Your Flood Guide. Information and forward planning. Click to Start

Size: px
Start display at page:

Download "Your Flood Guide. Information and forward planning. Click to Start"

Transcription

1 Your Flood Guide Information and forward planning Click to Start

2 The risk from flooding is one faced by millions of households in the UK. Whether it is from rivers, seas, surface water flooding, or from the more unpredictable groundwater flooding; floods can cause large scale damage and stress. To help, this guide aims to provide useful, straightforward advice for homeowners to prepare for a flood, act in the event, and begin recovery. It builds on lessons learned from significant flooding in recent years, such as Gloucestershire in 2007 and the UK-wide floods of 2012, 2013 and Practical information makes it easier for you to plan and manage the risks that may affect your home. The guide gives helpful tips and valuable guidance on what to do and who to contact for general advice. The design allows easy access to simple, straightforward advice on gauging your risk, the best actions to take including flood defences, what to do in an emergency and how to cope with the aftermath. Making an insurance claim is a priority in these situations, and by following the recommended actions at the outset, your claim should be settled more easily. And as you may not have your computer to hand during a flood, this mobile version of the guide can be accessed and downloaded on your smartphone. You can also print it off as a hard copy. We hope that you will find this guide a useful tool in coping with floods, before, during and after the event. Anne Torry Managing Director, Zurich Municipal 2

3 About this guide Contents AM I AT RISK FROM FLOODING? 4 HOW DO I PREPARE FOR A FLOOD EMERGENCY? Sign up for flood warnings 5 Flood alert and flood defences 5 Your flood plan 6 Flood warning system 6 Emergency kit checklist 7 WHAT DO I DO IF MY HOME HAS BEEN FLOODED? The three step clean up 8 Do s and don ts 9 Making a claim 10 Insurance FAQs 11 EMERGENCY CONTACTS 12 This guide provides useful, straightforward advice to help protect your family, your home and your possessions in the event of a flood and the aftermath impact. It gives helpful tips and valuable guidance on what to do and who to contact for general advice as well as financial assistance. 3

4 AM I AT RISK FROM FLOODING? Assessing your risk Flood damage costs the UK an estimated 1.1bn per year. Over 5.2 million (one in six) properties in England are at risk of flooding from rivers, the sea, or surface water. Some indicators of risk: Your property is near the sea, river or stream. Your home is in a hollow or at the bottom of a hill where floodwater could collect. Your/your neighbours drains have overflowed recently. Different types of flooding: Proximity to watercourses like a river or the sea is a well known source of flood risk. However there are others that you should be aware of: One example is Surface Water Flooding: When rainwater does not drain away through the normal drainage systems or soak into the ground, but lies on or flows over the ground instead. This example of flooding can be difficult to predict but nearly four million properties are susceptible to it. Insurance claims for surface water flooding from the 2007 floods outnumbered claims for river or tidal flooding by 6:1. If in doubt: The Environment Agency and SEPA website postcode finder will also help you determine whether your home is at risk from flooding by nearby rivers. 4

5 PLANNING FOR EMERGENCY Sign-up for flood warnings Floodline Warnings Direct is a free service which sends you a direct message when flooding is expected and may affect your property or home. Flood warnings will give you time to prepare for flooding which could save you time, money and heartache. You can receive warnings by telephone, mobile, , SMS text message or fax, whichever you prefer. Floodline Warnings Direct Floodline Warnings for Scotland sepa.org.uk/flooding You can also sign up for Floodline Warnings Direct by calling Floodline on or Typetalk Flood Defences Water can enter your home via a number of different routes, these include: Walls and floors. Doors, windows, airbricks and vents. Drains, sewers and pipeworks. Flood defences can be purchased to help tackle this. They can be divided into two categories: a) Dry Proofing (flood resistance) measures to keep water out of the building (e.g. permanent/moveable flood barriers, non-return valves on sewers to prevent back flow, etc.). b) Wet Proofing (flood resilience) These safeguard your home once floodwater has entered (e.g. flood resistant building materials in floors, raising electrical wiring above expected flood levels). For a full list of available flood protection products for your home, as well as links to certified suppliers, please visit: Flood Protection Association thefpa.org.uk OR National Flood Forum s Blue Pages bluepages.org.uk AND The Environment Agency s How to make a Flood Plan PLANNING FOR EMERGENCY 5

6 Flood warning system The flood warning system consists of the following warnings: ALL CLEAR Flooding of low-lying land and roads is expected. Flooding of homes and businesses is expected. Act now. Act now! Severe flooding is expected with extreme danger to life and property. No further flooding is expected. Water levels will start to go down. What to do Monitor local news and weather forecasts. Be aware of water levels near you. Be prepared to act on your flood plan. Check on the safety of pets and livestock. Charge your mobile phone. Make a list now of what you can move away from the risk. What to do Move cars, pets, food, valuables and important documents to safety. Get flood protection equipment in place. Turn off gas, electricity and water supplies if safe to do so. Be prepared to evacuate your home. Protect yourself, your family and help others. Act on your flood plan. Roll up carpets and rugs, hang curtains over rods. Inform friends, neighbours and relatives that you may need to leave your home. Move any large or loose items in your garden or weigh them down. Get your emergency kit together. What to do Collect things you need for evacuation. Turn off gas, electricity and water supplies if safe to do so. Stay in a high place with means of escape. Avoid electricity sources. Avoid walking or driving through flood water. In danger call 999 immediately. Listen to emergency services. Act on your flood plan. What to do Keep listening to weather reports. Only return to evacuated buildings if you are told it is safe. Beware sharp objects and pollution in flood water. If your property or belongings are damaged, contact your insurance company. Ask their advice before starting to clean up.! Read flood warnings in local and regional newspapers, listen to the news on TV and local radio stations and on the Environment Agency or the Scottish Environment Protection Agency (SEPA) websites. Try not to act purely on information from social media, even the best intentioned updates could be inaccurate and increase risks. PLANNING FOR EMERGENCY 6

