Your Flood Guide. Information and forward planning. Click to Start
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1 Your Flood Guide Information and forward planning Click to Start
2 The risk from flooding is one faced by millions of households in the UK. Whether it is from rivers, seas, surface water flooding, or from the more unpredictable groundwater flooding; floods can cause large scale damage and stress. To help, this guide aims to provide useful, straightforward advice for homeowners to prepare for a flood, act in the event, and begin recovery. It builds on lessons learned from significant flooding in recent years, such as Gloucestershire in 2007 and the UK-wide floods of 2012, 2013 and Practical information makes it easier for you to plan and manage the risks that may affect your home. The guide gives helpful tips and valuable guidance on what to do and who to contact for general advice. The design allows easy access to simple, straightforward advice on gauging your risk, the best actions to take including flood defences, what to do in an emergency and how to cope with the aftermath. Making an insurance claim is a priority in these situations, and by following the recommended actions at the outset, your claim should be settled more easily. And as you may not have your computer to hand during a flood, this mobile version of the guide can be accessed and downloaded on your smartphone. You can also print it off as a hard copy. We hope that you will find this guide a useful tool in coping with floods, before, during and after the event. Anne Torry Managing Director, Zurich Municipal 2
3 About this guide Contents AM I AT RISK FROM FLOODING? 4 HOW DO I PREPARE FOR A FLOOD EMERGENCY? Sign up for flood warnings 5 Flood alert and flood defences 5 Your flood plan 6 Flood warning system 6 Emergency kit checklist 7 WHAT DO I DO IF MY HOME HAS BEEN FLOODED? The three step clean up 8 Do s and don ts 9 Making a claim 10 Insurance FAQs 11 EMERGENCY CONTACTS 12 This guide provides useful, straightforward advice to help protect your family, your home and your possessions in the event of a flood and the aftermath impact. It gives helpful tips and valuable guidance on what to do and who to contact for general advice as well as financial assistance. 3
4 AM I AT RISK FROM FLOODING? Assessing your risk Flood damage costs the UK an estimated 1.1bn per year. Over 5.2 million (one in six) properties in England are at risk of flooding from rivers, the sea, or surface water. Some indicators of risk: Your property is near the sea, river or stream. Your home is in a hollow or at the bottom of a hill where floodwater could collect. Your/your neighbours drains have overflowed recently. Different types of flooding: Proximity to watercourses like a river or the sea is a well known source of flood risk. However there are others that you should be aware of: One example is Surface Water Flooding: When rainwater does not drain away through the normal drainage systems or soak into the ground, but lies on or flows over the ground instead. This example of flooding can be difficult to predict but nearly four million properties are susceptible to it. Insurance claims for surface water flooding from the 2007 floods outnumbered claims for river or tidal flooding by 6:1. If in doubt: The Environment Agency and SEPA website postcode finder will also help you determine whether your home is at risk from flooding by nearby rivers. 4
5 PLANNING FOR EMERGENCY Sign-up for flood warnings Floodline Warnings Direct is a free service which sends you a direct message when flooding is expected and may affect your property or home. Flood warnings will give you time to prepare for flooding which could save you time, money and heartache. You can receive warnings by telephone, mobile, , SMS text message or fax, whichever you prefer. Floodline Warnings Direct Floodline Warnings for Scotland sepa.org.uk/flooding You can also sign up for Floodline Warnings Direct by calling Floodline on or Typetalk Flood Defences Water can enter your home via a number of different routes, these include: Walls and floors. Doors, windows, airbricks and vents. Drains, sewers and pipeworks. Flood defences can be purchased to help tackle this. They can be divided into two categories: a) Dry Proofing (flood resistance) measures to keep water out of the building (e.g. permanent/moveable flood barriers, non-return valves on sewers to prevent back flow, etc.). b) Wet Proofing (flood resilience) These safeguard your home once floodwater has entered (e.g. flood resistant building materials in floors, raising electrical wiring above expected flood levels). For a full list of available flood protection products for your home, as well as links to certified suppliers, please visit: Flood Protection Association thefpa.org.uk OR National Flood Forum s Blue Pages bluepages.org.uk AND The Environment Agency s How to make a Flood Plan PLANNING FOR EMERGENCY 5
