of parent institution and the reviewed periodically Nursing academic policies nursing program are congruent and congruent with related to: and support achievement of the WGU 95% of time and Recruitment mission, goals, and expected support achievement student outcomes. of the mission, goals, Admission and IF outcomes 100% of the Retention time. Progression Minutes of meetings Policy Committee Annual- July or as needed when policy change is determined based on outcome evidence Policies are published and support the achievement of the mission, goals, and expected outcomes Nursing Student Handbook WGU Nursing web site on Share Point National Operation on Share Point 1.9 Differences in policies are identified and support achievement of Department of Nursing mission, goals and expected outcomes. IF 100% of Department of Nursing polices that differ from WGU are identified and support mission, goals and expected outcomes of Department of Nursing. Policies that differ Policy Committee Annual- July or as needed when policy change is determined based on outcome evidence Policies of the University that differ from those of the Nursing Department are identified and the rationale for the variances is provided and reviewed. Nursing Student Handbook WGU Nursing web site on Share Point National Operation on Share Point 1.10 Academic policies are fair and equitable and implemented consistently. IF 100% of policies are fair, equitable and implemented consistently. Academic policies in: Nursing Student Handbook Nursing Program Guides Policy Committee Program Managers Annual July or as needed Academic policies of the Department of Nursing are fair, equitable and implemented consistently. WGU Student Handbook Nursing Student Handbook WGU Nursing web site on Share Point National Operation on Share Point 4

5 STANDARD I - PROGRAM QUALITY: MISSION AND GOVERNANCE 1.11 Academic policies are 100% of policies are National Operations published, reviewed and revised published, reviewed ; as necessary to foster program and revised as improvement. necessary to foster Prelicensure meeting program improvement minutes IF Policy Committee Program Managers Annual July or as needed Academic policies of the Department of Nursing are published and accessible. WGU Student Handbook Nursing Student Handbook WGU Nursing web site 1.12 There are established policies by which the nursing unit defines and reviews formal complaints. IG The program s definition of a formal complaint and the procedure for filing a complaint are communicated to relevant constituencies 100 % of the time. Formal complaints Student Services Student Services Ongoing Formal complaint is defined and communicated to constituencies WGU Student Handbook 5

6 Evaluation Component STANDARD II - PROGRAM QUALITY: INSTITUTIONAL COMMITMENT AND RESOURCES 2.1 Fiscal and physical resources are sufficient to enable the program to fulfill its mission, goals, and expected outcomes. IIA Resources are adequate to meet the mission goals, and expected student outcomes 100% of the time. WGU Annual Report; Nursing Department Budget Staffing Reportmentors Vice President for Finance and Administration Academic Provost Annual July and as needed Fiscal and physical resources are sufficient to meet the mission, goals and expected student outcomes. Minute Meetings National Operations Minute Meetings Review of Purchase- Operational Equipment and Supplies Senior Program Manager 2.2 Adequacy of resources is reviewed and resources are modified as needed. IIA Review process is transparent and follows university policies. National Operations Senior Program Manager Annual July and as needed Resources are adequate and modified as needed Minute Meetings National Operations Minute Meetings 6

7 Evaluation Component STANDARD II - PROGRAM QUALITY: INSTITUTIONAL COMMITMENT AND RESOURCES 2.3 Academic support services are sufficient to ensure quality and evaluated on a regular basis to meet program and student needs. IB 98% of students report with mentor contact to serve their needs; 88% of students report with Financial Services (e.g. billing, bursar functions, and financial aid); 90% students report with the learning resources provided by WGU; 94% students report with effectiveness of the WGU IT Help Desk? 93% of students report with the effectiveness of WGU Student Services; Student satisfaction survey results Senior Program Manager Program Managers semiannual Results from Student Satisfaction Surveys for the Department of Nursing: Mentor Contact: % % % Financial Services: % % % Learning Resources: % % % WGU IT Help: % % % WGU Student Services: % % % Work with other departments to communicate and problem solve satisfaction issues specific for nursing students. Specific work on CM role to improve student engagement is receiving priority attention. Student satisfaction benchmarks have been adjusted upward from the previous CIPR report to trigger continuing improvement. Mentor Meeting Minutes 94% students report with the my.wgu.edu portal and Degree Plan? Portal and Degree Plan: % % % 7