7 Emergency kit Use the checklist opposite to ensure you have all the items you re likely to need if you re affected by flooding. Torch. Batteries (not rechargeable). Portable radio (wind-up preferable). Mobile phone. First-aid kit with essential prescription/medication/ repeat prescription form. Bottled water (check use-by date). Non-perishable food items (including energy or cereal bars). Children s essentials (milk, baby food, sterilised bottles and spoons, nappies, wipes, nappy bags, clothing, comforter, teddy or favourite toy). Insurance documents, other important documents. Insurance emergency helpline found in your policy booklet or on their website, local council and emergency services numbers, family and friends telephone numbers, local radio frequencies. Camera to record damage for insurance purposes. Emergency cash. Blankets, warm clothes. Wash kit and essential toiletries (including toilet paper and wet wipes). Additional items for flood kit: wellington boots, waterproof clothing, rubber gloves. PLANNING FOR EMERGENCY 7

8 AFTER THE FLOODS If you are unfortunate enough to be flooded, here are a few pointers for when you first get home. First steps Clean taps and run them before use. Have power and gas supplies checked by a professional electrician or gas plumber before turning them back on. Throw away food (including freezer items if power has been off) that may be contaminated and restock your supplies. The three-step clean-up If practicable, don t fully reoccupy your property until it has been possible to: 01 Remove water and mud The Fire & Rescue Service can pump out standing water but will charge for non-emergencies. Otherwise use a pump (from hire or DIY shop), or use buckets followed by a wet/dry vacuum. Shovel out mud (which may be contaminated) then hose out or use a garden sprayer. See overleaf for safety advice. 02 Clean and disinfect Wear protective clothes, boots and rubber gloves. Use a brush, soapy water and heavy duty cleaner, then rinse. Floodwater may be contaminated so disinfect all areas affected after cleaning. Make sure you wash your hands with disinfectant after cleaning up. Disinfecting also avoids mildew and moulds. 03 Dry Take furniture, bedding and clothing outside, to avoid mould. Use fans plus industrial heaters and dehumidifiers. Have the central heating on at 22 C or above. Drying out needs to be controlled and can take weeks or even months. If it is done too quickly it can cause damage to the structure. Good ventilation is essential keep windows and doors open on dry days and remove any air brick covers. 8

9 Some handy tips If you have contents insurance, don t throw anything away if you are planning to claim for it it is evidence! Waste Disposal Some flood waste may be taken away by the normal refuse collection, but normally it will need to be loaded into skips. Local councils may sometimes provide these. Otherwise contact a skip hire company (you will need a licence to put a skip on a public highway). Waste taken to local tips will be classified as controlled waste and must be handled properly. Waste management firms can be found in the Yellow Pages or on the yell.com website. Do s and Don ts: Do: Keep extension cables out of water and wear rubber boots. Avoid enclosed areas which may not be ventilated and where hazardous fumes may build (e.g. garages and cellars). Wash cuts and grazes and cover with a waterproof plaster. Call the National Grid immediately if you smell gas or suspect a leak. Tell your insurance company or speak to your landlord if turning off power involves disabling an alarm required by your policy. Take extra precautions over water used for formula-fed infants. Beware of rogue traders and cold callers who may try to exploit the aftermath of flood hit areas. Check your insurance policy to confirm if the cost of any electricity used to run the equipment will be reimbursed to you as part of the claim. DON T: Walk through floodwater. 15cm of fast-flowing water can knock you over. Walk along river banks or cross river bridges if avoidable they may collapse in extreme situations. Let children play in floodwater. It may be contaminated with sewage and there is a drowning risk. Re-enter your home unless you are sure it is safe to do so.! Your insurer will arrange for a loss adjuster and other specialists to visit your home to assess the damage. They will project manage much of the clear up, so speak to them before acting on anything. If you are a tenant, you will need to speak to your landlord about this. AFTER THE FLOODS 9

10 Claiming with any insurer should be as effortless as possible. They re here to help.! All insurers have their own level of assistance and cover so do check with your insurer as to what you can expect. If you are a tenant, you need to speak to your landlord about this. Making a claim Working with your insurer Depending on the level of flood damage you incur, your insurer will undertake a number of the following actions where appropriate. They will: Confirm the level of cover you have for funding alternative accommodation and related costs. Arrange for a loss adjuster and/or other specialists to visit your home. Arrange for a suitable specialist to design and install a drying and cleaning regime. Depending on the nature of the construction, it may be necessary to undertake some stripping out to assist in the drying process. Your insurer should have specialists in these types of claims and will make the necessary decisions regarding the extent of any stripping out work required. Arrange for repair work to get under way as soon as possible. For example, the replacement of kitchen units if they were damaged beyond repair. Confirm if you will need to vacate the property for your own safety and to ensure more effective and efficient repairs may be undertaken. Information that will help your claim includes: the time your property was flooded, how long the water was in your home and the depth it was flooded to making a mark on the wall if you can. If the decision to move out of the property has been taken, make sure that your insurer, nominated specialist, and if appropriate, landlord are notified of your new contact details. If you have had emergency repairs done before you alerted your insurer, keep the receipts to add to your claim. This also applies if your insurer has advised you not to make emergency repairs, except where absolutely necessary. AFTER THE FLOODS 10

