1 Marshalls of Sutton on Trent Ltd Working with the community for the community Day Trips & Holidays 2015/16 IMP TRAVEL Working together for our passengers follow us:
2 Marshalls of Sutton on Trent Ltd Marshalls of Sutton on Trent Ltd is a family run company which was formed in February Initially operating with one second hand 45 seater coach, the company has now grown to a fleet of 29 buses and coaches many of which have been bought new over the last few years. With the new arrival of our latest Bova coach with air conditioning, 53 seats and a toilet, all of our front line coaches are air conditioned for your comfort. Bookings can be made at IMP TRAVEL, Sincil Street, Lincoln, LN5 7ET, Tel: or by contacting our Sutton-on-Trent office on After six great years with the company Charlie has moved onto a new job. Helen Poole is now running the day trips and holiday bookings and gives you a warm welcome aboard with her! day trip terms & conditions The company will endeavour to run the excursions as advertised in this leaflet, but reserve the right to alter or suspend any service without prior notification. The return times from the destinations are shown for guidance only and the company cannot be held responsible for any delays for whatever reason. All passengers should note that it is their responsibility to arrive at the pick-up and departure points at the times specified on their excursion ticket, unless otherwise notified by the driver. The company cannot be held responsible for the late arrival of passengers who are subsequently left behind. SEATING ARRANGEMENTS On booking, passengers will be allocated a seat number and will normally be accommodated in that seat, but the company reserves the right to alter seating plans. CHILD FARES Children under three years of age, providing they do not occupy a seat, may be conveyed free of charge (only one per adult). There will be an entrance fee where applicable. Any other children and those 3-15 years inclusive will be charged the appropriate child fare. REFUNDS A refund, due to illness (less 20% of the total price) will be granted if application is made at least five days prior to the departure date. No refunds will be given after this date unless medical evidence is produced. Should the company, for any reason, find it necessary to cancel an excursion in advance, then a full refund will be given. ANIMALS No animals other than guide dogs will be carried. SMOKING We regret that smoking is not permitted on any of our coaches. REFRESHMENTS Are not included in any excursion unless stated otherwise. WHEELCHAIRS & SCOOTERS Due to the increase in the use of wheelchairs and scooters we would like to ask you to inform us if you wish to take either of these items on our coaches. The driver is not responsible for loading a scooter or wheelchair into the coach due to the weight of the scooter or wheelchair. Day trips are not covered by Bonded Coach holidays ADDITIONAL PICK UPS Additional pick up points are shown on the right. Please try to be at your pick up point 5 minutes before the coach is due. Sometimes delays may occur due to heavy traffic but we will do our best to get to you as soon as we can. (Starts Hykeham X Roads) (Starts Lincoln Imp) Minus 35 minutes Hykeham X Roads Plus 35 minutes Minus 30 minutes Hykeham Forum Plus 30 minutes Minus 20 minutes Birchwood Centre Plus 20 minutes Minus 15 minutes Swanpool Co-op Plus 15 minutes Minus 10 minutes St. Peter & Paul Plus 10 minutes Minus 5 minutes Co - op Dairy Plus 5 minutes Brochure time Barbican Hotel Brochure time Plus 10 minutes Monks Abbey Minus 10 minutes Plus 15 minutes Outer Circle Minus 15 minutes Plus 20 minutes Lincoln Imp Minus 20 minutes Minus 1 hour Bargate Minus 45 minutes Minus 1 hour 15 minutes Marshalls Yard Minus 1 hour Any fresh ideas, suggestions and comments are welcomed and should be addressed to: Helen Poole, Admin Supervisor, Marshalls of Sutton-on-Trent Ltd, 11 Main Street, Sutton-on-Trent, Newark, NG23 6PF. Tel:
3 april Harry Potter Studio Tour Thursday 9th April Adult 51 Senior 50 Child 33 Depart Return after studio tour You are booked on a Studio tour, so we will aim to arrive at The Makers of Harry Potter have preserved and showcased these iconic props, costumes and sets so that Harry Potter fans can experience the magic of filmmaking first-hand. Chester or Chester Zoo Saturday 11th April Adult 36 Zoo only Adult 21 Chester only Senior 34 Zoo only Senior 20 Chester only Child 23 Zoo only Child Chester only Depart Return Fancy a fabulous day out with more than 11,000 amazing animals? You re in the right place! Chester is the UK s top zoo, with 110 acres of award-winning enclosures and gardens to explore. Liverpool Monday 13th April Adult 21 Senior 20 Child Depart Return It s the home of the World Famous Beatles, there is the Cathedral, the dock yard with its shops and culture and if you fancy a short train ride you can go and see the Antony Gormley figures in the sea at Crosby Beach. Boston & Springfield s Wednesday 22nd April Adult 15 Senior 14 Child 7.50 Depart Return It s market day in Boston on a Wednesday. So why not come along and grab a few local items and bargains, as there are over 120 stalls to choose from. Springfield s offers a huge range of high street brands, Clarks, M&S, Radley and much more. Marshalls Lunch Club Caithness Glass at Kings Lynn Friday 24th April Adult 27 Senior 26 Child 19 Depart Return after meal The whole family will find something to enjoy at this wonderful indoor tourist attraction. Everyone can enjoy the experience of blowing their very own glass tumbler, friendship ball or vase, at an extra charge on the day. Lunch is included in the ticket price, 2-course meal with tea or coffee. OPTIONAL GLASS BLOWING NOT INCLUDED Harrogate Spring Flower Show or Harrogate Sunday 26th April Adult 32 Show Adult 19 Harrogate only Senior 31 Show Senior 18 Harrogate only Child Show Child 9.50 Harrogate only Flowers Galore Thursday 30th April Adult 16 Senior 15 Child 8 Depart Return Take home the very latest in design ideas from the talented landscapers creating the beautiful 2015 show gardens. Stroll along The Avenue to see large-scale professional gardens, explore Community Spirit for a message in a garden and visit their new Inspiration Street to see a range of great designs for making the most of smaller spaces. Depart Return Visit 4 or 5 churches that will display a theme of flowers and meet the people that have made the displays. Travelling from each church by coach, stop off at one church for lunch. LUNCH NOT INCLUDED
4 may beamish Saturday 2nd May Adult Senior Child 17 Depart Return Beamish is a world famous open air museum. It tells the story of life in North East England during the 1820s, 1900s & 1940s. Beamish stands in 300 acres of beautiful County Durham countryside. With so many things to see, Beamish is a wonderful day out for people of all ages. Lowestoft or Great Yarmouth Monday 4th May Adult 22 Senior 21 Child 11 Depart Return (GY) (Low) Lowestoft is an enthralling seaside town, located in North- East Suffolk and best known perhaps for being the most easterly place in the UK. Steeped in rich maritime history, Lowestoft is a town which offers something for people of all ages. Great Yarmouth is a good old fashioned seaside resort with lots of things to see and do. Malvern Spring Show Saturday 9th May Adult 37 Senior 36 Child Depart Return This show is held at the 3 Counties Show Ground in Worcestershire. This is a show not to be missed. It is full of different things that make great gifts. National memorial Arboretum or Lichfield Market Tuesday 12th May Credit: National Memorial Arboretum Adult Senior Child 8 Depart Return The Arboretum is not a cemetery, it is a place of life. This is represented by the 50,000 trees that are planted there. The planting started in 1997 and is a wonderful place to reflect on times gone by. If you don t fancy that why not take a look around Lichfield historic market and find a few bargains. Stamford Market Friday 15th May Adult 15 Senior 14 Child 7.50 Depart Return Back by popular demand There are over 100 stalls selling fresh fish, vegetables and clothes. Anything you can think of, they ve got it! Wensleydale Railway Sunday 17th May Adult Senior Child 18 Depart Return The railway in Wensleydale is a remarkable survivor. The line reopened to passenger traffic from Leeming Bar to Leyburn in 2003, and the following year the section to Redmire was also opened. The line now serves Leeming Bar, Bedale, Finghall Lane, Leyburn and Redmire, a distance of 16 miles. RETURN TICKET INCLUDED Bury St Edmunds & Thetford Wednesday 20th May Adult 19 Senior 18 Child 9.50 Depart Return Wednesday is Market Day in Bury St Edmunds. This will give you lots to see in this wonderful historic market town. Afterwards we will head onto Thetford. Here lays claim to one of the oldest mayoralties in the country and celebrated 800 years of the office in The historical power associated with the town is represented by an impressive collection of regalia.
