Business Development Consultant

Transcription

1 Job Title: Business Development Consultant Job Grade: Band 4 Directorate: Job Reference Number: Schools, Children and Families P01506 The Role To provide marketing and sales of web based Target Tracker products, including developing plans, finding new business and developing existing markets To develop marketing strategies and literature for the web based Target Tracker products aimed at the educational market. Job Purpose The Target Tracker team produces, sells and supports a range of web based products used in schools and Local Authorities. As Business Development Coordinator, you will be responsible for the design and delivery and implementation of the marketing strategy for the Target Tracker Web-based programs. You will work with the Project Manager and Business Development Manager to ensure campaigns are based on clear baseline research. You will be expected to liaise with individual schools, local clusters and Local Authorities to increase the customer base and manage the renewal of existing contracts. Key Accountabilities Provide a first class level of service to all of our customers through: Promoting and selling the full range of Target Tracker products in order to meet sales targets as set out in their performance management Liaising with schools, local clusters and Local Authorities to bring in new customers, subscriptions and renew existing contracts Organising the design, printing, delivery and use of promotional literature and advertising for web based products Organising, booking and attending relevant conferences and exhibitions Delivering training on Governance based products Ensuring that enquiries are responded to in adherence to, all internal and external service levels and targets

2 Have a thorough knowledge of Target Tracker software and be able to conduct a needs analysis on client groups to ensure that the correct products are provided and recommended to match their needs. Providing technical support in the office by investigating and diagnosing technical problems that arise and help to find solutions Knowledge, Skills and Experience 5 GCSE and 2 A levels (or equivalent), plus a degree or relevant experience Knowledge of UK education systems A thorough knowledge of pupil assessment tracking; school self evaluation and school governance Understanding of the School Performance management process Proven customer services skills and the ability to deal with our knowledgeable software user base An understanding of marketing and selling in the education sector Proven track record in selling subscription Web based software. Experience of show-casing Software at large and small exhibitions. The ability to work to (and meet) targets and deadlines Previous experience of using online CRM systems Experience of using Microsoft Office products appropriately Ability to work in a dedicated team Experience of using telephone for technical support and sales Use of remote working software for demonstrations and technical help Values and Behaviours Passionate - about achieving results Constantly strives to do an excellent job for the Council Learns from mistakes Is professional and positive Takes responsibility for monitoring and achieving own targets Responsive - to customers needs Listens and responds to every customer in ways that show courtesy, respect and understanding of their individual needs

3 Maintains clear communication with customers concerning expectations and progress Takes responsibility for resolving customer queries and responding to requests, within service standards/timeframes Receives and acts on customer feedback positively to improve own customer service Inspirational - and bold in thinking and solutions Is receptive to change, being open to new ways of working Acts promptly and decisively to overcome obstacles and provide solutions Takes opportunities to progress the work and avoid problems in the short term Applies good practice to meet service or Council needs Supportive - of others input and perspective, working as one Treats colleagues with respect and values them as individuals Maintains positive relationships with colleagues Supports colleagues and is flexible towards others needs Practices open and honest two-way communication, listening to others and actively sharing information Contributes to team dialogue/meetings in order to develop own and team s performance Motivating - others and trusting them to deliver Encourages others, acknowledges their efforts Shares skills and knowledge in areas of own expertise, to support others Makes sure those they are working with have all the necessary information to do the job

4 Safeguarding Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. Pre-Employment Checks appropriate to this Job Profile Essex County Council (ECC) is committed to ensuring all recruitment is undertaken fairly, effectively, safely and in accordance with legislation. The information below provides pre-employment screening guidance for candidates applying to this job at Essex County Council. Role Requirement: Not working with children or vulnerable adults and with no access to sensitive information relating to children or vulnerable adults Pre-Employment Check References Medical Eligibility / Right to work in the UK Regulatory qualifications and professional registration (subject to role) Definition A minimum of two employer references will be required- one of which must be the last employer. Any gaps of 4 weeks or more will be explored by the manager at interview stage. Where appropriate additional character references will be taken up All new recruits and employees whose role changes significantly are required to complete a medical health questionnaire Proof is required and original documentation will be sought i.e. passport or full birth certificate Original qualification certificates and proof of registration with a professional body are required (if applicable)

5 Self Declaration (Spent and unspent convictions) CRB Enhanced Level (renewed every three years) SWIFT / Protocol (Vulnerable People and Young Children Team only) A declaration of spent and unspent convictions must be completed by employees who work with vulnerable adults or children The CRB (Criminal Records Bureau) check will be sought by ECC before a start date is agreed A check against the individuals name on the Social Care electronic database will be administered