8 Evaluation Component STANDARD II - PROGRAM QUALITY: INSTITUTIONAL COMMITMENT AND RESOURCES 2.4 The chief nurse administrator is a registered nurse, holds a graduate degree, and is academically and experientially qualified to accomplish the mission, goals and expected program outcomes. IIC Meets criteria as stated 100% of the time. Chief Nursing Officer s CV WGU Provost Annual - October The Chief nurse administrator is academically and experientially qualified to accomplish the mission, goals, and and faculty outcomes Performance Evaluations CV 2.5 There is sufficient faculty to accomplish the mission, goals and and faculty outcomes. IID 2.6 Faculty members are academically and experientially qualified for their teaching responsibilities. IID 2.7 Preceptors when used by the program as an extension of the faculty are academically and experientially qualified for their role in assisting in the achievement of the s mission, goals and expected student outcomes. There s sufficient faculty to accomplish the mission, goals and and faculty outcomes 100% of the time 100% of faculty have role and functional preparation in area of teaching; academic background in area of teaching. 100% of preceptors are academically and experientially prepared. Sr. Nursing Mentor Manager staffing load and capacity plan Current faculty CVs Current CV Senior Program Manager Program Managers Senior Program Manager Program Managers Annually for projections and adjusted monthly based on enrollments Upon employment Upon appointment of adjunct faculty status Adequate staffing to serve students Faculty are qualified for teaching assignments Preceptors used by the nursing program are academically and experientially qualified for their role Outcome requires continuous monitoring Outcome met but requires continuous monitoring Student Satisfaction, Faculty Satisfaction & Student Outcomes met Alignment of expertise with teaching assignments shows 100% alignment with CVs Mentoring Department / Google Docs Faculty CVs in Human Resources Department & stored by Nursing Administrative Assitant CVs IIE 8

9 Evaluation Component STANDARD II - PROGRAM QUALITY: INSTITUTIONAL COMMITMENT AND RESOURCES 2.8 University and provide and support an environment that encourages faculty teaching, scholarship, service, and practice in keeping with the mission, goals, and expected faculty outcomes. The University and the provide and support an environment that encourages teaching, scholarship, service and practice to all faculty Faculty participation and attendance at semi- annual Academic Meetings; University and support for faculty development activities Senior Program Manager Annual - July Faculty are provided an environment that support teaching, scholarship, service and practice in keeping with the mission, goals, and expected faculty outcomes Faculty CVs IIF 9

10 STANDARD III - PROGRAM QUALITY: CURRICULUM, TEACHING-LEARNING PRACTICES AND INDIVIDUAL STUDENT LEARNING OUTCOMES 3.1 The curriculum is developed, implemented, and revised to reflect clear statements of expected individual student learning outcomes that are congruent with the program s mission, goals and expected aggregate student outcomes. Curricula are 100% consistent with the mission and goals. Curriculum reflects clear statements of outcomes 100% of the time. Mission and goals of BSN & MSN Course Portfolios Nursing Advisory Council Nursing Program Council Annual July or as needed BSN and MSN programs revised 2013 reflect outcomes congruent with the program s mission and goals IIIA 3.2 Expected individual student learning outcomes are consistent with the roles for which the program is preparing graduates. IIIB 3.3 Curricula are developed, implemented, and revised to reflect relevant professional nursing standards and guidelines, which are clearly evident within the curriculum, expected individual learning outcomes, and expected aggregate student outcomes. IIIB 3.4 The curriculum is logically structured to achieve expected individual and aggregate student outcomes. I00% of Expected individual student learning outcomes (Competencies) are consistent with roles for which the program prepares students. Curricula are 100% consistent with: BSN: The Essentials of Baccalaureate Education for Professional Nursing Practice (AACN 2008) MSN: The Essentials of Master s Education in Nursing (AACN, 2011) Other state and national standards of practice (graduate and undergraduate programs) 100% of the baccalaureate curriculum builds upon a foundation of the arts, sciences, and Baccalaureate and Master s Course Competencies BSN & MSN Course Portfolios CAS Database BSN & MSN Course Portfolios Baccalaureate and Master s Course Competencies BSN & MSN Course Portfolios Standard Paths: Prelicensure; RN to Nursing Program Council Nursing Advisory Council Nursing Program Council Nursing Program Council Annual July or as needed Annual July or as needed with release of updated professional standards and guidelines Annual July or as needed 10 Expected learning outcomes for BSN and MSN programs are consistent with roles for which they are being prepared BSN and MSN programs revised and implemented in 2013 reflect adopted professional standards and guidelines The baccalaureate curriculum is built upon a foundation of the arts, sciences, and humanities; the master s curriculum Accreditation Reports Minutes from Nursing Advisory Council, Nursing Program Working Groups Council and Product Management ; BSN & MSN Course Portfolios CAS Database BSN & MSN Course Portfolios Product Development Minutes Reports to State Board of Nursing University Standard Path s (CAPPs) filed under Academic Services on the I Drive