11 Insurance FAQs Q Q What if I m asked for a deposit for alternative accommodation? Check with your insurer that if a deposit is needed for a rented property that they can assist with this. In most cases, this would be deducted from the final settlement made for alternative accommodation. How will the repairs be undertaken to my property? Provided you have an adequate sum insured then subject to policy limits the repairs should be undertaken to put you back in the position you were in prior to the damage. Before work begins your insurer should provide a proposal of exactly what will happen. This should include anticipated timescales, subject to change as works proceed. If you have to move to alternative accommodation, you will need to seek agreement from the contractor to return to the house whilst repairs are being undertaken. Q Q What about my contents? If your contents are insured, a loss adjuster or other suppliers will advise you on what can and what can t be restored, which will depend on the nature and construction of the item and the type of contamination. My kitchen is out of action. What am I going to do about food? Depending on individual circumstances, your insurer may be able to assist you with a reasonable amount for the cost of food whilst you are without cooking facilities. AFTER THE FLOODS 11

12 Emergency contact details MCD/ ( ) (09/14) RRD You may find it useful to complete these contact numbers which you should find in your telephone directory or online. Emergency services (if life is at risk) Floodline Police (non-emergency) Fire and rescue (non-emergency) County council (emergency) Your district council Your parish/town council NHS non emergencies Gas leaks Electricity faults Your water company Your doctor Your nearest hospital Your insurance emergency helpline Policy number Your local radio station frequency Zurich Municipal is a trading name of Zurich Insurance plc. A public limited company incorporated in Ireland. Registration No Registered Office: Zurich House, Ballsbridge Park, Dublin 4, Ireland. UK Branch registered in England and Wales. Registration No. BR7985. UK Branch Head Office: The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire PO15 7JZ. Zurich Insurance plc is authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. These details can be checked on the FCA s Financial Services Register via their website or by contacting them on Our FCA Firm Reference Number is Copyright Zurich Insurance plc All rights reserved. Reproduction, adaptation, or translation without prior written permission is prohibited except as allowed under copyright laws You might find it useful to complete and print off these contact numbers. 12

Your Flood Guide. Information and forward planning

Your Flood Guide. Information and forward planning Your Flood Guide Information and forward planning The risk from flooding is one faced by millions of households in the UK. Whether from rivers and seas, or from more unpredictable surface water, floods

More information

Partner of. Flood guide. Information and forward planning. Here to help your world.

Partner of. Flood guide. Information and forward planning. Here to help your world. Partner of Flood guide Information and forward planning Here to help your world. Contents This guide provides useful, straightforward advice for homeowners to prepare for a flood and cope with the aftermath.

More information

During a flood Practical advice on what to do to stay safe in a flood

During a flood Practical advice on what to do to stay safe in a flood During a flood Practical advice on what to do to stay safe in a flood We are the Environment Agency. It s our job to make people aware of flooding from rivers and the sea, provide flood warning services

More information

During a flood. Practical advice on what to do to stay safe in a flood

During a flood. Practical advice on what to do to stay safe in a flood During a flood Practical advice on what to do to stay safe in a flood We are the Environment Agency. It s our job to make people aware of flooding from rivers and the sea, provide flood warning services

More information

FLOOD BULLETIN: Advice for UNISON members affected by or worried about flooding. www.unison.org.uk/thereforyou

FLOOD BULLETIN: Advice for UNISON members affected by or worried about flooding. www.unison.org.uk/thereforyou FLOOD BULLETIN: Advice for UNISON members affected by or worried about flooding In the wake of recent flooding, UNISON Welfare has issued the following guidance for members and to assist branch officers

More information

Flooding advice & guidance

Flooding advice & guidance Flooding advice & guidance Conwy County Borough Council Environment Department www.conwy.gov.uk Useful contacts Conwy County Borough Council 24 hour flood response: 01492 577999 www.conwy.gov.uk/flooding

More information

Flood advice. Help and advice to be prepared and stay safe

Flood advice. Help and advice to be prepared and stay safe Help and advice to be prepared and stay safe 1 Dear Householder or Business Proprietor Many factors ranging from climate change to the historical settlement patterns in Cornwall and the impact of man made

More information

Flooding: Advice for the Public

Flooding: Advice for the Public Flooding: Advice for the Public This document contains advice on: planning for flooding before it happens, what to do during a flood, recovering and cleaning up after a flood Public Health England has

More information

What to do before, during and after a flood

What to do before, during and after a flood Suffolk Flood Risk Management Partnership What to do before, during and after a flood Practical advice on what to do to protect yourself and your property If you need help to understand this information

More information

A Guide to Flood Resilient Repairs

A Guide to Flood Resilient Repairs A Guide to Flood Resilient Repairs A Guide to Flood Resilient Repairs Some five million people live under the threat of flooding that s one in ten houses in the UK and 200,000 are very high risk. This

More information

flood guide Somerset Flood Guide A Guide for Local Residents Somerset Local Authorities Civil Contingencies Partnership Includes Emergency Guide

flood guide Somerset Flood Guide A Guide for Local Residents Somerset Local Authorities Civil Contingencies Partnership Includes Emergency Guide Somerset Flood Guide A Guide for Local Residents Somerset Local Authorities Civil Contingencies Partnership April 2009 Includes Emergency Guide flood guide Foreword Dear Resident, The risk of flooding

More information

Scottish. Flood Forum supporting flood risk communities. Ready for flooding Before, during and after.

Scottish. Flood Forum supporting flood risk communities. Ready for flooding Before, during and after. Scottish Flood Forum supporting flood risk communities Ready for flooding Before, during and after. Contents Am I at risk from flooding? Your house may be at risk from flooding if Am I at risk from flooding?

