Cisco WebEx Connect Release Notes

Transcription

1 Cisc WebEx Cnnect Release Ntes Versin: 7.04 Date: May 3, 2011 These release ntes describe the Cisc WebEx Cnnect versin 7.04 new features and knwn issues: What s New in This Release? Knwn Issues/Limitatins Related Dcumentatin What s New in This Release? New lk and feel Cntact list and hub New lk and feel: Cnnect versin 7.0 has been enhanced fr imprved user interface and usability. New fnts, clrs, and icns lend themselves t better usability and visual appeal. Better access t cmmn functins and imprved menus: The fllwing enhancements have been added: Imprved cmmunicatins: In additin t chat, it is easy t make calls when yu hver ver a cntact name. This feature is available fr users wh have the Cisc Unified Cmmunicatins Integratin (Cisc UC Integratin) fr Cisc WebEx Cnnect. Revised menus: Relevant actins have been cnslidated int fur menu items: File, Cmmunicate, Actins, and Help. Observer list: The Observer list has been mved t File > Change Preferences > Privacy and is always available. Observers can be added t the cntact list, blcked, r remved frm this list. Friendly name: The Friendly Names cmmand has been remved frm the View menu. If yu specify a friendly name fr a cntact, it always shws n the cntact list. Directry grups: Directry grups are indicated by a new icn. Calendar tab: The Calendar tab has been renamed t the Meetings tab t mre accurately reflect the list f WebEx and Micrsft Outlk meetings that are displayed there. Status changes: Yu can set and change yur custm status very easily regardless f which tab is active. An input bx in the hub allws yu t quickly change yur status. Presence icns: Accessibility indicatrs have been added t all presence icns. Cntact Card and Prfile: The Cntact card cntains the mst relevant infrmatin fr business users. Infrmatin that was nt used has been remved, including the Persnal tab, Dwnlad vcard cmmand, and Send cmmand. In additin, the detailed prfile als reflects the cntact s Jabber ID. Unified cntact search Easily search fr all f yur cntacts: This versin f Cisc WebEx Cnnect intrduces a pwerful, predictive search, which allws yu t search fr all f yur cntacts, including cntacts frm the fllwing surces: 1

2 What s New in This Release? Cntact list Cnnect directry Persnal cntacts frm Micrsft Outlk Cntacts wh recently cntacted yu thrugh IM, phne, r The Search results start displaying as sn as yu start typing a name, and typing mre characters filters the search results. A maximum f 10 results are displayed at any ne time, with the ability t see mre cntacts if there is n match. Cntact names are displayed by friendly name, if it exists. If it des nt, names are displayed by display name. If a cntact des nt have either a friendly name r a display name, their Jabber ID (JID) is displayed in the search results. Predictive search is available frm the hub and als when yu add a cntact, invite a user t a grup chat, and add users t send a bradcast message. When searching fr a user in the hub, yu can make the mst cmmn actins directly frm the search results, including sending an IM t the cntact, making a call t the cntact, and adding the cntact t the cntact list, if they are nt already listed. The Search feature greatly enhances prductivity by allwing yu t quickly find and cmmunicate with yur cntacts, including thse nt n yur cntact list. Integrated Cnversatins Seamlessly cllabrate using IM, Audi, Vide, and WebEx Meetings: Yu can easily expand IM cnversatins t include audi and vide cnversatins using a single click. Yu can als share a desktp with yur cntact and start a WebEx meeting with a single click. A single cnversatin windw allws yu t hld, expand, manage and cntrl all types f cnversatins. The fllwing changes have been made t the cnversatin windw: Single windw: A single windw fr IM, audi, and vide calls Start calls using a single click: Yu have the ptin t specify a call using yur cmputer (PCt-PC call) r using Cisc UC Integratin with Cisc WebEx Cnnect 7.0 (if available). Add vide t calls: When yu make cmputer calls (PC-t-PC calls), yu have t ptin t add vide t them. Yu can decide t send yur vide alng with the audi call, with a single click. Yu can preference fr including vide by selecting File > Change Preferences > Audi/Vide. Yu can chse t send vide autmatically, view a preview befre sending vide (default), r always start with an audi call. Fr the last ptin, yu still have the ability t manually add vide t yur call later if yu chse t d s. Manage Phne Calls: PC-t-PC calls: Start and end calls. Unified Cmmunicatins calls: Start and end calls, place calls n hld, transfer, cnference, and send the call t yur mbile phne (if cnfigured). Users in Sft Phne mde can mute the call and adjust receiving vlume. Manage vide calls (PC-t-PC calls): Expand PC-t-PC calls t include vide and preview yur vide befre sending it. Use full-screen mde fr a much mre persnal experience. Share yur desktp: A separate Share Yur Desktp buttn allws yu t start desktp sharing with a single click. WebEx meetings: A separate WebEx Meetings buttn allws yu t start a WebEx meeting with a single click, with invite sent t the cntact autmatically Histry tab: The Archive tab has been renamed t the Histry tab. Tab display: During an audi r vide call, the Archive and tabs are nt displayed. 2