11 IIIC humanities. 100% of the master s curricula build on a foundation comparable to baccalaureate level nursing knowledge. BSN; RN to MSN; BSN to MSN Courses of Study is built on a foundation comparable to baccalaureate level nursing knowledge 3.5 Teaching-learning practices and environments support achievement of expected individual student learning outcomes and aggregate student outcomes. IIID 85% of students report with the help provided by Course Mentors 85% of students report with the quality of the Courses of Study 80% of students report being a part of a learning community at WGU? 85% of students report that the online communities at WGU have helped them achieve educational goals Clinical Intensive Evaluation 4.5 very satisfied out of a 5 point scale Student Satisfaction Surveys Results Course of Study Evaluations Clinical Evaluations Semi- annual student satisfaction Surveys Results from Student Satisfaction Surveys relevant to teaching learning practices: Help provided by course mentors: % % % Quality of the courses of study: % % % Being a part of a learning community at WGU: % % % Online communities at WGU have helped in the achievement of educational goals: % % % Initiatives to improve course mentor engagement: Expand the role, and numbers, of course mentors; Identify weaknesses in the courses Develop webinars and other resources to assist student learning; Provide more regular one-onmany and one-onone support; Introductory video for each course; Cohort boot camps; Initiatives to improve learning communities: Teach to the Gap and better LR alignment Monitor progress of new initiatives and Product Management Meeting Minutes on SharePoint 11

12 3.6 The curriculum and teaching-learning practices consider the needs and expectations of the identified community of interest. III E 85% of students, 85% faculty, and 85% employers agree that teaching-learning practices meet their needs and expectations for each program Student Satisfaction surveys Employee Survey Great Place to Work Alumni Satisfaction Surveys Senior Program Manager Annual, semi-annual Employer survey Job Performance 94% Excellent/Very Good/ Good Clinical Reasoning 98% Excellent/Very Good/ Good Improve participation of employers in data collection Benchmarks being met Annual and semiannual Reports stored on SharePoint Employer Satisfaction Surveys Use of EBP 96% Excellent/Very Good / Good Culturally Sensitive, Pt. Centered Care 91% Excellent/ Very Good / Good 12

13 3.7 Individual student performance is evaluated by faculty and reflects achievement of expected individual student learning outcomes. Evaluation policies and procedures for individual student performance are defined and consistently applied. IIIF Individual student performances are evaluated by faculty and reflect achievement of competencies as evidenced by: 90% of students report with assessment grading? 85% of students report feedback receive from graders helpful 88% of students making Term OTP 100% of evaluation policies are written, clearly communicated to students and applied consistently. Student evaluation of courses Student performance evaluations Examples of student work Courses of Study Nursing Program Council Assessment and Evaluation Department Clinical Lab and Simulation Program Coordinator Clinical Instructors Annual, semi-annual and ongoing Results from Student Satisfaction Surveys relevant to: assessment grading; % % % Feedback received from graders helpful: % % % On-time Academic Progress (OTP): Prelicensure BSN % % % RN to BSN: % % % Initiatives to improve individual student performances including assessment grading and feedback include: Graders provide more detailed, richer feedback to students and course mentors; Work with evaluators to identify and then fix critical assessment issues; Data analyses of current assessments to identify weaknesses Monitor implemented initiatives Course of Study Feedback reports are stored in Salesforce Student performance is stored in degree plans and online in Taskstream Student satisfaction data is stored on SharePoint site MSN (Education Track): % % % MSN (Leadership Track): % % % All courses of study has clear communication about evaluation policies, process and formats 3.8. Curriculum and teaching-learning practices are evaluated at regularly 100 % of didactic (Course of Study), Clinical and Practicum Course feedback forms Clinical Evaluations Ongoing 13 Curriculum and teachinglearning practices are evaluated at regularly Feedback is triaged and acted on daily Monitor monthly reports and data related to student feedback Course of Study Feedback reports are stored in Salesforce