More information

After a flood. Practical advice on recovering from a flood

After a flood. Practical advice on recovering from a flood After a flood Practical advice on recovering from a flood 11558_Flood leaflets_after_v6.indd 1 19/11/07 15:15:15 We are the Environment Agency. It s our job to make people aware of flooding from rivers

More information

Ready for flooding Before, during and after. www.environment-agency.gov.uk. National Flood Forum

Ready for flooding Before, during and after. www.environment-agency.gov.uk. National Flood Forum Ready for flooding Before, during and after. www.environment-agency.gov.uk National Flood Forum Contents Am I at risk from flooding? Am I at risk from flooding? 1 Distractions, housebreaking Preparing

More information

What to do before, during and after a flood. Practical advice on what to do to protect yourself and your property

What to do before, during and after a flood. Practical advice on what to do to protect yourself and your property What to do before, during and after a flood Practical advice on what to do to protect yourself and your property We are the Environment Agency. It s our job to make people aware of flooding from rivers

More information

RESPONDING TO MAJOR FLOODS

RESPONDING TO MAJOR FLOODS RESPONDING TO MAJOR FLOODS What to expect from your home insurer How to minimise potential impact of flooding What if your home has been flooded The flood claims process Introduction This leaflet explains

More information

What to do before, during and after a flood. Practical advice on what to do to protect yourself and your property

What to do before, during and after a flood. Practical advice on what to do to protect yourself and your property What to do before, during and after a flood Practical advice on what to do to protect yourself and your property We are the Environment Agency. It s our job to make people aware of flooding from rivers

More information

HOUSEHOLD FLOOD PLAN

HOUSEHOLD FLOOD PLAN HOUSEHOLD FLOOD PLAN INTRODUCTION Flooding can happen quickly and often when you least expect it. It can be a devastating and traumatic experience. Having a flood plan for your household can reduce your

More information

Scottish. Your household flood plan. Flood Forum supporting flood risk communities. A practical guide prepared by The Scottish Flood Forum

Scottish. Your household flood plan. Flood Forum supporting flood risk communities. A practical guide prepared by The Scottish Flood Forum Scottish Flood Forum supporting flood risk communities Your household flood plan A practical guide prepared by The Scottish Flood Forum About this plan Flooding can happen very quickly and often when you

More information

Flood Warning & Evacuation Plan

Flood Warning & Evacuation Plan 1.00 Planning and Procedures for Staff / Management This Evacuation Plan records the contingency measures that have been drawn up to provide maximum safety to the management and staff using Esperanto Way

More information

Flooding - Worksheet 1-5

Flooding - Worksheet 1-5 Flooding - Worksheet 1-5 1. Fascinating Facts 1 - Flooding in Scotland 2. Fascinating Facts 2 - Who does what 3. Fascinating Facts 3 - Preparing for a flood 4. Flood quiz 5. Flood quiz answer sheet Aims

More information

Preparing Your Business for a Flood

Preparing Your Business for a Flood CHECKLISTS Before a Flood Stay in touch with what s happening and listen for warnings and advisories through the media or through local community messaging. A flood watch means flooding is possible. A

More information

would your business stay afloat? A guide to preparing your business for flooding

would your business stay afloat? A guide to preparing your business for flooding would your business stay afloat? A guide to preparing your business for flooding Flooding is the most common and widespread natural disaster in the UK. Since 1998 there has been at least one serious flood

More information

Responding to major floods: What to expect from your home insurer

Responding to major floods: What to expect from your home insurer Responding to major floods: to expect from your insurer This leaflet explains how your insurance company will respond in an emergency situation where many thousands of s have been affected by flooding.

More information

Your safety after a flood in your home

Your safety after a flood in your home Your safety after a flood in your home We understand that if you have suffered a flood in your property it can be a very distressing time for you and your family. We hope that this advice provides you

More information

FLOOD RISK. Your guide to preparing for floods

FLOOD RISK. Your guide to preparing for floods FLOOD RISK Your guide to preparing for floods 2 Flood Risk In England & Wales over 5.2 million properties are at risk of flooding from rivers, the sea or surface water. That is 1 in 6 properties. The winter

More information

#floodaware. www.westsussex.gov.uk/flooding. Your essential. Flood Guide. Information and forward planning. National Flood Forum

#floodaware. www.westsussex.gov.uk/flooding. Your essential. Flood Guide. Information and forward planning. National Flood Forum www.westsussex.gov.uk/flooding #floodaware Your essential Flood Guide Information and forward planning National Flood Forum About this guide This guide has been produced by West Sussex County Council as

More information

Riparian owners (of the river bank) have the prime responsibility to maintain their element of a watercourse.

Riparian owners (of the river bank) have the prime responsibility to maintain their element of a watercourse. 7 November 2012 Introduction This leaflet provides information and advice on Flooding emergencies. Roles & Responsibilities Property Owners: Under common law, property owners have the main responsibility

More information

HOME FLOODSAFE TOOLKIT FOR EMERGENCY HELP IN FLOODS AND STORMS CALL THE SES ON 132 500 www.ses.tas.gov.au

HOME FLOODSAFE TOOLKIT FOR EMERGENCY HELP IN FLOODS AND STORMS CALL THE SES ON 132 500 www.ses.tas.gov.au HOME FLOODSAFE TOOLKIT FOR EMERGENCY HELP IN FLOODS AND STORMS CALL THE SES ON 132 500 www.ses.tas.gov.au WHERE POSSIBLE, USE FLOOR COVERINGS, FURNITURE AND FITTINGS THAT ARE FLOOD RESISTANT Tick the actions

More information

DWELLING ADJACENT TO 2, FIELD LANE, MORTON, NR GAINSBOROUGH, LINCOLNSHIRE.