3 What s New in This Release? Menus: T view menus, yu can press the Alt key n yur keybard. Menus include File, Cmmunicate, Edit, and Help. Add a cntact: If smene wh is nt ne f yur cntacts sends yu an IM message, yu have the ptin t add them t yur cntact list frm the cnversatin windw itself, using a single click. Chat: The Chat input bx size is nw flexible; yu can nw increase r decrease the bx size manually. The input bx als expands autmatically as yu type. Ability t cpy URL frm IM windw: A Cpy URL cmmand is available frm the right-click menu in the IM windw. Expand t grup chat: Yu can easily expand a ne-t-ne cnversatin t a grup cnversatin. Grup chats start in the same windw, but the new invited cntacts cannt view the riginal ne-t-ne cnversatin. Audi cnference: The Start Audi Cnference ptin under Call nw appears nly fr grup chats. Enhanced meetings Start and jin meetings seamlessly: Deeper integratin with WebEx meetings allws a better and imprved start and jin experience, including the fllwing enhancements: Meetings tab: The Calendar tab is renamed t the Meetings tab t mre accurately reflect the list f meetings that are displayed there, including WebEx meetings and Micrsft Outlk meetings. WebEx meetings appear fr the WebEx service site yu have specified in File > Change Preferences > WebEx Meetings. Fcus n tday s meetings: The meeting list displays tday s meetings with the fcus n the next upcming meeting. Yu can navigate frm ne day t anther r yu can click n the calendar icn t select a day t view the meetings. Meeting infrmatin: Meeting infrmatin in the Meeting tab includes the mst relevant infrmatin abut the meeting, including meeting name, time, and duratin, hst name and a Start r Jin buttn that appears ne hur befre the meeting start time. The list f attendees n lnger appears in this view, but yu can click the Mre Details link t see the invitee list in Micrsft Outlk r yur WebEx site. Start and Jin buttn: The Start and Jin buttns, fr hsts and attendees, respectively, appear ne hur befre the start time f the meeting. Fr past meetings, the nly the hst has a Start link and can start a past meeting. Users can jin r start meetings with a single click. Start a WebEx meeting fr Micrsft Outlk meetings: Fr a meeting in yur Meeting list that des nt have a WebEx meeting assciated with it, yu can start an nline meeting instantly by selecting the Start Online buttn. When yu start a meeting this way, WebEx meeting invitatins, including a link t jin the meeting, are autmatically sent by IM t all nline meeting invitees and by t invitees wh are ffline. This feature allws yu t quickly start an nline meeting at a shrt ntice even if yu had nt scheduled ne befre. Schedule, Edit, Delete meetings; Since the fcus is n real-time cmmunicatin, ptins t schedule, edit, and delete meetings are n lnger available thrugh Cisc WebEx Cnnect. Yu can still schedule, edit, and delete meetings frm Micrsft Outlk r frm yur WebEx site. WebEx meeting reminders: WebEx meeting reminders have the fllwing imprvements: Display: Meeting reminders appear as a pp-up message at bttm right f the user s screen. These reminders appear 15 minutes befre the meeting start time and, if dismissed, shw up again a minute befre the meeting time. The reminders persist fr 10 minutes after the meeting time unless yu dismiss them r select Start r Jin in the reminder. Yu can disable reminders by ging t File > Change Preferences > Ntificatin > Meeting Reminders. 3

4 What s New in This Release? Start and Jin buttns: Yu can click Start r Jin frm a meeting reminder with ne click if the meeting is n the same WebEx site that yu have specified under File > Change Preferences > WebEx Meeting. Cuntdwn: The meeting reminders shw, in real-time, the time left fr the meeting t start r the amunt f time the meeting is verdue. Meeting infrmatin: The meeting reminders display the mst relevant meeting infrmatin. Clicking n the meeting name in the reminder displays the Meetings tab in Cisc WebEx Cnnect, which prvides mre details abut the meeting. Chat messages Grup chat New Sharing in a WebEx Meeting status: A new status indicates that yu are sharing yur desktp, an applicatin, r a dcument in a WebEx meeting. When yu have the Sharing in a WebEx Meeting status, yu are als in a D Nt Disturb mde, preventing interruptins and distractins in a WebEx meeting. These meeting enhancements are available nly fr users wh have a hst accunt n WebEx sites that are versin WBS 27 SP22 r later. Fr versins WBS 27 SP21 and earlier, the start and jin experience is the same as in earlier versins f Cisc WebEx Cnnect, and ne-click Start and Jin is nt supprted. Specify a default lk fr IM messages: Yu can specify a default fnt, size, type, and clr fr yur incming and utging chat messages. Yu can specify these preferences in File > Change Preferences > General. Imprved grup chat: Grup chat includes the fllwing enhancements: Invite: Searching fr cntacts t invite fr grup chat is dne using the new predictive search Grup chat windw: When yu expand a ne-t-ne cnversatin t a grup chat, the grup chat starts in the same windw, but the ne-t-ne cnversatin is nt displayed t the ther, invited cntacts. Pending grup: If an invited cntact des nt accept a grup chat invitatin, they nw appear in a separate grup called Pending. This grup prvides an easy way fr yu t knw wh has nt yet accepted yur invitatin s yu can either resend the invitatin t them r cntact them separately t fllw up. Resend invitatins: Using a right-click cmmand, yu can resend invitatins t a cntact in the Pending grup. Drag and drp cntacts: Cntacts can als be dragged frm the cntact list int a grup chat. This will result in the cntact getting an invite fr the grup chat. Audi icn: Fr audi grup calls, an icn against the cntact name displays that they have jined the audi cnversatin. Sessins panel Imprved usability: The fllwing new usability enhancements allw yu t easily identify cntacts yu are chatting with: Clear visual t indicate the cntact yu are chatting with. Single-line display f cntact name with user presence t accmmdate mre sessins. When a cntact sends a message, an alert shws up n the sessin panel with an indicatr fr the number f missed messages. A scrll bar allws yu t scrll up r dwn if yu have a large number f dcked cnversatin windws. Yu can n lnger undck and dck cnversatin windws int the sessin panel. Instead, yu can chse t nt use the sessin panel at all and chse a free flating mdel fr yur cnversatin windws. Yu can turn n this ptin under File > Change Preferences > General-> Chat sessins. 4

