Special Report for Shared Services and Outsourcing Network Members
|
|
- Paula Chapman
- 7 years ago
- Views:
Transcription
1 Special Report for Shared Services and Outsourcing Network Members Next Generation Shared Services Doing The Right Tasks, With The Right Skills, In The Right Places Each year IBM publishes its Global Location Trends report, which provides the latest insights on how industries are expanding their operations and which regions around the world are benefiting from these establishments through job creation and economic growth. Data from 2014 indicates that after several years of subdued investment and gradual declines (since 2010) global foreign direct investment (FDI) activity has returned to moderate growth, with an increase of 6% in FDI measured by projects and associated job creation. Technological advances, new and emerging consumer markets, changing cost structures, and political and social upheavals are some of the dynamics that, individually or in combination, are triggering companies to improve and transform their global operating models and footprint of activities. This article assesses the implications of these transformative shifts on the scale, scope and nature of shared services establishments. Shared services investment not yet returning to growth While global FDI has been slowly recovering, projects and jobs created in shared services (including both foreign and domestic establishments) have continued to decrease to levels that represent less than half of the record job creation attained in Shared services center investment is likely to continue, but the overall volume is expected to be more moderate and focused on further optimizing activities for particular functions or geographies. Figure 1 - General trends in announced shared services jobs by world region ( ) 1 Copyright IBM Corporation 2015
2 While overall investment and job levels in shared services have remained comparable to the previous year, it is interesting to zoom in on differences from a geographic and functional perspective. The severe dip in global shared services investments in the past three years is mostly caused by the substantial decline in shared services jobs in Asia. While this continent generally accounted for 40 to 50% of all newly announced shared services positions, its share halved to only a quarter of new employment in 2013, and did not pick up again in The spread of shared services investments seems better balanced from East to West, but the Asian continent continues to attract the largest size centers with an average headcount of some 750 FTEs in Shared services jobs into North America in 2014 reduced by nearly 50%, to 22% of global employment creation in the sector. A vast majority of these 22,000 jobs are being created by North American companies on their own continent, and less than 5,000 generated by foreign investors into the region. A good share of the investments into the Americas seems to have shifted south to Latin America, which in 2014 attracted one out of three shared services jobs created worldwide. Average center size in Latin America has also increased significantly, from FTE in the past decade, to a current average headcount of nearly 650. While Europe continues to attract the lion share of shared services projects worldwide (in 2014 accounting for more than 40%), it only accounts for 20% of the associated jobs as average center size is smaller in this continent. The Middle East has not yet been able to position itself strongly on the shared services location decision makers map, and was absent from the rankings in Africa on the other hand continued to secure 3% of shared services jobs, and increased its average center size from 300 to 400 positions. Figure 2 Average center size (2014 versus ) 2 Copyright IBM Corporation 2015
3 Despite its significant decline, the United States maintains its position as the world s primary destination for shared services jobs, most of which are created by US companies in their domestic market. When only considering foreign investment, Brazil and the Philippines top the list, each accounting for 11% of all shared services jobs announced in After a dramatic dip in 2013, investment into India is improving again, but it far from equals its typical performance, which over the past decade accounted for five times the current job creation level, on average. The top twenty prime SSC destinations in 2014 clearly highlight the success of Latin America, with 7 countries rising in the global rankings. The slowdown in Asia on the other hand is illustrated by the fact that next to India and the Philippines only two other Asian countries continue to occupy the global rankings, with Malaysia dropping out of the top 20. In Western Europe, the UK, Ireland, and France maintain their position in the global top 20, while Germany and Spain lost ground. The traditional Central & Eastern European destinations, Hungary, Poland and Romania continue to attract new shared services jobs, and Lithuania enters the global ranking. Morocco is the only country on the African continent that has attracted a significant number of shared services jobs in 2014, mainly due to the establishment of various large size call center operations. Figure 3 Top- ranking SSC destinations by estimated jobs (2014 and 2013 compared to ) Where the global city rankings in the past decade were heavily dominated by Asian agglomerations, the geographical spread across continents has become more balanced when considering the past three years of shared services activity. 3 Copyright IBM Corporation 2015