DWELLING ADJACENT TO 2, FIELD LANE, MORTON, NR GAINSBOROUGH, LINCOLNSHIRE. FLOOD EMERGENCY PLAN FOR DWELLING ADJACENT TO 2, FIELD LANE, MORTON, NR GAINSBOROUGH, LINCOLNSHIRE. MARCH 2014 Introduction In accordance with Environment Agency advice this Flood Emergency Plan is proportionate

More information

What to do before, during and after a flood. Practical advice on what to do to protect yourself and your property.

What to do before, during and after a flood. Practical advice on what to do to protect yourself and your property. What to do before, during and after a flood Practical advice on what to do to protect yourself and your property. Natural Resources Wales is a Welsh Government Sponsored Body. Its purpose is to ensure

More information

After a Fire or Flood

After a Fire or Flood After a Fire or Flood Some help and advice Advice after a Fire Your property is your responsibility when the firefighters leave. If you intend to leave your property unattended: Lock all windows and doors,

More information

RETURNING HOME SAFELY AFTER FLOODING. Keep yourself safe and healthy, with these simple checklists.

RETURNING HOME SAFELY AFTER FLOODING. Keep yourself safe and healthy, with these simple checklists. RETURNING HOME SAFELY AFTER FLOODING Keep yourself safe and healthy, with these simple checklists. BEFORE RETURNING HOME Do not return home until your local municipality and/or authorities announce you

More information

How To Prevent Flooding From Groundwater

How To Prevent Flooding From Groundwater Flooding from groundwater Practical advice to help you reduce the impact of flooding from groundwater We are the Environment Agency. It s our job to make people aware of flooding from rivers and the sea,

More information

AXA InsurAnce Flood GuIde

AXA InsurAnce Flood GuIde AXA InsurAnce Flood GuIde Commercial premises WELCOME TO AXA Introducing AXA One of the world s largest insurers With more than 52 million customers across the globe, AXA is one of the world s largest

More information

City of Freeport, Illinois

City of Freeport, Illinois City of Freeport, Illinois GEORGE W. GAULRAPP 230 W. Stephenson Street MAYOR Freeport, Illinois 61032 Telephone (815) 235-8200 Facsimile (815) 232-7925 July 26, 2010 Dear Resident: Last week brought eleven

More information

Before. Here is a list of recommended items that will help you in the recovery process:

Before. Here is a list of recommended items that will help you in the recovery process: 2 3 floor Recovery Canadian Floods are the most frequent natural disaster in Canada. Happening at any time of the year, floods are most often caused by heavy rainfall or rapid snow melting. Often times,

More information

Environment Agency 0800 807 060. Anglian Water 03457 145 145. Local Authority Contact your own local authority directly for more information.

Environment Agency 0800 807 060. Anglian Water 03457 145 145. Local Authority Contact your own local authority directly for more information. NUMBERS USEFUL Environment Agency 0800 807 060 Anglian Water 03457 145 145 AND CONTACTS DEALING WITH FLOODING FROM Local Authority Contact your own local authority directly for more information. SEWERS

More information

would your business stay afloat?

would your business stay afloat? would your business stay afloat? A guide to preparing your business for flooding Environment Agency A guide to preparing your business for flooding 0 Flooding is the most common and widespread natural

More information

What to do if sewage floods your property

What to do if sewage floods your property What to do if sewage floods your property This leaflet will answer some of your questions and concerns, as well as give you helpful information and advice. What we will do for you Sewer flooding is unpleasant

More information

Cleaning up after sewage backup

Cleaning up after sewage backup Be prepared Being prepared before an emergency strikes will benefit you greatly in: Reducing your stress and protecting your health. Minimizing possible exposure to health hazards. Minimizing loss to personal

More information

TOWN OF HARRISBURG FIRE DEPARTMENT 6450 Morehead Road, Harrisburg North Carolina 28075 Phone: 704 455 3574 Fax 704 455 6391 www.harrisburgfd.

TOWN OF HARRISBURG FIRE DEPARTMENT 6450 Morehead Road, Harrisburg North Carolina 28075 Phone: 704 455 3574 Fax 704 455 6391 www.harrisburgfd. FLOOD FACTS AND SAFETY TIPS Floods are one of the most common hazards in the United States. Flood effects can be local, impacting a neighborhood or community, or very large, affecting entire river basins

More information

Flooding. We are here to help. A Practical Guide to dealing with. if you have a problem, we have the solution.

Flooding. We are here to help. A Practical Guide to dealing with. if you have a problem, we have the solution. A Practical Guide to dealing with Flooding We are here to help if you have a problem, we have the solution. www.idealgroupuk.co.uk Ideal House, Crismill Lane, Maidstone, Kent ME14 3LY Helpline: 0808 2564432

More information

National Flood Safety Awareness Week is March 16-20, 2015

National Flood Safety Awareness Week is March 16-20, 2015 Armond Budish Cuyahoga County Executive FOR IMMEDIATE RELEASE Media Contacts: Christopher Harris: (216) 443 7157 or cbharris@cuyahogacounty.us Rich Luchette: (216) 698 5637, (216) 797 0931, or rluchette@cuyahogacounty.us

More information

Flooding in Brisbane

Flooding in Brisbane Flooding in Brisbane A guide for residents photo provided by Conan Whitehouse Brisbane is a thriving, world-class city, enjoyed by residents and visitors. Like many cities around the world, Brisbane has

More information

How to claim and get help in an emergency. For leaseholders, owner occupiers and shared owners