5 What s New in This Release? Bradcast messages Ability t send annuncement messages t a grup f cntacts at nce: Yu can bradcast a message t a grup f cntacts at nce. Yu can send a bradcast by selecting cntacts r a grup n yur cntact list and right clicking t enter and send bradcast message, r yu can send it frm the Cmmunicate menu. Yu can als add additinal cntacts t a bradcast message windw by dragging and drpping frm the cntacts list. Bradcast messages include the fllwing features: Messages can be bradcasted t a maximum f 1000 cntacts at a time. Messages are nt sent t ffline cntacts. A message cannt be sent t a mix f cntacts and grups in the same message. Bradcast messages d nt supprt end-t-end encryptin. Messages are lgged n the server-side, if IM lgging is turned n. Recipients cannt reply t the bradcast message. Bradcast messages can be received by ther Cisc WebEx Cnnect users wh are using versin 6.5 r later (earlier versins are nt supprted) Presence The feature can be turned ff in the Cisc WebEx Cnnect Administratin Tl. Anther setting in the Cisc WebEx Cnnect Administratin Tl prevents users frm sending bradcast messages t directry grups that they d nt belng t, if directry grups are turned n fr their rganizatin by the administratr. Richer presence status t prvide mre relevant real-time infrmatin: The fllwing presence status enhancements have been added: Presence in the system tray: A persistent Cisc WebEx Cnnect icn in the Windws taskbar allws yu t view yur presence and change it directly frm the taskbar. New D Nt Disturb ptin: Yu can nw set yur D Nt Disturb status t nt allw thers t send messages r ntificatins t yu. Phne calls and meeting reminders are still displayed. Yu can specify this ptin by selecting File > Change Preferences > Ntificatin. Custm D Nt Disturb status: Yu can nw specify a custm D Nt Disturb status in the hub. New Sharing in a WebEx Meeting status: A new Sharing in a WebEx Meeting status indicates that yu are sharing yur desktp, an applicatin, r a dcument in a WebEx. When yu have the Sharing in a WebEx Meeting status, yu are als in a D Nt Disturb mde, which prevents interruptins and distractins fr a presenter in a WebEx meeting. Screen capture The fllwing screen capture enhancements have been added: Administratrs can turn ff screen captures in the Cisc WebEx Administratin Tl fr the entire rganizatin. When yu create a screen capture, it gets pasted in the text area fr yur review first, befre yu send it. Cisc Unified Cmmunicatins Integratin (Phne Tab) When Cisc Unified Cmmunicatins Integratin is turned n, yu can manage phne calls, easily expand IM cnversatins t phne calls, and yu can preview yur vic . The fllwing enhancements have been added: Call Management: Yu can nw view and manage multiple call sessins at nce. Yu can start new calls r merge r cnference existing calls. Yu can als place calls n hld r send the calls t yur mbile phne (if cnfigured). 5

6 What s New in This Release? Recent Calls: The Recent Calls tab (inside the Phne tab) displays user cntact and presence infrmatin and prvides a quick and easy way t return calls. Vic If vic is turned n, yu can view all f yur vic messages in ne lcatin. Yu can chse which message t play, and can respnd by calling back r sending an instant message the user. User cntact and presence infrmatin als displayed. If vic is nt turned n, yu can call yur Vic system by selecting Call Vic . Keypad: Yu can use the keypad t start new calls r enter dial tne digits while n a call with an autmated system. Frward Call Pwer Switch: Easily turn n and ff call frwarding capabilities. Yu can use the Frward Call Pwer Switch at the bttm f the Phne tab t pen the Call Frwarding Wizard. Chse t call frward t yur vic , numbers in yur prfile, r any ther number yu chse. Supprted Architectures Cisc Unified Cmmunicatins Manager: 6.1(4) 7.1(3) 7.1(5) Cisc Unity: 8.0* (with Micrsft Exchange 2003 r 2007) Cisc Unity Cnnectin: 8.0* 8.5* Cisc IP Phne Endpints: *These versins are required nly fr Visual Vic . 6

7 What s New in This Release? Krean language supprt Other Krean language supprt is added in Cisc WebEx Cnnect versin 7, in additin t the English, German, Japanese, Simplified Chinese, French, Italian, and Latin American Spanish supprt that has been available in previus releases. Usability enhancements: Sme ther usability enhancements include: Updated text in the installer. Cmbined Remember User name and Passwrd ptin in the sign-in windw. This ptin is nt turned n by default. Remved ntificatin t cntact if a user remves them frm the cntact list. Simplified date frmat fr message histry. Admin audit lg The admin audit lg feature recrds all the changes made by the administratrs using the Cisc WebEx Cnnect Administratin Tl. Fr every change made thrugh the Cisc WebEx Cnnect Administratin Tl, the audit lg prvides the fllwing infrmatin: The time the change was made Administratr wh made the change Item that was changed Autmatic upgrade management Relevant details abut the change Administratrs can generate admin audit lg reprts by ging t the Reprt sectin f the Cisc WebEx Cnnect Administratin Tl and selecting Admin Trail fr the reprt type. Administratrs can generate the reprts dating back up t 90 days. The autmatic upgrade management feature makes it easy fr administratrs t rll ut upgrades f Cisc WebEx Cnnect with the ptimized use f netwrk bandwidth. Administratrs wh rely n Cisc WebEx t rll ut the latest updates can cntinue t d s with n r minimal settings. Administratrs wh have a cmplex envirnment can use fine cntrls expsed in Cisc WebEx Cnnect Administratin Tl t manage the rllut. With the aut upgrade feature, administratrs can specify a baseline versin t ensure all users use the baseline r later versin select a specific versin f Cisc WebEx Cnnect fr the rllut specify the ff-peak business hur r day t rll ut the sftware rll ut sftware in phases, targeting users in specific regins in every phase ptimize bandwidth utilizatin by hsting upgrade binaries n premise (advanced ptin) Versin 7.0 f Cisc WebEx Cnnect ptimizes bandwidth utilizatin by dwnlading nly the required cmpnents instead f dwnlading the whle client binary. The Cisc WebEx Cnnect sftware eliminates spikes in bandwidth utilizatin by randmizing dwnlad time and ding dwnlads in the backgrund. This feature als autmates upgrades n cntrlled desktp envirnments withut requiring manual interventin by administratrs (cntrlled desktp envirnments prevent users frm installing sftware n their wn). During the upgrades t future versins, administratrs will realize the benefits f these enhancements intrduced in versin 7.0. Custmers wh have nt made any changes t Autmatic upgrade plicy settings need nt take any actins. These custmers will cntinue t receive upgrades whenever Cisc releases new versin. Custmers wh have disabled autmatic upgrades thrugh plicy actins will see their upgrade mde set t Custm, and new upgrades will nt be rlled ut autmatically. Custmers can chse t rll ut the upgrade at the date and time f their chice. Custmers will als have advanced features t select apprpriate versin and d phased upgrades t a targeted set f users. 7