4 Figure 4 Top- ranking SSC agglomerations by estimated jobs ( ) Asia For the past eight consecutive years, Metro Manila has been dominating the list with job creation that is double the size of the next best locations. Three other cities in the Philippines now feature in the top 20, together representing a similar employment level as Metro Manila, demonstrating that the government s efforts to geographically spread SSC investment across the country into next wave cities have materialized. In India, the country s initial shared services hotspots the so- called tier 1 destinations such as Bengaluru, Mumbai, and New Delhi all have dropped out of the global top 20 list. Among the second- tier destinations Chennai and Pune have been able to maintain a strong foothold for new shared services investments and expansions, and among the multiple third tier alternatives that have been trying to position themselves for such activities, Indore and Trivandrum account for the most recent successes. While Chinese cities disappeared from the global city ranking, China still occupies a position in the lower end of the top 20 country list. The overall decline in China based shared services in the last couple of years also slowed down the geographical expansion of shared services implementations across the country. Elsewhere in Asia, Colombo (Sri Lanka), and Melbourne (Australia) both also managed to secure 1,000+ shared services jobs in 2014, the largest projects in both cities being announced by Indian BPO player Aegis, with an IT solutions facility in Colombo and an Asia Pacific hub for Analytics, Social Media and Multilingual Capabilities in Melbourne respectively. 4 Copyright IBM Corporation 2015
5 Latin America In Latin America, Brazil has been climbing up the global rankings in the past couple of years, and in 2014 recorded an all time high job creation level in shared services, due to various call center establishments across the country, expected to mostly be serving the domestic market. The traditional Latin American hotspots for shared services Costa Rica, Colombia, Mexico have been able to maintain their successes in the industry, although Chile has been absent from the rankings for several years in a row now. This phenomenon may be linked to the fact that an increasing number of players are also starting to cover North American customers from Latin America, where Chile is more remotely located. After moderate growth in shared services activity in the past decade, El Salvador, Guatemala and Honduras in 2014 all made their entry into the global top 20. The Dominican Republic is a noteworthy newcomer in the industry with the opening of a large- scale call center by Alorica. The significant growth of shared services establishments on the continent also is illustrated by the fact that four Latin American cities now have paved their way among the world s top 20 recipient cities. North America The USA has consistently ranked among the two prime shared services destinations worldwide. It is, however, important to note that this position is predominantly influenced by domestic investments of US companies in their home country, while only one out of five SSC jobs were accounted for by foreign players. Out of all shared services job announcements into North America registered since 2003, not more than 10% settled in Canada. The country s contribution to the region s shared services jobs has clearly been suffering from a slowdown in the past half decade, with hardly any new shared services jobs announced in the past two years. As a result, only US states currently compose the North American state / provincial rankings, while Ontario used to occupy the top 5 until Except for Ohio, which tops the list in 2014, prime destinations for shared services projects are mainly concentrated in Southern States, including Kentucky, North Carolina, Florida, Virginia, Utah, Texas, Georgia and Tennessee. One quarter of the top 20 agglomerations worldwide is made up of US cities, namely Phoenix (AZ), Dallas and Austin (TX), Orlando (FL) and Charlotte (NC). Except for the latter this list is consistent with last year s ranking. Europe Over the last decade employment announcements in shared services have been evenly split between Western and Central & Eastern Europe. While in recent years mature markets in Western Europe accounted for a slightly larger share of jobs, this tendency now has been reversed again in favor of Central 5 Copyright IBM Corporation 2015
6 & Eastern Europe, particularly in proven destinations such as Poland, Hungary, Romania and Bulgaria. For two years in a row, the Czech Republic has been missing from this list. Lithuania on the other hand had a very successful year 2014, due to the establishment of various shared services operations, particularly by European financial services companies. After two decades of success in shared services establishments, the UK and Ireland continue to account for one out of three shared services jobs announced in Europe in 2014, whereas the other Western Europe players from the early days such as the Netherlands and Spain at present seem to have lost some of their appeal. In sizeable markets with multiple student pools, investment tends to be spread across various cities which explains why the two prime shared services countries in 2014 (UK and Poland) do not have any of their cities listed in the global top 20 ranking. Africa & Middle East Overall investment activity has been picking up again in Africa and the Middle East in 2014 after several years marked by political instability and violent upheavals which had put most FDI into Middle East and Northern Africa on hold. Nevertheless, the region s results in terms of new shared services establishments and expansions remain weak. With several call center announcements, Morocco and South Africa are the only countries that attracted shared services last year, whereas in previous years the list of options in the region being considered by companies was far more extensive. Who invests