Hard Rock Cafe - Washington, DC

Transcription

1 Company: Position: Location: Host Company Description Job Description: Hard Rock Cafe - Washington, DC Host/Hostess Washington,DC Located in the heart of our nations capital, Hard Rock Cafe's "Embassy of Rock-n-Roll" opened its doors on January 1, 1990 and has been creating raving fans ever since! Conveniently located next to Fords Theater, across from the FBI building, and just a short walk from Metro Center, The White House, Capital Hill, and the Smithsonian Museums, Hard Rock Cafe is both a perfect stop on your sight seeing adventure and a unique late night hang out for DC locals. Complete your tour of the city with an authentic rock-n-roll dining experience, or lose the tie and drop by for a cocktail at DC's own Embassy of Rock. You'll be surrounded by 17 plasma displays as you dine with the stars and marvel at our world famous collection of memorabilia. Visit the Rock Shop, where you'll find everything from edgy new rock-n-roll garb and hot accessories, to traditional favorites. Choose from our world famous Classic T's, Collectable Pins and Specialty Glassware. Be yourself, speak your mind and let rock-n-roll do the rest. Hard Rock Cafe Washington, DC where you don't have to BE a rock star to party like one! The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). Basic functions of the Host include: Region: Industry: Position Type: Opening doors, where applicable Welcoming and thanking guests Answering questions - accurately and politely Maintaining a clean and organized waiting area Answering the phone Directing guests to areas & restrooms Providing security for co-workers, guests and celebrities Assisting servers, bussers and managers Performing opening, closing & side duties cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc. Assuring the complete satisfaction of each and every guest Creating memorable experiences Entertaining guests to create Raving Fans Restaurant Host/Hostess

2 Start Date: End Date: English Level: Minimum Age: 19 Gender Requirement: Housing Provided: Second Job Possible? Pay Rate: Tips and Other Comp: Job Advanced None Yes $ per hour None. Job Number: Job Requirements: The participant to apply for a position at the Hard Rock Cafe Washington, DC must have Advanced English skills, great customer service, positive attitude and committed to providing a positive experience to Hard Rock Cafe guest. Possible to move within company? Required Skills: Additional Application Documents: Job Requirements include: Must be at least 19 years old Performing duties which require bending & reaching Standing, for up to 8+ hours Maintaining a well-groomed appearance ( having a plan ) Following all uniform guidelines Practicing all safety & sanitation standards Recycling products, where possible Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests Maintaining HRC s 5 core Values and Mission Statement Yes, based on performance. Job Requirements include: Must be at least 19 years old Performing duties which require bending & reaching Standing, for up to 8+ hours Maintaining a well-groomed appearance ( having a plan ) Following all uniform guidelines Practicing all safety & sanitation standards Recycling products, where possible Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests Maintaining HRC s 5 core Values and Mission Statement Yes. Employer job application to be completed.

3 Compensation Pay Rate: Tips and other comp: Expected Minimum Hours: Estimated overtime: Expected schedule: Second Job Possible? Second Job Notes: Meal Discounts: Policies Drug Screening: $ per hour None. 32 average hours per week. 2-5 hours per week based on business needs Schedule will vary and is based on business needs- weekends and holidays are required. true Employees must be available for every shift they are scheduled for their primary employer and their second job must not interfere with their work performance. All management and employees of Hard Rock Cafe International (USA), Inc., are entitled to experience Hard Rock as a guest and receive a discount on F&B and merchandise. Discounts may be used in all company-owned businesses, which include Hard Rock Cafes and Hard Rock Hotels (retail store only). In order to receive a discount, employees must provide verification of employment (i.e., pay stub, corporate partner ID card, etc.) Dress Code (incl. Uniforms): Uniform as described must be worn at all times while working. - Dress Code- Though Hard Rock Cafe happily embraces the individualism of all its employees, it is imperative that some basic guidelines are set forth concerning employee uniforms to ensure our brand image is maintained consistently company-wide. Where no policy exists in a particular uniform area, the General Manager and Director of Operations will approve. Uniform details available after student is confirmed for job. Grooming:

4 Additional info: Housing Housing Provided: This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description shown here: The Retail Sales Associate (RSA) is the ultimate guide through the guests shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). Basic functions of the Retail Sales Associate include: Greeting guests Answering questions - accurately and politely Answering the phone Making proficient sales transactions - using a point-of-sale system Handling cash and other forms of payment Maintaining proper cash drawer balances Directing guests to areas/restrooms Demonstrating impeccable product knowledge Determining guests needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases) Maintaining a clean and organized store Maintaining proper product stock levels through retail pulls & inventories Displaying Retail product through HRC s visual display standards Performing opening, closing & side duties cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc Assuring the complete satisfaction of each and every guest Creating memorable experiences Entertaining guests to create Raving Fans Job Requirements include: Must be at least 19 years old Performing duties which require bending & reaching Lifting up to 30-pound boxes to receive/move product Standing, for up to 8+ hours Maintaining a well-groomed appearance ( having a plan ) Following all uniform guidelines Practicing all safety & sanitation standards Recycling products, where possible Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests Maintaining HRC s 5 core Values and Mission Statement

5 Housing Information: Students are encouraged to find housing in D.C. prior to your U.S. arrival. Here are some resources for your arrival and summer stay. Hostelling International Washington DC hiwashingtondc.org th Street Northwest Washington, DC (202) International House of United Tel th Street Northwest Washington, DC International House of United Tel th Street Northwest Washington, DC Housing costs (estimate): Additional costs: Housing features: Area Area Description: Average Temperature: Altitude: Nearest Major Cities: Information Websites: $400 to $500 per month Varies and is typically up to one month's rent. Also utilities will vary. Will vary depending on rental property chosen. DC welcomes approximately 15 million visitors each year, generating an estimated $5.24 billion in visitor spending for the city alone. Approximately 1.2 international visitors come to DC annually. Top countries of origin include: United Kingdom, Germany, Latin America (Brazil, Argentina, Mexico), Japan, India, South Korea, Nordic (Denmark, Finland, Norway, Sweden), Australia, Italy and France. Attractions * Top attractions include: o Smithsonian s: National Museum of Natural History (7 million visitors) o National Air & Space Museum (6 million visitors) o National Museum of American History (3 million visitors) o National Zoological Park (3 million visitors o Lincoln Memorial (4 million visitors) o World War II Memorial (4 million visitors) o Vietnam Veterans Memorial (4 million visitors) o Korean Memorial (3 million visitors) o FDR Memorial (3 million visitors) o Rock Creek Park (2 million visitors) * DC is also home to 4 major sporting event venues with 167,000 total seats and 8 major professional teams including the Redskins, Wizards, Mystics, Nationals, United and Capitals * There are more than 40 performing arts/theatre venues with 31,000 total seats. Summer is hot and humid. above sea level Washington D.C. is a major city. Baltimore and Maryland are also nearby.

6 Things to Do: What to Wear: Travel Recommended Airport: Travel Instructions: Nearest Bus Station: Nearest Train Station: Transportation to Host Company: Reporting Instructions: Estimated days from arrival before starting work: Social Security Nearest Social Security Office: Instructions for obtaining card: Major cities and great tourist attractions are close by, including the nation's capital, museums, and major amusement parks. Casual clothes are best; bring a light jacket for wind or rain conditions. Washington Dulles International Airport (IAD) Students will use Airport Ground Transportation services to travel from the airport to your housing. Student will use public transportation or purchase inexpensive bikes while working and living in D.C. You will be responsible for your travel to and from work. SOCIAL SECURITY 2100 M STREET NW WASHINGTON, DC After your arrival you must check-in with Intrax immediately. Some U.S. Social Security Offices require international visitors wait 10 days after their U.S. arrival before applying for their social security numbers Once you provide your employer with a receipt of social security card application you may start working.