Terms and Conditions for AIB Basic Bank Account

Transcription

1 Terms and Conditions for AIB Basic Bank Account An account for customers who require a payment account with basic features. This document contains important information. Please read carefully and retain for future reference. If you have questions, just ask us. September 2016

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3 What s in this document? Here is a list of the sections contained in this document to help you find what s important to you: Topic Your agreement Section 1 Your AIB Basic BankAccount Section 2 Keeping each other informed Section 3 Fees and charges Section 4 Changes to these terms and conditions Conversion of your AIB Basic Bank Account Closing or suspending your AIB Basic Bank Account How we can contact each other Read more about this Section 5 Section 6 Section 7 Section 8 Section 1 - Your agreement These terms and conditions form part of an agreement which covers our AIB Basic Bank Account. 1.1 When we say agreement, we mean: these terms and conditions; our Terms and Conditions for Current, Demand Deposit and Masterplan Accounts ; our fees booklets: A Guide to Fees and Charges for Personal Accounts and Schedule of International Transaction Charges ; all application forms and instruction forms completed by you in connection with your AIB Basic Bank Account, and all mandates and other signing instructions that you give us, directly or where permitted through a third party in connection with your AIB Basic Bank Account; and the terms and conditions which apply to any other service or facility which we provide to you in connection with your AIB Basic Bank Account (for example, AIB Phone and Internet Banking); and 1

4 all other documents that are expressly incorporated into the agreement or otherwise become part of our agreement with you. Important: These terms and conditions amend and add to the other terms and conditions, documents and instructions listed above (including our fees booklets). These terms and conditions will prevail to the extent that there is any conflict between them and: those other terms and conditions, documents and instructions listed above (including our fees booklets); any of our: information leaflets (including fee information documents) webpages other promotional materials 1.2 This agreement (as it may be amended) will continue until your AIB Basic Bank Account is either: converted to an alternative payment account (see Conversion of your AIB Basic Bank Account section); or closed or, if you still owe us any money after your AIB Basic Bank Account is closed (including for any payments that we make on your behalf after your AIB Basic Bank Account is closed), when you repay us any money you owe under the agreement (see Closing or suspending your AIB Basic Bank Account section). However, the terms and conditions which apply to any other service or facility which we provide you (for example, AIB Phone and Internet Banking), will only terminate to the extent that they relate to a service or facility provided in connection with your AIB Basic Bank Account. 1.3 You can get a copy of this document, our Terms and Conditions for Current, Demand Deposit and Masterplan Accounts, our A Guide to Fees and Charges for Personal Accounts and our Schedule of International Transaction Charges booklets, and copies of the terms and conditions for any other services or facilities we provide, from any of our branches or on our website. 2

5 1.4 The guidance on interpretation in the Interpretation section of our Terms and Conditions for Current, Demand Deposit and Masterplan Accounts applies to these terms and conditions. In addition, in these terms and conditions: unless a term is defined differently in these terms and conditions, terms defined in our Terms and Conditions for Current, Demand Deposit and Masterplan Accounts have the same meaning in these terms and conditions (even though they may not be capitalised). national minimum wage threshold means the national minimum hourly rate of pay as declared from time to time in accordance with section 11 of the National Minimum Wage Act 2000 (No.5 of 2000), multiplied by 2,080. personal payment account means any personal account (sole or joint) used primarily for the execution of day to day payment transactions which has at least the following features: the account allows you to (a) place funds, (b) withdraw cash and (c) make and receive payment transactions, including credit transfers, to and from a third party. Current Accounts are usually personal payment accounts, but other accounts may also have these features. we sometimes give examples of something covered by a clause or definition. We do this to assist you. The meaning and scope of these terms is never limited to these examples. Section 2 Your AIB Basic Bank Account Opening an AIB Basic Bank Account 2.1 To be eligible for an AIB Basic Bank Account you must: give us evidence with your application that you are legally resident in the European Economic Area (the EEA ) be aged 16 or over not be a business customer or a sole trader not already hold a personal payment account (either in your sole name or in joint names) with any bank in Ireland (including us), or, if you do, you must have received notice that your personal 3