in shared services? US companies compose the dominant source for overall global FDI, and are responsible for half of the shared services investments (both measured in terms of projects announced and associated job creation). Companies from the largest economies in Europe (British, German and French) account for approximately 30%. Shared services investments by Asian companies has slowed down in recent years, dropping from levels of 20-30% half a decade ago, to just over 10% of global shared services projects and jobs. Japanese companies, which compose the second largest outward investment economy globally, have not started moving down the shared services path in large scale yet, to date representing only 1% of all shared services employment created around the world since Brazil has made a particularly strong appearance as generator of shared services roles in 2014, mostly in the form of call center activities established on the Brazilian domestic market. 6 Copyright IBM Corporation 2015
7 Figure 5 Top ranking origin countries for SSCs by estimated jobs ( versus 2014) Industry and main players Just over half of the shared services jobs announced in 2014 stem from the Business Services sector, followed by the ICT industry and the Financial Services sector accounting for 20% and 10% respectively. These three sectors are the key industries, which historically were the first to start centralizing activities into shared service operations and/or providing third party support to other companies in doing so, although the sectoral map has since been widening to include multiple other industries. Most shared services centers and jobs are being created by major IT and Telco companies, outsourcing players and contact center operators, as well as large banking institutions including the likes of Teleperformance, IBM, Verizon, AT&T, Accenture, General Electric, Bain Capital, Citigroup, JP Morgan Chase. Cross- tower and front- end services Insights into the functional split of shared services activities demonstrate a sharp increase in multifunctional centers combining greater functional scope across global business units, and a marked reduction in pure IT and help desk centers. Also, call center activity is expanding in the age of social media, interactive experience and the internet of things: this may be linked to the emergence of changing customer dynamics and preferences, more demanding and technologically enabled, but potentially less loyal customers, which require an efficient operating model focused on real- time front- office engagement with customers (whether external or internal). As a result, customer services now stretch far beyond the traditional contact center activities of answering the phone or supporting the customer through an online chat session. This in turn also implies a change in the talent requirements, from the traditional technical or customer support skill centric profile to a collaborative workforce composed of millennial profiles capable of providing higher- value, knowledge- intensive services in a context of service level optimization. 7 Copyright IBM Corporation 2015
8 The increased focus on flexibility and reduced time to market resulted in more geographically dispersed delivery capability, encompassing global, regional and domestic centers in offshore, nearshore and onshore destinations in a so- called best- shoring operating model. In that context, the great rush to set up large centers in low cost destinations has been winding down in recent years, and corporate strategies are increasingly focused on establishing centers in key markets, thereby accepting a different operating cost structure. In doing so, companies are favoring locations with a combination of relevant, often multi- functional talent pools and attractive operating costs coupled with greater proximity to clients and/or key business operations. Conclusion While overall investment levels in shared services activity continue to decline in absolute number of projects and volume of associated jobs, companies are constantly adapting their approach to shared services, which we believe is an operating model that will remain relevant to further drive organizational efficiencies and improve operational effectiveness. To keep up with transformational shifts in business dynamics, shared services will need to position themselves as flexible, agile, collaborative and technologically smart support organizations to drive high- end value creation. 8 Copyright IBM Corporation 2015
9 Methodology This article is based on analysis derived from IBM s proprietary Global Location Trends database (GLT). GLT records investment project announcements around the world on an ongoing basis, allowing detailed analysis on global trends in corporate location decision- making. The GLT database is maintained by IBM- Plant Location International (IBM- PLI), a specialized services within IBM s Global Business Services, Strategy & Analytics practice. IBM- PLI is a global market leader in providing advice to companies on their corporate location strategies, covering all sectors and types of business functions. IBM- PLI has extensive expertise in global shared services network strategies, having advised on over 300 shared services establishments in the past decade. IBM's Global Location Trends report provides information on global location strategies. Main highlights from this year's report: 6 percent increase in job creation around the world from foreign investment. The United States ranks first, with a record job creation performance from foreign investment in Ireland continues to lead the world in attracting high- value projects. Macedonia ranks first in job creation per capita London is the leading global city for attracting foreign investment projects Further findings: Global