5 coventry Saturday 23rd May Adult 17 Senior 16 Child 8.50 Depart Return Coventry has a lot to offer. It has a wonderful cathedral which sadly was bombed in 1940, however, 3 spires still stand making it an international symbol of peace. There is also the Transport Museum if you have an interest in old and new vehicles, or you could just relax in a cafe. Scarborough or Whitby (Bank Holiday) Monday 25th May Adult 19 Senior 18 Child 9.50 may / june Depart Return (Whit) (Scar) Both of these places boast about their idyllic beaches, history & scenery. Whitby offers the magnificent ruins of St Hilda s Abbey and Scarborough its amazing harbour & gardens. Seal Boat trip (Norfolk) Thursday 28th May Adult 29 Senior 28 Child 15 Depart Return The seal colony, to be found off Blakeney Point, is a sight to be seen. The colony of up to 500 common and grey seals can be viewed at very close range. Trips leave from either Blakeney Harbour or Morston Quay and last about an hour, excluding time spent on Blakeney Point. We will sail at If time permits, we will spend a short time in Sheringham. Matlock & Matlock Bath Thursday 4th June Adult 15 Senior 14 Child 7.50 Depart Return Matlock, the county town of Derbyshire, is a former spa town situated at a sharp bend in the River Derwent, where it turns south to carve its way through the ridge of limestone which bars its route towards Derby. You could visit the Heights of Abraham to catch the wonderful views. oxford Monday 8th June Adult 20 Senior 19 Child 10 Depart Return Oxford, The City of Dreaming Spires, is famous the world over for its University and place in history. For over 800 years, it has been a home to royalty and scholars, and since the 9th century an established town. Crich Tramway Museum Thursday 11th June Adult 24 Senior 22 Child Depart Return Nestling on the edge of the Peak District this award-winning museum takes you on a mile-long scenic journey through a period street to open countryside with panoramic views over the Derwent Valley. It also has a cafe, shop, tram rides and a woodland walk. Durham Massey (Cheshire) National Trust Saturday 13th June Adult 30 Adult 20 NT Member Senior 29 Senior 9 NT Member Child 20 Child 10 NT Member Depart Return During the First World War, this Georgian house, set in a magnificent deer-park, was transformed into a military hospital, becoming a sanctuary from the trenches for almost 300 soldiers. NT Member Free entrance
6 june Bakewell Market & Chatsworth Garden Centre Monday 15th June Adult 15 Senior 14 Child 7.50 Depart Return The largest market in the Derbyshire Dales, Bakewell stall market occupies 2 sites & has 162 regular stalls. The stall market dates from the 1920s although markets & fairs have been held in Bakewell since the 1300s. Afterwards head to the Chatsworth Garden Centre to buy some plants for your garden. St Ives Cambridgeshire Friday 19th June Adult 18 Senior 17 Child 9.50 Depart Return St Ives is a wonderful riverside town, tourist centre and thriving community. It s on the banks of the river Great Ouse. On the day of our visit there will be a local market. The focal point is the splendid 15th Century Bridge and chapel over the river. Marshalls Lunch Club South Forest Edwinstowe Sunday 21st June Adult 22 Senior 21 Child 17 Depart Return after meal Some of you may well have been here before but it was so popular we decided to run it again. We will have a short tour around the area before heading to South Forest at for your lunch stop. After lunch we will take a steady ride back home. Black country Living Museum Tuesday 23rd June Adult 33 Senior 29 Child Depart Return One of the finest and largest open-air museums in the UK. Enjoy exploring the village, chatting to the residents and listening to their stories. ENTRANCE INCLUDED Anderton Boat Lift Friday 26th June Adult 30 Senior 29 Child 19 Depart Return The Anderton Boat Lift is an incredible edifice, perched on the banks of the River Weaver like some giant 3-storey high iron spider. It was built by Edwin Clark in 1875 to lift cargo boats the 50 feet from the River Weaver to the Trent & Mersey Canal. Lift at 15.00, River cruise at Tickets included Woburn Abbey & The Garden Show Sunday 28th June Adult 29 Senior 28 Child 19 Depart Return Woburn Abbey has been the Russell s family home since the early 17th Century. It offers a wonderful garden to walk around, deer park which covers 3,000 acres and is home to nine species of deer making it one of the largest private conservation parks in Europe. Upgrade to view the house on the day 4.35pp Scampston Hall & Walled Gardens Tuesday 30th June Adult 28 Senior 27 Child Depart Return Scampston Hall has an award winning walled garden & is home to Christopher & Miranda Legard and family. The Hall and gardens are located near Malton North Yorkshire. Day includes entrance to the hall and walled gardens.
7 Great Central Railway (Loughborough) Sunday 5th July Adult 28 Senior 25 Child Depart Leave Rutland Water & Gates Garden Centre Saturday 11th July Adult 20 Senior 19 Child The Great Central Railway is the UK s only double track, main line heritage railway. It is the only place in the world where full size steam engines can be seen passing each other, just as it was when steam ruled the rails. You will be dropped at Leicester and have an all-day rover ticket to enjoy the railway for as long as you wish. There are hot and cold refreshments on many of the trains so feel free to treat yourself to a light lunch whilst on board. Depart Leave Rutland Water is a large, horseshoe-shaped reservoir set within 3000 acres of beautiful countryside in the East Midlands region of England. Anglian Water owns and administers the reservoir and around its 25 mile perimeter there are 4 leisure areas. You will board the boat. The boat ride will take about 45 minutes taking you around the perimeter of the lake. After this you will visit the local garden centre and have the opportunity to top up your garden with some lovely plants. Skipton & Grassington Monday 13th July Adult 18 Senior 17 Child 9 Stratford-upon-Avon Thursday 16th July Adult 18 Senior 17 Child 9 Buxton Market & Jodrell Bank Tuesday 21st July Adult 27 Senior 26 Child Depart Leave At the south western boundary to the Yorkshire Dales, Skipton has always been known as Gateway to the Dales. It is also market day at Skipton. In the afternoon you will travel in to Grassington. This lovely town has everything that comes to mind when you imagine a typical village: stunning views, beautiful stone buildings, quirky shops and friendly pubs. Depart Leave ALL DAY ROVER TICKET INCLUDED ticket included Stratford-upon-Avon is a market town with more than 800 years of history, containing not only many buildings that survive today and would have been familiar to Shakespeare, but also a thriving community offering a wide variety of shopping experiences. cream tea included Depart Leave Buxton, in the High Peak of Derbyshire, sits in a bowl at about 1000 feet above sea level surrounded by hills and is itself a mountain spa. In the morning enjoy the traditional market which is held in Buxton market place today. In the afternoon we will then travel onwards to Jodrell Bank where you will be treated to the discovery centre. There will also be a cream tea, homemade scone with jam and clotted cream and a cup of tea or coffee. Cheltenham Thursday 9th July Adult 19 Senior 18 Child 9.50 july Depart Leave Cheltenham lies beneath Cleeve Hill, the highest point in the Cotswolds and above the Vale of the River Severn. It is known as The Western Gateway to the Cotswolds and the village of Broadway is known as The Northern Gateway to the Cotswolds. There is plenty to see and do in this spectacular town. Shop, go to the museums and art galleries, eat or just take in the history and architecture. Trolleybus Open Day (Sandtoft) Sunday 26th July Adult 21 Senior 19 Child 12 Depart Return The museum occupies part of the former RAF Sandtoft, an operational bomber airfield during the Second World War. RAF Sandtoft was disposed of by the RAF in 1958 and the site was acquired for the museum in The museum is recognised as having the largest collection of preserved trolleybuses in Europe, if not the world, with over 60 examples. Whilst the exhibits are predominantly from the UK, a collection of international examples is growing at the museum. Apart from trolleybuses and transport, the museum also features a collection of 1950s/60s memorabilia.