14 scheduled intervals to foster ongoing improvement. IIIG teaching- learning practices are evaluated regularly to foster ongoing improvement. Student Satisfaction with Mentors Post Assessment Surveys Student Focus Groups Senior Program Manager Program Managers Evaluation scheduled intervals and when needed to foster programmatic improvements Student satisfaction data and Focus Group data is stored on SharePoint site Evaluation Component STANDARD IV -PROGRAM EFFECTIVENESS: AGGREGATE STUDENT PERFORMANCE AND FACULTY ACCOMPLISHMENTS 4.1 A systematic process Varies is used to determine program effectiveness. 4.2 Program 13-month retention rates demonstrate program effectiveness IVA IVB The Department of Nursing s Systematic Program Evaluation Plan is reviewed annually and as needed. Outcomes are evaluated to determine program effectiveness. 13-month retention rate for Prelicensure BSN students will be 90%; 13-month retention for RN to BSN students will be 88%; and 88% for MSN students Department of Nursing s Program specific assessment data and analysis Regular University reports Senior Program Manger Department Quarterly systematic program evaluation plan is reviewed annually and as needed. Outcomes are evaluated to determine program effectiveness 13-month retention rate Prelicensure BSN: % % % RN to BSN: % % % Monitor changes in retention related to new curricula for RN to BSN and MSN Prelicensure retention rate met but need to sustain. Strategic Planning Meeting Minutes Strategic Planning Meeting Minutes MSN (Education track): % % % MSN (Leadership track): % % % 14

15 STANDARD IV -PROGRAM EFFECTIVENESS: AGGREGATE STUDENT PERFORMANCE AND FACULTY ACCOMPLISHMENTS 4.3 Program Completion 52% of Prelicensure Regular University Quarterly Completion rate for Monitor changes in RN to BSN retention Rate (graduation) BSN students will reports Department Prelicensure BSN: retention related to new rate met but need to demonstrate program complete program in curricula for all sustain. effectiveness years; 2012 programs % IVB 71% of RN to BSN students will complete the program in 2 years; 60% of BSN to MSN students will complete the program in 3 years; 60% of RN to MSN students will complete the program in 4 years RN to BSN: % % % MSN (Education): % % % MSN (Leadership and Management): % % % Strategic Planning Meeting Minutes 4.4 Students overall satisfaction with WGU demonstrate program effectiveness IVB 90% of all nursing students will report overall satisfaction with the WGU experience Regular University reports Department Quarterly Nursing Students Overall Satisfaction with WGU: Prelicensure BSN: % % % RN to BSN: % % % RN to MSN (Education) % % % Improve communication about scheduling of labs and clinicals. Improve consistency of lab teaching and assessment experiences. Use focus group feedback to drive improvements to improve student satisfaction. Benchmarks met for RN to BSN, RN to MSN and BSN to MSN Strategic Planning Meeting Minutes RN to MSN (Leadership) % % % BSN to MSN 15

16 Evaluation Component STANDARD IV -PROGRAM EFFECTIVENESS: AGGREGATE STUDENT PERFORMANCE AND FACULTY ACCOMPLISHMENTS (Education): % % % BSN to MSN (Leadership): % % % 4.5 Students on-time progression (OTP) demonstrate program effectiveness IVB 63% of students in all programs will make Term On Time Progress by completing all accepted courses & competencies within the term. Regular University reports Department Quarterly Prelicensure BSN: % % % RN to BSN: % % % Sustain and improve on current levels given changes in all curricula this year. Met Strategic Planning Meeting Minutes MSN (Education Track): % % % MSN (Leadership Track): % % % 4.6 NCLEX-RN first time pass rates demonstrate program effectiveness 87% of student who take NCLEX-RN will pass on the first attempt. Official NCLEX-RN State Specific Reports Annual (TX); Quarterly (CA) TX first Pass NCLEX- RN Results: July 1, 2011 June 30, % July 1, 2012 June 30, % Evaluate cut score for ATI predictor exam Evaluate WGU nursing student results against ATI predicted results Monitor files and National Prelicensure SharePoint site 16 CA first time Pass NCLEX-RN Results: July 1, 2011 June 30, % July 1, 2012 June 30, Consider evaluation other predictor exams