supply chains are becoming increasingly complex, particularly for manufacturing activities, with combinations of reshoring, nearshoring and offshoring strategies used by companies. Companies are continuing to adapt their approach to shared services centers The emergence of the Internet of Things will further transform global footprints as it provides new opportunities for companies to operate complex networks of production, distribution and sales across multiple locations, leveraging the power of data to drive value creation. This transformation will have significant ramifications for labor markets and corporate skills requirements. Government leaders must improve alignment between supply and demand of skills and prioritize educational programs that better serve the skills needs of industries. The full Global Location Trends report can be downloaded at The data underpinning the trends and summarized in a detailed report titled "Global Location Trends. Facts & Figures", can be purchased via the same link. For more information, contact IBM- Plant Location International (IBM- PLI) Patsy VAN HOVE, Senior Manager IBM- PLI, patsy.van.hove@be.ibm.com 9 Copyright IBM Corporation 2015
Key Trends in Outsourced Contact Centers. 12 Congreso Andino, April 2015 Peter Ryan, Principal Analyst
Key Trends in Outsourced Contact Centers 12 Congreso Andino, April 2015 Peter Ryan, Principal Analyst Outline of Presentation Introduction Key trends in outsourced contact centers Market growth Pricing
More informationThe big pay turnaround: Eurozone recovering, emerging markets falter in 2015
The big pay turnaround: Eurozone recovering, emerging markets falter in 2015 Global salary rises up compared to last year But workers in key emerging markets will experience real wage cuts Increase in
More informationOffshoring of Services Practices, Risks and Benefits
Offshoring of Services Practices, Risks and Benefits Offshoring Research Network workshop ULB - October 28 th, 2010 Dr. Carine Peeters Florence Duvivier and Julien Gooris Offshoring Research Network (ORN)
More informationSEIZING THE OPPORTUNITY IN INTERNATIONAL MARKETS
WHITE PAPER SEIZING THE OPPORTUNITY IN INTERNATIONAL MARKETS A practical guide to choosing the right s and languages 2014 Lionbridge INTRODUCTION If your app for Windows Phone is doing well at home, now
More information2015 Growth in data center employment continues but the workforce is changing
Published in Conjunction with MARKET BRIEFING GLOBAL DATA CENTER EMPLOYMENT 2015 2015 Growth in data center employment continues but the workforce is changing Globally, the number of people working in
More informationBusiness Process Outsourcing Location Index. A Cushman & Wakefield Publication
Business Process Outsourcing Location Index A Cushman & Wakefield Publication 2013 OUR CLIENTS ARE OUR COMMITMENT Founded in 1917 in New York City, Cushman & Wakefield is the world s largest privately-held
More informationskills mismatches & finding the right talent incl. quarterly mobility, confidence & job satisfaction
skills mismatches & finding the right talent incl. quarterly mobility, confidence & job satisfaction Randstad Workmonitor Global Press Report wave 3-2012 Randstad Holding nv September 2012 content Chapter
More informationAppendix 1: Full Country Rankings
Appendix 1: Full Country Rankings Below please find the complete rankings of all 75 markets considered in the analysis. Rankings are broken into overall rankings and subsector rankings. Overall Renewable
More informationEmployer Perspectives on Social Networking: Global Key Findings
Employer Perspectives on Social Networking: Global Key Findings people technology A Manpower Survey Social Networking: Managing the Next Workplace Transformation A new generation, steeped in the rules
More informationDELIVERING WORLD-CLASS CUSTOMER EXPERIENCE
DELIVERING WORLD-CLASS CUSTOMER EXPERIENCE SOUTH AFRICA S PROPOSITION FOR CONTACT CENTRE BPO BUSINESS PROCESS OFFSHORING We speak your language A leader in Contact Centre 5 of the top 10 global voice companies
More informationwww.pwc.co.uk/economics Global wage projections to 2030 September 2013
www.pwc.co.uk/economics Global wage projections to 2030 Summary: Wage gap between emerging and advanced economies will shrink significantly by 2030 By 2030, our projections in this report suggest that
More informationU.S. Trade Overview, 2013
U.S. Trade Overview, 213 Stephanie Han & Natalie Soroka Trade and Economic Analysis Industry and Analysis Department of Commerce International Trade Administration October 214 Trade: A Vital Part of the
More informationThe Borderless Workforce 2011. Australia and New Zealand Research Results
The Borderless Workforce 2011 Australia and New Zealand Research Results Introduction Given the fact that neither Australia or New Zealand are facing problems, like high unemployment rates during the labour
More informationGLOBAL TRENDS IN OFFSHORING AND OUTSOURCING
International Journal of Business and Social Science Vol. 2 No. 16; September 11 ABSTRACT GLOBAL TRENDS IN OFFSHORING AND OUTSOURCING Nora Palugod, Ph. D. Assistant Professor of Business The Richard Stockton
More informationWorld Population Growth
3 World Population Growth Why is world population growing faster than ever before? Population dynamics are one of the key factors to consider when thinking about development. In the past years the world
More informationManpower Employment Outlook Survey Singapore Q3 2014. A Manpower Research Report
Manpower Employment Outlook Survey Singapore Q3 14 A Manpower Research Report Contents Q3/14 Singapore Employment Outlook 2 Sector Comparisons Global Employment Outlook 6 International Comparisons - Asia
More informationBuilding on +60 GW of experience. Track record as of 31 December 2013
