CA Cloud Service Delivery Platform

Transcription

1 CA Cloud Service Delivery Platform Release Notes Release 1.1

2 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the Documentation ) is for your informational purposes only and is subject to change or withdrawal by CA at any time. This Documentation is proprietary information of CA and may not be copied, transferred, reproduced, disclosed, modified or duplicated, in whole or in part, without the prior written consent of CA. If you are a licensed user of the software product(s) addressed in the Documentation, you may print or otherwise make available a reasonable number of copies of the Documentation for internal use by you and your employees in connection with that software, provided that all CA copyright notices and legends are affixed to each reproduced copy. The right to print or otherwise make available copies of the Documentation is limited to the period during which the applicable license for such software remains in full force and effect. Should the license terminate for any reason, it is your responsibility to certify in writing to CA that all copies and partial copies of the Documentation have been returned to CA or destroyed. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDES THIS DOCUMENTATION AS IS WITHOUT WARRANTY OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. IN NO EVENT WILL CA BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OR DAMAGE, DIRECT OR INDIRECT, FROM THE USE OF THIS DOCUMENTATION, INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOST INVESTMENT, BUSINESS INTERRUPTION, GOODWILL, OR LOST DATA, EVEN IF CA IS EXPRESSLY ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. The use of any software product referenced in the Documentation is governed by the applicable license agreement and such license agreement is not modified in any way by the terms of this notice. The manufacturer of this Documentation is CA. Provided with Restricted Rights. Use, duplication or disclosure by the United States Government is subject to the restrictions set forth in FAR Sections , , and (c)(1) - (2) and DFARS Section (b)(3), as applicable, or their successors. Copyright 2014 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

3 Contact CA Technologies Contact CA Support For your convenience, CA Technologies provides one site where you can access the information that you need for your Home Office, Small Business, and Enterprise CA Technologies products. At you can access the following resources: Online and telephone contact information for technical assistance and customer services Information about user communities and forums Product and documentation downloads CA Support policies and guidelines Other helpful resources appropriate for your product Providing Feedback About Product Documentation If you have comments or questions about CA Technologies product documentation, you can send a message to techpubs@ca.com. To provide feedback about CA Technologies product documentation, complete our short customer survey which is available on the CA Support website at

4 CA Technologies Product References This documentation set references the following products that constitute the CA Cloud Service Delivery Platform. Foundation Products: CA Service Catalog CA Business Intelligence CA Embedded Entitlements Manager (CA EEM) CA Process Automation CA SiteMinder CA Service Desk Manager (CA SDM) Monitoring Service Products: CA Service Operations Insight CA Spectrum CA Nimsoft Monitor

5 Contents Chapter 1: Release Introduction 7 Documentation... 8 Chapter 2: Features 9 CA CSDP Platform Services... 9 Monitoring Service... 9 Service Development Kit Chapter 3: Infrastructure Requirements 11 CA CSDP Platform Appliances Monitoring Service Appliances Chapter 4: Known Issues 15 User Authentication Error Password as clear text in flows CA Nimsoft Initialize Security Customer Groups Linked to Incorrect LDAP Groups Noodle Stage Error CA Service Operations Insight Error for Customers Single Sign On and CA Process Automation Omitted Monitoring Profiles Service Provider Regional Poller Issue Class of Service Polling Intervals Issue Monitoring not Supported for Tenant Specific Poller Data to View Reports is Unavailable Customers Unable to Access Help for Documents Duplicate Entries in CA Spectrum Reports Appendix A: Acknowledgements 21 Contents 5

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7 Chapter 1: Release Introduction Welcome to CA Cloud Service Delivery Platform (CA CSDP) Release 1.1. This document contains information about the product, hardware requirements, known issues, product documentation, and how to contact CA Technical Support (see page 3). Note: The version of the CA CSDP Release Release 1.1 Release Notes on CA Support Online supersedes any other version of the Release Notes. Contact the Solutions Support Team Follow these steps to open a support issue or enhancement request at or at MyCA: 1. Navigate to 2. Click Open a Case on the left side of the screen. 3. Perform the following steps: a. Select CA Cloud Service Delivery Platform as the product name. b. Select the release number. c. Select CA Cloud Service Delivery Platform as the component name. 4. Complete the form to submit your request or issue. These steps route your request or issue to the proper support team. Chapter 1: Release Introduction 7

8 Documentation Documentation You can access and download the latest version of the documents from The following CA CSDP documentation set includes the following deliverables: Implementation Guides Details how to implement and deploy the CSDP platform and monitoring services. Service Offering Development Guide Provides an overview of development guidelines for a service to be deployed and managed through CA CSDP. Service Development Kit (SDK) is a wizard that automates the development of Service Offerings (SO). Overview Guide Provides an overview of CA CSDP along with a list of defined roles for service providers and their customers. Customer Guides Describes the common tasks that customer administrators and customer end users perform. Role-based Guides for Service Providers Describes the different roles of a service provider and how they use CA CSDP. Task-based Guides for Service Providers Describes the tasks that a service provider performs. 8 Release Notes