6 payment account (or all of them if you have more than one) will be closed. 2.2 If you are eligible for an AIB Basic Bank Account, you can open an AIB Basic Bank Account: If you are in Ireland If you are outside of Ireland In any of our branches by following our account opening procedures. By contacting any of our branches or our customer service helpline and following our account opening procedures (see How we can contact each other section). 2.3 In addition to our regular account opening procedures, to open an AIB Basic Bank Account, you must sign our standard form Declaration of Honour in which you confirm your eligibility for this AIB Basic Bank Account. Important: You should read the Declaration of Honour carefully before you sign it to make sure that the confirmations it contains are true for you. By signing the Declaration of Honour you confirm to us that you are entitled to an AIB Basic Bank Account. If: (1) we become aware that your confirmations were incorrect, or (2) you open another personal payment account with AIB or another bank in Ireland, you will no longer be eligible for an AIB Basic Bank Account, and we will (after giving you two months notice in writing) convert your AIB Basic Bank Account to an alternative personal payment account. Additional fees and charges may apply to such an alternative personal payment account (see Conversion of your AIB Basic Bank Account section). 2.4 There may be circumstances where we refuse to or cannot open an AIB Basic Bank Account. You may be eligible for other AIB accounts which have extra benefits and may be better suited to your banking needs. Additional fees and charges may apply to these accounts. For further information please contact any of our branches, our customer helpline or visit our website (see How we can contact each other section). 4

7 Information about your AIB Basic Bank Account 2.5 The AIB Basic Bank Account is a current account. It is only available as a euro account. We do not provide a cheque book or overdraft facility on the AIB Basic Bank Account. Any terms and conditions in the agreement that refer to a cheque book or overdraft facility which is associated with your account do not apply. 2.6 You can only have one AIB Basic Bank Account either in your sole name or in joint names with one other person. To open this account in joint names, you must both eligible for an AIB Basic Bank Account. Who can give us instructions in relation to your AIB Basic Bank Account? If your AIB Basic Bank Account is in your sole name, all instructions on your AIB Basic Bank Account must come from you, unless you have authorised another person to operate your AIB Basic Bank Account for you in accordance with our procedures. If you have a joint account see the Joint Accounts section of our Terms and Conditions for Current, Demand Deposit and Masterplan Accounts. Section 3 - Keeping each other informed Important: You must tell us promptly if you open a personal payment account with another bank in Ireland. 3.1 You must tell us promptly: if you open a personal payment account with another bank in Ireland; and of any change in: your name your address your telephone number your other contact details where you are resident where you are tax resident. 3.2 You can tell us about these developments by contacting your branch (see How we can contact each other section). When you tell us, we may ask you to confirm this in writing or to comply with other procedures. 5

8 Section 4 - Fees and charges This section sets out where you can find information on any fees and charges that apply to your AIB Basic Bank Account. This section replaces the Fees and Charges section of our Terms and Conditions for Current, Demand Deposit and Masterplan Accounts. Fees and charges 4.1 As an AIB Basic Bank Account holder you are exempt from certain fees and charges (including account maintenance and transaction fees) as set out in our A Guide to Fees and Charges for Personal Accounts. However: We do charge certain fees and charges for some of our services The fees and charges which apply to your AIB Basic Bank Account are listed in our A Guide to Fees and Charges for Personal Accounts and Schedule of International Transaction Charges booklets. We list all of our fees and charges in our branch notices. 6

9 We may charge additional fees on your AIB Basic Bank Account in the future We may charge additional reasonable fees and charges (including account maintenance, transaction fees and additional service charges including all manual standing order fees) on your AIB Basic Bank Account if: (i) twelve months after the date of opening of your AIB Basic Bank Account, and from then on annually (up to five years from the date of opening of your AIB Basic Bank Account), the total value of lodgements to your AIB Basic Bank Account in the previous twelve months exceeds the national minimum wage threshold; and/or (ii) five years have expired since the date on which your AIB Basic Bank Account was opened, regardless of the value of lodgements to your AIB Basic Bank Account. If we do, we will notify you two months before the introduction of such fees and charges and, if new terms and conditions are to apply in connection with the introduction of such fees and charges, we will also notify you of the new terms and conditions which will apply from two months after the date of notification. 4.4 We may take any fees and charges that you are liable for either from any amount paid, or to be paid, to or from your AIB Basic Bank Account (where relevant) or directly from your AIB Basic Bank Account. 4.5 We may do this even if it causes your AIB Basic Bank Account to be overdrawn and where we do this you will be liable to pay additional fees and charges including debit interest and surcharge interest. To avoid these charges, make sure that there is always enough money in your AIB Basic 7