Building on +60 GW of experience Track record as of 31 December 2013 Can data and analysis make a difference on turbine performance? Proven technology. For Vestas, it is more than a saying it is something
More informationWhy Egypt Your guide to Egypt s strengths as an outsourcing destination
egypton.com Why Egypt Your guide to Egypt s strengths as an outsourcing destination A world-class home for IT and business process outsourcing An abundant technically skilled and uniquely multilingual
More informationPMR. IT outsourcing in Central and Eastern Europe FREE ARTICLE. www.ictrussia.com
FREE ARTICLE www.ictrussia.com IT outsourcing in Central and Eastern Europe Source: IT outsourcing in Central and Eastern Europe 2009 Countries attractiveness and development forecasts January 2009 PMR
More informationAnalyzing Global Business Process Outsourcing Locations: US, Latin America, South/Southeast Asia
Accelerating success. Colliers Strategy & Innovation Insights THIRD QUARTER 2015 Analyzing Global Business Process Outsourcing Locations: US, Latin America, South/Southeast Asia Colliers Strategy & Innovation
More informationThe rise of the cross-border transaction. Grant Thornton International Business Report 2013
The rise of the cross-border transaction Grant Thornton International Business Report 2013 Foreword MIKE HUGHES GLOBAL SERVICE LINE LEADER MERGERS & ACQUISITIONS GRANT THORNTON INTERNATIONAL LTD When reflecting
More informationInternational Financial Reporting Standards
International Financial Reporting Standards Of Growing Importance for U.S. Companies Assurance Services there is no longer a choice Three factors may influence your need to consider IFRS. First, many organizations
More informationCBI Trade Statistics:
CBI Trade Statistics: Business Process Outsourcing (BPO) CBI Market Intelligence Product Factsheet Cloves in Germany 1 Introduction EU companies are increasingly open to outsourcing business processes
More informationGLOBAL DATA CENTER INVESTMENT 2013
2013 CENSUS REPORT: Global Data Center Investment 2013 GLOBAL DATA CENTER INVESTMENT 2013 2013 - Healthy Growth in Data Center Investment Globally Globally, the data center industry has continued to maintain
More informationWORLD. Geographic Trend Report for GMAT Examinees
2011 WORLD Geographic Trend Report for GMAT Examinees WORLD Geographic Trend Report for GMAT Examinees The World Geographic Trend Report for GMAT Examinees identifies mobility trends among GMAT examinees
More informationConsumer Credit Worldwide at year end 2012
Consumer Credit Worldwide at year end 2012 Introduction For the fifth consecutive year, Crédit Agricole Consumer Finance has published the Consumer Credit Overview, its yearly report on the international
More informationU.S. Trading Companies, 2012
U.S. Trading Companies, 2012 Natalie Soroka Trade and Economic Analysis Industry and Analysis Department of Commerce International Trade Administration November 2014 U.S. Trading Companies: 2012 Highlights
More informationAbout the Research. Countries Include:
About the Research To shed light on how organizations are using foreign talent to help ease talent shortages in their workforce, ManpowerGroup conducted research among nearly 25,000 employers across 39
More informationComparing Chinese Investment into North America and Europe
Comparing Chinese Investment into North America and Europe 1 EXECUTIVE SUMMARY Chinese outbound foreign direct investment (OFDI) has grown rapidly in recent years and is increasingly flowing to high-income
More informationInternational Education in the Comox Valley: Current and Potential Economic Impacts
International Education in the Comox Valley: Current and Potential Economic Impacts FINAL REPORT March 2012 Prepared by: Vann Struth Consulting Group Inc. Vancouver, BC www.vannstruth.com Prepared for:
More informationSlim Werken Slim Reizen De medewerker centraal
Slim Werken Slim Reizen De medewerker centraal Annelies Hermens November 2013 Onderwerpen Over Capgemini De medewerker centraal Slim Werken Slim Reizen Slim werken in de praktijk Slim Reizen in de praktijk
More informationIssue. September 2012
September 2012 Issue In a future world of 8.5 billion people in 2035, the Energy Information Administration s (EIA) projected 50% increase in energy consumption will require true all of the above energy
More informationPOSITION OF CEE AND HUNGARY ON THE GLOBAL SHARED SERVICE DELIVERY MARKET
POSITION OF CEE AND HUNGARY ON THE GLOBAL SHARED SERVICE DELIVERY MARKET Robert Marciniak University of Miskolc, Hungary Abstract: There are a lot of benefits of shared service model for any companies
More informationCONSIDERATIONS WHEN CONSTRUCTING A FOREIGN PORTFOLIO: AN ANALYSIS OF ADRs VS ORDINARIES
THE APERIO DIFFERENCE. Authors Michael Branch, CFA Ran Leshem CONSIDERATIONS WHEN CONSTRUCTING A FOREIGN PORTFOLIO: AN ANALYSIS OF ADRs VS ORDINARIES U.S. investors can capture international equity exposure
More informationAccenture Overview Page 1
Accenture Overview Page 1 Company Overview Accenture is one of the world s leading management consulting, technology services and outsourcing organizations, with more than 246,000 employees; offices and
More informationEnergy Briefing: Global Crude Oil Demand & Supply
Energy Briefing: Global Crude Oil Demand & Supply November 6, 215 Dr. Edward Yardeni 516-972-7683 eyardeni@ Debbie Johnson 48-664-1333 djohnson@ Please visit our sites at www. blog. thinking outside the
More informationSuccessFactors Employee Central: Cloud Core HR Introduction, Overview, and Roadmap Update Joachim Foerderer, SAP AG
Orange County Convention Center Orlando, Florida June 3-5, 2014 SuccessFactors Employee Central: Cloud Core HR Introduction, Overview, and Roadmap Update Joachim Foerderer, SAP AG SESSION CODE: 1812 Cloud
More informationICT Industry in Europe. Outsourcing Fuels Business Growth