8 july / august Sandringham Flower Show Wednesday 29th July ticket included Twycross Zoo Saturday 1st August ticket included Adult 25 Senior 24 Child Depart Leave Sandringham flower show is one of the most prestigious flower shows in East Anglia. There will be falconry displays, marching bands, workshops, demonstrations and over 200 trade stands. Adult 27 Senior Child 16 Depart Leave An enjoyable day out for all the family. Twycross is renowned as a specialist primate centre and has a wide variety of monkeys and all four great ape species, including the UK s only group of bonobos. There are lots of other interesting animals to see there too, including birds and reptiles. Melton Mowbray Market Tuesday 4th August Adult Senior Child 6.25 Depart Leave Melton Mowbray is a very typical farmers market. It has livestock, local produce, plants, food and much more. It is one of our most popular day trips as there is so much to see and do. Beverley Saturday 8th August Adult Senior Child 6.75 Depart Leave The stunning market town of Beverley has beauty in abundance. With an awe-inspiring minster, historical buildings, cobbled streets and small town charm, there is something for everyone. The town centre is bordered by cosmopolitan pavement cafes, quirky cafes and cosy coffee shops. cambridge Tuesday 11th August Adult Senior Child 9.50 Depart Leave Cambridge has a small and historic town centre easily visited on foot. Better still, spend an hour on the river seeing the beauty of Cambridge and the stunning architecture of the University s colleges. Hull Guided Tour with Morning Coffee & Lunch Thursday 20th August price freeze Adult Senior Child Depart Leave This is a day trip with a difference. You will be treated to morning tea or coffee first. Then head out on the coach for a guided tour around the sights of Hull, experiencing things you never knew existed. Your friendly and helpful English Heritage Accredited Tour Guide will be on the coach to inform and help you. You will have a stop for lunch at The Mission. After lunch you will have some free time before heading home. whitby Saturday 22nd August Adult 16 Senior 15 Child 8 Depart Leave Whitby is situated on the Yorkshire Coast. To the south lies the coastal villages and resorts of Scarborough, Filey and Bridlington. From the old town of Whitby, 199 steps lead up to the parish church of St Mary, whose churchyard on Whitby s east cliff gave Bram Stoker the inspiration to write his world famous book, Dracula. Whitby s skyline is dominated by the ruins of St Hilda s Abbey, high on Whitby s east cliff. Spreading below Whitby, a maze of alleyways and narrow streets run down to the busy quayside.
9 bath Tuesday 25th August Adult 23 Senior 22 Child Depart Leave Looking for a beautiful and unique destination to enjoy the perfect day out? Wanting somewhere that s brimming with things to do, a fantastic city centre, where you can shop until you drop? Independent, creative, unique and stylish, Bath is the only place in the UK where you can bathe in naturally hot spa water and original Roman style baths. Yorkshire Wildlife Park Sunday 30th August Adult 25 Senior 22 Child 16 Bridlington or Scarborough Monday 31st August Adult Senior Child 9.50 Depart Leave This Wildlife Park is amazing and not that far away. Back in 2010 a Boeing 737 landed at The Robin Hood Airport with 13 lions aboard. This was the start of a massive rescue/adoption programme that the centre has undertaken. Only last year they rescued Victor the Polar bear. There are so many animals to see at this Wildlife Park they couldn t possibly all be listed. There is also a cafe and several gift shops in a nice courtyard area. Depart Leave & Bridlington is a superb place to visit, one of the best for families in Yorkshire and is packed with fun seaside activities for everyone. Sandy beaches straddle Bridlington s harbour, which bustles in the summer and hints at its extensive fishing heritage. The Old Town further boosts its appeal. Scarborough has lots of attractions, aside from its fine beaches. Scarborough Castle dominates the coastal skyline, and backing onto the beach there are lots of options for eating out and traditional seaside entertainment for everyone. RHS Gardens Harlow Carr (Autumn Plant Fair) or Harrogate Sunday 6th September Adult 22 Show Adult 15 Harrogate only Senior 21 Show Senior 14 Harrogate only Child Show Child 7.50 Harrogate only Depart Leave Show, Harrogate On your day out today there is the added bonus of it being the autumn plant fair. The RHS Garden Harlow Carr includes the colourful main borders, streamside and scented gardens, the alpine zone, woodland walks and wildflower meadows with a twist. It is the perfect group day out. If you don t fancy the gardening side of things you can be dropped off in Harrogate for the day. Banbury Market & Leamington Spa Thursday 10th September Adult Senior Child 9.25 Depart Leave The market has been trading for several centuries since the town was established back in the 17th Century. Today it trades every Thursday and Saturday and now encompasses a weekly antiques market along with the usual fruit, veg, plants, bedding, towels, bags and luggage, flowers, plants, hosiery, hats, scarves, refreshments, watches, breads, phone accessories, fishmonger and shoes. Gloucestershire & Warwickshire Railway Sunday 13th September Adult 34 Senior 32 Child 16 Depart Leave price freeze rover ticket included Combine the scene of historic road transport with a backdrop of vintage trains. Your Rover Ticket will allow you unlimited travel all day. august / september Hostess at Sookholme Marshalls Lunch Thursday 27th August Adult 24 Senior 23 Child 18 Depart Leave You will be picked up at your designated stop and take a short mystery tour around the Mansfield area. After your tour we will take you to your lunch reservation where you will have a carvery with 3 choices of meat along with all the trimmings. Dessert is also included. After lunch you will travel to a local garden centre before heading home.
10 september / october Dudley Tunnel & Limestone Caves Wednesday 16th September Adult 24 Senior Child Depart Leave boat trip included Enjoy a 45 min boat ride and marvel at the impressive limestone caverns carved by man to gain access to the raw materials that changed our world forever. Relax with a stunning video show in Little Tess Cavern explaining how the limestone was originally formed and burst through from the earth s crust. See the amazing lifelike reconstructions in Hurst Cavern with mannequins depicting how miners worked in the tunnels during the 18th century. Bletchley Park Sunday 20th September Adult Senior 29 Child Depart Leave Britain s best-kept secret, today Bletchley Park, home of the Codebreakers, is a unique heritage site and vibrant tourist attraction. You can explore and experience the top-secret world of iconic WW2 Codebreaking huts and blocks set within an atmospheric Victorian estate nestled in peaceful parkland with soundscape. Bletchley Park includes an exciting, complimentary new multimedia guide in order to explore the site at your own pace and in your own time. There is also a cafe and gift shop on site. Stamford Farmers Market Friday 25th September Adult Senior Child 7.25 Depart Leave Stamford really bustles with life, especially on market day, when the pavements are packed with eager shoppers stocking up on local veg, meats and fresh fish. Despite this, Stamford always offers corners of peace and quiet. Tranquillity is guaranteed on the banks of the River Welland which winds its way through Stamford en route to The Wash. Take a seat here for a while and admire the wildlife. Giant Antique & Collectors Fair at Doncaster Race Course Sunday 27th September Adult Senior Child 6.25 Depart Leave Up to 400 stalls with antiques and collectables. A fabulous food court with ground floor access, so you won t go hungry. Try something different and see if you can find yourself a bargain. Richmond & Ripon Friday 9th October Adult 19 Senior 18 Child 9.50 durham Wednesday 14th October Depart Leave Richmond is a market town in the Yorkshire Dales with Norman castle, Georgian architecture, a large cobbled market place, museums, monuments, abbeys, the fast flowing river Swale and breath-taking views and scenery. The old city of Ripon is filled with shops, cafes, restaurants and pubs, and also boasts many historical buildings and museums, including Ripon Cathedral, shops and cafes. Adult 21 Senior 20 Child Depart Leave Durham City, home to the iconic Durham Cathedral and Castle World Heritage Site, sits at the heart of an extraordinary county where breath-taking countryside and dramatic coastline are dotted with cultural treasures. Enjoy a day exploring the city. leeds Saturday 17th October Adult Senior Child 7.25 Depart Leave customers choice Yorkshire s unofficial capital is a delight to discover, with a very walkable city centre and lots of shops and things to do. There is an irresistible mix of old and new in Leeds, providing the ideal environment for exploration and adventure, with theatres, galleries and museums lining the streets.
