Please begin on page two if your remote looks like the silver or black remote pictured below.

Transcription

1 Please begin on page two if your remote looks like the silver or black remote pictured below. Please begin on page 4 if your remote looks like the remote pictured below. CALL CLICK VISIT 980 N Front Street, North Liberty, IA

2 ENTONE Black Set Top Box Video Troubleshooting Procedures Please begin by reviewing the following list of common set top box problems. If an item listed below accurately describes the problem you are experiencing, follow the instructions given. If the condition persists, call technical support at Common Set Top Box Issues Television is on and the blue power and green link on the set top box are on, but the screen is black: Check to ensure the correct input is selected. Press the TV button and then the Input button (top row, center) until the proper input is selected. NOTE: If the television is connected to the set top box by coax, set the television to channel 3. Press the STB button when complete. Channels will not change: Press the STB button (second button, second row). If connected by coax, television must be set to channel 3. Television is pixeling (scrambled screen): Check all connections to ensure they are tight. Remote no longer turns television on and off or adjusts the volume: Remote may have lost its programming, check the batteries in remote. The remote may need to be reprogramed. Programming remote: Perform the following steps to program the TV and AUX device 1) Locate the device code for your desired device found in the Quick Reference Guide provided with set top box. If the device code cannot be found or does not work after trying, then go to the next section to try the auto-search procedures. 2) Turn on device and with media inserted (if applicable). 3) On the remote control, press a device mode key for 5 seconds (i.e., TV or AUX ). The device mode key will light up. NOTE: Use the AUX mode key to program control of VCR, DVD player, and audio device. 4) Enter the four-digit device code. If performed correctly, the selected device mode key backlight will blink twice. NOTE: If an invalid device code was entered, the selected device mode key will fast blink seven times. Device program mode will be terminated. 5) Aim the remote control at the device and press POWER once. The device should be off. If it does not respond, repeat the above steps. Autoscan- Program additional devices: 1. If the device does not respond to the remote control after trying all devices codes listed for the device brand, or if brand is not listed at all, try searching for device code as follows: 2. Power on the device and on the remote control, press a device mode key (i.e., TV or AUX ) and hold for five seconds. The device mode key will light up. NOTE: Use the AUX mode key to program control of VCR, DVD player, cable box, satellite set top box and audio device. 3. Press the POWER key once and aim new remote at the device. 4. Press either the CH UP key or CH DOWN key for device auto-scan. 5. In this search mode, the remote control will send IR codes from the library in five second intervals. The device key will be on and blink every five seconds while in the device scan mode. 6. If the device turns off, a working code has been found. Press OK once to lock in the code. The selected mode key will blink twice. 7. If all codes for the device are exhausted in the search and the OK is not pressed, the selected device key will fast blink seven times and the search mode will be terminated. How to reboot your set top box: To reboot a set top box, pull the thin black power cord out of the set top box, or unplug the cord from the electrical outlet. Wait five seconds and plug power cord back in. It may take up to five minutes for set top box to reboot. 11/7/13 PJ, MK, SR

3 Change remote batteries: 1. When changing the batteries in a remote, have new batteries ready to install prior to removing the old batteries. 2. Remove battery cover located on the back of the remote. 3. Note the proper direction the batteries need to be installed. 4. Have new batteries ready to install. 5. Remove old batteries and install new batteries. 6. Replace battery cover. Remote Control Guide: 1. TV Selects to control TV 2. STB Puts remote control in STB mode 3. POWER Switches the power on/off for the currently 4. AUX Selects to control AUX device 5. REW Fast rewinds video for VOD / DVR / live TV 6. REPLAY Skips backward 30s of video for VOD / DVR 7. PLAY Plays video for VOD / DVR / live TV 8. STOP Stops video for VOD / DVR / live TV 9. RED DVR 10. GREEN LIVE 11. MENU Shows the on-screen menu 12. OPTIONS Aspect options ratio 13. ARROW KEYS Navigates right, left, up, down in the onscreen guide 14. BACK Not used 15. GUIDE Shows the electronic program guide 16. VOL + / - Increases or decreases volume of the currently selected device 17. MUTE Turns the volume of the currently selected device off 18. NUMBER KEYS Allows direct access to specific channels and menu items 19. INPUT Changes the current A/V input of the selected device 20. FF Fast-forwards the video for VOD / DVR / live TV 21. SKIP Skips forward the video for VOD / DVR 22. PAUSE Pauses video for VOD / DVR / live TV 23. REC Records live TV 24. BLUE Movies 25. YELLLOW Caller ID / or phone 26. INFO Shows on-screen information about the current TV / VOD / DVR program 27. OK Executes the currently selected menu option 28. EXIT Exits the current menu item 29. CH UP/DOWN Changes channel up or down 30. LAST Changes channel to the most recently viewed channel 31. CC Toggles closed captioning on or off Video Troubleshooting Procedure Entone Room Input Device Code