ICT Industry in Europe. Outsourcing Fuels Business Growth 1 CONTENTS Introduction... 3 Implications of owning own IT infrastructure Drivers to outsourcing IT nearshoring to pick up in 2014 Risks of outsourcing
More informationExcerpt Sudan Fixed Telecommunications: Low Penetration Rates Get a Boost from Broadband Internet and VoIP Services
Excerpt Sudan Fixed Telecommunications: Low Penetration Rates Get a Boost from Broadband Internet and VoIP Services This report is part of Pyramid Research s series of Africa & Middle East Country Intelligence
More informationInsurance Market Outlook
Munich Re Economic Research May 2014 Premium growth is again slowly gathering momentum After a rather restrained 2013 (according to partly preliminary data), we expect growth in global primary insurance
More informationList of tables. I. World Trade Developments
List of tables I. World Trade Developments 1. Overview Table I.1 Growth in the volume of world merchandise exports and production, 2010-2014 39 Table I.2 Growth in the volume of world merchandise trade
More informationUW Madison Massive Open Online Courses (MOOCs): Preliminary Participant Demographics
UW Madison Massive Open Online Courses (MOOCs): Preliminary Participant Demographics Clare Huhn, UW Madison MOOC Data Coordinator Starting in Fall 2013, UW Madison will offer four MOOCs using the Coursera
More informationThe face of consistent global performance
Building safety & security global simplified accounts The face of consistent global performance Delivering enterprise-wide safety and security solutions. With more than 500 offices worldwide Johnson Controls
More informationGlobal Sourcing of Business Services
Prof. Stephan Manning UMB College of Management What does sourcing mean? What does sourcing mean?! Organizing supply of inputs/resources needed for primary and support activities Inputs Focal Firm Outputs
More informationSulfuric Acid 2013 World Market Outlook and Forecast up to 2017
Brochure More information from http://www.researchandmarkets.com/reports/2547547/ Sulfuric Acid 2013 World Market Outlook and Forecast up to 2017 Description: Sulfuric Acid 2013 World Market Outlook and
More informationThe Determinants of Global Factoring By Leora Klapper
The Determinants of Global Factoring By Leora Klapper Factoring services can be traced historically to Roman times. Closer to our own era, factors arose in England as early as the thirteenth century, as
More informationAustralia s position in global and bilateral foreign direct investment
Australia s position in global and bilateral foreign direct investment At the end of 213, Australia was the destination for US$592 billion of global inwards foreign direct investment (FDI), representing
More informationRegion Country AT&T Direct Access Code(s) HelpLine Number. Telstra: 1 800 881 011 Optus: 1 800 551 155
Mondelēz International HelpLine Numbers March 22, 2013 There are many ways to report a concern or suspected misconduct, including discussing it with your supervisor, your supervisor s supervisor, another
More informationOffshore outsourcing of business services Threat or Opportunity
Siemens Business Services Offshore outsourcing of business services Threat or Opportunity Presentation by Elie Cohen Chief Executive Officer Siemens Business Services France Agenda for the next 20 minutes
More informationCMMI for SCAMPI SM Class A Appraisal Results 2011 End-Year Update
CMMI for SCAMPI SM Class A 2011 End-Year Update Software Engineering Institute Carnegie Mellon University Pittsburgh, PA 15213 1 Outline Introduction Current Status Community Trends Organizational Trends
More informationGlobal payments trends: Challenges amid rebounding revenues
34 McKinsey on Payments September 2013 Global payments trends: Challenges amid rebounding revenues Global payments revenue rebounded to $1.34 trillion in 2011, a steep increase from 2009 s $1.1 trillion.
More informationMoustafa Ghanem 26 September 2009
Outsourcing to Non-BRIC countries Moustafa Ghanem 26 September 2009 Talk Outline Motivation How to chose an outsourcing destination Approach of talk Intro to LSE Report Motivation & Methodology: Pros and
More informationShared Services Centers The Next Generation
Shared Services Centers The Next Generation Table of Contents Four burning questions to be addressed to move to next Generation of SSC 4 Multi-Functional or Specialized? 5 Make or Buy? 6 Onshore, Offshore,
More informationThis all-new research provides a comprehensive evaluation of the Latin America consulting potential
The market will be good for the next two to three years for groups that can orient themselves to the key issues -- Juan Carlos Fassi, Managing Partner, Latin America, PA Consulting The Latin America Consulting
More informationTopic: Everest Group PEAK Matrix TM for CCO Service Providers
Topic: Everest Group PEAK Matrix TM for CCO Service Providers Focus on Sitel November 2013 Copyright 2013 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Sitel
More informationI. World trade developments
I. World trade developments The value of world merchandise exports increased by 20 per cent in 2011 while exports of commercial services grew by 11 per cent. Key developments in 2011: a snapshot Trade
More informationKnow the Facts. Aon Hewitt Country Profiles can help: Support a decision to establish or not establish operations in a specific country.
Aon Hewitt Country Profiles Your eguide to employment requirements and practices Profiles for nearly 90 countries worldwide Risk. Reinsurance. Human Resources. Know the Facts Whether you are a newcomer
More informationFrom private banking to wealth management Challenges and opportunities
From private banking to wealth management Challenges and opportunities Pascal Martino Partner Advisory & Consulting Strategy, Regulatory & Corporate Finance Deloitte Catherine Maréchal Consultant Advisory
