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1 Customer Name Address City, State Zip <INSERT DATE> Announcement to Customers: The transition is complete Dear < insert name>, has successfully completed transitioning your water utility account. Once you have received your first water bill from, you may begin making payments using one of our convenient payment options listed below. We have included a sample of what your new bill will look like, a brochure that informs you of all our accepted methods of payments and a FAQ sheet on the reverse side of this letter. Please visit us online at where we have a dedicated page for this transition and other helpful information. What we can do over the phone: Contact us: Ways to Pay: Customer Service Assistance Start/Stop/Move Service Automated Bill Payments (Please note: For your security, our customer service representatives do not take payments over the phone. Payments are made through an automated system.) Emergencies (Then press 1) Customer Service (Then press 2) Or send us an offers a variety of ways for customers to pay their water bill. On our website (www.tohowater.com) Pay by phone Pay by mail Pay in person at one of our several payment service providers. Billing Questions Water Usage Analysis And more Please visit our website or review the enclosed brochure to find out more details about the different payment methods and locations available. Our goal is to make this process as smooth as possible for you. We look forward to servicing your account. Sincerely,

2 FAQs For change of service Welcome The transition is complete. From now on if you have any billing inquires or need assistance please call our customer service call center at KUA is no longer handling your account. We have created some FAQs you may find helpful. Q1. Why did this change take place? A1. In 2003, was created as a regional water utility provider and partnered with KUA to manage its customer service and billing related functions. In 2011, Toho Water Authority made a decision to invest in a customer service and billing system that would allow it to provide all these services which have been handled by KUA. Toho Water Authority and KUA have worked diligently to make this transition as smooth as possible for our customers. Q2. What changes will I experience? A2. All contact information for customer service inquiries and billing questions will change to along with the look of your bill statement and your payment options. Q3. What will happen once I receive my final bill from KUA? A3. You will begin receiving your bills from Toho Water Authority. Q4. Will my bill due date change? A4. Your billing due date will be the same or within 5 days of your current due date. Q5. What payment options will provide? A5. offers a variety of ways for you to pay your water bill. Please visit our Ways to Pay section under the Customer Service tab on our website at Q6. Will my account number change? A6. No, your account number will remain the same. Q7. How can I make an online payment? A7. When the time comes, you can make an online payment by visiting s website at and clicking on PAY MY BILL found on the homepage. Here you are able to make a one-time payment or create an account to either schedule a payment or have your bill paid, automatically. Q8. Will my bank draft still work? A8. No, your bank draft setup with KUA will close. In order to make payments to using your bank account, you will need to set up a new account once you receive your water bill from us. Q9. Will I still be penalty exempt? A9. Yes, as long as has proper documentation, your previous agreement with KUA will be honored. Q10. Is my medical essential form still valid? A10. Yes, as long as has proper documentation, your previous agreement with KUA will be honored. Q11. What happens to my deposit? A11. Your deposits will transfer to and remain on your account. Q12. I have a second account with both electric and water why isn t that one changing? A12. The transition is happening in two stages. The first stage of the transition is for accounts that only receive a water bill from KUA. The remaining accounts, who are billed by KUA for water and electric services will transition to Toho Water Authority in the second stage which is anticipated in Q13. Where can I find more information? A13. Please visit and click on the Toho Transition tab located on the left hand side of the homepage. Q14. Who can I contact if I have any questions? A14. Please address any questions by calling our customer service call center at Our number and We are happy to be servicing your account. Please contact us for any questions you may have. Call us at or send an to toho water.com

3 PAY Pay online at tohowater.com. This service is available 24 hours a day, 7 days a week. echeck or debit/credit card One-time or Recurring On Our Website toho water.com Free for echeck $1.50 for every $50.00 for debit/credit card PAY Call to make a payment using our automated phone system 24 hours a day, 7 days a week. echeck or debit/credit card One-time By Phone Free for echeck $1.50 for every $50.00 for debit/credit card ways to pay What works best for you offers a variety of ways for you to pay your water bill. Inside you will find the different methods of payment available. En Línea Por Teléfono formas de pago Pague su factura de agua en línea en tohowater.com. Este servicio está disponible 24 horas al día, 7 días a la semana. Cheque electrónico o tarjeta de débito/crédito Una vez o recurrente Gratis para cheque electrónico toho water.com $1.50 por cada $50.00 usando débito/crédito Llame al para pagar su factura de agua usando nuestro pago de factura automatizado. Este servicio está disponible 24 horas al día, 7 días a la semana. Cheque electrónico o tarjeta de débito/crédito Una vez Gratis para cheque electrónico $1.50 por cada $50.00 usando débito/crédito Lo que funciona mejor para usted ofrece una variedad de maneras para que pagues su factura de agua. Adentro encontrarás los diferentes métodos de pago disponibles.

