Sound Transit Operations November 2016 Service Performance Report. Ridership. Total Boardings by Mode

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1 Ridership ST Express Sounder Tacoma Link Link Paratransit Nov-15 Nov-16 % 1,415,988 1,498, % 324,993 74, ,116 3,392 Total Boardings by Mode 329,65 8,712 1,71,6 4, % System Total 2,79,962 3,614, % YTD-15 YTD-16 % 16,894,423 17,86, % 3,536,444 3,846, % 8.4% 896, , % 91.% 24.8% Monthly ridership figures are preliminary and subject to revision on a quarterly basis. 1,61,16 17,421, % 42,55 39, % 31,971,359 39,26, % November 215: 19 Weekdays 5 Saturdays 6 Sundays November 216: 21 Weekdays 5 Saturdays 4 Sundays Sound Transit ridership increased by 95K, or 33.4%, compared to November 215. In November, all modes registered increases in monthly total ridership. ST Express ridership increased by 83K, or 5.8%, compared to the same period last year. The growth in ST Express ridership is attributed to the significant investments made to address overcrowding conditions throughout the system, implemented with the September service change. The investments made in September helped drive average weekday boardings up to nearly 64K, an increase of 3.1% over the same period last year. Sounder ridership increased by 5K, or 1.4%, compared to the same period last year, while average weekday boardings decreased slightly by.8%. Ridership on the new Sounder mid-day trains has been strong since starting in September, with the early afternoon train from Seattle to Lakewood averaging over 35 riders each weekday. Tacoma Link ridership increased by 6K, or 8.4%, compared to November 215. Similarly, average weekday boardings increased by 5.8% when compared to the same period last year. The strong growth in ridership for Tacoma Link during the month is attributed to two special event service days on the system compared to none November 215. Link ridership increased by 81K or 91.%, compared to November 215. Similarly, average weekday, Saturday and Sunday boardings were up 94.8%, 13.5%, and 37.2%, respectively. Link continues to show strong growth attributed to the two Link extension openings earlier this year. Paratransit services increased by 24.8% compared to November 215. The increase in Paratransit ridership is attributed to the increased ridership on Link with the opening of the University Link extension and additional customers requesting access to the Link system. Average Daily Boardings Mode Weekday Saturday Nov-15 Nov-16 % Nov-15 Nov-16 % ST Express 62,31 63, % 2,49 16, % Sounder Tacoma Link Link Paratransit System Total 16,129 3,29 34, ,485 15,993 3,397 66, , % 5.8% 94.8% 24.8% 29.6% 1,571 21, ,387 44, N/A -11.7% 13.5% 24.8% Paratransit daily boardings are assumed equal between weekdays, Saturdays, and Sundays. Sunday Nov-15 Nov-16 % 15,28 18, % 6, , % -8.5% 22,77 31, % % January 5, 217 1

2 Sound Transit Operations Monthly Ridership Trends by Mode 1,8 ST Express 4 Sounder System-wide 1,6 35 1,4 3 1,2 1, Target Target ST Express ridership and average weekday boardings increased by 5.8% and 3.1%, respectively. Ridership growth is attributed to the significant investments made to address overcrowding conditions throughout the system, implemented with the September service change. Sounder system-wide ridership increased by 1.4% compared to November 215. Average weekday boardings decreased slightly by.8% and Sunday boardings decreased by 21.2% over the same period of 215. Tacoma Link Sounder North Target Tacoma Link ridership increased 8.4% compared to November 215. Average weekday boardings increased by 5.8%, while Saturday and Sunday ridership declined by 11.7% and 8.5%, respectively compared to the same time last year. Sounder North ridership decreased 13.2% overall and average weekday boardings decreased 11.6% compared to November , 1,8 1,6 1,4 1,2 1, Link 215 Target Sounder South Link ridership was up 91% compared to November 215, while average weekday boardings increased by. Link s impressive ridership gains are largely a result of the service extensions to the University of Washington and Angle Lake. Sounder South ridership increased by 3.3% compared to November 215 and average weekday boardings remained about the same, increasing slightly by.4%. 2