11 hereford Monday 19th October Adult 21 Senior 20 Child norwich Tuesday 27th October Adult 17 Senior 16 Child 8.50 Depart Leave The City of Hereford straddles the banks of the River Wye and is the natural centre of Herefordshire life. It is a wonderful place to take a day out. You can take a stroll alongside the crystal clear waters of the River Wye, enjoy the vibrant centre of High Town or immerse yourself in the fantastic local history and historic architecture. Depart Leave Norwich is a wonderful fusion of the modern and historic, one complementing the other. Like any great city its centre is easy to walk around and has a river at its heart. As well as being the most complete medieval city in the UK, it has a flourishing arts, music and cultural scene, superb independent as well as High Street shopping. Blackpool illuminations Saturday 31st October Adult 23 Senior 22 Child Brigg Garden Centre Sunday 8th November Adult Senior 9.50 Child 5.25 Depart Leave after drivers 9 hour rest Blackpool Illuminations sees this seaside city of fun still buzzing with excitement and laughter long after other resorts have gone into winter hibernation. At 10 kilometres long and using over one million bulbs the Blackpool Illuminations are an awesome spectacle. Depart Leave Brigg Garden Centre is the flagship centre of the British Garden Centres family. As one of the largest garden centres in the UK, Brigg offers you a unique shopping experience with everything you need for the home and garden along with a great day out for all the family. At Christmas time there is everything you will need for the festive period. Chatsworth at Christmas Friday 13th November (house tour time 13.45) october / november Doncaster Market Friday 23rd October Adult Senior Child 6.75 Depart Leave With some 400 colourful shops and stalls mostly under cover in historic listed buildings - Doncaster boasts the finest traditional markets in the country. Doncaster was recently voted Britain s Favourite Market. Receiving praise from celebrity chefs, these magnificent markets have gained international fame and a loyal following of customers both at home and from further afield. Adult 26 Senior 25 Child Depart Leave Chatsworth House is a wonderful place to be at Christmas time. The lower levels of the house are transformed into a Christmas delight, with all sorts of things going on. There is a Christmas market in the courtyard, then enjoy your tour of the beautifully decorated house at Thursford Thursday 19th November Adult Senior Child 43 Depart Leave Set in the magical surroundings of mechanical organs and fairground carousels, with a cast of 130 professional singers, dancers and musicians many of whom are West End performers. The 3 hour performance delivers an extravaganza of non-stop singing, dancing, music, humour and variety. It s a fast moving celebration of the festive season featuring an eclectic mix of both seasonal and year-round favourites.
12 november / december thursford Monday 23rd November Adult Senior Child 43 Depart Leave Set in the magical surroundings of mechanical organs and fairground carousels, with a cast of 130 professional singers, dancers and musicians many of whom are West End performers. The 3 hour performance delivers an extravaganza of non-stop singing, dancing, music, humour and variety. It s a fast moving celebration of the festive season featuring an eclectic mix of both seasonal and year-round favourites. Chatsworth at Christmas Thurs 26th November (house tour time 12.30) Adult 26 Senior 25 Child Depart Leave Chatsworth House is a wonderful place to be at Christmas time. The lower levels of the house are transformed into a Christmas delight, with all sorts of things going on. After you have been round the beautifully decorated house you could have some lunch in one of the cafes. Refresh yourself before heading out to the Christmas market in the courtyard. Barnsley Christmas Market Saturday 28th November Adult 13 Senior 12 Child 6.50 Depart Leave This is one of the most established German Christmas markets in the UK, with traditional wooden stalls, festive greenery, Christmas carousel rides and twinkling colourful lights all creating a unique continental style atmosphere in the heart of Leeds City Centre. Set in the stylish civic setting of the award winning Millennium square, Christkindelmarkt attracts many hundred thousands of visitors to Leeds each year and forms an integral part of the city s annual events programme. Birmingham Christmas Market Tuesday 1st December Adult 18 Senior 17 Child 9 Depart Leave The largest authentic German market outside Germany and Austria and the centrepiece of the city s festive event calendar returns to Birmingham each year. Explore over 180 stalls selling gifts, jewellery, decorations, handmade toys, delicious German fare and of course the ever popular Glühwein! Meadowhall Christmas shopping Saturday 5th December Adult 13 Senior 12 Child 6.50 Depart Leave Start your Christmas shopping with us. At Meadow Hall everything is under one roof and there are over 250 shops to choose from. Get organised and book with us. york Friday 11th December Adult 17 Senior 16 Child 8.50 Depart Leave For the first time in 2014 the York Christmas Market was extended to 3 weeks. This year is no different, with an added extra of the world famous Christmas market. There is also the traditional cobbled streets with its independently owned boutique shops. Pick up your last little bits for your loved ones. Christmas Dinner (South forest) Monday 21st December Adult Senior Child Depart Leave after lunch Come and join us on our last day trip of the year. Enjoy a 2 course festive dinner of turkey or beef with all the trimmings and tea or coffee. Sit down and relax and enjoy catching up with friends that you have made on our day trips.