8 What s New in This Release? Passwrd expiratin thrugh ntificatins Miscellaneus features: Org Admin Applicatin within Cnnect Client Cisc Unified Cmmunicatins Integratin Third-party XMPP clients, such as Pidgin and BeeJive d nt display apprpriate errr messages when a user attempts t sign in with an expired passwrd. A new administratin feature sends an ntificatin whenever a user attempts t sign in with an expired passwrd, allwing users t take actin t reset the passwrd. Administratrs have new cntrls t disable bradcast messaging and screen captures. The user interface fr adding and editing users has been streamlined t imprve readability. Starting with versin 7.0, the Cisc WebEx Cnnect Administratin Tl will be available nly thrugh the web brwser. The Cisc WebEx Cnnect Administratin Tl applicatin will n lnger appear within the My WebEx sectin f Cisc WebEx Cnnect. Instead, administratrs will see the link t the Cisc WebEx Cnnect Administratin Tl applicatin within My WebEx. Administratrs can als access the Cisc WebEx Cnnect Administratin Tl by pinting t The Cisc WebEx Cnnect Administratin Tl requires Firefx versin 3 r later. The fllwing features have added t the Cisc Unified Cmmunicatins Integratin Visual vic With the intrductin f the Visual Vic feature in versin 7.0, vic server settings have been added t Cisc WebEx Cnnect Administratin Tl. In the Vic tab f the Unified Cmmunicatins settings, the administratr can cnfigure the default vic server fr Visual Vic -enabled clusters. In the Edit Clusters windw (under the Clusters tab) the administratr can turn n Visual Vic and als enter specific Vic server infrmatin, if applicable. One dwnlad fr Cisc UC Integratin fr Cisc WebEx Cnnect: In versin 7.0, the need t manage separate dwnlads fr Cisc UC Integratin fr Cisc WebEx Cnnect has been remved. This integratin is nw built int the standard Cnnect installatin. The Cisc UC Integratin features fr Cisc WebEx Cnnect versin 7.0 nw replace the Cisc WebEx Cnnect Click-t-Call. Managing meetings The Cisc WebEx Administratin Tl has a new Enable Meeting Integratin ptin that cntrls the Meetings integratin within Cisc WebEx Cnnect versin

9 Knwn Issues/Limitatins Knwn Issues/Limitatins Micrsft Outlk and Micrsft Outlk integratin Calendar integratin with Cisc WebEx Cnnect is nt available with Outlk bit When bth Cisc WebEx Cnnect and Micrsft Outlk are running, if yu restart Cisc WebEx Cnnect, Micrsft Outlk will lse its cnnectin t Cisc WebEx Cnnect. Once yu restart Cisc WebEx Cnnect, yu must either sign in t Cisc WebEx Cnnect manually frm Micrsft Outlk r clse Micrsft Outlk and pen it again. If yu start Micrsft Outlk and then start Cisc WebEx Cnnect, Micrsft Outlk will nt shw the presence status fr yur cntacts frm Cisc WebEx Cnnect until yu initiate sme actin in Micrsft Outlk. Status (previusly called presence ), IM, and call integratin are nt supprted in Micrsft PwerPint. In Micrsft Outlk 2007, it is nt pssible t right-click t call cntacts that are nt listed in the user s Cntact list. It is nt pssible t right-click t IM a cntact in Micrsft Wrd and Micrsft Excel. Cntact status Occasinally, status des nt shw prperly in Micrsft SharePint because f its dependency n certain Micrsft Office cmpnents. A wrkarund is dcumented by Micrsft at If a cntact is added directly in Micrsft Outlk 2010, it may take a few secnds fr the status t shw. If a cntact changes their prfile infrmatin in Cisc WebEx Cnnect, the user has t hver n the cntact s name in Outlk befre the changed infrmatin is displayed. After installing Cisc WebEx Cnnect, Outlk needs t be restarted in rder fr the cntact status t shw. Starting WebEx meetings with earlier versins f WebEx Fr WebEx versins earlier than WBS27, yu cannt start a WebEx Meeting Center meeting frm Cisc WebEx Cnnect unless yu have selected a Meeting Center meeting type in the One-Click settings n the WebEx site. IM windw addresses need t fllw mailt: frmat in rder t appear as a hyperlink in the cnversatin windw [418977]. When using Internet Explrer 6.0, if a user makes a phne call and then switches t an IM windw, and additinal space fr a scrll bar appears even thugh there is n need fr a scrll bar. [418381] Screen capture The screen capture feature is nt supprted in grup chat sessins. Fr users wh have lder versins f Cisc WebEx Cnnect, screen capture images are sent as a file transfer. The screen capture feature is nt supprted with ther third-party IM sftware. The screen capture feature is nt supprted with Cisc WebEx Cnnect Web IM. The screen capture feature may be blcked by a pending file transfer. [410724] Windws default device supprt If a Windws XP SP2 r SP3 user has the Use My cmputer's Default Audi Device ptin turned n in Cisc WebEx Cnnect, and the user starts a PC-t-PC call with ne audi device, ends the call, switches t anther device while Cisc WebEx Cnnect is still pen, and then starts anther PC-t-PC call, audi may still be heard frm the initial device. T reslve this prblem, the user shuld restart Cisc WebEx Cnnect s it will use the new audi device. [420770] 9