17 Evaluation Component STANDARD IV -PROGRAM EFFECTIVENESS: AGGREGATE STUDENT PERFORMANCE AND FACULTY ACCOMPLISHMENTS % 4.7 Alumni Satisfaction results demonstrate program effectiveness IVB 80% of alumni respond overall satisfaction with overall experiences at WGU. Regular University reports Department Annual Alumni Satisfaction Results for Prelicensure BSN: % % Reset Benchmarks to encourage stretching to improve Alumni satisfaction Alumni Services Department RN to BSN: % % % MSN (Education): % % % 4.8 Employer satisfaction results demonstrate program effectiveness 4.9 Employment rates demonstrate program effectiveness IVB IVB 95% of employers will report very satisfied with WGU graduate as compared to other equally prepared employees. 80% of students will have gainful employment within six months of graduation Regular University reports Department Annual 17 MSN (Leadership): % % % Employer Satisfaction: % % % Employment rates for Prelicensure BSN: % % RN to BSN: % % % Monitor and collect more employer individuals from graduates to improve return rates. Improve methods for collecting employment data from prelicensure grads in relation to the 6-month timeframe. This data is mostly from the grad application. First time to be able to separate nursingspecific data from COH data. More precise data may show different numbers but clearly the percentages are improving. s office and Nursing SharePoint site

18 Evaluation Component STANDARD IV -PROGRAM EFFECTIVENESS: AGGREGATE STUDENT PERFORMANCE AND FACULTY ACCOMPLISHMENTS MSN (Education): % % % MSN (Leadership): % % % 4.10 Aggregate student outcome data provide evidence of the program s effectiveness in achieving its mission, goals, and expected outcomes IVC 87% of student who take NCLEX-RN will pass on the first attempt. Official NCLEX-RN State Specific Reports Annual (TX); Quarterly (CA) TX first Pass NCLEX- RN Results: July 1, 2011 June 30, % July 1, 2012 June 30, % CA first time Pass NCLEX-RN Results: July 1, 2011 June 30, % July 1, 2012 June 30, % Evaluate cut score for ATI predictor exam Evaluate WGU nursing student results against ATI predicted results Consider evaluation other predictor exams Monitor files and National Prelicensure SharePoint site 52% of Prelicensure BSN students will complete program in 3 years; 71% of RN to BSN students will complete the program in 2 years; 60% of BSN to MSN students will complete the program in 3 years; 60% of RN to MSN students will complete the program in 4 years Regular University reports Department Quarterly 18 Completion rate for Prelicensure BSN: % RN to BSN: % % % MSN (Education): % % % MSN (Leadership and Management): % % Monitor changes in retention related to new curricula for all programs. Benchmarks met for RN to BSN, RN to MSN and BSN to MSN Strategic Planning Meeting Minutes

19 Evaluation Component STANDARD IV -PROGRAM EFFECTIVENESS: AGGREGATE STUDENT PERFORMANCE AND FACULTY ACCOMPLISHMENTS % 4.11 Aggregate student outcome data are used, as appropriate, to foster ongoing program improvement. IVD See 4.10 Above Regular University reports Department Quarterly See Graduation rates and NCLEX pass rates listed above. Follow trend lines and feedback mechanisms to respond quickly to opportunities for program improvement. Discuss data twice monthly in PD meetings Met Product Development Operations 4.12 Faculty outcomes, individually and in the aggregate demonstrate program effectiveness. IVE 85% faculty agrees that teaching-learning practices meet their needs and expectations for each program. 85% faculty agree WGU is a great place to work Faculty COS feedback reports Great Place to Work surveys and Employee Satisfaction Surveys Product Development and HR Annual - July Data is incomplete 83% on last GPTW survey Salesforce software program for tracking faculty-specific feedback on COS is relatively new so need more data Continue to work on improvements Accumulate Data for this measure and evaluate. Close to benchmark Product Development HR Nursing SharePoint site 100% of faculty maintain current licensure 100% of faculty participate in Professional Development HR records Academic Meeting attendance and Professional Development Catalog of activities for professional development and scholarship HR Mentoring Department and Nursing Professional Development Committee (NPDC) 100% of Faculty licensure is current and aligned with state requirements 100% faculty participate in semi-annual Academic meetings and the NPDC has begun curating external PD activities and scholarly contributions No action, maintain Continue to monitor but with NPDC developing new benchmarks for scholarship Information from formal complaints is used, as appropriate, to foster ongoing program 100% of formal complaints that indicate a need for program improvement result in Formal complaints Faculty/administrative action taken Student Services Ongoing 19 Problems that indicate a trend in systems issues will be addressed in program improvement Work with student services to develop a more specific categorization of Few formal complaints currently because of intensive attention to data and student Student Services

20 STANDARD IV -PROGRAM EFFECTIVENESS: AGGREGATE STUDENT PERFORMANCE AND FACULTY ACCOMPLISHMENTS improvement. appropriate faculty or activities. problems. feedback administrative action IVF being taken. Revised October