13 Wisley & kew Gardens Marshalls are CoachMarque Members, one of only 48 members in the country, something we are very proud of. Eastbourne Railways It gives you the customer security, reliability, professionalism and most of all the confidence to book with us and know that you will be cared for. Turkey & Tinsel Windsor Castle & Highclere Castle 2015/16 Holidays Brussels Christmas Shopper All our front line coaches are air conditioned, fitted with seat belts, toilets and coffee machines for your comfort whilst travelling to your destination with us. So you can sit back, relax and enjoy your holiday with us... Wisley & Kew Gardens Eastbourne Railways Turkey & Tinsel Brussels Christmas Shopper Windsor Castle & Highclere Castle Manchester & Liverpool Shipping Canal Manchester & Liverpool Shipping Canal
14 WIsley & Kew Gardens 4 DAYS - 3 NIGHTS Friday 10th Monday 13th July 2015 Based at Heathrow for easy access to Kew and Wisley Gardens. The Holiday Inn offers 4-star accommodation with bed, breakfast and evening meal included in your stay. Entrance into both gardens are included. Day 1 - Travel down to the Holiday in at Heathrow and take the rest of the day to yourselves. Photo: Jon Bowers Day 2 - We travel about 30 minutes to the magnificent, Royal Botanic Gardens at Kew Gardens. There are over 100 world-class attractions to see and experience at Kew Gardens. From iconic buildings and glasshouses, to inspirational gardens and landscapes. Discover 250 years of history at the world s most famous Gardens. Day 3 - Takes us to Wisley Gardens (RHS) roughly about 35 minutes away from your hotel. Wisley offers a beautiful and relaxing experience throughout the year, where you can take in the majestic beauty of The Glasshouse, the stunning Rock Garden or the Mixed Borders, all cared for to perfection. There is also a shop where you can buy one off gifts or a favourite plant that you may have seen in the gardens. Day 4 - Travel home with a stop at Cambridge for some lunch and maybe a bit of shopping. from 235pp HALF BOARD Eastbourne Railways Photo: Jon Bowers 5 DAYS - 4 NIGHTS Monday 17th Friday 21st August Based in Eastbourne at Chatsworth Hotel. This hotel is situated on the seafront between the bandstand and the pier, you couldn t get more central. All of the rooms are en suite and equipped with TV, hairdryer, hospitality tray and telephone. All of your train rides are returns and are included in the cost. Day 1 - Will be spent travelling to the Chatsworth Hotel, with comfort stop on the way. Day 2 - You will travel to the Bluebell Railway at Uckfield. Your train ride will take you from Sheffield Park to East Grinstead. The line is 11 miles long and will take about 40 minutes. The Bluebell Railway was the first preserved standard gauge passenger line in the world. Day 3 - Visit the Romney, Hythe and Dymchurch Railway. This track is 13½ miles long and it winds through the Kent Countryside taking you about an hour to complete. The train ride will take you from Hythe to Dungeness and has been in operation for the past 87 years. Day 4 - The Spa Valley Railway at Tunbridge Wells is one not to be missed. The line is 5 miles long and will take about 35 minutes to travel along. You will start your journey in Tunbridge Wells and travel along the standard gauge track finishing in Eridge. Day 5 - Travelling back home taking the Dartford tunnel on the way back and stopping off at St Ives for lunch and a leg stretch. from 385pp HALF BOARD Photo: Steve Town
15 5 DAYS - 4 NIGHTS Monday 23rd Friday 27th November 2015 Based in Southport on the West Coast of England between Liverpool and Blackpool. Your hotel is just a few minutes walk from the seafront. It has its own spa which you could take full advantage of while away. Bed breakfast and evening meal are included in your stay as well as bingo, quizzes and a good old sing-a-long for entertainment in the evening. Day 1 - Travel to the Best Western Royal Clifton Hotel in Southport, having a stop on the way. Turkey & Tinsel Day 2 - Will be at your leisure. Southport is bursting with things to do to keep you entertained. With miles of golden sand, beautiful parks and gardens, a generous helping of culture with the Southport Theatre and The Atkinson Art Gallery. There are many things to do whilst in Southport. Day 3 - We will visit Tatton Park where there will be plenty of festive things to see and do. (Entrance is included) Day 4 - We will take a ride on the coach to Liverpool for the day. Here you will have the day to yourself. You could visit the shops, cafes, Beatles Museum, The Docks, The Tate and much more. Day 5 - Homeward bound and have a stop at Northwich on the way back. from 210pp HALF BOARD 3 DAYS - 2 NIGHTS Friday 4th Sunday 6th December 2015 Based in Brussels about 1km from the town centre. While on your stay in Brussels you will be staying at the Hotel Thon on a Bed and Breakfast basis. You will be treated to a welcome drink on arrival and transfers to and from the market by coach. Day 1 - Travel down to Folkestone to catch the ferry over to Calais. When you reach Calais you will travel to the Thon Hotel in Brussels and have the rest of your day to yourself. Brussels Christmas Shopper Day 2 - After breakfast the coach will take you the short 1km ride to the centre of Brussels where you will find the world famous Christmas market. There you will spend the rest of the day at your leisure. The coach will then return in the evening to take you back to the hotel. Day 3 - Will be spent travelling home via coach and ferry with a short stop once you are back in the UK. from 190pp BED & BREAKFAST
16 Windsor Castle & Highclere Castle 2 DAYS - 1 NIGHT Sunday 31st July - Monday 1st August 2016 Millennium Madejski Hotel based in Reading 4 star accommodation with leisure facilities Day 1 - We will pick you up mid-morning and travel down to Windsor Castle with a stop en route for lunch. After visiting the castle we will head to your overnight accommodation. Sit back and enjoy your evening meal. Day 2 - Before we take you home on day two we will make a stop at the well know Highclere Castle where the famous Downtown Abbey was filmed. Your tour is at 10.00am where you will see the gardens, castle and the exhibition. When you have been wowed by this amazing castle we will head home with a comfort stop on the way. 159 Double/Twin Single 175 Limited Spaces Half Board Highclere Castle LLP 2014 Highclere Castle LLP 2014 Highclere Castle LLP 2014 Manchester & Liverpool Shipping Canal 2 DAYS - 1 NIGHT Saturday 17th - Sunday 18th September 2016 Hotel is the Mercure Bolton Georgian House Hotel based in Bolton 4 star accommodation with leisure facilities. Day 1 - We will pick you up on Thursday morning, travel to Leeds and have a few hours shopping. After that we will head to your hotel, The Mercure Norton Grange Hotel and Spa in Rochdale. Day 2 - We will head to the Salford Quays for your 6 hour boat cruise down the Mersey at 9.30am. You will arrive in Liverpool Docks at about 16.00, disembark the boat and be brought back home. 149 Double/Twin 149 Single Limited spaces Half Board
17 Marshalls Coach Holiday Information & Booking Arrangements: We, the staff at Marshalls, try hard to provide a friendly and professional service to you, our valued customer, from the time of your first enquiry to the end of your holiday. BEFORE YOUR HOLIDAY... Bonded Coach Holidays Group Trading Charter Marshalls Coaches [trading as Marshalls of Sutton on Trent Ltd] of 11 Main Street, Sutton on Trent, Newark, Nottinghamshire, NG23 6PF OUR TRADING CHARTER WITH YOU 1. Does this Trading Charter Apply to My Booking? Yes, if you are booking a package to which the Package Travel, Package Holidays and Package Tours Regulations 1992 apply and which does not comprise a flight, but not otherwise. In brief, those Regulations apply to a booking of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:- transport, accommodation, other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package. 2. Why should I read this? Because it is very important. Our Trading Charter forms a key part of our agreement with you because it not only comprises the booking terms and conditions for the booking of your package, but also the Consumer Guarantee (described below) from The Bonded Coach Holidays Group ( BCH Group ), part of the Confederation of Passenger Transport UK, providing protection for the money you pay to us for the booking should we go out of business. Both the booking terms and conditions and the Consumer Guarantee, together with the confirmation of booking we give you at the time we commit to your booking for you, together make up the legally binding contract between you as the lead name making the booking, anyone else in your party and us. When you make this booking as the lead name you undertake that you are 18 and have the authority to accept, and do accept, on behalf of your party the terms of this Trading Charter. This contract is made subject to the terms of this Trading Charter, which are governed by English Law, and the non-exclusive jurisdiction of the English Courts. However, if you are resident in Scotland or Northern Ireland, you are able to choose the law and courts in your country, but if you wish to do so we would ask you to request this before placing your booking. This Trading Charter and the Consumer Guarantee will not apply to any booking involving any type of flight. Instead, if you are booking a holiday which includes a flight, you will be supplied with the full booking conditions of the ATOL holder arranging your holiday with whom you have a contract. Your booking agent will have a copy or alternatively you can request one prior to booking your holiday. 3. How and when do I make this contract with you? We welcome you making contact with us in a number of ways. You can write to us, phone us, use a travel or booking agent, , or visit our website. Whichever way you contact us, the contract is made when your booking is entered on to our reservation system and we issue a confirmation of booking. We will send you your booking confirmation within 7 days. Please check this confirmation very carefully to ensure all the information is correct and tell us, or your agent, immediately of any errors. 