10 Knwn Issues/Limitatins IM Federatin with Micrsft OCS and IBM Ltus Sametime If a Micrsft Office Cmmunicatins Server (OCS) r IBM Ltus Sametime user lgs int the OCS r Sametime sftware respectively, a Cntact List Request may appear fr the Cisc WebEx Cnnect user if that user had previusly accepted a Cntact List Request fr the same OCS r Sametime user but had nt added the cntact t his r her cntact list (in ther wrds, the OCS r Sametime user was an Observer). There are tw wrkarunds fr this prblem: Add the user t yur cntact list by turning n the Add this persn t my cntact list ptin, and accepting the cntact list request. Blck the OCS r Sametime cntact by selecting Blck in the Cntact List Request dialg bx. Under certain scenaris, Cisc WebEx Cnnect users always see a Cntact List Request frm an OCS r Sametime user, even if they had previusly denied the request by selecting Deny in the Cntact List Request dialg bx. The wrkarund fr this prblem is t blck the OCS r Sametime cntact by selecting Blck in the Cntact List Request dialg bx. OCS and Sametime clients may shw Cisc WebEx Cnnect cntacts in the OCS r Sametime sftware even after the Cisc WebEx Cnnect user has remved them cmpletely frm his cntact list. This can lead t cnfusin between the Cisc WebEx Cnnect user and the OCS r Sametime user because the OCS and Sametime sftware will nt shw a status fr the Cisc WebEx Cnnect user. Cisc WebEx Cnnect custm statuses, such as On the phne r In a WebEx Meeting, may nt be visible r be reflected crrectly in the OCS r Sametime sftware. A Sametime user may nt be able t send an IM t a Cisc WebEx Cnnect user if the user status is Away, because Sametime interprets the status as D nt disturb r Busy. An OCS user may see a Cisc WebEx Cnnect user s status as Available when the user s status is actually Idle. Cisc WebEx Cnnect emticns may nt translate well in the Sametime r OCS sftware and vice-versa. A Sametime user may receive a blank message when cmmunicating with a Cisc WebEx Cnnect user wh is signed in t Cisc WebEx Cnnect Web IM and that user then signs ff. A Sametime user may receive blank messages when a Cisc WebEx Cnnect user is typing a message this is because the Sametime client des nt interpret typing indicatrs crrectly. An OCS user cannt federate with a Cisc WebEx Cnnect user if the Cisc WebEx Cnnect username cntains the qute mark character ( ). OCS rejects hyperlinks that cntain extensins n its blcked list. Issues with third-party XMPP sftware Sme third-party XMPP sftware applicatins such as Pidgin and PSI, d nt supprt the Decline feature, and when yu click the Cancel buttn in Pidgin, it des nt d anything. As a result, a grup chat invitatin that is sent frm Cisc WebEx Cnnect t a third-party applicatin may nt receive an accept r reject respnse. When a Cisc WebEx Cnnect user ends a desktp sharing sessin, third-party applicatins may shw the internal cmmands being exchanged t the end user in the IM windw. Sme third-party applicatins d nt supprt HTML rendering in the same way Cisc WebEx Cnnect des; fr example, if the Cisc WebEx Cnnect windw has a Here link, sme thirdparty applicatins cannt prduce the URL. Sme third-party applicatins, such as MmentIM, d nt supprt server side blcking (XEP-0016, privacy lists). As a result, a Cisc WebEx Cnnect user may still see a user s presence status after 10

11 Knwn Issues/Limitatins being blcked frm the third-party applicatin and the user f the third-party applicatin may still receive instant messages frm the Cisc WebEx Cnnect user. Secure Real-Time Prtcl (SRTP) Cisc Unified Cmmunicatin Integratin and DTMF signals Cisc Unified Cmmunicatin Integratin Visual Vic The Cisc Unified Cmmunicatin Integratin with Cisc WebEx Cnnect versin 7.0 des nt supprt Secure Real-Time Prtcl (SRTP), even thugh the user interface still shws settings fr that prtcl. Althugh the Cisc Unified Cmmunicatin Integratin with WebEx Cnnect versin 7.0 may send dualtne multi-frequency (DTMF) signals while the call is cnsidered in prgress, it des nt send tnes. Users wh receive frwarded vic s with an additinal message sent by the frwarder may nt be able t play the entire vic message. [418989] Timestamps fr received vic s may be incrrect if the crrespnding Unity server s time is nt set t GMT. [419293] Occasinally users may have cnnectin issues t Cisc UC integratin with Cisc WebEx Cnnect r with Visual Vic when cnnecting thrugh a virtual private netwrk (VPN). Signing ut and back in t Cisc WebEx Cnnect shuld reslve these issues (assuming there are n netwrk issues). [418915] Users wh have special characters in their Cisc Unified Cmmunicatins Manager usernames may experience prblems receiving vic s. [417970] Users are nt able t sign in t Visual Vic services if any f the fllwing cnditins are true: the user passwrd is lcked, the user passwrd has expired, r the mailbx is ver its limit and cannt send r receive messages until sme are deleted. [417832, , , ] Prblems making calls with phne tab Language supprt issues fr glbal users A user may experience prblems making phne calls with the Cisc WebEx Cnnect Phne tab, and the user s phne number may blink cntinuusly. If mre than ne user assigned t the Cisc Unified Cmmunicatins Manager is experiencing these prblems, it may be related t a knwn Cisc Unified Cmmunicatins Manager Defect (CSCta67626). T reslve the prblem, The Cisc Unified Cmmunicatins administratr shuld restart the TFTP server fr the impacted cluster. Refer t the Administratin Guide fr Cisc Unified Cmmunicatins Manager t determine hw t restart the TFTP server. Spaces features are available nly in the English language. The desktp sharing flating icn tray is available nly in the English language. When a user signs in t Cisc WebEx Cnnect in ne language and switches t anther language in the same sessin, any subsequent errr messages are displayed in the language that was selected when the user riginally signed in. The Cisc WebEx Cnnect Administratin Tl is available nly in the English language. Cisc WebEx Cnnect nline help des nt cntain cntent abut Spaces fr languages ther than English. Windws 7 Supprt Dcuments stred in spaces in the Files tab can be pened nly in read-nly mde in Micrsft Windws 7; these dcuments cannt be pened in Edit mde. This prblem is caused by an issue with the Micrsft Windws 7 perating system. Currently, there is n estimate n when a patch will be available frm Micrsft t crrect this prblem. Accessibility Spaces features and Calendar tab elements are nt keybard accessible. Accessibility features d nt wrk in the bradcast message dialg bx. [410862] Cisc Unified Cmmunicatins Integratin fr Cisc WebEx Cnnect cnference rster issues If cnference calls crss multiple Cisc Unified Cmmunicatins Manager clusters, cnference rster infrmatin may be incrrect. Users may ntice this cnditin by seeing incrrect Caller ID and/r incrrect call status (cnnected/discnnected). This prblem is a knwn limitatin f Cisc Unified Cmmunicatins Manager. [413404],[416129] 11

