COLLIERS INTERNATIONAL. Stock image. Real Estate Management. Accelerating success.

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1 Stock image COLLIERS INTERNATIONAL Real Estate Management Accelerating success.

2 COLLIERS INTERNATIONAL REAL ESTATE MANAGEMENT COLLIERS INTERNATIONAL is a leader in global real estate services, defined by our spirit of enterprise. Through a culture of service excellence and collaboration, we have integrated the resources of real estate specialists worldwide to accelerate the success of our clients. Whenever you engage Colliers International in New Zealand you can be sure that you re getting local expertise, backed by a truly global understanding of all aspects of the real estate industry. 80 Queen Street, Auckland REAL ESTATE MANAGEMENT Colliers International Real Estate Management is New Zealand s largest independent property management and consultancy company. Our portfolio ranges from large multi-tenanted retail and commercial portfolios through to smaller individual properties. We represent property investors, developers and occupiers in local and global markets. Our expertise spans all property sectors: office, industrial, retail, residential, rural, healthcare, hotel and retirement. Managing assets Colliers International provides property management solutions across New Zealand. Solutions are tailored to meet the needs of individual clients, we can provide a comprehensive service offering or individual components, e.g. facilities management only. Clients receive the benefit of extensive benchmarking and systems with full accountability and state of the art reporting. Track record of success We act for many of New Zealand s largest institutions, corporates, private investors and international clients. If you require expert property management, Colliers International will provide the services to maximise your financial rewards, minimise your risk and promote your portfolio. In this way we aim to accelerate your success. We were awarded Property Management Team of the Year in 2013, 2014 and 2015 by RICS. Large team, highest level of service We have the largest team of real estate management professionals in New Zealand, with more than 90 staff people across the country. Our expert property and facilities managers have a wealth of experience and expertise, allowing us to provide the highest level of service to you, our clients. We are well connected Our directors are closely involved with the New Zealand Council of Shopping Centres, the Property Institute of New Zealand and the Property Council of New Zealand. All of our facilities managers are members of the Facilities Management Association of New Zealand. We understand your needs We seek to understand the unique requirements of each of our clients, whether you are a private investor, fund manager or owner occupier. Our team tackles each project with a creative approach and a dedication to effective solutions, no matter how big or small. We mould our property management scope to your specific service requirements. The Colliers International difference Colliers International is a leader in global real estate services. Through a culture of service excellence and collaboration, we have integrated the resources of real estate and facilities management specialists worldwide to accelerate the success of our partners. We truly listen to our clients business needs and design an integrated service. Our goal is to give your property every advantage in today s competitive marketplace and ensure your expectations are exceeded.

3 STRATEGIC ADVICE Lifecycle planning Portfolio advice Retail consultancy Benchmarking Business planning Investment analysis PROPERTY OCCUPIER PROPERTY MANAGEMENT FINANCIAL MANAGEMENT FACILITIES MANAGEMENT Tenant liaison Tenant retention Optimise tenancy mix Rental collection and arrears management Accounts payable Operational and capital expenditure forecasting Compliance and risk management Services procurement Retail marketing Lease management Vacancy management Operating expenses and tenant recovery Full suite of accounting reports Project management and lifecycle management Service desk Sustainability and energy management PROPERTY OWNER PROJECT AND BUILDING CONSULTANCY Planned maintenance programs Dilapidations and make-good negotiations Construction project management Pre-acquisition due diligence Design and cost management End-to-end development management COMMERCIAL MANAGEMENT Our commercial property management team assists clients to grow the value of their portfolio through proactive property management and strategic asset planning. Colliers can provide clients with a comprehensive property management offering. Asset Optimisation Never happy with the status quo we take a proactive approach when managing your asset and continuously look for ways to add value. From identifying capital expenditure projects which will increase the underlying value of the asset through to adding additional income streams. Strategic Asset Planning Using our industry experience we work with our clients to develop a tailored strategic plan for each individual asset. This allows for greater efficiencies with the management of the asset as each individual working on the property understands the big picture when making day to day decisions concerning the property. Our strategic asset planning can identify when capital expenditure may be required; information our clients find invaluable. Portfolio Development We can assist clients through the entire life cycle of an asset; from acquisition and due diligence through to disposal. The Colliers Real Estate Management team have worked with clients on a significant number of transactions and have the processes and experience to ensure a seamless transition. FINANCIAL MANAGEMENT Our finance team is based in Christchurch and it the largest specialist property management finance team based in New Zealand. We operate an industry leading operating platform to provide seamless financial management for clients. This platform is available online to our clients; providing our clients with real time financial reporting and the ability to access up-to-date critical property management information at any time. In addition to this, our platform has the ability to interface with all major accounting software systems currently on the market; thus making it easier for our clients to track their properties financial wellbeing at all times. We provide: Ongoing financial management of the properties Collection of rentals and operating expenses, payment of outgoings and prompt delivery of balances to the clients nominated accounts Monthly financial reporting to the client Setting budgets for the buildings in conjunction with the property and facilities manager To liaise either directly (or through the clients nominated staff) with its appointed auditors in regard to any queries associated with audit requirements.

