Consumer Satisfaction Survey for Anger Management
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1 Consumer Satisfaction Survey for Program Participants Gender Age Range Rainbow 0 Female 70% % SLO Hope House 3 Male 30% % AG Safe Haven 3 PEP Center (Atascadero) 1 In Our Own Voice 1 Stamp Out Stigma 4 Peer To Peer 2 WRAP 3 Peer Advisory Advocate Team 2 In School 100% In Spanish 100% 100% Socialization DropIn 10 Other 3 Employed Seeking Employment SLO Case Managment 0 40% 40% Adult Full Service Partnership 1 60% 60% Behavioral Health Treatment Court 1 Forensic: 0 Older Adult Partnership 0 Growing Grounds Farm 2 Supported Employment 5 Growing Grounds Store 1 Office Training 0 Adult Transitional Program 1 Community Housing 0 Transitional Housing 4 Length of Employment 6 months to 2 years Less than 6 months No Reply over 6 years 20% 10% 60% 10% Full Service Partner 1 Recovery Learning (SM) 0 Recovery Learning (Lompoc) 0 Growing Grounds SM 0 Vida Nueva (Lompoc) 0 Supported Housing (SM) 0 Emergency Shelter Mental Health Srvc. 0 Santa Maria Housing 0 Ethnicity African American: 0% American Indian/Alaskan Native: 10% Asian: 0% Caucasian: 70% Hispanic: 20% Native Hawaiian/Pacific Islander: 10% Other: 0%
2 Survey Questions I like the services that I received here. 2. If I had other choices, I would still get services from this agency. Agree 89% Disagree 11% 3. I would recommend this agency to a friend or family member. 4. The location of services was convenient. (parking, public transportation, distance, etc.) Agree 90% Disagree 10% 5. Staff were willing to see me as often as I felt it was necessary. 6. Staff returned my call in 24 hours. Agree 89% Disagree 11% 7. Services were available at times that were good for me. 8. I have opportunities to participate in making decisions about the services that are provided. Agree 89% Disagree 11% 9.The services I receive here empower me to make use of my talents and abilities. 10. Staff here believe that I can grow, change and recover. 11. I felt comfortable asking questions about my treatment and medication. 12. I felt free to complain. 13. I was given information about my rights. 14. Staff encouraged me to take responsibility for how I live my life. 15. Staff told me what side effects to watch out for. Agree 75% Disagree 25% 16. Staff respected my wishes about who is and who is not to be given information about my treatment. 17. I, not staff, decided my treatment goals.
3 Survey Questions Staff were sensitive to my cultural background (race, religion, language, etc.). 19. Staff helped me obtain the information I needed so that I could take charge of managing my illness. 20. I was encouraged to use consumerrun programs (support groups, dropin centers, crisis phone line, etc.) 21. I am satisfied with my current housing arrangement. 22. I feel better about myself because I am working. Agree 83% Disagree 17% 23. I deal more effectively with daily problems. 24. I am better able to control my life. 25. I am better able to deal with crisis. 26. I am getting along better with my family. Agree 88% Disagree 13% 27. I do better in social situations. 28. I do better in school and/or work. Agree 83% Disagree 17% 29. My housing situation has improved. Agree 75% Disagree 25% 30. My symptoms are not bothering me as much. 31. The overall quality of my life has improved. 32. I am learning work skills that will help towards further employment. Agree 86% Disagree 14%
4 Free Form Answers Question 1 1. What do you like about the services, programs or assistance you receive? Attaining personal goals, empowering skills I feel somebody cares. The excellent & compassionate people who work or volunteer at Transitions No comment A roof over my head. A safe haven. Our staff & what they teach us I feel good, really good about EVERYTHING especially w/ staff's encouragement about my growth, knowledge, wisdom, etc. The exceptional staff The support & encouragement of staff & the strength based approach rather than seeing weakness or deficit. I enjoy working at the Growing Grounds Farms. I enjoy job club programs. Wednesday, May 09, 2012 Page 1 of 1
5 Free Form Answers Question 2 2. To help with your success, what other services, programs or assistance would you want made available Volunteer opportunities to increase skills I'm doing fine. Help finding and furnishing permanent housing No comment Section 8 housing. I need an attorney who works pro bono. Everything is good the way it is. More work opportunities within Transitions, etc. & no restrictions. More about medication side effects? More job opportunities in the community. Wednesday, May 09, 2012 Page 1 of 1
6 Free Form Answers Question 3 3. What is the ONE thing you would change about the services you receive from this agency? No Nothing but for you to keep up the great work No comment Don't know. No Some days & times of activities, changing activities, more activities No N/A No. Wednesday, May 09, 2012 Page 1 of 1
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