How to claim and get help in an emergency. For leaseholders, owner occupiers and shared owners How to claim and get help in an emergency For leaseholders, owner occupiers and shared owners Emergency contact and claims helpline number This leaflet provides you with all the information you need in

More information

A quick guide to our floodcare scheme

A quick guide to our floodcare scheme A quick guide to our floodcare scheme What to do in case of sewer flooding We re here to help We appreciate that dealing with the results of sewage flooding is always unpleasant and we know how upsetting

More information

Draft Dapto Flood Management Plan

Draft Dapto Flood Management Plan NATURE OF HAZARD Draft Dapto Flood Management Plan Since Dapto school has been established on the current site there have been two floods. The SES is responsible for responding to floods in NSW. During

More information

AXA s Flood Risk Guide Guidance for businesses and home workers

AXA s Flood Risk Guide Guidance for businesses and home workers AXA s Flood Risk Guide Guidance for businesses and home workers About AXA One of the world s largest insurers More than 102 million people across the globe trust AXA to protect their families, possessions

More information

GENERAL GUIDELINES FOLLOWING FLOODING

GENERAL GUIDELINES FOLLOWING FLOODING GENERAL GUIDELINES FOLLOWING FLOODING 1. W H E RE AR E Y O U? It is important that you keep the Council aware of your current whereabouts especially if your home has been flooded and you have made your

More information

Flood Evacuation Plan

Flood Evacuation Plan Former Girdlestones Site Wilford Bridge Road - Melton Flood Evacuation Plan Contents PART ONE Flood Evacuation Plan 1 Introduction 2 Flood Risk 3 Preparing for a flood 4 Flood Kit 5 Flood Response 5.1

More information

What to do if your property is flooded with sewage

What to do if your property is flooded with sewage What to do if your property is flooded with sewage Is there a health risk associated with sewage flooding? If you adopt basic hygiene procedures, and follow the instructions provided, you're unlikely to

More information

Home Repair After a Hurricane Disaster

Home Repair After a Hurricane Disaster FACILITATOR GUIDE ACTIVITY: COMING HOME AFTER A DISASTER Purpose: The purpose of this activity is to educate individuals and families about what to consider after their home has been damaged after a disaster

More information

PREPARING FOR A FLOOD

PREPARING FOR A FLOOD Floods are typically caused by seasonal melting snow, ice jams, heavy spring rains and summer thunderstorms. Flash flooding is often caused by violent rain storms or breaking dams, and usually occurs with

More information

FLOOD INSURANCE MADE SIMPLE

FLOOD INSURANCE MADE SIMPLE FLOOD INSURANCE MADE SIMPLE Working with the profession to simplify the language of insurance TAKE COVER FROM RISING WATER Flooding can be destructive to our lives, our homes and our wallets. However investing

More information

Annex H. How to prepare for a flood

Annex H. How to prepare for a flood Annex H How to prepare for a flood Contents H.1 Introduction H.2 Know the risk of your property flooding H.3 Sign up for flood warning systems H.4 Ensure your contents and building insurance cover you

More information

BASEMENT FLOODING. Prevention Guide for. Homeowners

BASEMENT FLOODING. Prevention Guide for. Homeowners BASEMENT FLOODING Prevention Guide for Homeowners 1 Did You Know? Floods are the most common hazards in Canada. Water damage is a common cause of loss for homeowner insurance. A heavy rainfall can result

More information

A 4-step guide to preparing a Household Emergency Plan. Never say That won t happen to me. Life has a funny way of proving us wrong

A 4-step guide to preparing a Household Emergency Plan. Never say That won t happen to me. Life has a funny way of proving us wrong A 4-step guide to preparing a Household Emergency Plan Never say That won t happen to me. Life has a funny way of proving us wrong Why do I need a plan? Being prepared is your most powerful tool for dealing

More information

Page 1 of 2. Dear Occupant:

Page 1 of 2. Dear Occupant: Page 1 of 2 Dear Occupant: You contacted the City of Lincoln Park to claim that you discovered that you had suffered property damage or personal injury as a result of a sewage disposal system event. Enclosed,

More information

code of practice for household customers

code of practice for household customers leakage code of practice for household customers Our household leakage policy This policy applies to any customer whose service pipe supplies water to premises which are occupied wholly as a household

More information

Flood Advice. Useful Contacts in Event of Flooding. Detail Contact Notes South Norfolk Council 01508 (Office Hours) Type (Car/ Home etc)

Flood Advice. Useful Contacts in Event of Flooding. Detail Contact Notes South Norfolk Council 01508 (Office Hours) Type (Car/ Home etc) Useful Contacts in Event of Flooding Detail Contact Notes South Norfolk Council 01508 (Office Hours) 533633 Emergency Planning Unit Environment Agency 08708 506506 General Enquiry Line Norfolk Police 01953

More information

Date plan was updated: Household name: Address: Phone:

Date plan was updated: Household name: Address: Phone: Home Emergency Plan. Date plan was updated: Household name: Address: Phone: Storms and other emergencies can happen anywhere and at any time. They can strike without warning and have a significant impact

More information

Prevention. Cause. Causes: Groundwater seepage through the basement walls. Prevention: OPEN 24 Hours. Surface runoff. Sanitary sewer backup

Prevention. Cause. Causes: Groundwater seepage through the basement walls. Prevention: OPEN 24 Hours. Surface runoff. Sanitary sewer backup U n d e r s t a n d i n g B a s e m e n t F l o o d i n g Cause hen a basement floods, it is a source of stress and frustration for everyone involved. The City of Lansing wants to be a resource of information

More information

Special precautions should be taken to safeguard or minimize damage to electrical, natural gas or propane heating equipment.