6 Flood warning system The flood warning system consists of the following warnings: ALL CLEAR Flooding of low-lying land and roads is expected. Flooding of homes and businesses is expected. Act now. Act now! Severe flooding is expected with extreme danger to life and property. No further flooding is expected. Water levels will start to go down. What to do Monitor local news and weather forecasts. Be aware of water levels near you. Be prepared to act on your flood plan. Check on the safety of pets and livestock. Charge your mobile phone. Make a list now of what you can move away from the risk. What to do Move cars, pets, food, valuables and important documents to safety. Get flood protection equipment in place. Turn off gas, electricity and water supplies if safe to do so. Be prepared to evacuate your home. Protect yourself, your family and help others. Act on your flood plan. Roll up carpets and rugs, hang curtains over rods. Inform friends, neighbours and relatives that you may need to leave your home. Move any large or loose items in your garden or weigh them down. Get your emergency kit together. What to do Collect things you need for evacuation. Turn off gas, electricity and water supplies if safe to do so. Stay in a high place with means of escape. Avoid electricity sources. Avoid walking or driving through flood water. In danger call 999 immediately. Listen to emergency services. Act on your flood plan. What to do Keep listening to weather reports. Only return to evacuated buildings if you are told it is safe. Beware sharp objects and pollution in flood water. If your property or belongings are damaged, contact your insurance company. Ask their advice before starting to clean up.! Read flood warnings in local and regional newspapers, listen to the news on TV and local radio stations and on the Environment Agency or the Scottish Environment Protection Agency (SEPA) websites. Try not to act purely on information from social media, even the best intentioned updates could be inaccurate and increase risks. PLANNING FOR EMERGENCY 6
7 Emergency kit Use the checklist opposite to ensure you have all the items you re likely to need if you re affected by flooding. Torch. Batteries (not rechargeable). Portable radio (wind-up preferable). Mobile phone. First-aid kit with essential prescription/medication/ repeat prescription form. Bottled water (check use-by date). Non-perishable food items (including energy or cereal bars). Children s essentials (milk, baby food, sterilised bottles and spoons, nappies, wipes, nappy bags, clothing, comforter, teddy or favourite toy). Insurance documents, other important documents. Insurance emergency helpline found in your policy booklet or on their website, local council and emergency services numbers, family and friends telephone numbers, local radio frequencies. Camera to record damage for insurance purposes. Emergency cash. Blankets, warm clothes. Wash kit and essential toiletries (including toilet paper and wet wipes). Additional items for flood kit: wellington boots, waterproof clothing, rubber gloves. PLANNING FOR EMERGENCY 7
8 AFTER THE FLOODS If you are unfortunate enough to be flooded, here are a few pointers for when you first get home. First steps Clean taps and run them before use. Have power and gas supplies checked by a professional electrician or gas plumber before turning them back on. Throw away food (including freezer items if power has been off) that may be contaminated and restock your supplies. The three-step clean-up If practicable, don t fully reoccupy your property until it has been possible to: 01 Remove water and mud The Fire & Rescue Service can pump out standing water but will charge for non-emergencies. Otherwise use a pump (from hire or DIY shop), or use buckets followed by a wet/dry vacuum. Shovel out mud (which may be contaminated) then hose out or use a garden sprayer. See overleaf for safety advice. 02 Clean and disinfect Wear protective clothes, boots and rubber gloves. Use a brush, soapy water and heavy duty cleaner, then rinse. Floodwater may be contaminated so disinfect all areas affected after cleaning. Make sure you wash your hands with disinfectant after cleaning up. Disinfecting also avoids mildew and moulds. 03 Dry Take furniture, bedding and clothing outside, to avoid mould. Use fans plus industrial heaters and dehumidifiers. Have the central heating on at 22 C or above. Drying out needs to be controlled and can take weeks or even months. If it is done too quickly it can cause damage to the structure. Good ventilation is essential keep windows and doors open on dry days and remove any air brick covers. 8
9 Some handy tips If you have contents insurance, don t throw anything away if you are planning to claim for it it is evidence! Waste Disposal Some flood waste may be taken away by the normal refuse collection, but normally it will need to be loaded into skips. Local councils may sometimes provide these. Otherwise contact a skip hire company (you will need a licence to put a skip on a public highway). Waste taken to local tips will be classified as controlled waste and must be handled properly. Waste management firms can be found in the Yellow Pages or on the yell.com website. Do s and Don ts: Do: Keep extension cables out of water and wear rubber boots. Avoid enclosed areas which may not be ventilated and where hazardous fumes may build (e.g. garages and cellars). Wash cuts and grazes and cover with a waterproof plaster. Call the National Grid immediately if you smell gas or suspect a leak. Tell your insurance company or speak to your landlord if turning off power involves disabling an alarm required by your policy. Take extra precautions over water used for formula-fed infants. Beware of rogue traders and cold callers who may try to exploit the aftermath of flood hit areas. Check your insurance policy to confirm if the cost of any electricity used to run the equipment will be reimbursed to you as part of the claim. DON T: Walk through floodwater. 15cm of fast-flowing water can knock you over. Walk along river banks or cross river bridges if avoidable they may collapse in extreme situations. Let children play in floodwater. It may be contaminated with sewage and there is a drowning risk. Re-enter your home unless you are sure it is safe to do so.! Your insurer will arrange for a loss adjuster and other specialists to visit your home to assess the damage. They will project manage much of the clear up, so speak to them before acting on anything. If you are a tenant, you will need to speak to your landlord about this. AFTER THE FLOODS 9