4 ENTONE Silver Set Top Box Video Troubleshooting Procedures Please begin by reviewing the following list of common set top box problems. If an item listed below accurately describes the problem you are experiencing, follow the instructions given. If condition persists, call technical support at Common Set Top Box Issues Television is on and the green stby light on the set top box is on, but the screen is black: Check to ensure the correct input is selected. Press the TV button and then the Input button (top row, center) until the proper input is selected. NOTE: If the television is connected to the set top box by coax, set the television to channel 3. Press the STB button when complete. Channels will not change: Press the STB button (first button, second row). If connected by coax, television must be set to appropriate channel; if the back of remote is silver, set television to channel 3; if the back of remote is black with a #1, set television to channel 10; if the back of the remote is black with a #2, set television to channel 23; if the back of the remote is black with a #3, set television to channel 39. Television is pixeling (scrambled screen): Check all connections to ensure they are tight. Remote no longer turns television on and off or adjusts the volume: Remote may have lost its programming, check the batteries in remote. The remote may need to be reprogramed. Programming remote: Manually program the remote: 1. Turn television on. 2. Press the TV button on the remote (second row, center). 3. Press and hold the Setup button (top row left hand side) until the TV button on the remote blinks twice. 4. Release the Setup button. 5. Enter the four digit television (device) code found in the Quick Reference Guide provided with set top box. If this procedure is performed correctly, the TV button will blink twice. NOTE: If an invalid device code is entered, the TV button will fast blink seven times and device program mode will be terminated. Auto program the remote: 1. Turn television on. 2. Press the TV button (second row, center). 3. Press and hold the Setup button until the TV button on remote blinks twice. 4. Release the Setup button. 5. Press the Power button once and aim remote at the television. 6. Press either the Channel Up button or Channel Down button to activate auto-scan. 7. Be sure remote is facing the television. The TV button will flash every five seconds while in auto-scan mode. 8. If the television turns off, a working code has been found. Press the OK button (in the middle of the black directional keys near the middle of the remote). 9. The TV button on remote will blink twice to confirm. 10. NOTE, if all code sets are exhausted in the search or the OK button is not pressed, the TV button on remote will fast blink seven times and the search mode will be terminated. How to reboot your set top box: To reboot a set top box, pull the thin black power cord out of the set top box, or unplug the cord from the electrical outlet. Wait five seconds and plug power cord back in. It may take up to five minutes for set top box to reboot. 11/7/13 PJ, MK, SR

5 Change remote batteries: When changing the batteries in a remote, have new batteries ready to install prior to removing the old batteries. There are approximately 20 seconds to complete the installation of the new batteries once an old battery has been removed prior to losing the programming of the remote. If remote looses programming, follow the instructions for programming remote above. 1. Remove battery cover located on the back of the remote. 2. Note the proper direction the batteries need to be installed. 3. Have new batteries ready to install. 4. Remove old batteries. 5. Install new batteries. 6. Replace battery cover. Remote Control Guide: 1 SETUP Special key reserved for remote programming functions. 2 INPUT Changes the current A/V input of the selected device. 3 POWER Switches the power on/off for the currently 4 STB Puts remote control in STB mode. 5 TV Selects to control TV. 6 GUIDE Displays electronic program guide. 7 VOL +/- Raises or lowers volume of the currently 8 LAST Changes channel to the most recently viewed channel. 9 PAUSE Pause button for VOD or live channel. 10 CHAPTER Goes to previous or next chapter for VOD. 11 REW/FWD Press to rewind or fast forward for VOD or live channel. 12 NUMBER KEYS Allows direct access to specific channels and menu items. 13 MOVIES Display the VOD menu. 14 RECORD-IT Displays the digital recorder menu. 15 AUX Selects to control AUX device. 16 INFO Displays on-screen information about the current television program. 17 MENU Displays the on-screen menu. 18 EXIT Exits the current menu item. 19 CHANNEL UP/DOWN Changes channel up or down. 20 RECORD Records live channel. 21 STOP Stop button for VOD or live channel. 22 ARROW KEYS Navigates right, left, up, down in the onscreen guide. 23 OK Executes the currently selected menu option. 24 PLAY Play button for VOD or live channel. 25 MUTE Turns the volume of the currently selected device off. 26 PHONE Displays the Caller ID Menu Video Troubleshooting Procedure Entone Room Input Device Code