4. How is my money for the package I book protected? Your money is protected by the Consumer Guarantee described below and provided to you by the BCH Group. This is possible because we subscribe to the Code of Conduct of the BCH Group, which requires us to take out a bond from a financial entity in favour of the BCH Group for it to use to provide protection for your package money in the unlikely event that, for financial reasons, we can t carry out our booking obligations to you. 5. BCH Group Consumer Guarantee The Bonded Coach Holiday Group guarantees to you that in the event of our failure through insolvency to provide your package as booked, BCH Group will: 5.1 wherever possible, arrange for your package to be completed; 5.2 where failure occurs after your package has begun, arrange for you and those in your party covered by the booking to be returned by an appropriate means of transport to their UK area of departure; 5.3 if the package cannot be completed as booked, to reimburse your booking-payments received by us, provided that BCH Group will first take in to account and withhold an appropriate amount if any part of the service has already been provided (including any substituted service) or you are entitled to a refund from your credit card provider. In the event that you are to be reimbursed under the BCH Group consumer guarantee, you will be asked to assign absolutely to BCH Group any right, claim or cause of action which you may have arising out of or connected with the subject matter and will be asked to assist BCH Group in any claim brought by them connected with the subject matter. 6. Payments by Credit Card If you made payment for the booking of any services using a credit card it is likely in many circumstances that you have recourse against the credit card company in the event of services not being supplied in whole or in part due to the supplier s financial failure. In those circumstances, you will be advised to check that you have exhausted your remedies against the credit card company. The arrangements and information below, as well as the details of your holiday printed in the brochure, form the basis of the contract between us. It is therefore important that you read this carefully. Indeed, the person who signs the booking form undertakes to accept the conditions on behalf of the others named on the form. If you would like to know more, or find any point confusing, please do not hesitate to contact our office. Our responsibility is to provide you with the relaxing holiday, as described in the brochure that you are looking forward to. Your responsibility is to make payments on time. If it is necessary for changes or cancellation, or in the unlikely event of a complaint, the procedures are set out below. Marshalls of Sutton on Trent Ltd are members of the Bonded Coach Holiday Group of the Confederation Of Passenger Transport UK Ltd. This is a government approved consumer protection scheme. This ensures that in relation to the coach package holidays described in this brochure (or website) that the clients monies are protected by a Bond which may be called upon in the unlikely event of the Member s Insolvency. Clients are recommended to inspect the current membership certificate at our registered office or alternatively go to or telephone to confirm current membership. Your attention is also drawn to the Bonded Coach Holiday Group Trading Charter that will apply to these coach package holidays. 7. When do I need to pay for my package and how much? We reserve the right to alter the prices of any of the packages that we advertise. At the time of booking you will be told the current price of the package. You can book by paying a deposit for each person named on the booking. You will be told at what point in time you will become committed to a booking, but we are not committed to the booking until such time as we provide you with our confirmation of booking. Our commitment is always conditional upon any balance being paid before the dates listed below. If you book within our balance due period you will need to pay the total package cost at the time of your booking. If you do not pay the outstanding balance for your package on or before the date when it is due we may cancel your booking and you will be required to pay the cancellation charges detailed below. The date of cancellation will normally be the date on which we receive your written confirmation that you intend to cancel or 15 days after the balance due date, whichever comes first. Deposit 50 per person Your balance is due 12 weeks prior to departure. Where optional items are purchased as part of the package these are payable on the balance due date except where items, such as theatre tickets, have been specifically purchased for you. In this case the cost will be payable at a separate date notified to you and will not normally be refundable unless we obtain a refund from the supplier we use. 8. If I use an agent who does my money belong to? Your agent will hold your deposit on your behalf until we issue a confirmation of your booking, which confirms there is a contract between us. The agent then holds this money on our behalf. The agent holds the balance you pay on our behalf until the date the balance is due. The agent will then forward to us. 9. Can you change the price of my package after you have issued the booking confirmation? Yes we can, but only in very limited circumstances and not within 30 days of your departure. The price of your package can be varied due to changes in:- Transportation costs such as fuel and/or fuel tax, ferry operator fares and tolls, embarkation or disembarkation fees at terminals; Exchange rates applied to the particular package booked; or Dues and taxes including changes in VAT or any other Government imposed charges. In the case of any variation described above, an amount equivalent to 2% of the price of your package, which excludes insurance premiums and any amendment charges, will be absorbed. An administration fee of 1 per person will be paid by you. If this means that you would have to pay an increase of more than 10% of the price of your package before increase, you may cancel it and receive a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your revised invoice. Alternatively, you can accept an offer of an alternative comparable package of equivalent or superior quality, if available, or an alternative package of lower quality, if available. You may then transfer payment made in respect of the original package to the alternative package. If the cost of the alternative package is less than the original package, the difference in price will be refunded. We will also pay compensation as set out below. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your package due to contractual and other protection in place. We calculate the price of your package using the exchange rates quoted in the Financial Times Guide to World Currencies on 10th October 2014 using the following currencies [pound sterling]. Country Exchange rate [pound sterling]. 10. Can I change my package arrangements? After we have issued our booking confirmation we will do our best to accommodate any changes you may want to make but we cannot guarantee to do so. Any changes must be notified to us in writing and signed by the person who signed the booking form. If we are able to make the changes an amendment fee of 20 will be payable plus the cost that we incur in making the amendment. The costs of making a change increases the closer to the departure date you want to make it. Some arrangements, like particular types of tickets, cannot be changed without paying a cancellation charge of up to 100% of the cost of the ticket. 11. Can I transfer my booking to someone else? You can transfer your booking to someone else provided you give us reasonable notice. This person must be able to satisfy all the conditions for the package and a change cannot normally be made later than seven days prior to departure. We will make an administration charge of 20 per booking for every transfer we make plus any reasonable additional costs caused by the transfer. You will remain responsible for ensuring that the package is paid for by the balance due date. This is in addition to (and does not affect) the separate liability of the transferee to us. 12. How can I cancel my package? You, or any member of your party, may cancel at any time provided that the cancellation is made by the person in whose name we issued the confirmation of booking and is communicated to us in writing via the office at which you made your original booking. You will have to pay cancellation charges set out in the scale below to cover our estimated loss resulting from the cancellation. If you are insured against cancellation you may be able to recover the charges from your insurers. Your cancellation will take effect from the date when either the travel agent or we receive your written confirmation of your cancellation. You must also return any tickets or vouchers that you have received. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms. 13. Scale of Cancellation Charges Period before departure within which written cancellation of package price is received Amount of cancellation charge as a % of total package cost More than 56 days Deposit only days 30% or Deposit, if greater days 50% 21-8 days 70% 7-1 days 90% Departure day or later including voluntary termination during the package - Total package cost 14. What happens if you change my package? The arrangements for your package will usually have been made many months in advance. Sometimes changes are unavoidable and we reserve the right to make them at any time. Most of these changes are likely to be minor and we will do our best to keep you or your booking agent informed. If, after booking and before departure, we make a significant change to your package you will have the option of withdrawing from the package without penalty or alternatively you may transfer to another package without paying an administration fee. In either case we will pay you compensation according to the scale set out below. A significant change includes a change in departure time or return time of more than 12 hours, a change of departure point, location of resort or type of hotel, (excluding single overnight hotels on touring packages where the quality of the hotel is comparable), a change of mode when crossing the Channel, or the specification of the coach. If you withdraw from the package because we have made a significant change or if we have to cancel your package for any reason other than non-payment by you we will offer you the choice of: A comparable replacement package if available; or: a replacement package of lower quality together with a refund of the price difference; or: a full refund of the money you have paid. When we have notified you of the changes and options available, you must tell us your decision as soon as possible and within any timescale we may set bearing in mind the need to safeguard the booking arrangements of other customers. 