10 Bank Account to cover all withdrawals, payments and applicable taxes, fees and charges. 4.6 Subject to notifying the relevant authority, we may from time to time change existing fees and charges and/or introduce new fees and charges. We will notify you of such changes in accordance with the terms of this agreement. Unauthorised overdraft charges 4.7 An overdraft facility is not available on the AIB Basic Bank Account. 4.8 You must at all times operate your AIB Basic Bank Account in credit which means that you must always make sure that there is enough money in your AIB Basic Bank Account to cover all withdrawals, payments and applicable taxes, fees and charges. Where you do not do this, in addition to our other rights under the agreement, you will be liable to pay fees and charges including debit interest and surcharge interest (see the General provisions relating to payments from and to your Account and the Interest sections of our Terms and Conditions for Current, Demand Deposit and Masterplan Accounts for more information). To avoid these charges, make sure that there is always enough money in your AIB Basic Bank Account to cover all withdrawals, payments and applicable taxes, fees and charges. We do not provide authorised overdraft facilities on the AIB Basic Bank Account. If you would like to apply for an authorised overdraft facility (which is subject to credit approval), you must first convert your account to an alternative payment account. An alternative payment account may have additional fees and charges. We recommend that you contact any of our branches or our customer service helpline if you are considering this step (see How we can contact each other section). Section 5 Changes to these terms and conditions From time to time we will want or need to change things, such as fees, charges or these terms and conditions. The Variation of the Conditions section of our Terms and Conditions for Current, Demand Deposit and Masterplan Accounts sets out how and when we can make changes to our Terms and 8

11 Conditions for Current, Demand Deposit and Masterplan Accounts. The provisions of that section apply to these terms and conditions also (including any change to fees and charges). Section 6 Conversion of your AIB Basic Bank Account This section sets out how you can convert your AIB Basic Bank Account to an alternative payment account and the process we will follow where we convert your AIB Basic Bank Account to an alternative payment account. How you can convert your AIB Basic Bank Account 6.1 If you no longer feel that the AIB Basic Bank Account is suitable for your needs, please contact your branch or our customer service helpline to discuss applying for an alternative payment account (see How we can contact each other section). Important: Where you convert your AIB Basic Bank Account to an alternative payment account, your new account may have additional fees and charges. When we can convert your AIB Basic Bank Account 6.2 You will no longer be eligible for the AIB Basic Account, and we may convert your AIB Basic Bank Account to an alternative payment account, to which additional fees and charges may be applied, by writing to you at least two months in advance, where: you have opened another personal payment account with any bank in Ireland (including us); you are no longer legally resident in the EEA; or you gave us incorrect information when applying to open your AIB Basic Bank Account, where giving us the correct information would have resulted in your application being refused (for example, where you already held a personal payment account with another bank in Ireland but did not declare this). 6.3 Where we convert your AIB Basic Bank Account to an alternative payment account these terms and conditions will no longer apply and we will notify you of the terms and conditions which will apply to your new account, including details of the fees and charges which will apply to your new account. 9

12 6.4 If we do not hear from you after we give you notice of the conversion of your AIB Basic Bank Account to an alternative payment account, you will be treated as having accepted the change. If you don t want to accept the change, you can request us to close your AIB Basic Bank Account (and end the agreement),. before the change happens by writing to your branch to notify them that you would like to close your AIB Basic Bank Account. Section 7 - Closing or suspending your AIB Basic Bank Account This section sets out when and how either of us can close your AIB Basic Bank Account (and end the agreement), and when we can suspend your AIB Basic Bank Account. This section replaces: the Closure of your Account section of our Terms and Conditions for Current, Demand Deposit and Masterplan Accounts ; and the termination provisions in any terms and conditions which apply to any other service or facility which we provide you (for example, AIB Phone and Internet Banking), only to the extent that they relate to the termination of a service or facility provided in connection with your AIB Basic Bank Account. How you can close your AIB Basic Bank Account 7.1 You may request us to close your AIB Basic Bank Account (and end the agreement) at any time by a written instruction to your branch. 7.2 Before we can close your AIB Basic Bank Account, you must immediately pay all sums owing on your AIB Basic Bank Account (including making allowances for items not yet presented) and return all cards issued in respect of it. Interest, fees and charges will be charged up to the date of closure. 7.3 Notwithstanding any closure of your AIB Basic Bank Account you will remain liable for any amounts owing in relation to it in accordance with the terms of this agreement. 7.4 See the section below called When will the agreement end? for details on when your agreement with us comes to an end after your AIB Basic Bank Account has closed. This section applies whether your AIB Basic Bank Account has been closed by you or by us. 10