3 ST Express On-Time Performance 9% 85% 75% 7% % 6% 5% 4% 3% 2% 1% % Farebox Recovery 12-mo Avg Target: 85% Nov 216: 82.6% YTD 216: 82.7% Target: 28.8% Nov 216: 28.% 12-Mo Avg: 31.9% OTP was lower than target in November due to traffic congestion and overcrowding that caused late buses. However, OTP has improved compared to the same period of last year. Farebox recovery of 28.% was slightly below target for the month of November; however, ST Express has performed better than target at 31.9% farebox recovery over the most recent rolling 12 months Complaints per 1K Boardings Target: <15 Nov 216: 18.6 YTD 216: 17.6 Target: 41.8 Nov 216: 37.8 YTD 216: 39.4 Complaints have been up since last fall primarily due to overcrowding and congestion. Passengers per trip came in lower than the target of 41.8 and remained unchanged versus the same period of last year Preventable Accidents per 1K Miles 99% 98% 97% % Target:.8 Nov 216:.84 YTD 216:.84 Target: 99.8% Nov 216: 99.8% YTD 216: 99.8% Preventable accidents per 1K miles increased slightly compared to last year. Safety is the top priority as staff and partners continue working together to identify and address the issues. Percentage of scheduled trips operated this month and YTD met the target of 99.8%. 3

4 Sounder Commuter Rail On-Time Performance 9% 85% Complaints per 1K Boardings Target: 95.% Nov 216: 81.1% YTD 216: 93.2% Target: <15 Nov 216: Mo Avg: 11.4 OTP dropped below target to 81.1% due to low operating speeds and freight delays in the Auburn area caused by the construction of a third mainline track by BNSF. Train speeds were dramatically reduced to protect railway workers in the construction zone, creating increased rail traffic congestion. The monthly average number of late trains for freight interference and construction combined this year has been 13. There were 73 trips impacted in November. December OTP will also be impacted. The project is not expected to be completed until the end of January 217. Complaints per 1k boardings were significantly higher in November due to train delays caused by BNSF track construction in Auburn and overcrowding on some Northline trains. BNSF construction will continue through January 217. Configuration changes in Northline train lengths were made as an intermediate step. Additional cars will be needed to fully address passenger concerns. Complaints are expected to remain higher than normal through January. 7% 6% 5% 4% 3% 2% 1% % Farebox Recovery 12-mo Avg Target: 25.3% Nov 216: 32.9% YTD 216: 31.6% Target: 56 Nov 216: YTD 216: Sounder farebox recovery has remained steady and continues to perform better than target, at 31.6% farebox recovery, over the most recent rolling 12-month period Preventable Accidents per 1K Miles The number of passengers per trip for the month of November was higher than target at YTD also exceeded the target at % 85% Target: 1. Nov 216:. YTD 216:. Target: 99.5% Nov 216: 97.5% YTD 216: 98.7% Sounder has not experienced a preventable accident since service began. Percentage of scheduled trips operated in November was below target and the same period of 215 at 97.5%. 4

5 Tacoma Link 99% 98% 97% 96% On-Time Performance Target: 98.5% Nov 216: 99.9% YTD 216: 99.9% Tacoma Link consistently performs well above the target for on-time performance. Farebox Recovery Tacoma Link to remain fare-free until 222. Per Board action in April 216, Tacoma Link fares will not be implemented until the opening of the Hilltop extension. Complaints per 1K Boardings Target: <15 Nov 216:. YTD 216:.6 Target: 19.2 Nov 216: 19.9 YTD 216: 19.2 Tacoma Link received no complaints in November and consistently operates well within the target of less than 15 complaints per 1K boardings. The number of passengers per trip was 2, which was slightly higher than the same time period last year and exceeded the target of Preventable Accidents per 1K Miles % 98% 97% 96% Target: 1.66 Nov 216:. YTD 216:. Target: 98.5% Nov 216: 99.9% YTD 216: 99.9% Tacoma Link has not experienced any preventable accidents since March 213. Tacoma Link consistently operates nearly all scheduled trips and performs better than the target. 5