Special precautions should be taken to safeguard or minimize damage to electrical, natural gas or propane heating equipment. SELF HELP GUIDE To minimize damage to your personal property and the disruption of your day to day life there are a few precautions that you should take. The following suggestions apply where there is

More information

Flood Fact Sheet and Information for the Public in Essex

Flood Fact Sheet and Information for the Public in Essex Flood Fact Sheet and Information for the Public in Essex Introduction All local authorities in Essex have a responsibility to plan for, respond to and aid the recovery of their communities, as well as

More information

ZURICH TRADESMAN SCHEDULE

ZURICH TRADESMAN SCHEDULE ZURICH TRADESMAN SCHEDULE Policy Number ZT0002903 Date 20/03/2014 The Insured Mr Matthew Watson T/A Signal Solutions The Agent Grayside Ltd Agency Number 35021 Agents Reference WAMX11TM02 The Business

More information

Preparation. Preparation. Step 2 Prepare an emergency kit. Step 1 Prepare your emergency plan. Step 4 Tune into warnings

Preparation. Preparation. Step 2 Prepare an emergency kit. Step 1 Prepare your emergency plan. Step 4 Tune into warnings This emergency toolkit provides you with steps to take before and during emergencies to protect you and your property. The Victoria State Emergency Service (SES) is a volunteer organisation dedicated to

More information

SIX STEPS TO PROPERTY LEVEL FLOOD RESILIENCE. Guidance for property owners

SIX STEPS TO PROPERTY LEVEL FLOOD RESILIENCE. Guidance for property owners SIX STEPS TO PROPERTY LEVEL FLOOD RESILIENCE Guidance for property owners Acknowledgements The work leading to this guidance was undertaken as part of the SMARTeST project, which looked at technologies,

More information

Your guide to sewer flooding

Your guide to sewer flooding Your guide to sewer flooding We re here to help 2 Severn Trent Water Your guide to sewer flooding This leaflet has been produced to give you further information on: What causes sewer flooding Who is responsible

More information

COMMUNITY FLOOD PLAN

COMMUNITY FLOOD PLAN COMMUNITY FLOOD PLAN INTRODUCTION Solely relying on local authorities and emergency services during flood conditions is not always advisable they may be over-stretched or unable to reach you. Having a

More information

Protecting your home against adverse weather

Protecting your home against adverse weather Protecting your home against adverse weather Contents Click on a title below to jump straight to that section. Keep informed Be covered Prepare for storms Prepare for flooding - in your home Prepare for

More information

Emergency Services in Dorset County

Emergency Services in Dorset County Organisations 24 Hour Response Appendix 3 Dorset County Council CBC/EDDC Dorset Waste Partnership Environment Agency Highway maintenance and flooding Assistance with sandbags Social Services Our out of

More information

A Guide to the Role of Community Flood Wardens

A Guide to the Role of Community Flood Wardens A Guide to the Role of Community Flood Wardens What is a Community Flood Warden Scheme? Community Flood Warden schemes are completely voluntary, and can consist of a single person or several people acting

More information

Public Works Department Sewer Backup No-Fault Assistance

Public Works Department Sewer Backup No-Fault Assistance Public Works Department Sewer Backup No-Fault Assistance Spanish Fork City and its employees will help to alleviate some of the problems created by this unfortunate backup. City employees are working hard

More information

Complete this plan and keep it safe in case you need to use it Regional Community Resilience Group

Complete this plan and keep it safe in case you need to use it Regional Community Resilience Group General ousehold mergency ife-saving lan Complete this plan and keep it safe in case you need to use it Regional Community Resilience Group In the event of a major emergency, it may be some time before

More information

Preparing for A Flood

Preparing for A Flood Preparing for A Flood 1. Know if you are in a flood prone area. 2. Each year, update flood procedures to be followed by your company, employees and tenants: Including Emergency Contacts Evacuation Plans

More information

Stay safe this storm season

Stay safe this storm season Stay safe this storm season Be prepared Horizon Power is committed to providing the safest and most reliable power supply to customers and we work hard to safely and quickly restore power supplies when

More information

We most sincerely hope that you have a trouble-free move into your new home.

We most sincerely hope that you have a trouble-free move into your new home. GENERAL INFORMATION LEAFLET FOR ALL TENANTS Welcome to your new home! We most sincerely hope that you have a trouble-free move into your new home. The Agent assisting your move will complete an Inventory

More information

Housing Services Guidance for tackling condensation, damp and mould in your home

Housing Services Guidance for tackling condensation, damp and mould in your home Housing Services Guidance for tackling condensation, damp and mould in your home Housing Services - Guidance for tackling condensation, damp and mould in your home Contents Page What is condensation? 2

More information

Emergency procedures instructions to farm staff

Emergency procedures instructions to farm staff Emergency procedures instructions to farm staff The first priority in the event of an emergency is for the safety of all people present. Emergency phone numbers Dial 111 for Fire/Police/Ambulance 1. Tell

More information

Please retain for future reference. A guide to restoring your home or business after a flood

Please retain for future reference. A guide to restoring your home or business after a flood Please retain for future reference A guide to restoring your home or business after a flood 1 24 hour dedicated claims service - 1890 666 888 Breakdown Rescue from Aviva - 1800 448 888 Homecall helpline

More information

Paragon Advance Landlords Buildings & Contents Policy Underwritten by Zurich Insurance plc. Summary of Cover

Paragon Advance Landlords Buildings & Contents Policy Underwritten by Zurich Insurance plc. Summary of Cover Paragon Advance Landlords Buildings & Contents Policy Underwritten by Zurich Insurance plc Summary of Cover Summary of Cover Important you should read this This leaflet provides a summary of the significant

More information

MY HOME IN A HOUSING BLOCK A GUIDE FOR RESIDENTS

MY HOME IN A HOUSING BLOCK A GUIDE FOR RESIDENTS MY HOME IN A HOUSING BLOCK A GUIDE FOR RESIDENTS -KESKUSTA One half of Finns live in housing blocks, which is a safe and comfortable way to live. Welcome a board! Buildings and the Finnish climate There

More information

Town of Amherst Flood Plan Annex

Town of Amherst Flood Plan Annex Town of Amherst Flood Plan Annex The following document is an annex to the Town of Amherst Disaster Plan and is specifically used as a guideline for Flooding events Flood Plans can enable a flexible response

More information

Advice for water, electricity, oil and gas consumers during severe weather.