12 Knwn Issues/Limitatins Prxy cnnectin supprt fr Cisc Unified Cmmunicatins Integratin fr Cisc WebEx Cnnect Cisc WebEx Cnnect features that are different r are nt supprted in Cisc WebEx Cnnect Web IM When a user s PC accesses the Internet thrugh a prxy, the Cisc Unified Cmmunicatins Integratin fr Cisc WebEx Cnnect may nt successfully cnnect. [ ] The fllwing Cisc WebEx Cnnect features are nt available fr Cisc WebEx Cnnect Web IM: Spaces Calendar Offline messages Outlk integratin Chat archive File transfer PC t PC calling Vide calling Audi cnferencing Desktp sharing Scheduling a meeting Text editr Custm sunds Multiple languages (nly English and French are supprted) The Idle, In Meeting, and In WebEx Meeting status messages are nt supprted. The Away status message is based n the amunt f time the user is away frm Cisc WebEx Cnnect Web IM. Meeting reminders appear nly fr the default site that the user has cnfigured in Cisc WebEx Cnnect. Meeting infrmatin is cached every 30 minutes. If a meeting is scheduled after the last cache and start time, the reminder des nt appear. Users cannt take a picture using a webcam fr use in their prfile. If a user invites cntacts in a grup chat t a meeting and that meeting has started, it is nt pssible t invite a new cntact t that meeting autmatically. If Directry Grups are turned n, and a user adds a Friendly Name fr a cntact wh is als a part f a Directry Grup, the cntact s Friendly Name als appears in the Directry Grup. In Internet Explrer, it may take a few minutes after a user lgs in t display the status fr cntacts, especially if the Cntact list is lng. In Internet Explrer 8, the wrd wrap feature des nt wrk when typing a message in the IM windw. If tw windws are t clse t each ther r verlap, it may nt be pssible t mve r clse them. 12

13 Knwn Issues/Limitatins IM lgging and archiving If the IM lgging feature is turned n fr a user, and the user has end-t-end encryptin turned n, the end-t-end encryptin plicy is turned ff fr the user. Users wh have the IM lgging feature turned n must use either Cisc WebEx Cnnect versin 6.5 r later r Cisc WebEx Cnnect Web IM, even thugh users are currently nt prevented frm lgging in t an earlier versin f Cisc WebEx Cnnect. If the IM lgging feature is turned n fr a user, and the user als has an end-t-end encrypted IM sessin pen with a user wh des nt have the IM lgging feature turned n, when the lgged user signs int Cisc WebEx Cnnect again, the user may receive the errr Unable t establish a secure sessin. Yur cntact s cmpany prhibits sessins that are nt secure, s this sessin is being disallwed. When this message appears, ne f the users must clse the IM sessin and start a new ne. If the Cisc Unified Cmmunicatins integratin is turned n, dialing a nn-existing phne number ( ) results in the fllwing additinal message being lgged: [<Time stamp>] : NOTE: Cmmunicatins with lggeduser@mycmpany.cm are lgged. AV with plicy restricted incmpatibility between versin 7.0 and earlier versins Unable t search the Micrsft Outlk Glbal Address List fr cntacts Unable t send a message in Discussins within an pen Space In an IM sessin between tw lgged users, the ntificatin (a statement stating that the sessin is being lgged) is displayed again if ne f the users experiences a netwrk discnnect r recnnect. In an IM sessin between tw lgged users, the ntificatin is nt displayed when ne f the lgged users signs ut, signs back in, and then starts an IM sessin with the same user. In an IM sessin between a lgged user and a nn-lgged user, the ntificatin is nt displayed when the nn-lgged users signs ut, signs back in, and either party then starts an IM sessin with the ther. In situatins where a user lgs in simultaneusly frm mre than ne IM client, the ntificatin may appear mre than nce If a user f Cisc WebEx Cnnect versin 7.0 is nt VIP-plicy restricted starts a chat with a user f an earlier versin f Cisc WebEx Cnnect wh is VIP-plicy restricted, and then the first user starts Cnference Cmputer in the cnversatin windw, the user f the earlier versin f Cisc WebEx Cnnect sees n prmpt, while the first user is incrrectly ntified that the secnd user is jining the cnference. [419723] The Add Cntact dialg bx has been simplified s that users searching fr cntacts t add t their cntact lists can search nly the Cisc WebEx Cnnect user database. Users are n lnger able t search the Micrsft Outlk Glbal Address List (GAL) fr cntacts. If a user has a particular Space pen fr an extended perid f time, the user may be unable t send a message in the Discussins tab. The wrkarund is t clse the Space and repen it t cntinue t participate in sending messages in the Discussins tab fr this particular Space Desktp sharing The TlTip indicating wh has cntrl f the desktp sharing sessin incrrectly shws the cntact username instead f the cntact display name (fr example, the First Name and Last Name). Guest users f Cisc WebEx Cnnect versin 5.1 cannt view desktp sharing that was started by a user f Cisc WebEx Cnnect versin 7.0. When a user f Cisc WebEx Cnnect versin 7.0 ends a desktp sharing sessin with a user f a third-party applicatin, the third-party applicatin user receives an incrrect ntificatin that the Cisc WebEx Cnnect user has canceled the invitatin. [416579] Unable t receive message when signed in frm bth Cisc WebEx Cnnect and Psi If yu have signed in t Cisc WebEx Cnnect and t the Psi instant message applicatin ( at the same time and have set yur status t Custm Away in Cisc WebEx Cnnect and t Away in Psi, yu may nt receive messages crrectly n Cisc WebEx Cnnect. 13