9 Chapter 2: Features The CA CSDP solution offers the following capabilities: CA CSDP Platform Services Monitoring Service Service Development Kit (SDK) CA CSDP Platform Services The CA CSDP platform offers a set of common capabilities that lets you deploy and manage services, onboard customers, and manage their service offerings. The capabilities are carried out through a unified service portal. The CA CSDP platform offers the following capabilities: Service Deployment You can purchase services from deploy them in your CA CSDP platform environment, and make them available to your customers. The CA CSDP platform extends support to both CA Technologies service offerings (SOs) and non-ca Technologies SOs. You can also activate and manage services for customers. Fulfilling and Provisioning Using this self-service capability, you can provision resources and services, with more capability to collect data for reporting. Monitoring Service The Monitoring Service is the default service that is provided with this solution. This service extends the capabilities of the CA CSDP platform to monitor and assure the availability and performance. The Monitoring Service can detect faults of services or resources that are offered to the customers. Monitoring service offers the following capabilities: Monitoring of Resources and Services Monitors and manages resources, services, service level agreements, and any faults that are associated with them. Chapter 2: Features 9

10 Documentation Data Collection and Metrics Billing Collects data to track and monitor the services, and resources, health, and utilization for reporting purposes. This data can be used to identify faults and so that you can take necessary corrective actions. Generates data that can be used for billing purposes. Collecting Probe Usage Collects the usage of probes from CA Nimsoft, to support the billing utility. To extend the CA CSDP platform capabilities with third-party services, contact your CA Accounts Manager or contact CA Support ( Service Development Kit Services represent an offering as a single, manageable entity that can be instantiated, modified, and operated upon. Services become the single point of flow of interactions between consumers, IT services, and resources. Service Development Kit (SDK) lets you create and maintain Service Offerings (SOs), and package the SO into a service. SDK offers the following capabilities: Wizard Helps you generate the service content. Sample Services Helps you duplicate services from the three sample services provided. 10 Release Notes

11 Chapter 3: Infrastructure Requirements This section outlines the infrastructure requirements for CA CSDP. Detailed implementation instructions are available for the CSDP platform and the service. For more information, see Product Documentation and Help. The system to which you are downloading the appliances must have a minimum of 155 GB free disk space. 100 GB is required for the CSDP platform appliances and 55 GB for the service appliances. CA CSDP Platform Appliances The solution requires a VMware environment with VMware vcenter 4.1 or above, or VMware ESX 4.1 or above, servers for deploying virtual machines. Before you install the appliances, work with your administrator to ensure that the VMware ESX resources meet the following minimum requirements: Number of vcpus: 22 Total RAM: 80 GB Total Storage: 700 GB Number of Static IP addresses: 14 The following table lists the requirements for each appliance: Appliance vcpus RAM Storage Network OSS-SQL 6 x vcpus 20 GB 200 GB Five IP addresses OSS-EEM 6 x vcpus 16 GB 160 GB Five IP addresses OSS-SC 4 x vcpus 16 GB 115 GB Two IP addresses OSS-PAM 4 x vcpus 16 GB 140 GB Two IP addresses OSS-SDM 4 x vcpus 16 GB 145 GB Two IP addresses Important! ESX password must include only alphanumerical characters. Monitoring Service Appliances The solution requires VMware environment with VMware vcenter 4.1or above with VMware ESX 4.1 or above servers for deploying virtual machines. Chapter 3: Infrastructure Requirements 11

12 Documentation Before you install the appliances, work with your administrator to ensure that the VMware ESX resources meet the following minimum requirements: Number of vcpus: 22 Total RAM: 80 GB Total Storage: 700 GB Number of Static IP Addresses: 13 Central Deployment The following table lists the requirements for each appliance: Appliances vcpus RAM Storage Network MaaS-SOI GB 18 GB to 40 GB One IP address MaaS-Spectrum GB 40 GB to 80 GB Two IP addresses Nimsoft UMP MaaS-UMP 2 4 GB 44 GB maas-rpol 2 4 GB 44 GB Nimsoft NMS maas-nms1 2 8 GB 89 GB maas-nms2 2 8 GB 89 GB Spectrum maas-oneclick 2 4 GB 44 GB maas-spectrum 2 8 GB 48 GB maas-ss 2 4 GB 44 GB SOI maas-soi 2 8 GB 48 GB Two IP addresses Four IP addresses Three IP addresses One IP address Regional Deployment The following table lists the requirements for each appliance: Appliances vcpus RAM Storage Network Nimsoft MaaS- Nimsoft Regional Hub 2 4 GB 44 GB Nimsoft Regional Poller 2 4 GB 44 GB Spectrum Two IP address One IP address 12 Release Notes