13 Switching your AIB Basic Bank Account 7.5 If you decide to move your AIB Basic Bank Account: To another bank in Ireland To a bank in an EEA Member State other than Ireland Once you have repaid us any money you owe under the agreement and provided your account with your new bank is a euro account, we will comply with the relevant legislation, regulation or code and once the switching is complete we will close your AIB Basic Bank Account.. Once you have repaid us any money you owe under the agreement, we will comply with the relevant legislation, regulation or code and once the switching is complete we will close your AIB Basic Bank Account. When we can close or suspend your AIB Basic Bank Account 7.6 We may close or suspend your AIB Basic Bank Account where one or more of the following conditions is met: there has been no transaction on your AIB Basic Bank Account for more than 24 consecutive months; you gave us incorrect information when applying to open your AIB Basic Bank Account, where giving us the correct information would have resulted in your application being refused (for example, where you already held a personal payment account with another bank in Ireland but did not declare this); you are no longer legally resident in the EEA; you have opened another personal payment account with any bank in Ireland (including us); you have deliberately used your AIB Basic Bank Account for illegal purposes; it is necessary in order to comply with our obligations under the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010 or to avoid or prevent fraud or suspected fraud; 11

14 if we must do so in order to comply with any law, regulation, court order, code or other duty that applies to us. 7.7 Unless it would be contrary to national security or public policy, we will tell you in writing at least two months in advance of closure or suspension of your AIB Basic Bank Account where we do so because: there has been no transaction on your AIB Basic Bank Account for more than 24 consecutive months; you are no longer legally resident in the EEA; you opened another personal payment account with any bank in Ireland (including us). 7.8 In all other cases we may close or suspend your AIB Basic Bank Account immediately and we will give you notice in writing that we have done so. 7.9 Notwithstanding any other provision in these terms and conditions, any and all rights that we have to refuse to execute a transaction or suspend or block any card under any of the terms and conditions which form part of this agreement, or any terms and conditions which apply to any other service or facility which we provide to you continue to apply. When will the agreement end? 7.10 The agreement will come to an end when your AIB Basic Bank Account is closed, or, if you still owe us any money after your AIB Basic Bank Account is closed (including for any payments that we make on your behalf after your AIB Basic Bank Account is closed), when you repay us any money you owe under the agreement (See Your agreement section for details of the extent to which the terms and conditions which apply to any other service or facility we provide to you will terminate). Important: You will remain responsible to us for any amount you owe even when your AIB Basic Bank Account has been closed When the agreement ends any benefits or services linked to your AIB Basic Bank Account may also stop at the same time. 12

15 Section 8 - How we can contact each other Communicating with us 8.1 If you wish to contact us in relation to your AIB Basic Bank Account, please contact the branch where you opened your AIB Basic Bank Account. 8.2 You can find further details of our AIB Basic Bank Account on our website: Contact details for each of our branches are available on our website. You can contact our customer service helpline on or, if you are calling from abroad, on (0) or +353 (0) Communication with you 8.4 Where we are allowed by law, we may contact you in person or by phone, post, SMS, fax, , online (for example, via any message facility available on AIB Phone and Internet Banking) or other electronic means. 8.5 You agree that we may, via any facility available on AIB Phone and Internet Banking or by other electronic means, give information to you in electronic form, and you agree to the retention, presentation and production, including in relation to legal proceedings, of all information, agreements, documents, originals and records in electronic form. We are always looking for ways to make our services more convenient and flexible so we may introduce new ways to communicate with you in the future. 8.6 Any notice sent by us to the last address you gave us is considered to be delivered immediately upon delivery if it is delivered by hand and two business days after it is posted if sent by post (even if mis-delivered or returned undelivered). 8.7 Any notice sent by fax (to your fax number last known to us), (to your address last known to us), SMS (to your last mobile number known to us) or made available online (for example, via any message facility available on AIB Internet Banking) is considered to have been received by you at the time it is sent. 13

16 Important: You need to tell us about any changes to your details. If you don t tell us promptly about a change in your details, you may not receive information that could be important or it could be sent to someone else (see Keeping your AIB Basic Bank Account safe and secure section). 8.8 We never ask for details about your AIB Basic Bank Account, devices, security details or any confidential information Complaints 8.9 In the event that you wish to make a complaint you may do so by writing directly to your branch. If you are still not satisfied and you come within the jurisdiction of the Financial Services Ombudsman, you are entitled to take your complaint to the Financial Services Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2. Where you do not come within the jurisdiction of the Financial Services Ombudsman, you may take your complaint to the Central Bank of Ireland, PO Box No 559, Dame Street, Dublin 2. Further details of our complaints procedures are set out in our complaints brochure. Recording calls 8.10 We may monitor or record any communications between you and us including telephone calls. We will use these recordings: to check your instructions to us; to ensure we are meeting our regulatory requirements; to analyse, assess and improve our services to customers; to help detect or prevent fraud and other crimes; and for training and quality purposes. 14

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