6 Link Headway Management Performance 9% 85% % 6% 5% 4% 3% 2% 1% % Farebox Recovery 12-mo Avg Target: 9% Nov 216: 91.7% YTD 216: 9.5% Target: 28.4% Nov 216: 31.5% 12-Mo Avg: 37.1% Headway management is above targeted levels and performed slightly better than November of last year. The new Angle Lake schedule along with operational improvements in the DSTT have contributed to improved headway performance Complaints per 1K Boardings Farebox recovery achieved 31.5% in November and was trending well above target of 28.4% during the most recent rolling 12 months at 37.1% Target Target: <15 Nov 216: 1.4 YTD 216: 2. Target: 171 Nov 216: 21.6 YTD 216: Link received 1.4 complaints per 1K boardings in November, which was well within the targeted range despite healthy ridership gains Preventable Accidents per 1K Miles In November, Link observed a similar trend as 215 where passengers per trip fell slightly. However, PPT is up significantly over last year from 11 to 22. The target line for passengers per trip (red) reflects the openings of the University Link and Angle Lake extensions. 99% 98% 97% 96% Target:.3 Nov 216:.5 YTD 216:.5 Target: 98.5% Nov 216: 98.1% YTD 216: 98.4% Link experienced one non-revenue preventable accident in the wash bay in November. Scheduled trips operated in November was below target at 98.1% and just below target YTD at 98.4%. 6

7 General Transit 6% 4% 2% % November Parking Utilization by Region Pierce Snohomish South King East King North King System-wide Permanent & Leased Parking November 216 Region Available Utilized % Utilized Snohomish 3,613 3,24 89% North King % East King 1,496 1,496 South King 4,991 4,727 Pierce 4,913 4,722 96% System Total 15,253 14,385 94% A total of 15,245 parking stalls are available at 36 locations in Pierce County, Snohomish County, as well as South, East, and North King County. Temporary (leased) parking is available in all regions except East King County. Utilization continues to be at or near capacity at many of our parking facilities. Overall utilization increased by 2% compared to November 215, reflecting 94% system-wide utilization. The Pierce County region experienced 6% growth, and Snohomish County increased by 3%. North and South King regions decreased by 1% and 6% respectively, while East King region remained unchanged compared to the same period of last year. Angle Lake garage and surface lot introduced 1,16 parking spaces with the opening of the new station. In its second full month of operation, the spaces are increasing in popularity and are well utilized at 86% capacity, compared to in October. 6.% 5.% 4.% 3.% 2.% 1.%.% Fare Evasion Trends Link % 4.6% 3.32% 3.28% 3.5% 2.92% 2.82% 2.43% 3.9% 3.21% 3.77% 3.33% Link % 2.99% 3.33% 2.89% 3.1% 2.81% 3.1% 3.1% 3.23% 3.15% Sounder % 2.1% 1.14% 1.6% 1.8% 1.24% 1.37% 1.17% 1.7% % 1.42% Sounder % 1.42% 1.3% 1.37% 1.46% 1.37% 1.26% 1.35% 1.48% 1.16% 1.43% Fare Evasion on Link decreased marginally compared to November 215, with final results of 3.15% exceeding the 3% targeted range. November Link boardings increased 91% compared to last year, resulting in a lower inspection rate on Link. Sounder fare evasion increased compared to the prior month and the same time last year, with final results of 1.43% for the month. Overall, combined fare evasion was 2.87%, within the targeted range of 3%. Fare inspections trended over 5% of all rail passengers in November 216, below the targeted inspection rate of 1%. 7