14 Knwn Issues/Limitatins Unable t view the business card f sme cntacts Yu may nt be able t view the business card f sme f yur cntacts wh are nt part f yur cmpany r rganizatin. This issue may ccur if any f yur cntacts wh are nt in yur rganizatin have set their prfile permissins t My Organizatin and/r My Netwrk and yur cntact has nt added yu as a cntact t their cntact list. Prfile Prfile updates take sme time t display fr a cntact after a change in Prfile permissins. [418855] Cmpatibility f the Shw cntact pictures in my cntact list ptin with previus versins f Cisc WebEx Cnnect Checking the Allw users t set Shw cntact pictures in my cntact list ptin in the Cisc WebEx Cnnect Administrative Tl causes the ptin Shw cntact pictures in my cntact list t be unchecked fr Cisc WebEx Cnnect users wh are using a versin earlier than versin The wrkarund fr this prblem is t uncheck the Allw users t set Shw cntact pictures in my cntact list ptin and check the Shw cntact pictures in my cntact list ptin in the Cisc WebEx Cnnect Administrative Tl. See the fllwing illustratin: This wrkarund is nt necessary nce all users have upgraded t versin r later f Cisc WebEx Cnnect. Cisc WebEx Cnnect versin 5.x and 6.0 r later functinality incmpatibility The fllwing Cisc WebEx Cnnect features d nt wrk between Cisc WebEx Cnnect versin 5.x and Cisc WebEx Cnnect versin 6.0 r later: File transfer Grup chat PC-t-PC call Vide call Click-t-cnference AES encryptin Rich messages (fr example, In a WebEx Meeting, On a vide call, and s n) Outlk Integratin status display (fr example, the Outlk and Calendar event participant list): In versin 6.0 r later, users cannt see the status f versin 5.x cntacts (applies nly t versin 5.x cntacts that are nt n the versin 6.0 r later cntact list) In 5.x, users cannt see the status f versin 6.0 r later cntacts (applies nly t versin 6.0 r later cntacts that are nt n the versin 5.x cntact list) Dragging and drpping a file t the desktp Status fr Cisc WebEx Cnnect versin 5.x and versin 6.0 r later Uninstalling Cisc WebEx Cnnect n Windws Vista Desktp sharing n Windws Vista Starting a WebEx meeting after a previus meeting ends Dragging and drpping a file frm the IM windw that has been sent thrugh the file transfer feature f Cisc WebEx Cnnect t cpy the file t the Windws desktp is nt supprted. [336684] If a Cisc WebEx Cnnect versin 6.0 r later user invites a Cisc WebEx Cnnect versin 5.x user int a space, the versin 6.0 r later user cannt view the status f the versin 5.x user. The same is true if a versin 5.x user invites a versin 6.0 r later user t a space; the versin 5.x user cannt view the versin 6.0 r later user s status. [326647] When uninstalling Cisc WebEx Cnnect n the Windws Vista perating system, the User Accunt Cntrl dialg says that an Unknwn Publisher wants t access yur cmputer and asks if yu want t allw it t cntinue. The Unknwn Publisher shuld be listed as Cisc WebEx Cnnect. The user shuld click Allw and Cisc WebEx Cnnect will be uninstalled. [335193] If the Hst f a desktp sharing sessin is running the Windws Vista perating system with their Windws clr scheme set t Windw Aer, sme areas f the desktp may nt be visible t attendees f the desktp sharing sessin. [336491] Users may nt be able t start a new WebEx meeting if they start it immediately after jining a meeting that has ended. If a user receives a WebEx meeting invitatin, but the hst ends the meeting befre the user has jined the meeting, the user will receive an errr when they click n the "Jin" link. The user will then be unable t start a new meeting fr 90 secnds. After 90 secnds, the user will be able t start a new WebEx meeting. [334225] 14

15 Knwn Issues/Limitatins Meeting list If a hst schedules a meeting n a WebEx site and then imprts it t Micrsft Outlk, but des nt specify the WebEx site accunt in Cisc WebEx Cnnect, and then the hst signs in t Cisc WebEx Cnnect, the meeting will display the attendee view f the meeting and when the hst clicks the jin buttn, an errr message will appear. [416845] If a hst schedules a meeting n the WebEx site, and then starts the meeting in the Cisc WebEx Cnnect meeting list, the meeting will be temprarily remved frm the meeting list after the meeting has ended. [414892] WebEx meeting issues fr previus versins f WebEx Fr meetings that were scheduled with WebEx versins earlier than WBS27 SP22, The fllwing cnditins may ccur with Cisc WebEx Cnnect: The instant meeting s tpic may be hardcded. [411367] Inviting ffline users t audi cnference Saving a file that was pen during a GSB switchver Strage calculatin Search Cpy and paste shrtcuts Garbage characters may appear fr the meeting infrmatin after starting an instant meeting frm Cisc WebEx Cnnect. [409254] Users cannt imprt icalendar file int Micrsft Outlk 2007 and earlier versins. [412957] When a meeting is rescheduled, ntificatins f the meeting changes cannt be imprted t Micrsft Outlk. [415910] If the hst f an audi cnference des nt have Micrsft Outlk set up n his r her cmputer, invitatins will nt be sent t ffline users t jin the audi cnference. [328447] If a file is pen during a GSB switchver, the user may be unable t save the file. The user will need t clse the file and then repen it in rder t prceed. [340665] Strage use is calculated nly when the user signs in and nt afterwards, s if a user uplads dcuments, the ttal strage use amunt will nt include the strage used by the recently upladed dcuments until the next time the user signs in. [334937] The Search feature has the fllwing issues: Partial wrd searches are nt supprted. Fr example, searching fr pi will nt result in the wrd tpic being returned, but pinin will be returned in the results. [339934] Mixed language search is nt supprted. [333547] [332947] Special characters are nt supprted in search queries. [301191] The Windws cpy and paste shrtcuts are nt supprted in the Add Cntact, Invite Cntact, r Bradcast Message dialg bx. [412707] Online help Online help will nt wrk with FireFx 3.x [331181] Brwser widget Websites that redirect t anther page are nt supprted in the Brwser widget. [281478, ] IM LDAP grups Pr perfrmance smetimes ccurs with large LDAP data in Cisc WebEx Cnnect. [416118, ] File uplad File uplad will nt wrk during failver t GSB. [335111] GSB Cannt uplad files during failver t GSB. [335111] Cannt migrate an rganizatin frm AOL t Jabber if the rganizatin has failed ver t GSB. [341521] If a file is pen during a GSB switchver; the user may be unable t save the file. The user will need t clse the file and then repen it in rder t prceed. [340665] 15