15. Scale of Compensation You may cancel your holiday at any time provided that the cancellation is made by the person signing the booking form and is received in writing at our office. As this incurs administrative and possibly other costs we will apply cancellation charges as follows: DAYS BEFORE DEPARTURE: Prior to 42 days Deposit only 28 to 42 days 30% of holiday cost 14 to 27 days 45% of holiday cost 7 to 13 days 60% of holiday cost 6 days or less 100% of holiday cost NOTE: if the reason for cancellation is covered by your insurance policy you may be able to reclaim these charges. Payment of compensation according to the scale set out above will not affect your statutory right to claim further compensation if, in all the circumstances, you remain dissatisfied. If, prior to departure, we make a significant change to your package arrangements or cancel your package we will pay you compensation on the above scale unless:- the package is cancelled because the number of persons who agreed to take it is less than the minimum number required, and you were informed of the cancellation in writing within the period indicated in the description of the package; or where the performance of our contractual obligations is prevented or affected (for example but not limited to delay, cancellations, change of itinerary, change of accommodation, change of transport) by Force Majeure. Force Majeure means an event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid and is therefore an event beyond our or the supplier s reasonable control. These events include but are not limited to strikes, riots, political/civil unrest, government acts, hostilities, war, threat of war, terrorist activity or threat of terrorist activity, industrial disputes, natural or nuclear disaster, fire, flood, tornadoes, hurricanes, transportation problems, airport closures, and severe weather conditions. We suggest that you take out adequate travel insurance to cover such eventualities. [In the unlikely event that the performance of our contractual obligations
18 are prevented or affected due to Force Majeure after departure, we regret we will be unable to make any refunds (unless we obtain any from our suppliers)] Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. We will follow the advice given by the Foreign Office. Payment of compensation according to the scale set out above will not affect your statutory right to claim further compensation if, in all the circumstances, you remain dissatisfied. If, after departure, we need to make a change to a significant proportion of your package we will do our best to make suitable alternative arrangements at no extra cost to you. If it proves impossible to make suitable alternative arrangements, or if you have reasonable grounds for refusing the alternative offered, we will arrange transport back to your point of departure, or to an alternative location that we agree to, Unless the change is as a result of unusual and unforeseeable circumstances beyond our control (force majeure as described above), you will also be entitled to compensation. 16. What is the extent of our liability? Your package contract with us will be performed or provided with reasonable skill and care. We accept responsibility if you or customers named in the booking suffer death or personal injury, or the contractual arrangements are not provided as promised as a result of the failure of us or our agents or suppliers or the employees of each whilst acting in the course of their employment unless the failure or improper performance is due to:- you, or any of the following: a third party unconnected with the provision of the travel arrangements, or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall Provided that in these 3 events we would still endeavour to give prompt assistance if you are in difficulty and, if you inform us that you don t believe you have received the contracted service, we will make prompt efforts to find appropriate solutions. For claims which involve death or personal injury we do not impose any restriction upon our liability to the extent that it arises from our negligence. For all other claims which do not involve personal injury or death: the most we will have to pay if we are liable to you is twice the price you ve paid for your package (not including insurance premiums and amendment charges). Our liability will also be limited in accordance with/or in line with all relevant international convention. These include the Athens Convention (applies to transport by ship), the Berne Convention (applies to transport by rail), the Geneva Convention (applies to transport by road) and the Paris Convention (applies to accommodation). You can get copies of the relevant conventions from the Internet or from us. You should also note that these conventions limit or remove the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We will apply the limits of these Conventions to any payments to you as if we were the carrier. The above suppliers (such as accommodation or transport providers) have their own booking conditions or conditions of carriage, and these conditions may limit or remove the relevant transport provider s or other supplier s liability. You can get copies of such conditions from our offices, or the offices of the relevant supplier. We will pay you in accordance with these conditions which are incorporated into the Trading Charter. If we make any payment to you or any member of your party for death or personal injury or illness, you will be asked to assign to us or our insurers the rights you may have to take action against the person or organisation responsible for causing the death, personal injury or illness. NB: this clause does not apply to any separate contracts that you may enter into for excursions or activities during or outside of your package. 17. What do I need to do if I have to complain? If you have a complaint during your package you should tell the driver/ representative or supplier at the earliest opportunity so that they can do their utmost to resolve the problem immediately. If they are unable to resolve the problem to your satisfaction you should complete a Holiday Report Form which is available from the driver/representative. You will be given a copy of this report which you should keep. If, on your return from your package, you remain dissatisfied you should write within 28 days to Marshalls of Sutton on Trent Ltd] of 11 Main Street, Sutton on Trent, Newark, Nottinghamshire, NG23 6PF. In your letter you will need to quote your booking reference number, holiday number, departure date and the number of the Holiday Report Form [or alternative method of identifying the form] which you completed at the time. If you do not tell us at the earliest opportunity about a problem giving rise to your complaint we cannot take steps to investigate and rectify it at the time. We will take into account the date you first drew the problem to the attention of our driver/representative or supplier when responding to your complaint and it may affect your rights under this Trading Charter if we have not been able to investigate and remedy the situation at the time. The Confederation of Passenger Transport UK has an independent arbitration scheme and full details are available from them. The scheme is a simple and inexpensive way of resolving complaints by reference to documents alone and there is restricted liability on the customer in respect of costs. The scheme is not available for claims for more than 1,500 per person and there is a limit of 7,500 per booking. Normally there is a time limit of 9 months from the date of return from your package within which to request arbitration but in exceptional circumstances the scheme can be used beyond this date. This scheme does not apply to claims that arise mainly in respect of physical injury or illness or the consequences of any illness or injury. 19. Our Coaches We will always use our reasonable endeavours to provide a coach to the specification as described in our brochure or advertisement but reserve the right to substitute an alternative vehicle should unforeseen circumstances arise. There is a seating plan of the coach for each package, but it is possible that on occasions operational reasons will require a coach with a different configuration to be used. We therefore reserve the right to alter a coach-seating plan and allocate seats other than those you have booked. Requests for particular seats can be made on most packages when booking but because allocations are made on a first come, first served basis you are recommended to book early. When your booking is confirmed you will be offered the best seats that are available at that time. If you know someone who may want to book later but sit near you please discuss this with the booking clerk at the time you make your booking. 19. Hotel Facilities Some hotel facilities, such as indoor or outdoor swimming pools or leisure facilities, may from time to time be withdrawn for routine maintenance or be subject to seasonal availability. The provision of these facilities is therefore not guaranteed. 20. Health & Safety during your package In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection. Further information can be obtained from your GP or from your travel agent who can provide you with the leaflet Health Advice for Travellers published by the Department of Health. Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period of time. If you are planning to undertake a bus or coach journey of more than 3 hours you should consult your doctor if you have ever had DVT or pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, a stroke, heart or lung disease or if you have had major surgery in the past 3 months. We reserve the right to refuse any booking in the absence of a doctor s certificate confirming that you are fit to travel. During the journey we will provide comfort stops as frequently as possible. During these stops you are encouraged to get off the coach and walk around. Exercise reduces any discomfort which may be caused by periods of immobility. During any journey you should drink alcohol only in moderation as it leads to dehydration. 21. Passenger behaviour We want all our customers to have a happy and carefree holiday. But you must remember that you are responsible for your behaviour and the effect it may have on others. If you or any member of your party is abusive or disruptive or behaves in a way which, in our reasonable opinion, could cause damage or injury to others or affect their enjoyment of their holiday, or which could damage property, we have the right, after reasonable consideration, to terminate your contract with us. If this happens we will have no further obligations or liability to you. The coach driver/representative, ship s captain, or authorised official of other means of transport is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges according to the scale set out above. If the refusal is on the return journey we have the right to terminate the contract and will have no further obligations or liability to you. 22. No smoking policy Smoking is not permitted on our coaches. 