10 Claiming with any insurer should be as effortless as possible. They re here to help.! All insurers have their own level of assistance and cover so do check with your insurer as to what you can expect. If you are a tenant, you need to speak to your landlord about this. Making a claim Working with your insurer Depending on the level of flood damage you incur, your insurer will undertake a number of the following actions where appropriate. They will: Confirm the level of cover you have for funding alternative accommodation and related costs. Arrange for a loss adjuster and/or other specialists to visit your home. Arrange for a suitable specialist to design and install a drying and cleaning regime. Depending on the nature of the construction, it may be necessary to undertake some stripping out to assist in the drying process. Your insurer should have specialists in these types of claims and will make the necessary decisions regarding the extent of any stripping out work required. Arrange for repair work to get under way as soon as possible. For example, the replacement of kitchen units if they were damaged beyond repair. Confirm if you will need to vacate the property for your own safety and to ensure more effective and efficient repairs may be undertaken. Information that will help your claim includes: the time your property was flooded, how long the water was in your home and the depth it was flooded to making a mark on the wall if you can. If the decision to move out of the property has been taken, make sure that your insurer, nominated specialist, and if appropriate, landlord are notified of your new contact details. If you have had emergency repairs done before you alerted your insurer, keep the receipts to add to your claim. This also applies if your insurer has advised you not to make emergency repairs, except where absolutely necessary. AFTER THE FLOODS 10
11 Insurance FAQs Q Q What if I m asked for a deposit for alternative accommodation? Check with your insurer that if a deposit is needed for a rented property that they can assist with this. In most cases, this would be deducted from the final settlement made for alternative accommodation. How will the repairs be undertaken to my property? Provided you have an adequate sum insured then subject to policy limits the repairs should be undertaken to put you back in the position you were in prior to the damage. Before work begins your insurer should provide a proposal of exactly what will happen. This should include anticipated timescales, subject to change as works proceed. If you have to move to alternative accommodation, you will need to seek agreement from the contractor to return to the house whilst repairs are being undertaken. Q Q What about my contents? If your contents are insured, a loss adjuster or other suppliers will advise you on what can and what can t be restored, which will depend on the nature and construction of the item and the type of contamination. My kitchen is out of action. What am I going to do about food? Depending on individual circumstances, your insurer may be able to assist you with a reasonable amount for the cost of food whilst you are without cooking facilities. AFTER THE FLOODS 11
12 Emergency contact details MCD/ ( ) (09/14) RRD You may find it useful to complete these contact numbers which you should find in your telephone directory or online. Emergency services (if life is at risk) Floodline Police (non-emergency) Fire and rescue (non-emergency) County council (emergency) Your district council Your parish/town council NHS non emergencies Gas leaks Electricity faults Your water company Your doctor Your nearest hospital Your insurance emergency helpline Policy number Your local radio station frequency Zurich Municipal is a trading name of Zurich Insurance plc. A public limited company incorporated in Ireland. Registration No Registered Office: Zurich House, Ballsbridge Park, Dublin 4, Ireland. UK Branch registered in England and Wales. Registration No. BR7985. UK Branch Head Office: The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire PO15 7JZ. Zurich Insurance plc is authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. These details can be checked on the FCA s Financial Services Register via their website or by contacting them on Our FCA Firm Reference Number is Copyright Zurich Insurance plc All rights reserved. Reproduction, adaptation, or translation without prior written permission is prohibited except as allowed under copyright laws You might find it useful to complete and print off these contact numbers. 12
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