16 Knwn Issues/Limitatins Org Migratin frm versin 5.1 t versin 6.0 r later Cisc WebEx Cnnect Administrative Tl Sme cntacts may be missing after migrating frm Cisc WebEx Cnnect versin 5.1 t versin 6.0 r later. At the time a user lgs in t Cisc WebEx Cnnect versin 5.1, the Cisc WebEx Cnnect applicatin saves the user s cntact list data t the database. If a user adds new cntacts t his r her cntact list, this new cntact data is nt saved t the database until the user signs ut f Cisc WebEx Cnnect and then signs in again. As a result, if the user s cmpany migrates frm versin 5.1 t versin 6.0 r later, thse users wh have added new cntacts and have nt signed ut and signed back in t Cisc WebEx Cnnect versin 5.1 t save the newly added cntact data t the database prir t migratin will nt see these newly added cntacts when they use Cisc WebEx Cnnect versin 6.0 r later. T avid this prblem, it is recmmended that custmers be infrmed abut this issue befre their respective migratin date, s they can ntify their user base. All users wh have added new cntacts t the cntact list will need t sign ff Cisc WebEx Cnnect versin 5.1 and then sign in t Cisc WebEx Cnnect versin 5.1 again befre their cmpany migrates Cisc WebEx Cnnect users and cntacts frm versin 5.1 t versin 6.0 r later. If a user des nt fllw this prcedure, their newly added cntacts will nt be migrated t Cisc WebEx Cnnect versin 6.0 r later. [340925] The Cisc WebEx Cnnect Administrative Tl has the fllwing issues: When an administratr clicks the right click buttn in the Cisc WebEx Cnnect Administrative Tl, the right-click menu may appear in a different lcatin instead f near the muse cursr. [338492] When there are multiple grups with same name, the administratr will nt be able t specify ne r mre f thse grups fr a user. In rder t specify the grup fr the user, the administratr shuld rename the grup name t a unique name and then try again. [341162] Registratin page Cisc WebEx Cnnect integratin with WebEx Meeting Center Users wh register themselves fr a Cisc WebEx Cnnect accunt may nt receive a WebEx Meeting Center accunt if the number f WebEx Meeting Center accunts has exceeded the licensed limit. The user will be unable t start and jin meetings. This cnditin ccurs nly fr custmers using the Cisc WebEx Cnnect integratin t WebEx Meeting Center. T reslve this prblem, cntact yur Cisc WebEx representative t increase the number f WebEx Meeting Center accunt licenses. [340655] Users cannt use keybard cntrls t select items frm a list (fr example, the Cuntry name list) in the registratin page. Users can nly use the muse t select items frm the list. [339440] On the Additinal Infrmatin page f the registratin page, when selecting the cuntry cde frm the list fr the Business Phne and Mbile Phne ptins, a flag icn appears next t the cuntry name fr mst cuntries, and that flag als appears next t the phne number nce the cde has been selected; hwever, many cuntries d nt have a flag icn listed, s n flag icn appears next t the phne number. [339398] Custmers wh have Cisc WebEx Cnnect integrated with WebEx Meeting Center shuld be aware f the fllwing issues: After Cisc WebEx Cnnect is integrated with WebEx Meeting Center, the user may nt see their picture in the My WebEx My Prfile page f the WebEx Meeting Center website, and may need t uplad their picture again by ging t My WebEx > My Prfile. [336813] The user s business phne and/r mbile phne number may appear crrectly in Cisc WebEx Cnnect, but may nt appear in the My WebEx My Prfile page f the Meeting Center website. This prblem typically ccurs if there are special characters in the telephne numbers in the Cisc WebEx Cnnect user prfile. T crrect this prblem, the user shuld make sure the phne number frmat in their Cisc WebEx Cnnect user prfile cnfrms t the frmat required fr the Meeting Center accunt prfile. [335494] Administratrs cannt activate the WebEx Meeting Center accunt within Cisc WebEx Cnnect fr a user whse WebEx Meeting Center accunt has been deactivated. T activate the WebEx Meeting Center hst accunt, the administratr must use WebEx Meeting Center Site Administratin. [333378, ] When an administratr is changing a user s status in Cisc WebEx Cnnect frm Inactive t Active, the administratr may be unable t activate the WebEx Meeting Center accunt fr that user. T activate the Meeting Center hst accunt, the administratr must use WebEx Meeting Center Site Administratin. [331088] 16

17 Knwn Issues/Limitatins Users will n lnger see the Change Passwrd link n the WebEx Meeting Center website r in WebEx Prductivity Tls, because nce Cisc WebEx Cnnect has been integrated with WebEx Meeting Center, users shuld change their passwrd nly frm the Cisc WebEx Cnnect applicatin, and use the same passwrd fr bth Cisc WebEx Cnnect and WebEx Meeting Center. [329935] Cisc WebEx Cnnect administratrs wh d nt appear as administratrs in the WebEx Meeting Center website can still create and manage Meetings accunts. [326973] Sign in.in sme cases yu cannt end the Cisc WebEx Cnnect versin 7.0 task frm the Windws Task Manager. Sign-in windws are still editable when a user signs in with an expired username. Autmatic upgrades Uninstalling Cisc WebEx Cnnect versin 7.0 des nt cause the Autmatic Upgrade dialg bx t clse. Cisc WebEx Cnnect autmatic upgrade time zne widget uses the lcal perating system language instead f using the English language. Plantrnics Unified Runtime Engine (P.U.R.E.) integratin PURE Integratin remains available fr PC-t-PC calls, but in Cisc WebEx Cnnect versin 7.0, Cisc Unified Cmmunicatins Integratin with PURE is nt supprted. 17

18 Related Dcumentatin Related Dcumentatin Refer t the fllwing dcumentatin fr additinal infrmatin abut Cisc WebEx Cnnect: Cisc WebEx Cnnect nline help Cisc WebEx Cnnect Administratin Tl nline help Cisc Unified Cmmunicatin Integratin Cnfiguratin Guide Cisc and/r its affiliates. All rights reserved. WebEx, Cisc, Cisc WebEx, the Cisc lg, and the Cisc WebEx lg are trademarks r registered trademarks f Cisc and/r its affiliated entities in the United States and ther cuntries. Third-party trademarks are the prperty f their respective wners. 18