4 PAY Customer Service/ Servicio al cliente? In Person Call us/llámenos: Make your payment at any Amscot location or wherever Moneygram is accepted. Please bring your remittance slip to the payment location S Orange Blossom Trl One-time $1.25 per transaction 3283 S John Young Pkwy Toho does NOT receive any portion of the convenience fees. Find more moneygram agent locations at: moneygram.com/billpaylocations En Persona Haga su pago en cualquier establecimiento Amscot o dondequiera que se acepte Moneygram. Favor tenga su factura a mano al pagar en estos establecimientos Cypress Pkwy 3205 S John Young Pkwy El Amigo Wireless 4679 Old Pleasant Hill Rd Una vez $1.25 por transacción One-time Cost of postage 5101 S Orange Blossom Trl PO Box Tampa, FL Por favor, asegúrese de incluir su número de cuenta de agua en su cheque S John Young Pkwy 1084 Cypress Pkwy 3205 S John Young Pkwy Por Correo Envíe su pago junto con el talón de recibo a: 4500 Pleasant Hill Rd 3300 S Orange Blossom Trl Toho NO recibe ninguna porción de la tarifa Encuentre más establecimientos que usan Moneygram en moneygram.com/billpaylocations Check or money order 904 Cypress Pkwy MoneyGram and the Globe are marks of MoneyGram. All other marks are the property of their respective owners. efectivo solamente PO Box Tampa, FL Please make sure to include your Toho Water Authority account number on your check. 904 Cypress Pkwy PAY Send payment along with bill stub to: 4500 Pleasant Hill Rd 3300 S Orange Blossom Trl Cash only By Mail El Amigo Wireless 4679 Old Pleasant Hill Rd MoneyGram y el Globo son marcas de MoneyGram. Todas las demás marcas son propiedad de sus respectivos dueños. Cheque o giro Una vez Costo de envío

5 HOW TO READ YOUR BILL Your new monthly bill offers much more than just payment information. You can track your water and irrigation usage history. Customer service contact information is readily available with your bill. Also our many payment options are listed for your convenience. Below we have listed what you can expect to find on your bill and what is means. A sample bill with the pertaining numbers listed below is on the reverse side. We re only a phone call away : ACCOUNT NUMBER Use this 18 digit number whenever you contact us about your account. 2: METER NUMBER The unique number assigned to your water meter. 3: READ TYPE A system generated code. WT = Water Meter 4: PREVIOUS METER READ AND CURRENT METER READ Provides a record of your water usage since the last bill. 5: WATER USAGE The change in water usage from the Previous Meter Read and Current Meter Read. 6: CHARTS Let s you compare your water and irrigation usage over a period of time. 7: PREVIOUS BALANCE AND PAYMENTS This corresponds to outstanding balances and payments made prior to current statement. 8: CURRENT TRANSACTIONS: This is your fixed usage charge per each 1,000 gallons (TGAL) of water, wastewater, irrigation and/or reclaimed water used during the present billing cycle multiplied by the corresponding consumption charge, plus a fixed monthly base charge. 9: OTHER AGENCIES CHARGES Your statement also contains certain fees and taxes charged by the state and local government agencies. 10: CURRENT TRANSACTION TOTAL This equals the sum of Current Transactions and Other Agencies Charges 11: TOTAL AMOUNT DUE This is your monthly total payment information which is the sum of Current Transaction Total and the Balance Forward. 12: DUE DATE Payment is due in our office on or before this date. 13: LATE CHARGE Fee for payments received after the Due Date. WE MISS SOMETHING? If you have any questions about your bill, services or payments please call our Customer Service Center at

6 951 Martin Luther King Blvd. Kissimmee, Florida Customer Service: (8am 5pm) CUSTOMER S NAME CUSTOMER S SERVICE ADDRESS Meter Number Read Type 1 Account Number: YOUR ACCOUNT NUMBER Past Due Amount: 0.00 Current Charges: $27.03 Total Amount Due: $ Previous Meter Read Current Meter Read Water Usage Date Reading Date Reading ######### WT 12/14/ /14/ SAMPLE BILL Flip me over to learn all about me Water Sep-11 Dec-11 Mar-12 Jun-12 Sep-12 Dec-12 Previous Balance Payment Thank You Balance Forward 0.00 Current Transactions: 8 Water Base Charge 4.62 Water Usage 2.34 Wastewater Base Charge Wastewater Usage 7.88 Polk County Tax (10%) Current Transaction Total Total Amount Due $ Please return this portion with your payment Do not send cash through the mail 951 Martin Luther King Blvd. Kissimmee, Florida Account Number Past Due ######### YOUR ACCOUNT NUMBER 0.00 $27.03 $5.00 $27.03 Please Remit to Current Charges Amount Due Late Charge By 02/13 By 02/ Total Amount Due ###### CUSTOMER S NAME AND MAILING ADDRESS P.O. Box Tampa, Florida ##################################

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