Advice for water, electricity, oil and gas consumers during severe weather. Advice for water, electricity, oil and gas consumers during severe weather. The Consumer Council WATER AND FROZEN PIPES When we experience freezing temperatures, it is possible that water pipes can freeze

More information

Flood Clean-Up. Do not return until authorities have advised that it is safe to do so.

Flood Clean-Up. Do not return until authorities have advised that it is safe to do so. Flood Clean-Up The recent flooding in New Brunswick has caused extensive damages to businesses and homes throughout the province. WHSCC has assembled some useful information on how to deal with clean-up

More information

A Guideline for Cleaning Up After Flood or Sewer Back-up

A Guideline for Cleaning Up After Flood or Sewer Back-up A Guideline for Cleaning Up After Flood or Sewer Back-up Revised 2010-03 INDEX PAGE Index 2 Personal Protection 3 Procedure for Cleaning Up 3 Safety 4 Initial Clean-up 5 Clean-up and Disinfection 5 Disinfectants

More information

Agent Guide to Flood Insurance. Have a flair for selling flood? This guide will make it even easier

Agent Guide to Flood Insurance. Have a flair for selling flood? This guide will make it even easier Agent Guide to Flood Insurance Have a flair for selling flood? This guide will make it even easier Growth! That s what selling flood insurance can mean for your business. But selling and servicing flood

More information

Maintenance and Repairs

Maintenance and Repairs SOCIAL AND STAFF HOUSING Maintenance and Repairs UNIT INSPECTIONS Yukon Housing inspects its housing units on a scheduled basis as follows: At the time of move-in and move-out One month after the move-in

More information

Flood Information for Food Businesses

Flood Information for Food Businesses Flooding Advice Flood Information for Food Businesses Public Health If your food business has been flooded there could be a serious risk to public health from infection and food contamination. Do not prepare

More information

Repairs and looking after your home

Repairs and looking after your home A guide to Repairs and looking after your home Contents Page No. Introduction 1 Information for tenants 2 Information for homeowners 3-4 Information for onsite NHS workers 5 Information for students 5

More information

TIMELY INFORMATION Flood Recovery

TIMELY INFORMATION Flood Recovery DISASTER RECOVERY SERIES TIMELY INFORMATION Flood Recovery Flood Recovery: Home Salvaging Flood Damaged Furniture Before you start salvaging flood damaged furniture, decide which pieces are worth restoring.

More information

Public Works Department Sewer Backup No-Fault Assistance

Public Works Department Sewer Backup No-Fault Assistance Public Works Department Sewer Backup No-Fault Assistance Spanish Fork City and its employees will help to alleviate some of the problems created by this unfortunate backup. City employees are working hard

More information

GUIDE TO FIRE RECOVERY

GUIDE TO FIRE RECOVERY GUIDE TO FIRE RECOVERY Date Incident Number Shift Commander (815)482-7640 There when you need us, protecting and caring for you and your loved ones as our own. Fire Restoration The First 24 Hours The first

More information

Common Questions About Home Insurance. April 2012

Common Questions About Home Insurance. April 2012 Common Questions About Home Insurance April 2012 ABI COMMON QUESTIONS ABOUT HOME INSURANCE 3 Buildings Insurance Should I insure my building s structure for the market value or rebuilding cost? You should

More information

How to claim and get help in an emergency. For leaseholders, owner occupiers and shared owners

How to claim and get help in an emergency. For leaseholders, owner occupiers and shared owners How to claim and get help in an emergency For leaseholders, owner occupiers and shared owners Emergency contact and claims helpline number This leaflet provides you with all the information you need in

More information

Protect your pipes. Keep the water cycle running smoothly and be prepared in winter. Heat, insulate and protect your home.

Protect your pipes. Keep the water cycle running smoothly and be prepared in winter. Heat, insulate and protect your home. Protect your pipes Keep the water cycle running smoothly and be prepared in winter. Heat, insulate and protect your home. At Scottish Water, we are always working so the water cycle never stops. We believe

More information

FLOOD DAMAGE PRECAUTIONS

FLOOD DAMAGE PRECAUTIONS FLOOD DAMAGE PRECAUTIONS 1. Prepare for flood events: Know how to shut off the electricity and gas to your house in a flood event. Make a list of emergency numbers and identify a safe place to go make

More information

Important safety tips for Electric and Gas Safety. Source: PSEG Hurricane Irene Web site on InfoCentral

Important safety tips for Electric and Gas Safety. Source: PSEG Hurricane Irene Web site on InfoCentral Hurricane Readiness Important safety tips for Electric and Gas Safety Source: PSEG Hurricane Irene Web site on InfoCentral For updates on PSE&G outage information, please visit: www.twitter.com\psegoutageinfo

More information

Householders guide for emergencies

Householders guide for emergencies Householders guide for emergencies November 2010 1 Coping with emergencies 999 When you dial 999 the first person to answer will be an operator who will ask which service you require and your telephone

More information