8 January 5, Sound Transit Operations 216 Monthly Modal Performance Data Sheet Month End Reporting Total Trips Operated (Scheduled & Extra) Scheduled PMIs Completed on Time 1 Fleet Availability On-Time Performance 2 Ridership Complaints Received Complaints per 1, Boardings Preventable Accidents 4 Preventable Accidents per 1, Miles (Rolling 12 Months) 5 Farebox Recovery 6 Month End Reporting Total Trips Operated (Scheduled & Extra) Scheduled PMIs Completed on Time 1 Fleet Availability On-Time Performance 2 Headway Performance +2 Minutes 3 ST Express Tacoma Link Ridership Complaints Received Complaints per 1, Boardings Targets 466, 99.8% > 9.% 85.% 19,5, 41.8 < 15. < % Targets 49, % > 9.% 66.7% 98.5% N/A 95, 19.2 < N/A Jan 37, % 97.% 95.7% 84.4% 1,433, % Jan 3,94 1.% 1.% 98.9% 1.% N/A 75, N/A Feb 36, % 94.% 95.9% 83.9% 1,451, % Feb 3, % 1.% 98.9% 99.8% N/A 86, N/A Mar 41, % 95.% 95.8% 81.5% 1,582, % Mar 4, % 1.% 1.% 99.4% N/A 82, N/A Apr 39, % 97.% 94.7% 84.1% 1,555, % Apr 4,138 1.% 1.% 1.% 1.% N/A 81, N/A May 39, % 98.% 94.4% 84.3% 1,588, % May 4, % 1.% 1.% 99.9% N/A 81, N/A Jun 39, % 99.% 95.1% 81.1% 1,617, % Jun 4,129 1.% 98.% 98.9% 1.% N/A 73, N/A Jul 38, % 99.% 95.8% 81.3% 1,545, % Jul 4,52 1.% 1.% 97.8% 1.% N/A 68, N/A Aug 41, % 99.% 95.2% 8.8% 1,682, % Aug 4, % 1.% 95.7% 99.7% N/A 71, N/A Sep 39, % 1.% 93.2% 82.4% 1,555, % Sep 4,36 1.% 1.% 1.% 1.% N/A 77, N/A Oct 4, % 99.% 94.8% 83.3% 1,575, % Oct 4, % 1.% 98.3% 99.9% N/A 87, N/A Nov 39, % 99.% 94.% 82.6% 1,498, % Nov 4, % 1.% 97.8% 99.9% N/A 8, N/A Dec.%.%.%.% #DIV/! #####. N/A Dec.%.%.%.% N/A #DIV/! #####. N/A YTD 434, % 97.8% 95.% 82.7% 17,86, , % YTD 45, % 99.8% 98.8% 99.9% N/A 866, N/A Sounder Link Targets 7, % > 9.% 82% 95.% 3,727, < % Targets 1, % > 9.% 86.% 9.% 9.% 17,2, 17.9 < 15. < % Jan % 1.% 86.6% 94.3% 331, % Jan 8, % 96.3% 81.3% 94.% 9.9% 98, % Feb % 1.% 86.2% 95.7% 34, % Feb 8, % 95.% 82.8% 93.2% 9.5% 94, % Mar % 1.% 86.1% 94.4% 365, % Mar 8, % 94.3% 86.3% 88.9% 89.1% 1,259, % Apr % 1.% 86.4% 96.2% 342, % Apr 8, % 93.8% 87.8% 92.6% 89.% 1,657, % May % 1.% 86.7% 95.2% 358, % May 8, % 95.8% 9.5% 93.4% 89.4% 1,777, % Jun % 1.% 86.1% 92.8% 361, % Jun 8, % 96.% 88.7% 92.3% 88.6% 1,789, % Jul % 1.% 86.7% 95.1% 323, % Jul 8, % 96.% 89.2% 92.5% 87.7% 1,796, % Aug % 1.% 89.3% 93.3% 372, % Aug 8, % 98.% 91.5% 89.6% 88.2% 1,957, % Sep % 1.% 88.3% 95.1% 363, % Sep 8, % 93.% 96.6% 93.7% 94.4% 1,842, % Oct % 1.% 9.3% 92.4% 358, % Oct 9, % 95.% 95.% 92.3% 95.9% 1,827, % Nov % 1.% 9.3% 81.1% 329, % Nov 8, % 93.% 95.4% 92.4% 91.7% 1,71, % Dec.%.%.%.% #DIV/! #####. N/A Dec.%.%.%.%.% #DIV/! #####. N/A YTD 6, % 1.% 87.5% 93.2% 3,846, % YTD 93, % 95.1% 89.5% 92.2% 9.5% 17,421, % 1 PMIs are preventive vehicle maintenance inspections. Link PMIs include Signals, Traction Power, LRV, Track, SCADA, and Facilities. Preventable Accidents 4 Preventable Accidents per 1, Miles (Rolling 12 Months) 5 Farebox Recovery 6 2 Actual performance compared to the Budget standard-st Express: >85%, Sounder: >, Link: >9%, Tacoma Link: >98.5%. 3 Headways are scheduled intervals between trips. 4 An accident in which the operating employee(s) failed to do everything reasonable to prevent the accident. 5 YTD Preventable accidents per 1, miles is based on a rolling 12-month period of data. 6 Farebox recovery is calculated as farebox revenues divided by total modal operating expenses.