4 The Hub Hornby, Christchurch RETAIL MANAGEMENT We are the largest retail property manager in New Zealand, managing over 350,000m 2 in retail floor area, achieving a 99% occupancy rate. Our portfolio includes some $1.3 billion worth of shopping centres nationwide which have a combined annual turnover of over $2 billion across 30 centres. We are closely affiliated with the NZ Council of Shopping Centres. We can assist our clients with the following: Assist and oversee the implementation of the agreed retail strategy Oversee the preparation of a fit out manual and design guidelines for the centre Oversee the Retail Design Manager/Tenancy Co-ordinator for all retail tenant fit outs Health and safety and risk management Develop a strategic marketing budget and plan for the centre on an annual basis Review contractors and contracts to ensure efficiencies are obtained. Our extensive range of services from new property set-up to leasing, lease compliance to accounting and facilities management can be combined with a marketing and branding package, which will ensure the smooth operation of your centre. Strategic leasing and retail development expertise We look at innovative ways to maximise the value of your asset through ensuring current market trends are identified and adopted. Our superior relationships with all major retail players across New Zealand and Australia ensure we deliver the most appropriate tenant mix and capture market share. Retail master planning Colliers constantly reviews the optimum tenancy mix within properties and how the built environments interact with retailers. Precincting in retail is critical to ensure the success of the retailers and hence the centre. We will provide advise on the most suitable location for retailers in order to maximse their sales. Inhouse Marketing Managers The Colliers International Real Estate Marketing Management team is the only dedicated inhouse retail marketing team in NZ. They oversee and provide guidance to the retail assets under our management. Our marketing expertise includes leading major retail centres through the development process to launch and then post opening stabilisation. Our marketing team are constantly seeking out new and exciting initiatives through various mediums and we are committed to guiding our clients through online and social media marketing strategies. Inhouse Branded Partnerships By leveraging off the volume of assets under our management, and using industry knowledge, Colliers is able to derive new income through developing and proactively managing long term relationships with businesses that can offer value to our managed assets.

5 COLLIERS INTERNATIONAL REAL ESTATE MANAGEMENT FACILITIES MANAGEMENT Our team handles every aspect of facilities management, from the planning stages of a new building or renovation project, to the on-going operation of your facility. Our core service is cost-effective building lifecycle management. We evaluate the total operational costs of your plant or building, balancing upfront costs against long term operating expenses, aiming to maximise profitability for the client. We provide: Strategic advice for new builds to minimise future operational costs Forecasting for operating expenses and capital expenditures Devising cost effective energy management systems Managing fit-out and renovation projects Procuring service providers and managing the contracts Liaising with property owners, tenants and contractors Compliance management Building services risk management. Promoting best practice in building sustainability Our team takes a scientific approach to improving building sustainability through energy use reduction in the day to day operations for all building users. Our key areas of focus are electricity, gas, water and recycling. We monitor consumption and compare the statistics to standard benchmarks taking into account various building factors such as age, design, and usage. This methodology helps us accurately assess your building s energy consumption in comparison to its peers, and identify opportunities for cost savings. Lighting upgrades reduce energy consumption and offer significant savings to owners over time. As just one example, we demonstrated the feasibility for an Auckland CBD car park to reduce energy consumption by up to 54% (430,892 kwh/pa) through lighting upgrades, an investment that would pay for itself in three years. Energy savings are also initiated through mechanical and Building Management System control. For example we employ a technique called dry-bulb or enthalpy control, which harnesses Auckland s favourable climate to reduce the amount of chiller running hours in a day. Strategic advice on a new build or renovation projects When starting a major building or renovation project, it is important to obtain strategic advice in the design, planning and development stages. We offer an initial consulting service with site specific recommendations for operational efficiency and future proofing your asset, a process that can generate significant long term savings. NABERSNZ rating Our team offers NABERSNZ accredited assessments to owners and tenants of commercial office buildings. A high NABERSNZ rating is sought after by tenants and can help you achieve a higher rent, which is offset for the tenant by a lower overall cost of occupancy The Colliers Facilities Management team helped us prepare a property for sale which led to a very successful result, with the building selling in just five days for a very good price. Working to a very tight deadline, the team organised a number of projects that vastly improved the presentation of the building, and found ways to reduce the operating costs of the building, which contributed significantly to the success of the sale. They were extremely responsive and helpful, and we can highly recommend them. Maggie Orgler, Asset Manager, 46 Parnell Rise

6 COLLIERS INTERNATIONAL FACILITIES MANAGEMENT Norwest on Victoria, Christchurch West Plaza, Auckland AFFILIATIONS OUR EXPERTS We empower our people to partner with each client, truly listen to their unique business needs and design a tailor made solution to their real estate requirements that fit into their business strategy. Our goal is to give your property or portfolio every advantage in today s competitive marketplace and ensure your expectations are not only met but exceeded in every possible way. RICHARD JAMES National Director Real Estate Management Richard.James@colliers.com TEAM OF THE YEAR PROPERTY MANAGEMENT 3 YEARS RUNNING Colliers International SAP Tower, Level Queen Street Auckland 1010 colliers.co.nz This document has been prepared by Colliers International for advertising and general information only. Colliers International does not guarantee, warrant or represent that the information contained in this document is correct. July 2015