13 Documentation Spectrum Regional (MaaS-DSS) 2 8 GB 43 GB Chapter 3: Infrastructure Requirements 13

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15 Chapter 4: Known Issues The following issues apply to CA Cloud Service Delivery Platform Release 1.1. The list contains the issues that occur in components. User Authentication Error Symptom: If CA Embedded Entitlements Manager is down or powered off, user authentication in CA Service Desk Manager can fail. Solution: If OSS-EEM1 is down, the CA SDM authentication fails. CA SDM must be configured to point to the other EEM (OSS-EEM2) and vice versa. Manually point CA Service Desk Manager to the CA Embedded Entitlements Manager server with the following steps. Follow these steps: 1. Log in to CA Service Desk Manager as an administrator. 2. Launch the Services Control Panel. 3. Stop the service CA Service Desk Manager Server. 4. Navigate to the file C:\Program Files (x86)\ca\service Desk Manager\NX.env. 5. Change the 6. Change the 7. Save the NX.env file. 8. From the Services Control Panel, restart the service CA Service Desk ManagerServer. Chapter 4: Known Issues 15

16 Documentation Password as clear text in flows Symptom: When you add a user, a tenant, bulk upload users, or modify a password for a user, the password appears as clear text in the CA Process Automation flows. Solution: The user or tenant must log in to CA Service Catalog and change the password at the earliest. CA Nimsoft Initialize Security Symptom: When the Infrastructure Manager is opened for the first time after MaaS appliances are turned ON, the following warning message opens: "No security enabled within the selected domain. Do you want to initialize security?" If you click No, the connection to Nimsoft IM cannot be made. If you click Yes, CA Nimsoft re-initializes the security. During the initialization, all the ACLs that are created and the probe administration details are lost. Solution: Reinitialize the security. Follow these steps: 1. Log in to CA Nimsoft IM using Administrator account. 2. Go to Security, Manager ACLs and add the ACL that is linked to LDAP group. The LDAP must belong to umpadmin@oss.ca. The Infrastructure Manager opens with the following warning message: No security enabled within the selected domain. Do you want to initialize security? 3. Click Yes. The Initial User window opens. 4. Enter the password. The CA Nimsoft re-initializes the security. 16 Release Notes

17 Documentation Customer Groups Linked to Incorrect LDAP Groups Symptom: The customer groups are linked to wrong LDAP groups. Solution: Create Access Control Lists (ACLs) and provide the LDAP group with permissions. For more information, see section Create Access Control Lists in CA Nimsoft, in the Monitoring Service Implementation Guide. Noodle Stage Error Symptom: In the noodle stage, the following error message appears in the CA CSDP service portal. "Indicates error at noodle stage. More details in SPS logs." Solution: Refresh the browser and continue your task. CA Service Operations Insight Error for Customers The customer or tenant user receives the following error: "Security settings prevent viewing this record." The error appears because the customer cannot log in to CA Service Desk Manager using the link from CA Service Operations Insight. Single Sign On and CA Process Automation Symptom: Single Sign On does not work in CA Process Automation when you open CA Process Automation from the following processes: Service Development Kit > Edit Entry Point Content offering Service Development Kit > Edit Run Book Automation Content Tracking tab in Catalog request Chapter 4: Known Issues 17

18 Documentation Solution: To open the required process, provide the log in credentials in CA Process Automation. Omitted Monitoring Profiles The following monitoring profiles in the Monitoring Service are omitted from the CA CSDP Release 1.1. VMWare LDAP We have identified the issues and are currently working on it. An update will be made as soon as the issues are resolved. Service Provider Regional Poller Issue Remote Monitoring via Service Provider Regional Poller is not supported. Class of Service Polling Intervals Issue Polling interval for DNS, DHCP not supported for CoS attribute value below five minutes. Monitoring not Supported for Tenant Specific Poller Monitoring Profiles are not loaded onto the tenant specific poller in CA Nimsoft. Therefore, the tenant specific poller is not monitored in this release. Data to View Reports is Unavailable Symptom: Data is not available in CA Business Intelligence-CA Spectrum reports such as, Asset, Availability, and Event. 18 Release Notes

19 Documentation Solution: Enable Asset Polling on CA Spectrum. To view the CA Spectrum asset, availability, and event reports, perform the following procedure: Follow these steps: 1. Open the Browser and type the URL: 2. Log in with the following credentials: User name: Spectrum Password: 3. Click the Administration tab. 4. Navigate to Report Manager. 5. Click SPECTRUM Status on the left pane. A list of servers that SRM monitors displays on the right pane. 6. Select the Monitor? check box for the maas-ss landscape. 7. Click Update Monitored Servers. The Asset Polling? and Event Processing? check boxes are enabled and auto-selected. 8. Ensure that all three check boxes are selected. You have enabled asset polling on CA Spectrum. Customers Unable to Access Help for Documents The roles Customer Administrator and Customer End User are unable to access the CA CSDP Release 1.1 Bookshelf through the CA Service Catalog user interface. Duplicate Entries in CA Spectrum Reports Duplicate entries are generated in CA Business Intelligence-CA Spectrum reports such as, Asset, Availability, and Event. Chapter 4: Known Issues 19

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21 Appendix A: Acknowledgements The Notice file and the third-party software license agreements are available in the CA CSDP Bookshelf. Appendix A: Acknowledgements 21