Keary McNew VP, Chief Information & Logistics Officer Lilly Pulitzer

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Marlene Walker
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1 Our goal is to get the right product to the right customer at the right price and the right time. We selected Manhattan to be that core foundational building block for our omnichannel strategy. Keary McNew VP, Chief Information & Logistics Officer Lilly Pulitzer

2 Solution Components Omni-Channel Central Solutions include: Enterprise Order Management As the central repository for customer transactions, Enterprise Order Management provides a 360 view of the customer, be it online orders or in-store transactions. Manage the complete order lifecycle through omni-channel customer service, distributed selling and order fulfilment optimisation capabilities. Omni-Channel Customer Service Give your Customer Service Representatives the information and capabilities necessary to create indelible omni-channel service and selling experiences right at their fingertips. The customer service and distributed selling features provide all the right tools to convert your call centre into a profit centre. Enable a rich user experience through an intuitive user interface Provide CSRs fast and easy access to a customer s most recent transactions originating from any channel Make order inquiry calls shorter by providing the most requested information with fewer clicks Provide ability to enter and manage orders in a call centre Support order capture functions like pricing, promotions, taxes and payment processing Support returns/exchanges for orders from any channel Give CSRs the ability to sell across the entire network using multiple delivery methods like ship to address, click and collect and ship to store Enable click and collect store conversations with customers and accommodate their preferences Provide a view of the full lifecycle of every customer transaction Flexible and easily extensible UI build on top of REST services framework Manage the complete order lifecycle with omni-channel customer service, distributed selling and order fulfilment optimisation capabilities.

4 Distributed Selling Provides the system of record for all customer orders regardless of the originating channel ecommerce, stores or call centre. Distributed Selling along with fulfilment optimisation provides comprehensive order promising and fulfilment capabilities. Provide a single system of truth for customer orders across all channels Reserve inventory and provide expected ship dates as part of order capture via channels like ecommerce and stores Support dynamic kitting by automating substitutions based on business rules Own the entire financial and payment lifecycle for every order Provide support for split tender, split shipment and resulting split settlements Enable proper handling of tax calculations in a distributed fulfilment environment Support blind returns originating from return centres and refund the appropriate funds back to the customer Leverage out-of-box integration with payment gateways like CyberSource and tax engines like Vertex Support out-of-box integration with marketing and communications solutions like Minisoft Distributed Order Management Orchestrate the flow of orders from distribution centres, stores, suppliers and third-party logistics providers (3PLs), while optimising the selection of the location based on customer service and profitability guidelines. Efficiently route orders to a distributed supply network of DCs, stores and suppliers and track status updates in real-time Minimise delivery time and maximise order profitability by optimising selection of the fulfilment location using the defined customer service and profitability guidelines Manage multiple fulfilment constraints such as fulfilment outages, capacity constraints and inventory protection Orchestrate complex merge-in-transit fulfilment flows to provide single delivery to the customer Enable vendor drop-ship order fulfilment Manage retail/replenishment order fulfilment through purpose-built strategies Predict and manage inventory shortages, potential customer service issues and delivery problems

6 Enterprise Inventory Aggregates inventory data from across your fulfilment network to maximise opportunities to convert via all selling channels. Available to Commerce is an advanced rules engine that sits on top of Enterprise Inventory, allowing you to define views or scenarios to match the right customer to the right units of network inventory. Network-wide Perpetual Provide visibility to on-hand, in-transit and on-order inventory at the DC, stores and suppliers in real-time Disposition on-hand inventory for managing units in quality control, returned by customer or marked as defective Manage store perpetual by separating back-room and floor inventory Inventory Hub Use a single standard interface and publish inventory events across network to external applications in real-time Synchronise inventory positions periodically with external applications Out-of-the-box integration with Manhattan s Warehouse Management and Store Inventory & Fulfilment solutions Available to Commerce is an advanced rules engine that sits on top of Enterprise Inventory, allowing you to define views or scenarios to match the right customer to the right units of network inventory.

7 Inventory Segmentation Manage a virtual division of on-hand inventory across multiple channels, while maintaining a single pool at the distribution centre Manage on-order and in-transit inventory per channel while keeping a single consolidated purchase order across channels Out-of-the-box integration with Manhattan s Inventory Optimisation solution Available to Commerce * Harness the power of always selling against network inventory by aligning inventory availability with revenue and profitability goals after factoring in the operational constraints for fulfiling orders from the different fulfilment nodes. Set rules around inventory availability based on a variety of factors, including selling channel, retail brand, delivery method, seasonality, store capacity/capability, inventory accessibility, inventory disposition, presentation stock rules, etc. Manage availability through operational constraints such as fulfilment outages store workload Provide selling channels with a global view of inventory via a centralised, callable service Generate real-time inventory stock alerts *Patents Pending

Omni-Channel Central Solutions

Omni-Channel Central Solutions Let Your Network Do the Selling Our goal is to get the right product to the right customer at the right price and the right time. We selected Manhattan to be that core foundational