More informationOutsource to India. Author Mike Mattsen CEO
Outsource to India Author Mike Mattsen CEO 01 Executive Summary "India has always been a large delivery centre with size and the ability to scale and we are seeing the pendulum starting to swing back to
More informationFujitsu World Tour 2015. Human Centric Innovation. The Future of the Datacenter. Ayman Abouseif VP Product Marketing. 0 Copyright 2015 FUJITSU
Fujitsu World Tour 2015 The Future of the Datacenter Ayman Abouseif VP Product Marketing Human Centric Innovation 0 Copyright 2015 FUJITSU A hyperconnected world 1 Copyright 2015 FUJITSU A new business
More informationCisco Global Cloud Index Supplement: Cloud Readiness Regional Details
White Paper Cisco Global Cloud Index Supplement: Cloud Readiness Regional Details What You Will Learn The Cisco Global Cloud Index is an ongoing effort to forecast the growth of global data center and
More informationMulti-Process HR Outsourcing Market Segment: Overall
NEAT EVALUATION FOR INFOSYS: Multi-Process HR Outsourcing Market Segment: Overall This document presents Infosys with the NelsonHall NEAT vendor evaluation for Multi- Process HR Outsourcing (Overall market
More informationEmerging Trends in Global Sourcing of Innovation
Emerging Trends in Global Sourcing of Innovation Silvia Massini Manchester Business School Manchester Institute of Innovation Research Inaugural Management and Organization Review Research Frontiers Conference
More informationThe International ICT Sourcing Ecosystem Key value enablers
The International ICT Sourcing Ecosystem Key value enablers Dr. Randhir Mishra Regional Director Central and Eastern Europe Satyam Computer Services Ltd randhir_mishra@satyam.com Agenda The ICT value enablers
More informationWorld Manufacturing Production
Quarterly Report World Manufacturing Production Statistics for Quarter IV, 2013 Statistics Unit www.unido.org/statistics Report on world manufacturing production, Quarter IV, 2013 UNIDO Statistics presents
More informationKEY CRITERIA TO SELECT AN IT SERVICES PROVIDER IN ASIA
KEY CRITERIA TO SELECT AN IT SERVICES PROVIDER IN ASIA (a step-by-step methodology anyone can use) Eurosia IT Insight #6 FIRST QUESTION: WHAT ARE THE FEATURES OF AN APPROPRIATE ASIA-BASED PARTNER? There
More information2014 Tholons Top 100 Outsourcing Destinations: Rankings. December 2013
2014 Tholons Top 100 Outsourcing Destinations: Rankings December 2013 Tholons Top 100 Outsourcing Destinations Since its inception in 2006, the Tholons Top 100 Outsourcing Destinations report has been
More informationContact Centers Worldwide
A Contact Centers Worldwide Country Tel.no. Supported lang. Contact Center Albania Algeria 852 665 00 +46 10 71 66160 Angola 89900 +34 91 339 2121 (Port) and Portuguese +34 913394044 +34 913394023 (Por)
More informationSybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment
Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment OVERVIEW Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Rising medical
More informationOffshore Software Development Centers in Russia: Risk Mitigation Strategy
Offshore Software Development Centers in Russia: Risk Mitigation Strategy Sergei Riabov Director of Business Development, Auriga Inc. Agenda Introduction Changing Physiognomy of Offshore Outsourcing Opportunities
More informationLatin America Service Providers at Crossroads September 2011
Latin America Service Providers at Crossroads September 2011 Latin America has enjoyed the last couple of years with significant growth in the outsourcing sector. However with this growth in the market
More informationGLOBAL OPPORTUNITIES FOR BUSINESS PROCESS OUTSOURCING SECTOR
GLOBAL OPPORTUNITIES FOR BUSINESS PROCESS OUTSOURCING SECTOR * Dr. K. NIRMALA PRASAD, M.Com.M.Phil.,Ph.D. **Ms. H.S.PRIYADARSHINI, M.Com., M.Phil., Over the last few years, the worldwide Business Process
More informationQ1 2012. Manpower. Employment Outlook Survey Poland. A Manpower Research Report
Manpower Q1 212 Employment Outlook Survey A Manpower Research Report Manpower Employment Outlook Survey Contents Q1/12 Employment Outlook 1 Regional Comparisons Sector Comparisons Global Employment Outlook
More information41 T Korea, Rep. 52.3. 42 T Netherlands 51.4. 43 T Japan 51.1. 44 E Bulgaria 51.1. 45 T Argentina 50.8. 46 T Czech Republic 50.4. 47 T Greece 50.
Overall Results Climate Change Performance Index 2012 Table 1 Rank Country Score** Partial Score Tendency Trend Level Policy 1* Rank Country Score** Partial Score Tendency Trend Level Policy 21 - Egypt***
More information2015 Top 100 Outsourcing Destinations. December 2014
2015 Top 100 Outsourcing Destinations December 2014 Tholons Top 100 Outsourcing Destinations 2015 The Tholons Top 100 Outsourcing Destinations reports, having been around since 2006, continues to be one
More information34 th International Small Business Congress (ISBC) Bangkok, Thailand 13 November 2007. By HAFSAH HASHIM CEO
34 th International Small Business Congress (ISBC) Bangkok, Thailand 13 November 2007 By HAFSAH HASHIM CEO 1 OUTLINE OF PRESENTATION Global Trends of Outsourcing Outsourcing in Malaysia SMIDEC s Roles
More information2012-2016. Philippine Information Technology and Business Process Management (IT-BPM) Road Map
2012-2016 Philippine Information Technology and Business Process Management (IT-BPM) Road Map Executive Summary Investor Brief The information technology and business process management (IT-BPM) and global
More informationHow To Get A New Phone System For Your Business
Cisco Phone Systems Telemarketing Script Cold Call 1. Locate Contact: Name listed Owner General Manager / Office Manager Chief BDM (Business Decision Maker) Note: Avoid talking to IT since this is not
More informationHow many students study abroad and where do they go?