23. Pets We do not allow pets to taken on our packages. Registered Assistance Dogs will normally be accommodated on UK packages but not on overseas packages. 24. Pick up point, itineraries, travel documents and passport You are responsible for ensuring that you are at the correct departure point, at the correct time, with the correct documents and we cannot be held liable for any loss or expense suffered by you or your party because of an incorrect passport or late arrival at the departure point. If you are a British citizen travelling outside the United Kingdom you must have a full UK passport valid for a minimum of three months after your scheduled date of return. Non-UK citizens must seek passport and visa advice from the relevant consulates or embassies of the countries you plan to visit prior to making a booking for one of our packages (and you are advised to check with the relevant consulate or embassy to ensure you allow sufficient time before your departure to apply for a visa). The name on the passport must match the name on the ticket. If someone in your party changes name after the booking is made you must tell us immediately so that we can issue the ticket in the new name. When you have paid the balance we will send you or your booking agent all the necessary labels so that you receive them in good time for your holiday. Certain travel documents may have to be retained by us and your driver/courier will then issue them to you at the relevant time. If you lose a travel document after it has been issued to you we will require you to meet the direct cost charged by the carrier/supplier for the issue of a duplicate or replacement. Marshalls of Sutton on Trent Ltd reserve the right to modify itineraries to conform with requests from the competent authorities in the United Kingdom and any other sovereign state through which the tour will operate. We recommend that you read the British Foreign and Commonwealth Office (FCO) advice about your holiday at gov.uk. Excursions which are included in the cost of your booking and are part of your package are detailed on the relevant brochure page and refunds will not be made for any excursion not taken. Optional excursions may be booked and paid for in resort but these will not form part of your booking. Admission fees to buildings, grounds etc. are not included in the price of the package unless otherwise stated on the relevant brochure page. 25. What happens if I am delayed? Your travel insurance may cover you for some delays. In addition where you are delayed for more than six hours in any one day we will seek to minimise any discomfort and where possible, arrange for refreshments and meals. 26. Do I need to take out travel insurance? We strongly advise all our customers to take out travel insurance to cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require our assistance during your package, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers. 27. What assistance will you give me if things go wrong when it is not your fault? In addition to what has already been stated (and without affecting that), if you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us in the UK, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you and any member of your party to 5000 per party. 28. Passengers with disabilities We want to ensure the arrangements for your package are suitable and appropriate. Not all the packages in this brochure may be suitable for you and if we reasonably consider we cannot provide what is required, we will not accept the booking. Should you or a member of your party have any medical condition or disability that may affect your/their holiday or that of other passengers, you must provide full written details to us at the time of booking so that we can advise you of the suitability of the holiday. This applies whether the booking is made on-line, in person, in writing, or by telephone. If a particular issue is identified, we reserve the right to request a doctor s certificate confirming that the passenger is fit for travel and reserve the right to refuse any booking in the absence of such doctor s certificate being produced upon request. If a passenger requires personal assistance (for example but not limited to assistance with feeding/dressing/toileting/mobilising) then this passenger must travel with an able bodied companion/carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking. Coach drivers/tour managers are unable to offer such assistance. Whilst we will make every reasonable adjustment to do so, if we are unable to accommodate the needs of a passenger or believe that the medical condition or disability of a passenger is likely to adversely affect other passengers, we reserve the right to decline the booking. We also reserve the right to cancel any holiday and impose cancellation charges if we are not fully advised of any relevant disability or medical condition at the time the booking is made and subsequently decide that we are unable to accommodate this passenger. This applies whether we advise that we are unable to accommodate a passenger either before departure or during the holiday and if this occurs during the holiday then we will seek the additional costs of returning the passenger home. We want you to enjoy your package and will try to help you select an appropriate trip. If you need advice or further information either you or your booking agent should contact Marshalls of Sutton on Trent Ltd] of 11 Main Street, Sutton on Trent, Newark, Nottinghamshire, NG23 6PF. 29. Special requests If you require a special diet please tell us before booking, or as soon as you are medically advised, and send us a copy of the diet. We will notify the hotel or hotels identified in your booking but please note that some hotels may not have facilities to provide special diets and we cannot be held liable for their failure to do so unless the hotel has confirmed in writing that a special diet will be catered for. Where we think that a hotel is likely to be unable to cope with a special diet, we will tell you prior to your booking confirmation being issued so that you can exercise your right to cancel your package booking without charge. Any extra costs incurred by you during your package must be paid to the hotel by you prior to departure from the hotel. You should also detail any other requests, for example, low floor rooms, particular rooms or locations on the special requests section of the booking form [or other method of confirming in writing that the request was made.] We will pass your request to the relevant supplier but this does not necessarily mean that your request will be fulfilled. If a request can be fulfilled you may incur an extra charge payable either to us or direct to the hotel. Please note that requests cannot be guaranteed unless we confirm on your booking confirmation that this is a guaranteed requirement. 30. Single Occupancy Single occupancy of rooms when available may be subject to a supplementary charge and this will be shown on the brochure page. 31. Entertainment Some of our hotels arrange additional entertainment. Where this is part of the package details are given on the respective brochure page. Where it is not specified it may still be available but is at the discretion of the hotel and is not guaranteed. It may be withdrawn if there is a lack of demand or for operational reasons. 32. Data Protection Act In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we, and your travel agent, need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as hotels, transport companies etc. The information may also be supplied to security or credit checking companies, public authorities such as customs/ immigration if required by them, or as required by law. Additionally, where your package is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Please note that where information is held by your travel agent, this is subject to your agent s own data protection policy. Your data controller is Marshalls of Sutton on Trent Ltd. You are entitled to a copy of your information held by us. If you would like to see this, please contact us. We retain your full contact details and other information in secure files and electronic storage facilities. We may use this information to contact you by mail, telephone or electronic means. We will provide you with details of other goods and services including those of selected third parties. If you do not wish to receive the further information about products and services [from either ourselves or third parties] please write to the data controller. 33. Publication date and details This brochure was printed on 30th March 2015 in the UK by Burgess Design & Print, Beehive Street, Retford, Notts DN22 6JE.
19 Booking form TOUR TITLE:... DEPARTURE DATE:... lead passenger name:... contact tel no.: Passenger Details: Title Initials & Surname Room Type Pick-up Point HOLIDAY INSURANCE: Unfortunately, due to a change in package holiday regulations, we are unable to sell travel insurance on an individual basis. We strongly recommend that you should take out an insurance policy for your holiday, and such policies are available from many outlets, including Imp Travel, Sincil Street, Lincoln or the Post Office. SPECIAL requirements: We will try to arrange these, but can t always guarantee them SPECIAL requests: PREFERRED COACH SEATS: (Please tick as appropriate, seats allocated on 1st come-1st served basis). Drivers Side Kerb Side Front middle Back Please list in the space below the address(es) of all passengers travelling. All correspondence will be sent to the first address, which must be that of the lead passenger. LEAD PASSENGER Name:... Address: Postcode:... 2nd Address Name:... Address: Postcode:... 3rd Address Name:... Address: Postcode:... 4th Address Name:... Address: Postcode:... Payments: Holiday Cost... Extras... (Pick up charges etc) Signature & Date I have read, understood and accept for myself and all others named above, the conditions and all other information in the brochure. Print name... Total... Deposit Enclosed... ( 50 per person) Balance... (To be paid 12 weeks before departure) Signed...Date... Marshalls of Sutton on Trent Ltd 11 Main Street, Sutton-on-Trent, Newark NG23 6PF
20 Door to Door Service Pick up and return M1 Worksop A1 A60 Mansfield A57 A1 A57 Newark A16 A46 Lincoln A16 This is an opportunity not to be missed, it makes your holiday so much easier. Derby A52 A60 Nottingham Newark on Trent A46 A1 A52 Grantham A17 A52 Sleaford A15 A17 Boston You will be picked up at your door and delivered to your hotel without worrying about your suitcases Just call us for details: Marshalls of Sutton on Trent Ltd Main Street, Sutton-on-Trent, Newark NG23 6PF Designed and printed by Burgess Design & Print, Retford
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