From: Education at a Glance 2012 Highlights Access the complete publication at: http://dx.doi.org/10.1787/eag_highlights-2012-en How many students study abroad and where do they go? Please cite this chapter
More information27 February 2014 Population
Statistical Bulletin Migration Statistics Quarterly Report, February 2014 Coverage: UK Date: 27 February 2014 Geographical Area: UK Theme: Population Office for National Statistics 1 Migration Statistics
More informationCBI Trade Statistics: Fish and Seafood
CBI Trade Statistics: Fish and Seafood Introduction Seafood consumption and production in Europe is relatively stable. The largest seafood consumers live in France, Spain and Italy: the Southern part of
More informationROBUST GROWTH FOR ENGINEERING SERVICES OUTSOURCING
ROBUST GROWTH FOR ENGINEERING SERVICES OUTSOURCING Spend Shifts to Emerging Markets; Captives Reassessed By Jim Routzong, Director, Manufacturing Vertical www.isg-one.com INTRODUCTION The Engineering Services
More informationTopic: Everest Group PEAK Matrix TM for CCO Service Providers
Topic: Everest Group PEAK Matrix TM for CCO Service Providers Focus on Teleperformance February 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution
More informationGlobal Dialing Comment. Telephone Type. AT&T Direct Number. Access Type. Dial-In Number. Country. Albania Toll-Free 00-800-0010 888-426-6840
Below is a list of Global Access Numbers, in order by country. If a Country has an AT&T Direct Number, the audio conference requires two-stage dialing. First, dial the AT&T Direct Number. Second, dial
More informationHow international expansion is a driver of performance for insurers in uncertain times
How international expansion is a driver of performance for insurers in uncertain times Accenture Global Multi-Country Operating Model Survey May 2009 Copyright 2009 Accenture. All rights reserved. Accenture,
More information2015 Country RepTrak The World s Most Reputable Countries
2015 Country RepTrak The World s Most Reputable Countries July 2015 The World s View on Countries: An Online Study of the Reputation of 55 Countries RepTrak is a registered trademark of Reputation Institute.
More informationdigital.vector Global Animation Industry: Strategies, Trends and Opportunities 1 digital.vector
Global Animation Industry Strategies, Trends & Opportunities Global Animation Industry: digital.vector Strategies, Trends and Opportunities 1 Contents Global Animation Industry History and Evolution Industry
More informationoff take Preparing for
Preparing for take off Global firms are facing a talent exodus as world economies return to growth. Growth is expected to pick up over 2013 and 2014 we can expect labor markets to revive and staff turnover
More informationVerdict Financial: Wealth Management. Data Collection and Forecasting Methodologies
Verdict Financial: Wealth Management Data Collection and Forecasting Methodologies April 2014 Contents Global Wealth Markets Methodology Methodology Methodology 2 Global Wealth Markets Section 1: Global
More informationCustomer Support. Superior Service Solutions for Your Laser and Laser Accessories. Superior Reliability & Performance
Customer Support Superior Service Solutions for Your Laser and Laser Accessories Superior Reliability & Performance Optimizing Service Support for our Customers. Increased up-time Focus on core business
More informationI will be exploring the E-Learning Industry from top-down, identify Leading players and possible investment opportunities.
Investment Opportunities in India: E-Learning -Kaushank Khandwala India is a vibrant economy brimming with optimism that wakes up every morning a little younger in age, but infinitely more ambitious in
More informationExecutive Summary 13. Estimated worldwide annual supply of industrial robots
Executive Summary 13 Executive Summary 1. World Robotics 2015 Industrial Robots 2. World Robotics 2015 Service Robots 1. World Robotics 2015 Industrial Robots 2014: By far the highest volume ever recorded
More informationRecent Developments in Local Currency Bond Markets (LCBMs) 1. October 2013
Recent Developments in Local Currency Bond Markets (LCBMs) 1 October 2013 Given the importance of local currency bond markets (LCBMs), including in the context of the work now underway on financing for
More informationDigital TV Research. http://www.marketresearch.com/digital-tv- Research-v3873/ Publisher Sample
Digital TV Research http://www.marketresearch.com/digital-tv- Research-v3873/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am -
More informationBrochure More information from http://www.researchandmarkets.com/reports/3278449/
Brochure More information from http://www.researchandmarkets.com/reports/3278449/ The 2016 World Forecasts of Hand-Operated Date, Sealing, or Numbering Stamps; Devices for Printing or Embossing Labels;
More informationADVOC. the international network of independent law firms
ADVOC the international network of independent law firms About ADVOC ADVOC is an international network of independent law firms, sharing international expertise in jurisdictions across the globe Our member
More informationFDI performance and potential rankings. Astrit Sulstarova Division on Investment and Enterprise UNCTAD
FDI performance and potential rankings Astrit Sulstarova Division on Investment and Enterprise UNCTAD FDI perfomance index The Inward FDI Performance Index ranks countries by the FDI they receive relative
More informationGLOBAL DATA CENTER SPACE 2013
2013 CENSUS REPORT: Global Data Center Space 2013 GLOBAL DATA CENTER SPACE 2013 Top 3 data center markets account for almost half of all global data center space. In spite of a slowdown in the amount of
More informationThe Role of Banks in Global Mergers and Acquisitions by James R. Barth, Triphon Phumiwasana, and Keven Yost *
The Role of Banks in Global Mergers and Acquisitions by James R. Barth, Triphon Phumiwasana, and Keven Yost * There has been substantial consolidation among firms in many industries in countries around
More information